2006-2007 Mercedes-Benz C-Class, CLK-Class, E-Class, CLS-Class Sliding Roof Bonding

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March 19, 2021 NHTSA CAMPAIGN NUMBER: 21V196000

Glass Panel May Detach From Vehicle

A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V196

Manufacturer Mercedes-BenzeBay USA, LLC

Components VISIBILITY

Potential Number of Units Affected 1,909

 

Summary

Mercedes-BenzeBay USA, LLC (MBUSA) is recalling certain 2006-2007 C350, C230, C280, CLK350, E320CDI, E350 Wagon, E350, 2006 C55 AMG, CLK500, CLS500, CLS55 AMG, E500 Wagon, E500, E55 AMG, 2007 CLK550, CLS550, CLS63 AMG, E550, E63 AMG, and E63 Wagon AMG vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly causing the glass panel to detach from the vehicle.

 

Remedy

MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. Owner letters were mailed May 7, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall number 19V-918. MBUSA’s number for this recall is 2021040012.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 


 

TO: Mercedes-BenzeBay Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Check Sliding Roof Bonding
MY06-07 Various Models
DATE: March 26, 2021

 

IMPORTANT NEW RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 


Campaign No. :  NHTSA ID Campaign Desc. : Sliding Roof Bonding
TBD 21V196 21P2197368
This is to notify you of a new Recall Campaign regarding the bonding between the glass panel and the sliding roof frame in 1,909 Model Year (“MY”) 2006-2007 C-Class (203 platform), CLK-Class (209 platform), E-Class (211 platform) and CLS-Class (219 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on March 26, 2021.

Background

Issue Mercedes-BenzeBay AG (“MBAG”), the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain Model Year (“MY”) 06-07 C-Class (203 platform), CLK-Class (209 platform), E-Class (211 platform) and CLS-Class (219 platform) vehicles, the bonding between the glass panel and the sliding roof frame might not meet specifications. In this case, the adhesion of the bonding could deteriorate gradually over time. If the bonding adhesion were to deteriorate, the durability requirements might not be met which could lead to a separation of the glass panel from the vehicle. A displaced panel could increase the risk of a crash or injury for other road users.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-BenzeBay dealer will check the glass panel bonding on the affected vehicles and replace the sliding roof, as necessary.
Parts A remedy is not yet available. An additional notification will be sent once a remedy is available.

Vehicles Affected

Vehicle Model Year(s) 2006-2007
Vehicle Model C-Class, CLK-Class, E-Class, CLS-Class

Vehicle Populations

Total Recall Population 1,909
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY06-07  C-Class, CLK-Class , E-Class, and CLSClass vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry.  Once the repair is complete the vehicle may be sold or leased.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY06-07  C-Class, CLK-Class , E-Class, and CLS-Class vehicles covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes

Customer Notification Timeline Customer letter will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


 

TO: Mercedes-BenzeBay Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Update
Sliding Roof Bonding – Amendment March 2021
MY06-07 203, 209, 211, 219 (C-Class, CLK-Class, CLS-Class, E-Class)
Date: July 14, 2021

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 

A Mercedes-BenzeBay AG Company

 


Campaign No. :NHTSA IDCampaign Desc. :Sliding Roof Bonding – Amendment March 2021
202104001221V19621P7891004
This is to notify you of a Recall Campaign launch regarding the bonding between the glass panel and the sliding roof frame in 1,909 Model Year (“MY”) 2006-2007 203, 209, 219, 211 (C-Class, CLK-Class, CLS-Class, E-Class) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 30, 2021. Additional VINs will be flagged in VMI as “OPEN” on July 14, 2021.

Background

IssueMercedes-BenzeBay AG (“MBAG”), the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain MY 2006-2007 C-Class (203 platform), CLK-Class (209 platform), E-Class (211 platform) and CLS-Class (219 platform) vehicles the bonding between the glass panel and the sliding roof frame might not meet specifications. In this case, the adhesion of this bonding might deteriorate gradually over time.  If the bonding adhesion were to deteriorate, the durability requirements might not be met which could lead to a separation of the glass panel from the vehicle. A displaced panel could increase the risk of a potential crash or injury for other road users.
What We’re DoingMBUSA will conduct a voluntary recall. An authorized Mercedes-BenzeBay dealer will check the glass panel bonding on the affected vehicles and replace the sliding roof, as necessary.
PartsParts are required for repair. The recall remedy is available and repairs can be performed as necessary.

