April 6, 2021 NHTSA CAMPAIGN NUMBER: 21V241000
Hydraulic Power Steering Hoses May Detach
A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
NHTSA Campaign Number: 21V241
Manufacturer Daimler Vans USA, LLC
Components STEERING
Potential Number of Units Affected 4,444
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz
Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Remedy
DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is NV3LETULPX.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| Re: Launch Recall Campaign Notification Model 907 (Sprinter) Model Years 2019-2020 Inspect Power Steering Hose Clamps | DATE: May, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
| Campaign No. : | Campaign Desc. : | Inspect Power Steering Hose Clamps | |
| 2021050003 | NV3LETULPX | ||
| This is to notify you of a Launch Recall Campaign concerning the inspection of the power steering hose clamps on approximately 4,353 MY19-20 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI and cannot be sold. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that on certain Mercedes-Benz Sprinter vehicles with 907 (VS30) platforms, the hydraulic power steering return line hoses might detach at their connection points under certain operating conditions, which may cause hydraulic fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose detaches, the driver will still have manual steering functionality, but increased steering effort is needed, particularly at low speeds. Sudden loss of power steering as well as the loss of hydraulic steering fluid to the road surface could increase the risk of a crash. | ||
| What We’re Doing | MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz dealer will check the return line connections of the power steering system and if needed, install the respective new replacement clamp. | ||
| Parts | Part is available
| ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019-2020 | ||
| Vehicle Model | Sprinter VS30, Platform 907 | ||
| Vehicle Populations | |||
| Total Recall | 4,353 | ||
| Dealer Inventory | 17 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.
| |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter to be mailed in End of May, 2021. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2021050003, May, 2021
| TO: | ALL MERCEDES-BENZ & FREIGHTLINER CENTERS |
| SUBJECT: | Model 907 Sprinter, Model Year 2019-2020 Inspect Power Steering Hose Clamps |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Mercedes-Benz and Freightliner Sprinter vehicles from platform 907 (VS30) , the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak resulting in the loss of power steering. If the hydraulic power steering hose detaches, the driver will still have manual steering functionality, but increased steering effort is needed, particularly at low speeds. Sudden loss of power steering as well as the loss of hydraulic steering liquid to the road surface may increase the risk of a crash. An authorized Mercedes-Benz or Freightliner Sprinter dealer will check the return line connections of the power steering system and if needed, install the respective replacement clamp.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 4,444 vehicles are involved.
Order No. V-RC-2021050003
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Model 906 with engine 642, 651
Model 907 with engine 642, 651 with code ZG1 (Engageable all-wheel drive)
Model 907 with engine 642, 651
with code ZG3 (Engageable all-wheel drive with gear reduction)
Operation no. of the operation texts or standard texts and flat rates
| Category | Op. no. | Operation text | Time | Damage Code | Code |
| L | 02 1352 | Operations: Check hydraulic lines of power steering | 0.2hrs | 46 950 80 | NV3LETULP X |
| L | 02 1359 | Operations: Replace one hose clamp on power steering oil cooler (after check) | 0.2hrs | 46 950 80 | NV3LETULP X |
| L | 02 1355 | Operations: Replace 2 hose clamps on power steering oil cooler (after check) | 0.2hrs | 46 950 80 | NV3LETULP X |
| L | 02 1354 | Operation: Correct position of hose clamp on power steering expansion reservoir (after check) | 0.2hrs | 46 950 80 | NV3LETULP X |
The following test and operation steps are shown on a vehicle with engine 651 and must be performed in the same way on vehicles with engine 642.
All 3 clamps (1, 2, 4) together with the listed connections must always be checked.
On vehicles with engine 642, the as-built configuration may deviate slightly (see first picture), which does not impair the procedure shown here.
D46.25-A008-79
Shown on model 906
Shown on model 906
1 Clip
2 Clip
3 Return hose
4 Clip
5 Low-pressure hose
8 Air ducting
a Dimension (2 to 4 mm)
1 Clip
2 Clip
3 Return hose
5 Low-pressure hose
b Dimension (2 to 7 mm)
| Warning | Risk of injury to skin or eyes from hydraulic fluid spraying out under pressure. Risk of poisoning from swallowing hydraulic fluid. | Depressurize hydraulic system completely before starting any work on it. Wear protective clothing and safety glasses. | AS00.00-Z-0013-01A |
| Warning | Risk of accident from vehicle starting off by itself when engine running. Risk of injury (bruises and burns) resulting from working on the engine while it is being started or when it is running. | Secure vehicle to prevent it from starting off by itself. Wear closed and snug-fitting work clothes. Do not touch hot or rotating parts. | AS00.00-Z-0005-01A |
| Notice | Notes on avoiding damage through contamination and foreign objects | AH00.00-P-5000-01A |
| Check | |||
| 1 | Check, whether the vehicle is affected by the measure. | Affected vehicles: Check hydraulic hoses of power steering (code: NV3LETULPX, acc. no.: 46 950 80)
Model 906.### ## as of 90634 up to 774547 with engine 642, 651 | SM46.25-D-0032-01AAA |
| Affected vehicles: Check hydraulic hoses of power steering (code: NV3LETULPX, acc. no.: 46 950 80)
Model 907.### ## as of 000231 up to 390764 with engine 642, 651 with code ZG1 (Engageable allwheel drive) Model 907.### ## as of 000231 up to 390764 with engine 642, 651 with code ZG3 (Engageable allwheel drive with gear reduction)
For authorized Mercedes‑Benz service partners, only the entry in the Extended VEGA Application (EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. | SM46.25-D-0032-01AAB | ||
| 2 | Remove air ducting (8). | ||
| 3 | Check hydraulic hoses and clamps (1, 2) of power steering. |
Check the following points: → Check both connections of hydraulic lines for leak tightness. → Check installation position of clamps (1, 2) on respective hydraulic hose. The clamps must be seated centrally between the markings (arrows) on the hoses. Also check whether the distance indicated by dimension (b) is maintained. See specification in picture. If clamps (1, 2) are not correctly positioned or if there is a leakage (see fail image above), ↓ replace affected clamp (1, 2). To do so, see operation step 5 onward in reference document. Replace clamps on hydraulic hoses of power steering (code: NV3LETULPX, acc. no.: 46 950 80) | SM46.25-D-0032-02SG |
| 4 | Check return hose (3) and clamp (4) at power steering expansion reservoir. |
Check the following points: → Check connection of return hose (3) at power steering expansion reservoir for leak tightness. → Check whether return hose (3) is pushed on power steering expansion reservoir up to end stop. → Check installation position of clamp (4) on power steering expansion reservoir. The clamp (4) must be seated centrally between the markings (arrows) on the return hose (3). See specification in picture. If markings (arrows) are no longer visible, then check distance against dimension (a). If clamp (4) is not positioned correctly or if a leakage is present, ↓ reposition affected clamp (4). To do so, see operation steps 1 to 4 in reference document. Replace clamps on hydraulic hoses of power steering (code: NV3LETULPX, acc. no.: 46 950 80) If all specifications and test criteria of operation steps 3 and 4 are fulfilled, ↓ install air ducting (8) and end measure. | SM46.25-D-0032-02SG |
| Concluding work | |||
| 5 | Clean integral carrier and surrounding component parts. |
Only required if hydraulic fluid has dripped down onto the integral carrier and surrounding component parts. Use cleaner. Assembly cleaner | BR00.45-Z-1028-04A |
| Warning | Risk of accident from vehicle starting off by itself when engine running. Risk of injury (bruises and burns) resulting from working on the engine while it is being started or when it is running. | Secure vehicle to prevent it from starting off by itself. Wear closed and snug-fitting work clothes. Do not touch hot or rotating parts. | AS00.00-Z-0005-01A |
| 6 | Fill hydraulic power steering and bleed. | If a clamp (1, 2) was replaced. | |
| Model 906 with engine 642, 651 | AR46.30-S-0010S | ||
| Model 907 with engine 642, 651 | AR46.25-D-3300-02TSX | ||
| Steering gear oil | BF46.00-N-1001-01A | ||
| 7 | Install air ducting (8). |
| Number | Designation | Model 906 | Model 907 with code ZG1 (Engageable all-wheel drive) or with code ZG3 (Engageable all-wheel drive with gear reduction) | |
| BF46.00-N-1001-01A | Steering gear oil | Filling capacity Liter | ≈1,0 | ≈1,0 |
| Sheet | BB00.40-
P-0236-03A | BB00.40-
P-0236-03A | ||
Repair materials
| Number | Designation | Order number |
| BR00.45-Z-1028-04A | Assembly cleaner | A 000 986 56 01 |
Parts ordering note
| Part no. | Designation | Quantity |
| N 000000 000665
*no substitution allowed | Clamp (low-pressure hose to oil cooler hydraulic line / return hose to oil cooler hydraulic line) | n. B. |
V-RC-2021050003
SEOCONTENT-START
IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
IMPORTANT SAFETY RECALL NOTICE 2021050003
This notice applies to your vehicle
VIN: 123456
Inspect Power Steering Hose Clamps
NHTSA Recall ID: 21V241
May, 2021
123456
Dear Mercedes-Benz Sprinter Owner:
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019-2020 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the issue?
MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses might detach at their connection points under certain operating conditions, which could cause hydraulic fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose detaches, the driver will still have manual steering functionality, but increased steering effort will be needed, particularly at low speeds. Sudden loss of power steering assist as well as the loss of hydraulic steering fluid to the road surface may increase the risk of a crash.
What will your Mercedes-Benz Dealer do?
An authorized Mercedes-Benz dealer will check the return line connections of the power steering system and if needed, install the respective replacement clamp.
Steps to take.
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Sprinter dealer
at your earliest convenience. To locate nearest Mercedes-Benz dealers visit https://www.mbvans.com or call 1-800 FOR-MERCEDES
(1-800-367-6372)
Please mention you are scheduling an appointment to inspect power steering hose clamps under Recall Campaign #2021050003.
This could take approximately 1hr and 30 minutes. This service will be provided free of charge. You may be asked for your
17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within
10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information.
Should you have any questions, please contact your authorized Mercedes-Benz dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately.
Sincerely,
Mercedes-Benz USA
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Additional Information for Owners:
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER _________________________
NEW OWNER INFORMATION
OR
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN: 123456SEOCONTENT-END
18 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FREIGHTLINER | SPRINTER (VS30) | 2019 |
| FREIGHTLINER | SPRINTER 1500 | 2019-2020 |
| FREIGHTLINER | SPRINTER 2500 | 2019-2020 |
| FREIGHTLINER | SPRINTER 3500 | 2019-2020 |
| FREIGHTLINER | SPRINTER 4500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER (VS30) | 2019 |
| MERCEDES-BENZ | SPRINTER 1500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER 2500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER 3500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER 4500 | 2019-2020 |
11 Associated Documents
Defect Notice 573 Report
RCLRPT-21V241-3306.PDF 214.173KB
Recall Acknowledgement
RCAK-21V241-9658.pdf 645.676KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V241-3100.PDF 211.144KB
Owner Notification Letter(Part 577)
RCONL-21V241-8526.pdf 181.14KB
Owner Notification Letter(Part 577)
RCONL-21V241-4738.pdf 202.196KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V241-2022.pdf 707.833KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V241-0661.pdf 637.159KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V241-7446.pdf 1466.467KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V241-3266.pdf 1469.185KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V241-1111.PDF 211.336KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V241-0081.PDF 211.246KB
Latest Recalls Documents
- Auto & Truck Maintenance
- Country of manufacture: United States
- Manufacturer: VALVOLINE
- High quality power steering fluid and conditioner
- Stops Noise
- Stops slipping
- Helps prevent unusual wear
- Protects seals
- Protects against wear and pump breakdown caused by abnormal wear, oxidation, and foaming
- Performs even in sub-zero treatment
- Specifically designed for power steering units
- The service solution for ALL European, North American, and Asian vehicles (Honda fluid recommended for Honda/Acura vehicles)
- Reduces friction and protects seals and hoses - extending the life of the power steering system
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- Engineered Stop Leak Protection: Specially formulated to condition and rejuvenate worn seals, helping stop existing leaks and preventing future fluid loss for smoother steering performance
- Long-term system durability: Provides advanced protection against wear and tear in the power steering system, ensuring reliable operation and extending component life under demanding conditions
- Anti-foaming and oxidation control: Reduces fluid breakdown, prevents harmful foam formation, and resists oxidation, keeping the steering system clean and responsive over time
- Seal Conditioning Benefits: Rejuvenates aged seals, restores flexibility, and helps reduce cracking or wear that commonly leads to power steering leaks.
- Recommended Applications: Suitable for ABS, disc, and drum braking systems meeting GM 1050017, Chrysler Spec 5931, and Ford Spec M2C195-A requirements
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