2020120001 – Replace Automatic Transmissions – 2019 Mercedes-Benz GLC-Class, GLE-Class

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Service Campaign 2020120001 Launch Notification
Replace Automatic Transmissions
MY19 253, 292 (GLC-Class, GLE-Class)
Date: March 12, 2021

 

IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION 

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 


Campaign No. : Campaign Desc. : Replace Automatic Transmissions
2020120001 19P2790009
This is to notify you of a Service Campaign launch regarding replacing the automatic transmissions on 71 Model Year (“MY”) 2019 GLC-Class, and GLE-Class (253, and 292 platform) vehicles. Affected VINs will be flagged in VMI as “OPEN” on March 12, 2021.

Background

Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2019 GLC-Class, and GLE-Class (253, and 292 platform) vehicles, the automatic transmission does not meet specification, and thus the possibility exists that a hard and delayed shift operation may occur.

 

What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will replace the automatic transmission on the affected vehicles.

 

Parts Parts are available and can be ordered as necessary.
Vehicle Model Year(s) 2019
Vehicle Model GLC-Class, GLE-Class

Vehicle Populations

Total Campaign Population 71
Next Steps/Notes
AOMS/SOMS AOMs – This Service Campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


 

Campaign No. 2020120001, March 2021

 

TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model GLC-Class, and GLE-Class (253, and 292 platform)
Model Year 2019
Replace Automatic Transmissions

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2019 GLC-Class, and GLE-Class (253, and 292 platform) vehicles, the automatic transmission does not meet specification, and thus the possibility exists that a hard and delayed shift operation may occur. An authorized Mercedes-Benz dealer will replace the automatic transmission on the affected vehicles.

 

Prior to performing this Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

 

Approximately 71 vehicle is affected.

 

Order No. P-SC-2020120001

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 


Work procedure 

 

  1. Replace automatic transmission.

For basic data, see AR27.10-P-0500OLI for model 205 with OM654 without M005.

For basic data, see AR27.10-P-0500OLC for model 213 and 238 with OM654 without M005.

For basic data, see AR27.10-P-0500LWX for model 253 with M274 and M005.

For basic data, see AR27.10-P-0500MSA for model 290 with M276 and M005.

For basic data, see AR27.10-P-0500GN for model 292 with M276 and M005.

 

 The codes correspond to:

  • M005 – VEHICLES WITH 4MATIC/ALL-WHEEL DRIVE.
  • OM654 – R4 DIESEL ENGINE OM654.
  • M274 – R4 SPARK-IGNITION (gasoline) ENGINE M274.
  • M276 – V6 SPARK-IGNITION (gasoline) ENGINE M276.

 

Primary Parts Information

Qty. Part Name Part Number                                         
1 Automatic transmission *

 

* The replacement parts must be determined according to the VIN number via the parts process in the Xentry Portal (XPPI).

Small parts such as screws/bolts, lock nuts, sealing rings, cable ties, fluids, sealant etc. are not listed in the parts list. The required small parts are taken into account in the budgeting and may be claimed.

 

Warranty Information

Operation: Replace automatic transmission for model 205.0 and 213 (02-1309)-à Includes: *

Replace automatic transmission for model 238 (02-1309)à Includes: *, **

Replace automatic transmission for model 253 (02-1309)à Includes: *, **

Replace automatic transmission for model 292 (02-1309) àIncludes: *

Replace automatic transmission for model 290 (02-1309)-àIncludes: *, **, ***

Connect/disconnect vehicle diagnosis system (XENTRY Diagnosis) (02-4762)

Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) (02-5058)

Carry out transmission adaptation (02-9658)

Extra work for: Remove/install engine compartment lining in vehicle with underbody protection (02-9676)

Damage Code Operation Number Labor Time (hrs.)
27 900 09 7

 

 

02-1309 (205.0 and 213)* 5.7
02-1309 (238)*, ** 5.8
02-1309 (253)*, ** 6.7
02-1309 (292)* 6.7
02-1309 (290)*, **, *** 10.2
02-4762 0.1
02-5058 0.1
02-9658 ZM
02-9676 0.2

 

* Unscrew/screw on ground line of on-board electrical system battery; fully remove/install lower engine compartment lining; remove/install left, right and center underfloor paneling; drain and fill oil at automatic transmission oil pan, incl. check/correct oil level (with ultrasonic method) VEH. with transmission 725.0 incl. hybrid; remove/install automatic transmission for veh. with transmission 725.0; perform commissioning of control unit

** Extra work for: Unscrew/screw on ground line of on-board electrical system battery for vehicle with front battery.

*** Drain, fill and correct coolant for low-temperature circuit.

**** Operation item may only be invoiced once per work order.

 

Note

Operation Number labor times are subject to change.

 

P-SC-2020120001

 


Replace Automatic Transmissions
Model GLC-Class, and GLE-Class (253, and 292 platform)
Model Year 2019

https://www.startekinfo.com/service/download-document/outside/225148/

https://static.oemdtc.com/TSB/P-SC-2020120001.pdf

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Mercedes-Benz Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

2020120001 - Replace Automatic Transmissions - 2019 Mercedes-Benz GLC-Class, GLE-Class | small light CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
2020120001 - Replace Automatic Transmissions - 2019 Mercedes-Benz GLC-Class, GLE-Class | small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
2020120001 - Replace Automatic Transmissions - 2019 Mercedes-Benz GLC-Class, GLE-Class | small light CarDAQ-Plus 3
2020120001 - Replace Automatic Transmissions - 2019 Mercedes-Benz GLC-Class, GLE-Class | small light Bosch Automotive Tools MTECH2 Mastertech II J2534
2020120001 - Replace Automatic Transmissions - 2019 Mercedes-Benz GLC-Class, GLE-Class | small light Autel (AULMF2534) MaxiFlash Pro
2020120001 - Replace Automatic Transmissions - 2019 Mercedes-Benz GLC-Class, GLE-Class | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
2020120001 - Replace Automatic Transmissions - 2019 Mercedes-Benz GLC-Class, GLE-Class | small light RAP2 OEM J2534 Remote Reprogramming Tool
2020120001 - Replace Automatic Transmissions - 2019 Mercedes-Benz GLC-Class, GLE-Class | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
2020120001 - Replace Automatic Transmissions - 2019 Mercedes-Benz GLC-Class, GLE-Class | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
2020120001 - Replace Automatic Transmissions - 2019 Mercedes-Benz GLC-Class, GLE-Class | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
2020120001 - Replace Automatic Transmissions - 2019 Mercedes-Benz GLC-Class, GLE-Class | small light GODIAG J2534

 

www.startekinfo.com

 


 

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  • 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
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