Vehicles Affected

Vehicle Model Year(s)2006-2007
Vehicle ModelC-Class, CLK-Class, CLS-Class, E-Class

Vehicle Populations

Total Recall Population1,909 + 9,447 June Amendment
Total Vehicles in Dealer Inventory0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY06-07 C-Class, CLK-Class, CLS-Class, E-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY06-07 C-Class, CLK-Class, CLS-Class, E-Class vehicles covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes

Customer Notification TimelineCustomer letters will be mailed approximately one week after the remedy becomes available on May 7, 2021.
AOMS/SOMSAOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet PartnersThis recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

A Mercedes-BenzeBay AG Company

 


Campaign No. 2021040012, July 2021

 

TO:ALL MERCEDES-BENZeBay CENTERS
SUBJECT:Models C-Class, CLK-Class, E-Class, and CLS-Class (203, 209, 211, and 219 platform)
Model Years 2001-2011
Sliding Roof Bonding

 

Mercedes-BenzeBay AG (“MBAG”), the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain Model Year (“MY”) 01-11 C-Class (203 platform), CLK-Class (209 platform), E-Class (211 platform) and CLS-Class (219 platform) vehicles, the bonding between the glass panel and the sliding roof frame might not meet specifications. In this case, the adhesion of the bonding could deteriorate gradually over time. If the bonding adhesion were to deteriorate, the durability requirements might not be met which could lead to a separation of the glass panel from the vehicle. A displaced panel could increase the risk of a potential crash or injury for other road users. An authorized Mercedes-BenzeBay dealer will check the glass panel bonding on the affected vehicles and replace the sliding roof, as necessary.

 

Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 11,356 vehicles are involved.

 

Order No. P-RC-2021040012

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 


 

Check/test procedure A

 

  1. Move sliding sunroof to tilt position and check production date (figure 1).

The production date must be on or after 12-12-2005 or on or before 07-15-2006.

Vehicles with a registration date that does not match with the production date of the sliding sunroof can also be affected.

If the production date is not at the shown location (figure 1), this vehicle is not affected.

 

production date

Figure 1  (The production date in the sample picture is 06 year / 5 month / 15 day)(5-15-2006)

 

 

A. Production date between 12-12-2005 and 07-15-2006: Carry out check/test procedure B.

B. Production date not between 12-12-2005 and 07-15-2006: End measure.

C. No production date present at shown location (figure 1): End measure.

 

The findings from the check/test procedure must be recorded in writing in the workorder.

 

Check/test procedure B

A suitable lifting tool (engine crane) and Special Tools (W 000 588 01 99 00) is required for the check.

 

  1. Perform function test for sliding sunroof.

For this purpose, fully open and close sliding sunroof. The sliding sunroof must function correctly. This check serves as a comparison; it ensures that the customer cannot claim compensation for any preexisting noticeable problems (e.g. reversing, sluggishness, etc.) after the check performed with the cup suction tool. Point out to the customer that their sliding sunroof is not functioning correctly.

Any repairs to the sliding sunroof identified above, are the customers responsibility and are not covered by this campaign.

 

  1. Clean the sliding roof panel and cup suction tool.

The sliding sunroof must be closed.

Special caution must be exercised during the check. The cup suction tool may be used for this check.

 

  1. Position cup suction tool (figure 2) and pull as vertically as possible (tolerance of ±10 degrees) using lifting tool (hoist/crane).

The vehicle may need to be lifted to allow the hoist/crane clearance underneath. The vehicle may be lifted with a floor jack at the front jack points enough to allow for this clearance and stay within ±10 degrees.

Specified force 500 N/700N  (figure 4). Please note that the scale is in N (newton) and should be measured in N. DO NOT attempt to convert to any other measurement. An incorrect conversion could result in an inaccurate test result and/or damage to the testing equipment and/or the vehicle.  Any costs associated with an improper repair will be the responsibility of the repairing dealer.

Before the start of the measurement, the “(auto) hold function” of the hanging scale must be deactivated and the measurement scale is set to N (see operator’s manual). (See figure 3) for correct scale disply. No “hold function” may be activated so that the current pulling force is always displayed.

Position cup suction tool at 5 positions in the sequence 1, 2, 3, 4, 5: (Figure 4).

The specified force must be monitored during the first minute and adjusted if necessary (tolerance ±10 N) The specified force must not be exceeded. Pull as vertically as possible (tolerance ±10 degrees) at the  specified force. There must not be a person inside the vehicle during the check, and the vehicle must not be  touched if possible.

The holding time per position must be exactly 10 min.

 

Attention, danger: Wear safety glasses and stay clear of the area above the cup suction tool (head/face) during the check.

 

pull as vertically as possible

Figure 2

 

Correct scale disply

Figure 3  (Correct scale disply)

 

test sequence 1, 2, 3, 4, 5 – arrow specifies front of vehicle

Figure 4 (test sequence 1, 2, 3, 4, 5 – arrow specifies front of vehicle)

 

The sliding roof panel is lifted out of the roof frame noticeably at the rear test positions 1 and 5 (figure5).

If the sliding roof panel detaches from the padding of the tilting/sliding roof frame at one of the test positions (see figure 6), the sliding roof panel must be replaced.

 

sliding roof panel is lifted out of the roof frame noticeably at the rear test positions 1 and 5

Figure5 & Figure 6 (NOT OK)

 

D. If the sliding roof panel detaches from the padding: Carry out work procedure.

E. If the sliding roof panel does not detach from the padding: End measure.

 

The findings from the check/test procedure must be recorded in writing on the workorder.

 

  1. Perform function test for sliding sunroof.

To do this, open and close the sliding sunroof (tilt and slide positions).

 

 

Work procedure

 

  1. Replace sliding sunroof.

The accordion boot need not be removed completely. It is sufficient to slide it back (figure 7).

It is not necessary to prepare the strip of cardboard.

The WIS documentation will be adapted.

Model 203: AR77.20-P-1000P

Model 209: AR77.20-P-1000Q

Model 211: AR77.20-P-1000T

Model 219: AR77.20-P-1000TX

 

accordion boot need not be removed completely

Figure 7

 

 Note:

  • Use Xentry 03/20 with all associated patches or higher.
  • Follow the steps exactly as described in Xentry.
  • Connect battery charger (battery voltage >12.5V).
  • Ensure all electrical consumers are switched-off.
  • In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
  • Refer to Star Diagnosis System (SDS) Best Practices Guide.

 

  1. Connect XENTRY Diagnosis.

 

  1. Perform teach-in run for anti-pinch protection at sliding sunroof.

To do this, select menu item “Quick test view ⇒ Overhead control panel ⇒ Control unit adaptations ⇒ Tilting/sliding roof ⇒ Normalization of anti-pinch protection for tilting/sliding roof”.

Then follow the user guidance in XENTRY Diagnosis.

 

  1. Disconnect XENTRY Diagnosis.

 

Primary Parts Information

Qty.Part NamePart Number                          
1 (As required)Sliding roof panel (model 203, 211)A 211 780 03 00
1 (As required)Sliding roof panel (model 209)A 209 780 02 00
1 (As required)Sliding roof panel (model 219)A 219 780 01 00

 

Please note that the estimated replacement rate is 20%. Parts should only be ordered in the event a replacement is required. Sunroofs will not be allocated to dealers and are non-returnable.

 

Warranty Information

With check date

Operation: Check manufacturing date of sliding sunroof (02-0997)

Damage Code Operation Number Labor Time (hrs.)
78 910 04 802-09970.1

 

With check date and test sliding sunroof

Operation: Check manufacturing date of sliding sunroof (02-0997)

Check sliding sunroof (02-0998)

Damage Code Operation Number Labor Time (hrs.)
78 910 04 802-09970.1
02-0998 (203)0.8
02-0998 (209 211 219)0.7

 

With check date, test, and replace sliding sunroof

Operation: Check manufacturing date of sliding sunroof (02-0997)

Check sliding sunroof (02-0998)

Replace sliding sunroof (after check)(02-0999)

Damage Code Operation Number Labor Time (hrs.)
78 910 04 7

 

02-09970.1
02-0998 (203)0.8
02-0998 (209 211 219)0.7
02-0999 (203)1.0
02-0999 (209 211 219)0.8

 

*Includes: Perform teach-in run for anti-pinch protection at sliding sunroof (XENTRY connected)

 

Note

Operation Number labor times are subject to change.

 

Special Tools

QuantityDesignationPart no.
1Tool kit*W 000 588 01 99 00

 

*Kit includes scale, suction cup, and strap

 


Mercedes-BenzeBay Part 573 Submission
Original Submitted to Portal March 19, 2021
Chronology-Only section
Supplement to Original Submission

 

Chronology of Defect/Noncompliance Determination

In the beginning of December 2017, MBAG launched initial investigations based on isolated field reports from outside the US claiming that the sliding roof detached from the vehicle. No damage or injuries were reported as a result of these events. The sliding roofs of the affected vehicles were requested and returned by the individual markets.

 

The returned field parts were analyzed by the supplier as well as by an external laboratory. The analysis of the supplier and outside laboratory were inconclusive. Since these analyses did not indicate a potential root cause and this type of sliding roof was already out of production, MBAG began to look for vehicles from the global used car market to carry out further investigations. By November 2018, three sliding roofs were retrieved and analyzed. From these three sliding roofs, two did not indicate any issues.  While one of the sliding roof panels exhibited indications of an impaired bonding, and the others did not, it was unclear why the bonding on this particular sliding roof was less strong than the other field samples.

 

MBAG, along with the supplier, also undertook a thorough review of the supplier’s production records to determine if there were any changes made during the course of production.  That review concluded in May, 2019. MBAG found that the supplier had changed the process of the primer application several times over the course of the full production period, including having changed the drying time for the bonding agent.

 

MBAG then conducted testing featuring various test methods to determine whether reduction of drying time may have had an effect on bonding performance over time. MBAG additionally undertook to correlate the testing results, suggesting that there could be a diminution in bonding performance depending on the production period of sliding roofs.

 

In November 2019, MBAG determined that during a specific production period, in which the supplier reduced the drying time of the primer to two minutes from higher than 5 minutes, the adhesion of the glass panel bonding might not have met specifications.

 

It was then found that potentially affected parts from this production period were also supplied as spare parts. Since the document archival requirements of the workshop repair orders are limited to ten years, it was not possible to link the spare parts affected by this issue to customer vehicles. On December 13, 2019, MBAG decided out of an abundance of caution to conduct a safety recall for the complete production range of the potentially affected models identified in NHTSA 19V918.

 

In the course of 2020, additional examples of  damaged parts that fell outside the original recall scope were returned from the field for examination. The supplier was asked to conduct further analyses of production processes for these parts. The investigation revealed that the supplier also did not utilize the proper bonding process for parts determined to be outside of the recall’s original scope. As a result, the production range originally indicated by the supplier was expanded. It was confirmed that affected parts only were only used in the production of vehicles identified in the recall extended population. No additional affected parts were delivered for use as replacement parts.

 

Further analysis have been done to identify potentially affected vehicles. On March 12, 2021, MBAG determined that a potential safety risk cannot be ruled out and extended the population for the existing safety recall (19V918).

 


Mercedes-BenzeBay Part 573 Submission
Supplement Submitted to Portal March 19, 2021
Chronology-Only section
Supplement to Original Submission

 

Chronology of Defect/Noncompliance Determination

In the beginning of December 2017, MBAG launched initial investigations based on isolated field reports from outside the US claiming that the sliding roof detached from the vehicle. No damage or injuries were reported as a result of these events. The sliding roofs of the affected vehicles were requested and returned by the individual markets.

 

The returned field parts were analyzed by the supplier as well as by an external laboratory. The analysis of the supplier and outside laboratory were inconclusive. Since these analyses did not indicate a potential root cause and this type of sliding roof was already out of production, MBAG began to look for vehicles from the global used car market to carry out further investigations. By November 2018, three sliding roofs were retrieved and analyzed. From these three sliding roofs, two did not indicate any issues.  While one of the sliding roof panels exhibited indications of an impaired bonding, and the others did not, it was unclear why the bonding on this particular sliding roof was less strong than the other field samples.

 

MBAG, along with the supplier, also undertook a thorough review of the supplier’s production records to determine if there were any changes made during the course of production.  That review concluded in May, 2019. MBAG found that the supplier had changed the process of the primer application several times over the course of the full production period, including having changed the drying time for the bonding agent.

 

MBAG then conducted testing featuring various test methods to determine whether reduction of drying time may have had an effect on bonding performance over time. MBAG additionally undertook to correlate the testing results, suggesting that there could be a diminution in bonding performance depending on the production period of sliding roofs.

 

In November 2019, MBAG determined that during a specific production period, in which the supplier reduced the drying time of the primer to two minutes from higher than 5 minutes, the adhesion of the glass panel bonding might not have met specifications.

 

It was then found that potentially affected parts from this production period were also supplied as spare parts. Since the document archival requirements of the workshop repair orders are limited to ten years, it was not possible to link the spare parts affected by this issue to customer vehicles. On December 13, 2019, MBAG decided out of an abundance of caution to conduct a safety recall for the complete production range of the potentially affected models identified in NHTSA 19V918.

 

In the course of 2020, additional examples of  damaged parts that fell outside the original recall scope were returned from the field for examination. The supplier was asked to conduct further analyses of production processes for these parts. The investigation revealed that the supplier also did not utilize the proper bonding process for parts determined to be outside of the recall’s original scope. As a result, the production range originally indicated by the supplier was expanded. It was confirmed that affected parts only were only used in the production of vehicles identified in the recall extended population. No additional affected parts were delivered for use as replacement parts.

 

Further analysis have been done to identify potentially affected vehicles. On March 12, 2021, MBAG determined that a potential safety risk cannot be ruled out and extended the population for the existing safety recall (19V918).

 

Further analysis have been done to identify potentially affected vehicles. In May 2021, the population of these potentially affected vehicles was identified and confirmed. On June 25, 2021, determined that a potential safety risk cannot be ruled out and extended the population for the existing safety recall (19V918).

 



23 Affected Products

Vehicles

MAKEMODELYEAR
MERCEDES BENZeBayC2302006-2007
MERCEDES BENZeBayC2802006-2007
MERCEDES BENZeBayC3502006-2007
MERCEDES BENZeBayC552006
MERCEDES BENZeBayCLK3502006-2007
MERCEDES BENZeBayCLK5002006
MERCEDES BENZeBayCLK5502007
MERCEDES BENZeBayCLS5002006
MERCEDES BENZeBayCLS552006
MERCEDES BENZeBayCLS5502007
MERCEDES BENZeBayCLS632007
MERCEDES BENZeBayE3202006-2007
MERCEDES BENZeBayE5002006
MERCEDES BENZeBayE552006
MERCEDES BENZeBayE5502007
MERCEDES BENZeBayE632007
MERCEDES-BENZeBayE3502006-2007

 


17 Associated Documents

Recall 573 Report – Amendment 3

RCLRPT-21V196-7308.PDF 224.163KB

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Recall Quarterly Report #1, 2021-2

RCLQRT-21V196-1716.PDF 211.141KB

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Chronology- Supplement to Original Submission

RMISC-21V196-5021.pdf 219.411KB

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Remedy Instructions and TSB

RCRIT-21V196-4613.pdf 573.398KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Sliding Roof Bonding – Amendment March 2021

RCMN-21V196-7303.pdf 673.951KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Check Sliding Roof Bonding

RCMN-21V196-6522.pdf 111.834KB

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Recall 573 Report – Amendment 1

RCLRPT-21V196-1338.PDF 224.129KB

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Remedy Instructions and TSB

RCRIT-21V196-5062.pdf 573.32KB

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Recall 573 Report – Amendment 2

RCLRPT-21V196-5397.PDF 224.114KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V196-9844.pdf 200.069KB

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Defect Notice 573 Report

RCLRPT-21V196-6194.PDF 224.124KB

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Recall Acknowledgement

RCAK-21V196-4629.pdf 645.997KB

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Chronology

RMISC-21V196-5392.pdf 70.599KB

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Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Launch Notification Update, Sliding Roof Bonding

RCMN-21V196-1122.pdf 794.519KB

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V196-8187.PDF 211.344KB

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Recall 573 Report – AMENDMENT 4

RCLRPT-21V196-9739.PDF 224.164KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V196-1807.pdf 216.748KB

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Latest Recalls Documents

 


 

Bestseller No. 1
A-Premium Rear Sunroof Moon Roof Motor Compatible with Mercedes-Benz W211 W221 Series E320 2003-2009, E350 2006-2009, E500, E55 AMG, E63 AMG, S550, S350, S600, S65 AMG, Sedan, Replace# 2118202742
  • [Vehicle Fitment]: Compatible with Mercedes-Benz E320 2003-2009, E350 2006-2009, E500/E55 AMG 2003-2006, E63 AMG 2007-2009, S350/S550 2012-2013, S400 2010-2013, S600 2010-2013, S63 AMG 2010-2013, S65 AMG 2010-2013, S600 2007-2008/S600 2008-2009/S65 AMG 2007-2008/S63 AMG 2008 (Thru chassis # A 253584, thru 06/26/08), S65 AMG/S63 AMG 2008-2009(From chassis # A 161249, from 08/31/07)---Sedan 4-Door, Rear Roller Blind Motor; It comes with the 6+2 Pin Plug, not the 10+2 Pin Plug
  • [Specifications]: ① Position: Rear; ② Connector: 6+2 Pin Plug (6 Wires); ③ Attachment Type: Bolt-on; ④ Electric/Manual: Electric; ⑤ Material: Metal and Plastic; ⑥ Fitment: Direct Replacement
  • [Reference Number]: 2118202742, A2118202742
  • [Features]: A-Premium Sunroof Motor is engineered to provide OE fit, form, and function. Being durable and wear-resistant, it ensures strong reliability, coupled with high technology to improve operating efficiency and response speed, and make the air fresh in the car.
  • [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted sunroof motors. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
Bestseller No. 2
Jaronx Sunroof Window Switch Button Cover for Mercedes-Benz W204 C-Class,W212/A207/C207 E-Class,W218 CLS (Grey)
  • Sunroof Window Switch Button for Mercedes-Benz W204 C-CLASS, W212/A207/C207 E-CLASS,W218 CLS-CLASS.
  • Excellent Replacement:Molding is designed by original data,retaining original car groove. Exchange the broken buttons without additional work,no need to replace the entire sunroof window switch panel.
  • Advanced Material:ABS material and painted surface treatment makes wearable and durable.
  • Easily to install:Direct Fit,No cutting or splicing.
  • Package Includes: 1xSunroof Window Switch Button
Bestseller No. 3
YuXuanYP A1767800075+A1767800175 Panoramic Sunroof Tracks Repair Kit Fits for Fits for 2014-2019 Mercedes-Benz A/CLA-Class W176 C117 A200 CLA200 CLA250 CLA45 AMG A180 1.6L 2.0L
  • [OE Part Number]: A1767800075, A1767800175, A1767801700, A1767801800, 1767800075, 1767800175, 1767801700, 1767801800, 1177801300, 1177801400.
  • [Compatible Models]: Fits for the following Mercedes-Benz models: 2014-2016 A180 Base Hatchback 1.6L; 2014-2017 A200 Base Hatchback 1.6L, 2016-2018 A200 Urban Hatchback 1.6L, 2016-2019 A200 Sport/Style Hatchback 1.6L, 2019 A200 Progressive Hatchback 1.3L; 2014-2019 CLA200 Base Sedan 1.6L, 2015-2019 CLA200 Sport Sedan 1.6L; 2014-2019 CLA250 4Matic/Base Sedan 2.0L; 2015-2019 CLA250 Sport Sedan 2.0L; 2014-2019 CLA45 AMG 4Matic Sedan 2.0L.
  • [High Quality]: The A1767800075+A1767800175 panoramic sunroof tracks are made of high-quality materials, which are strong and durable, not easy to damage, have stable performance and long service life, bringing you a good use experience.
  • [Easy to Install]: The A1767800075+A1767800175 panoramic sunroof sliding tracks are easy to install, no need for complicated tools, easy to use, direct replacement for your old or broken one.
  • [After-Sales Service]: We will provide long-term after-sales services for our products. Welcome your mail, we will give a solution within 24 hours, please rest assured to buy.
Bestseller No. 4
Sunroof Repair Parts Left and Right for Mercedes-Benz W205 CLA A E Class 10 Pieces
  • Sunroof Repair Parts Left and Right for Mercedes-Benz W205 CLA A E Class 10 Pieces
  • COMPATIBILITY: Mercedes-Benz A-Class W177 2018-2019 / Mercedes-Benz E-Class C207 2009-2019 Coupe
  • Mercedes-Benz W205 C-Class 2014-On / Mercedes-Benz CLA Class 2013-Onwards
  • Package Included: Sunroof repair kit set (1 set - 10-pieces)
  • Note: Please compare your parts with the pictures before purchasing an item.
Bestseller No. 5
Sunroof Repair Parts Left and Right for Mercedes-Benz W205 CLA A E Class 10 Pieces
  • Sunroof Repair Parts Left and Right for Mercedes-Benz W205 CLA A E Class 10 Pieces
  • COMPATIBILITY: Mercedes-Benz A-Class W177 2018-2019 / Mercedes-Benz E-Class C207 2009-2019 Coupe
  • Mercedes-Benz W205 C-Class 2014-On / Mercedes-Benz CLA Class 2013-Onwards
  • Package Included: Sunroof repair kit set (1 set - 10-pieces)
  • Note: Please compare your parts with the pictures before purchasing an item.
SaleBestseller No. 6
Car Sunroof Cover Compatible with Mercedes Benz GLE 2024-2015, Foldable GLE 350/450 sunroof Shade, Sun Shade Car Curtains, Not Droopy, Anti-UV/Heat, Compatible with Mercedes Benz Accessories
  • 【Custom Design, Perfect Fit】The roof sunshade perfectly fits for GLE 2024-2015. Precise edge-cut design does not hinder original functionality and fits the original car roof 1:1. Even on long drives, you'll hardly notice it's there. Incredible Custom Designed Products!
  • 【Sun Protection, Stay Cool】Still troubled with the glass roof comes with direct sunlight and stuffy heat? It's over! The GLE sunshade roof is made of multi-layer-in-one integrated structure and effective sun-blocking materials that reached UPF50 level, avoids direct sunlight on the car interior and keeps out up to 90% of the heat, turning your car into a haven of coolness. Bring your families with more comfortable driving experience during the journey.
  • 【60s Install and Storage】With our illustrated instructions, you can install this sunroof roof in as little as a minute. The sturdy memory metal frame makes folding or unfolding take only 1 second. Easy to Install and hard to droop, makes your user experience as easy as putting on clothes. Fold and store in the bag when not in use.
  • 【Upgraded Material】The GLE top sunshade features durable foldable memory metal frame(3000+ windings without deformation), silver dot reflective layer and multi-layer-in-one heat insulation functional layer—engineered to block 90%+ UV rays and heat in summer (From direct sunlight). Protects against harmful UV rays and overheating to ensure a comfortable driving experience. Provide the ultimate protection for your skin and car interior!
  • 【Ideal Car Accessories】Customized GLE car accessories, strong thermal insulation effect, over 90% UV protection, simple and fast installation, memory metal frame that can be folded for storage—This is what we have for you that’s compatible with Mercedes Benz GLE Sunshade Roof. Package includes 1pc front sunroof sunshade, 1pc rear sunroof sunshade, enough clips(To secure without sagging) and 1 zipper storage bag. BTW, this sunshade is ONLY compatible with Mercedes Benz GLE.
Bestseller No. 7
YuXuanYP 2537803900+2057800900 Panoramic Sunroof Track Repair Kit Fits for 2016-2020 Mercedes-Benz GLC Class X253 GLC300 GLC350e 2.0L l4 GLC43 AMG 3.0L V6 GLC63 AMG 4.0L V8
  • [OE Part Number]: 2537803900, 2057800900, 2537800400, 2537803900/0400, 2057800900/01000.
  • [Compatible Models]: Fits for the following Mercedes-Benz Models: 2016-2020 GLC300 Sport/Base/4Matic 2.0L, 2017-2020 GLC300 Off-Road 2.0L, 2018/2020 GLC300 Avantgarde 2.0L, 2019-2020 GLC300 4Matic 2.0L; 2018-2020 GLC350e 4Matic 2.0L, 2019 GLC350e HybrideBay 2.0L; 2017-2020 GLC43 AMG 4Matic 3.0L V6, 2018-2020 GLC43 AMG 4Matic (Coupe 4-Door) 3.0L V6, 2020 GLC43 AMG Coupe 3.0L V6; 2018-2020 GLC63 AMG 4Matic 4.0L V8, 2020 GLC63 AMG 4Matic (Coupe 4-Door) 4.0L V8; 2018-2020 GLC63 AMG S 4Matic (Coupe 4-Door) 4.0L V8.
  • [High Quality]: The 2537803900 + 2057800900 panoramic sunroof tracks are made of high-quality materials, which are strong and durable, not easy to damage, have stable performance and long service life, bringing you a good use experience.
  • [Easy to Install]: The 2537803900/0400 + 2057800900/01000 panoramic sunroof sliding tracks are easy to install, no need for complicated tools, easy to use, direct replacement for your old or broken one.
  • [After-Sales Service]: We will provide long-term after-sales services for our products. Welcome your mail, we will give a solution within 24 hours, please rest assured to buy.
Bestseller No. 8
Arfepa Panoramic Sunroof Front & Rear Repair Kit for Mercedes-Benz C-Class W205/C205/S205 (2010-2024) Parts 604836866 604836865
  • Compatibility: Fits Mercedes-Benz CLA C117 (2013-2022), GLA W156 (2011-2020), A-Class W169 (2004-2012), A-Class W176 (2013-2018), S-Class W222, S Coupe Cabrio (2013-2020), and C-Class W205/S205/C205 (2014-2020).
  • Replacement Part Numbers: Replaces parts #604836865 and #604836866, ensuring a precise fit and function for your vehicle's panoramic sunroof repair needs.
  • Durability & Quality: Made from premium materials and rigorously tested to meet strict quality standards, offering a perfect fit and long-lasting reliability.
  • Warranty & Support: Comes with a 12-month hassle-free return policy and dedicated customer service to assist you with any questions or concerns during purchase and use.
  • Package Contents: Includes 2x Panoramic Sunroof Front Repair Kits, 2x Rear Repair Kits, and 4x plastic nuts (as shown in pictures), providing everything needed for a comprehensive repair.
Bestseller No. 9
Mercedes Benz Genuine Sunroof Glass Seal 204-780-00-98
  • [[brand: mercedes-benz]] [[genuine oem: yes]] [[warranty: 1 year]] [[fitment type: direct replacement]] [[model: c250 c300 c350 c63 amg e350 e550 e63 amg]] [[year: 2008 2009 2010 2011 2012 2013 2014]]
Bestseller No. 10
Sunroof Window Control Switch Button for Mercedes-Benz C E CLS Class W204 W212 W218 A207 C207 C200 C300 Car Interior Accessories
  • [Fitment]:For Mercedes-Benz W204 C-CLASS, For Mercedes-Benz W212/A207/C207 E-CLASS, For Mercedes-Benz W218 CLS-CLASS. Reference OE/OEM Number:20482013239051,20482081019051, 21290646019051.
  • [Perfect Replacement]: Made using authentic car data, our molding retains the original groove for a perfect fit. Replace broken buttons easily without replacing the entire sunroof window panel.
  • [Durable Material]: Our sunroof switch button is made of high-quality ABS + PC materials with a painted surface treatment that makes it both long-lasting and wear-resistant.
  • [Simple Installation]: With no cutting or splicing required, our direct fit button cap easily replaces your old or broken sunroof window switch. Please check carefully whether this item is compatible with your car before purchasing.
  • [What You Get]: 1PCS Sunroof Window Switch Button

Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API


 

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