2020-2021 Mercedes-Benz GLB-Class Check Front Wheel Arch Covers

April 1, 2021 NHTSA CAMPAIGN NUMBER: 21V232000

Detached wheel arch covers can create a road hazard, increasing the risk of a crash or injury.

NHTSA Campaign Number: 21V232

Manufacturer Mercedes-Benz USA, LLC

Components STRUCTURE

Potential Number of Units Affected 2,362

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLB250 vehicles. The wheel arch covers on the front fenders might not have been installed correctly, allow them to detach.

Remedy

MBUSA will notify owners, and dealers will check the installation of the front wheel arch covers and correct them as necessary, free of charge. Owner letters were mailed May 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2021040015.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Mercedes-Benz has a Recall

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification Check Front Wheel Arch Covers MY20-21 247 (GLB-Class)	Date: April 09, 2021

IMPORTANT RECALL CAMPAIGN NOTIFICATION

Please see the attached documents related to the campaign listed above.

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

A Mercedes-Benz AG Company

Campaign No. :	NHTSA ID		Campaign Desc. :	Check Front Wheel Arch Covers
2021MMNNNN	21V232		21P2197376
This is to notify you of a new Recall Campaign to check the front wheel arch cover on 2,362 Model Year (“MY”) 2020-2021 247 (GLB-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on April 09, 2021.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLB-Class vehicles (247 platform), the wheel arch covers on the front fenders might not have been installed according to current production specifications. As a result, the wheel arch cover could detach from the vehicle during driving, creating a road hazard which could increase the risk of a crash or injury for other road users.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the mounting of the front wheel arch covers on the affected vehicles and correct their installation, if necessary.
Parts		Parts are not required for repair. However, the current remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2020-2021
Vehicle Model		GLB-Class
Vehicle Populations
Total Recall Population		2362
Total Vehicles in Dealer Inventory		11
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY2020-2021 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY2020-2021 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

A Mercedes-Benz AG Company

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Check Front Wheel Arch Cover MY20-21 247 (GLB-Class)	Date: May 07, 2021

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

A Daimler AG Company

Campaign No. :	NHTSA ID		Campaign Desc. :	Check Front Wheel Arch Cover
2021040015	21V232		21P8890088
This is to notify you of a Recall Campaign launch to check the front wheel arch cover on 2362 Model Year MY2020-2021 GLB-Class vehicles (247 platform). The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on May 07, 2021.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLB-Class vehicles (247 platform), the wheel arch covers on the front fenders might not have been installed according to current production specifications. As a result, the wheel arch cover could detach from the vehicle during driving, creating a road hazard which could increase the risk of a crash or injury for other road users.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the mounting of the front wheel arch covers on the affected vehicles and correct their installation, if necessary.
Parts		Parts are not required for repair. The recall remedy is available and can repairs can be performed as necessary.
Vehicles Affected
Vehicle Model Year(s)		2020-2021
Vehicle Model		GLB-Class
Vehicle Populations
Total Recall Population		2,362
Total Vehicles in Dealer Inventory		9
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available, on May 14, 2021.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

A Daimler AG Company

Campaign No. 2021040015, May 2021

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model GLB-Class vehicles (247 platform) Model Year 2020-2021 Check Front Wheel Arch Cover

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLB-Class vehicles (247 platform), the wheel arch covers on the front fenders might not have been installed according to current production specifications. As a result, the wheel arch cover could detach from the vehicle during driving, creating a road hazard which could increase the risk of a crash or injury for other road users. An authorized Mercedes-Benz dealer will check the mounting of the front wheel arch covers on the affected vehicles and correct their installation, if necessary.

Prior to performing this Recall Campaign:

VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

Approximately 2362 vehicles are involved.

Order No. P-RC-2021040015

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

Check/test procedure

Check left and right front wheel arch liner in area of bumper as to whether correctly installed.

Pull wheel arch liner outward, starting at the bottom up to the top area of the bumper (figures 1 to 3).

If the wheel arch liner is not correctly installed, it will be possible to easily pull this out of the bumper.

1. Left and/or right wheel arch liner not correctly installed: Carry out work procedure.
2. Left and right wheel arch liner correctly installed: End measure.

Work procedure

Release wheel arch liner from bumper up to fender transition.

The wheel arch liner does not have to be fully removed.

Install wheel arch liner in the following sequence.

Engage the four outer engagements (A, figures 4-5) of the wheel arch liner around the bumper, starting from the top down (figure 6).

Engage the four inner engagements (B, figure 7) of the wheel arch liner in the bumper, starting from the top down (figure 8).

After installation of wheel arch liner, check that firmly seated.

Warranty Information

With check

Operation:	Check left and right front wheel arch liner (02-0985)
Damage Code	Operation Number	Labor Time (hrs.)
88 900 88 8	02-0985	0.1

With check and repair

Operation: Check left and right front wheel arch liner (02-0985)

Correct one front wheel arch liner (after check) (02-0986)

Damage Code	Operation Number	Labor Time (hrs.)
88 900 88 8	02-0985	0.1
88 900 88 8	02-0986*	0.1*

* The operation may be used once for each side. (max. 2x)

Note

Operation Number labor times are subject to change.

SEOCONTENT-START

IMPORTANT SAFETY RECALL 2021040015
This notice applies to your vehicle, VIN:
Check Front Wheel Arch Cover
NHTSA Recall #21V232
May, 2021
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020-2021 GLB-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN?
On certain MY 2020-2021 GLB-Class vehicles, the wheel arch covers on the front fenders might not have been installed correctly and according to current production specifications. As a result, the wheel arch cover could detach from the vehicle during driving, creating a road hazard which could increase the risk of a crash or injury for other road users. A driver might notice a gap between the front wheel arch cover and the body of the vehicle.
What will your DEALER DO?
An authorized Mercedes-Benz dealer will check the front wheel arch covers and correct them, if necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to check the front wheel arch covers under Recall Campaign # 2021040015. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability.
Information for Owners
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA
•A remedy is available for your vehicle.
•Schedule an appointment with your authorizedMercedes-Benz dealer as soon as possible.
•This repair will be provided free of charge.
To find the most convenient authorized
Mercedes-Benz dealer from your smartphone, scan
the QR code to
the left.
Mercedes-Benz USA, LLC
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
 EXPORTED
 LEASE, VEHICLE RETURNED
 SCRAPPED
 SOLD
 STOLEN
OTHER
NEW OWNER INFORMATION
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN: