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March 19, 2021 NHTSA CAMPAIGN NUMBER: 21V196000
Glass Panel May Detach From Vehicle
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 21V196
Manufacturer Mercedes-Benz USA, LLC
Components VISIBILITY
Potential Number of Units Affected 1,909
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2007 C350, C230, C280, CLK350, E320CDI, E350 Wagon, E350, 2006 C55 AMG, CLK500, CLS500, CLS55 AMG, E500 Wagon, E500, E55 AMG, 2007 CLK550, CLS550, CLS63 AMG, E550, E63 AMG, and E63 Wagon AMG vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly causing the glass panel to detach from the vehicle.
Remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. Owner letters were mailed May 7, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall number 19V-918. MBUSA’s number for this recall is 2021040012.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Initial Notification Check Sliding Roof Bonding MY06-07 Various Models | DATE: March 26, 2021 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Campaign No. : | NHTSA ID | Campaign Desc. : | Sliding Roof Bonding | |
TBD | 21V196 | 21P2197368 | ||
This is to notify you of a new Recall Campaign regarding the bonding between the glass panel and the sliding roof frame in 1,909 Model Year (“MY”) 2006-2007 C-Class (203 platform), CLK-Class (209 platform), E-Class (211 platform) and CLS-Class (219 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on March 26, 2021. | ||||
Background | ||||
Issue | Mercedes-Benz![]() ![]() | |||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz![]() | |||
Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2006-2007 | |||
Vehicle Model | C-Class, CLK-Class, E-Class, CLS-Class | |||
Vehicle Populations | ||||
Total Recall Population | 1,909 | |||
Total Vehicles in Dealer Inventory | 0 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY06-07 C-Class, CLK-Class , E-Class, and CLSClass vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY06-07 C-Class, CLK-Class , E-Class, and CLS-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
Next Steps/Notes | ||||
Customer Notification Timeline | Customer letter will be mailed approximately one week after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Launch Notification Update Sliding Roof Bonding – Amendment March 2021 MY06-07 203, 209, 211, 219 (C-Class, CLK-Class, CLS-Class, E-Class) | Date: July 14, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
A Mercedes-Benz AG Company
Campaign No. : | NHTSA ID | Campaign Desc. : | Sliding Roof Bonding – Amendment March 2021 | |
2021040012 | 21V196 | 21P7891004 | ||
This is to notify you of a Recall Campaign launch regarding the bonding between the glass panel and the sliding roof frame in 1,909 Model Year (“MY”) 2006-2007 203, 209, 219, 211 (C-Class, CLK-Class, CLS-Class, E-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 30, 2021. Additional VINs will be flagged in VMI as “OPEN” on July 14, 2021. | ||||
Background | ||||
Issue | Mercedes-Benz![]() ![]() | |||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz![]() | |||
Parts | Parts are required for repair. The recall remedy is available and repairs can be performed as necessary. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2006-2007 | |||
Vehicle Model | C-Class, CLK-Class, CLS-Class, E-Class | |||
Vehicle Populations | ||||
Total Recall Population | 1,909 + 9,447 June Amendment | |||
Total Vehicles in Dealer Inventory | 0 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY06-07 C-Class, CLK-Class, CLS-Class, E-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY06-07 C-Class, CLK-Class, CLS-Class, E-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
Next Steps/Notes | ||||
Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available on May 7, 2021. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
A Mercedes-Benz AG Company
Campaign No. 2021040012, July 2021
TO: | ALL MERCEDES-BENZ![]() |
SUBJECT: | Models C-Class, CLK-Class, E-Class, and CLS-Class (203, 209, 211, and 219 platform) Model Years 2001-2011 Sliding Roof Bonding |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has determined that on certain Model Year (“MY”) 01-11 C-Class (203 platform), CLK-Class (209 platform), E-Class (211 platform) and CLS-Class (219 platform) vehicles, the bonding between the glass panel and the sliding roof frame might not meet specifications. In this case, the adhesion of the bonding could deteriorate gradually over time. If the bonding adhesion were to deteriorate, the durability requirements might not be met which could lead to a separation of the glass panel from the vehicle. A displaced panel could increase the risk of a potential crash or injury for other road users. An authorized Mercedes-Benz
dealer will check the glass panel bonding on the affected vehicles and replace the sliding roof, as necessary.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 11,356 vehicles are involved.
Order No. P-RC-2021040012
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Check/test procedure A
- Move sliding sunroof to tilt position and check production date (figure 1).
The production date must be on or after 12-12-2005 or on or before 07-15-2006.
Vehicles with a registration date that does not match with the production date of the sliding sunroof can also be affected.
If the production date is not at the shown location (figure 1), this vehicle is not affected.

Figure 1 (The production date in the sample picture is 06 year / 5 month / 15 day)(5-15-2006)
A. Production date between 12-12-2005 and 07-15-2006: Carry out check/test procedure B.
B. Production date not between 12-12-2005 and 07-15-2006: End measure.
C. No production date present at shown location (figure 1): End measure.
The findings from the check/test procedure must be recorded in writing in the workorder.
Check/test procedure B
A suitable lifting tool (engine crane) and Special Tools (W 000 588 01 99 00) is required for the check.
- Perform function test for sliding sunroof.
For this purpose, fully open and close sliding sunroof. The sliding sunroof must function correctly. This check serves as a comparison; it ensures that the customer cannot claim compensation for any preexisting noticeable problems (e.g. reversing, sluggishness, etc.) after the check performed with the cup suction tool. Point out to the customer that their sliding sunroof is not functioning correctly.
Any repairs to the sliding sunroof identified above, are the customers responsibility and are not covered by this campaign.
- Clean the sliding roof panel and cup suction tool.
The sliding sunroof must be closed.
Special caution must be exercised during the check. The cup suction tool may be used for this check.
- Position cup suction tool (figure 2) and pull as vertically as possible (tolerance of ±10 degrees) using lifting tool (hoist/crane).
The vehicle may need to be lifted to allow the hoist/crane clearance underneath. The vehicle may be lifted with a floor jack at the front jack points enough to allow for this clearance and stay within ±10 degrees.
Specified force 500 N/700N (figure 4). Please note that the scale is in N (newton) and should be measured in N. DO NOT attempt to convert to any other measurement. An incorrect conversion could result in an inaccurate test result and/or damage to the testing equipment and/or the vehicle. Any costs associated with an improper repair will be the responsibility of the repairing dealer.
Before the start of the measurement, the “(auto) hold function” of the hanging scale must be deactivated and the measurement scale is set to N (see operator’s manual). (See figure 3) for correct scale disply. No “hold function” may be activated so that the current pulling force is always displayed.
Position cup suction tool at 5 positions in the sequence 1, 2, 3, 4, 5: (Figure 4).
The specified force must be monitored during the first minute and adjusted if necessary (tolerance ±10 N) The specified force must not be exceeded. Pull as vertically as possible (tolerance ±10 degrees) at the specified force. There must not be a person inside the vehicle during the check, and the vehicle must not be touched if possible.
The holding time per position must be exactly 10 min.
Attention, danger: Wear safety glasses and stay clear of the area above the cup suction tool (head/face) during the check.

Figure 2

Figure 3 (Correct scale disply)

Figure 4 (test sequence 1, 2, 3, 4, 5 – arrow specifies front of vehicle)
The sliding roof panel is lifted out of the roof frame noticeably at the rear test positions 1 and 5 (figure5).
If the sliding roof panel detaches from the padding of the tilting/sliding roof frame at one of the test positions (see figure 6), the sliding roof panel must be replaced.

Figure5 & Figure 6 (NOT OK)
D. If the sliding roof panel detaches from the padding: Carry out work procedure.
E. If the sliding roof panel does not detach from the padding: End measure.
The findings from the check/test procedure must be recorded in writing on the workorder.
- Perform function test for sliding sunroof.
To do this, open and close the sliding sunroof (tilt and slide positions).
Work procedure
- Replace sliding sunroof.
The accordion boot need not be removed completely. It is sufficient to slide it back (figure 7).
It is not necessary to prepare the strip of cardboard.
The WIS documentation will be adapted.
Model 203: AR77.20-P-1000P
Model 209: AR77.20-P-1000Q
Model 211: AR77.20-P-1000T
Model 219: AR77.20-P-1000TX

Figure 7
Note:
- Use Xentry 03/20 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
- Connect XENTRY Diagnosis.
- Perform teach-in run for anti-pinch protection at sliding sunroof.
To do this, select menu item “Quick test view ⇒ Overhead control panel ⇒ Control unit adaptations ⇒ Tilting/sliding roof ⇒ Normalization of anti-pinch protection for tilting/sliding roof”.
Then follow the user guidance in XENTRY Diagnosis.
- Disconnect XENTRY Diagnosis.
Primary Parts Information
Qty. | Part Name | Part Number |
1 (As required) | Sliding roof panel (model 203, 211) | A 211 780 03 00 |
1 (As required) | Sliding roof panel (model 209) | A 209 780 02 00 |
1 (As required) | Sliding roof panel (model 219) | A 219 780 01 00 |
Please note that the estimated replacement rate is 20%. Parts should only be ordered in the event a replacement is required. Sunroofs will not be allocated to dealers and are non-returnable.
Warranty Information
With check date
Operation: Check manufacturing date of sliding sunroof (02-0997)
Damage Code | Operation Number | Labor Time (hrs.) |
78 910 04 8 | 02-0997 | 0.1 |
With check date and test sliding sunroof
Operation: Check manufacturing date of sliding sunroof (02-0997)
Check sliding sunroof (02-0998)
Damage Code | Operation Number | Labor Time (hrs.) |
78 910 04 8 | 02-0997 | 0.1 |
02-0998 (203) | 0.8 | |
02-0998 (209 211 219) | 0.7 |
With check date, test, and replace sliding sunroof
Operation: Check manufacturing date of sliding sunroof (02-0997)
Check sliding sunroof (02-0998)
Replace sliding sunroof (after check)(02-0999)
Damage Code | Operation Number | Labor Time (hrs.) |
78 910 04 7
| 02-0997 | 0.1 |
02-0998 (203) | 0.8 | |
02-0998 (209 211 219) | 0.7 | |
02-0999 (203) | 1.0 | |
02-0999 (209 211 219) | 0.8 |
*Includes: Perform teach-in run for anti-pinch protection at sliding sunroof (XENTRY connected)
Note
Operation Number labor times are subject to change.
Special Tools
Quantity | Designation | Part no. |
1 | Tool kit* | W 000 588 01 99 00 |
*Kit includes scale, suction cup, and strap
Mercedes-Benz Part 573 Submission
Original Submitted to Portal March 19, 2021
Chronology-Only section
Supplement to Original Submission
Chronology of Defect/Noncompliance Determination
In the beginning of December 2017, MBAG launched initial investigations based on isolated field reports from outside the US claiming that the sliding roof detached from the vehicle. No damage or injuries were reported as a result of these events. The sliding roofs of the affected vehicles were requested and returned by the individual markets.
The returned field parts were analyzed by the supplier as well as by an external laboratory. The analysis of the supplier and outside laboratory were inconclusive. Since these analyses did not indicate a potential root cause and this type of sliding roof was already out of production, MBAG began to look for vehicles from the global used car market to carry out further investigations. By November 2018, three sliding roofs were retrieved and analyzed. From these three sliding roofs, two did not indicate any issues. While one of the sliding roof panels exhibited indications of an impaired bonding, and the others did not, it was unclear why the bonding on this particular sliding roof was less strong than the other field samples.
MBAG, along with the supplier, also undertook a thorough review of the supplier’s production records to determine if there were any changes made during the course of production. That review concluded in May, 2019. MBAG found that the supplier had changed the process of the primer application several times over the course of the full production period, including having changed the drying time for the bonding agent.
MBAG then conducted testing featuring various test methods to determine whether reduction of drying time may have had an effect on bonding performance over time. MBAG additionally undertook to correlate the testing results, suggesting that there could be a diminution in bonding performance depending on the production period of sliding roofs.
In November 2019, MBAG determined that during a specific production period, in which the supplier reduced the drying time of the primer to two minutes from higher than 5 minutes, the adhesion of the glass panel bonding might not have met specifications.
It was then found that potentially affected parts from this production period were also supplied as spare parts. Since the document archival requirements of the workshop repair orders are limited to ten years, it was not possible to link the spare parts affected by this issue to customer vehicles. On December 13, 2019, MBAG decided out of an abundance of caution to conduct a safety recall for the complete production range of the potentially affected models identified in NHTSA 19V918.
In the course of 2020, additional examples of damaged parts that fell outside the original recall scope were returned from the field for examination. The supplier was asked to conduct further analyses of production processes for these parts. The investigation revealed that the supplier also did not utilize the proper bonding process for parts determined to be outside of the recall’s original scope. As a result, the production range originally indicated by the supplier was expanded. It was confirmed that affected parts only were only used in the production of vehicles identified in the recall extended population. No additional affected parts were delivered for use as replacement parts.
Further analysis have been done to identify potentially affected vehicles. On March 12, 2021, MBAG determined that a potential safety risk cannot be ruled out and extended the population for the existing safety recall (19V918).
Mercedes-Benz Part 573 Submission
Supplement Submitted to Portal March 19, 2021
Chronology-Only section
Supplement to Original Submission
Chronology of Defect/Noncompliance Determination
In the beginning of December 2017, MBAG launched initial investigations based on isolated field reports from outside the US claiming that the sliding roof detached from the vehicle. No damage or injuries were reported as a result of these events. The sliding roofs of the affected vehicles were requested and returned by the individual markets.
The returned field parts were analyzed by the supplier as well as by an external laboratory. The analysis of the supplier and outside laboratory were inconclusive. Since these analyses did not indicate a potential root cause and this type of sliding roof was already out of production, MBAG began to look for vehicles from the global used car market to carry out further investigations. By November 2018, three sliding roofs were retrieved and analyzed. From these three sliding roofs, two did not indicate any issues. While one of the sliding roof panels exhibited indications of an impaired bonding, and the others did not, it was unclear why the bonding on this particular sliding roof was less strong than the other field samples.
MBAG, along with the supplier, also undertook a thorough review of the supplier’s production records to determine if there were any changes made during the course of production. That review concluded in May, 2019. MBAG found that the supplier had changed the process of the primer application several times over the course of the full production period, including having changed the drying time for the bonding agent.
MBAG then conducted testing featuring various test methods to determine whether reduction of drying time may have had an effect on bonding performance over time. MBAG additionally undertook to correlate the testing results, suggesting that there could be a diminution in bonding performance depending on the production period of sliding roofs.
In November 2019, MBAG determined that during a specific production period, in which the supplier reduced the drying time of the primer to two minutes from higher than 5 minutes, the adhesion of the glass panel bonding might not have met specifications.
It was then found that potentially affected parts from this production period were also supplied as spare parts. Since the document archival requirements of the workshop repair orders are limited to ten years, it was not possible to link the spare parts affected by this issue to customer vehicles. On December 13, 2019, MBAG decided out of an abundance of caution to conduct a safety recall for the complete production range of the potentially affected models identified in NHTSA 19V918.
In the course of 2020, additional examples of damaged parts that fell outside the original recall scope were returned from the field for examination. The supplier was asked to conduct further analyses of production processes for these parts. The investigation revealed that the supplier also did not utilize the proper bonding process for parts determined to be outside of the recall’s original scope. As a result, the production range originally indicated by the supplier was expanded. It was confirmed that affected parts only were only used in the production of vehicles identified in the recall extended population. No additional affected parts were delivered for use as replacement parts.
Further analysis have been done to identify potentially affected vehicles. On March 12, 2021, MBAG determined that a potential safety risk cannot be ruled out and extended the population for the existing safety recall (19V918).
Further analysis have been done to identify potentially affected vehicles. In May 2021, the population of these potentially affected vehicles was identified and confirmed. On June 25, 2021, determined that a potential safety risk cannot be ruled out and extended the population for the existing safety recall (19V918).
SEOCONTENT-START
May, 2021
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has decided that a defect which relates to motor vehicle safety exists in
certain Model Year (“MY”) 2006-2007 vehicles, including C-Class, CLK-Class, E-Class, and CLS-Class. Our records indicate that your vehicle is
included in the affected population of vehicles.
What is the CONCERN? On certain MY 2006-2007 C-Class, CLK-Class, E-Class, and CLS-Class vehicles, the bonding between the glass
panel and the sunroof frame might deteriorate over time. If the bonding adhesion were to deteriorate, the durability
requirements might not be met, and could lead to a separation of the sunroof glass panel from the vehicle. A
detached sunroof glass panel could become a road hazard, increasing the risk of a crash or injury for other road
users.
What will your DEALER DO? An authorized Mercedes-Benz dealer will check the glass panel bonding on the affected vehicles and replace the
sunroof glass as necessary. This service will be provided free of charge. We are dedicated to always delivering the
best customer experience, and respect for your time is a top priority. While the minimum repair time can be less
than 2.5 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a
matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures
which might be applicable to your vehicle which may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please
mention you are scheduling an appointment to have the sunroof glass panel bonding checked under Recall
Campaign # 2021040012. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for
your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining
open for recall repairs and service are closely following the guidelines set forth by the CDC. Free vehicle pick-up
and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the
amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. Please see the following
page for more information.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
IMPORTANT SAFETY RECALL 2021040012
This notice applies to your vehicle, VIN:
Check Sunroof Glass Bonding
NHTSA Recall #21V196
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in
the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may
contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement
may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an
authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
• Reimbursement will be made by check from your dealer. If your claim is denied you will receive a letter from MBUSA within 60
days of receipt with the reason(s) for the denial.
Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.
VIN:
*************************************************************************************************************************
July, 2021
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has decided that a defect which relates to motor vehicle safety exists in
certain Model Year (“MY”) 2006-2007 vehicles, including C-Class, CLK-Class, E-Class, and CLS-Class. Our records indicate that your vehicle is
included in the affected population of vehicles.
What is the CONCERN? On certain MY 2006-2007 C-Class, CLK-Class, E-Class, and CLS-Class vehicles, the bonding between the glass
panel and the sunroof frame might deteriorate over time. If the bonding adhesion were to deteriorate, the durability
requirements might not be met, and could lead to a separation of the sunroof glass panel from the vehicle. A
detached sunroof glass panel could become a road hazard, increasing the risk of a crash or injury for other road
users.
What will your DEALER DO? An authorized Mercedes-Benz dealer will check the glass panel bonding on the affected vehicles and replace the
sunroof glass as necessary. This service will be provided free of charge. We are dedicated to always delivering the
best customer experience, and respect for your time is a top priority. While the minimum repair time can be less
than 2.5 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a
matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures
which might be applicable to your vehicle which may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please
mention you are scheduling an appointment to have the sunroof glass panel bonding checked under Recall
Campaign # 2021040012. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for
your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining
open for recall repairs and service are closely following the guidelines set forth by the CDC. Free vehicle pick-up
and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the
amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. Please see the following
page for more information.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
IMPORTANT SAFETY RECALL 2021040012
This notice applies to your vehicle, VIN:
Check Sunroof Glass Bonding
NHTSA Recall #21V196
2021040012
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in
the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may
contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement
may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an
authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
• Reimbursement will be made by check from your dealer. If your claim is denied you will receive a letter from MBUSA within 60
days of receipt with the reason(s) for the denial.
Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.
VIN:
SEOCONTENT-END
23 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES BENZ![]() | C230 | 2006-2007 |
MERCEDES BENZ![]() | C280 | 2006-2007 |
MERCEDES BENZ![]() | C350 | 2006-2007 |
MERCEDES BENZ![]() | C55 | 2006 |
MERCEDES BENZ![]() | CLK350 | 2006-2007 |
MERCEDES BENZ![]() | CLK500 | 2006 |
MERCEDES BENZ![]() | CLK550 | 2007 |
MERCEDES BENZ![]() | CLS500 | 2006 |
MERCEDES BENZ![]() | CLS55 | 2006 |
MERCEDES BENZ![]() | CLS550 | 2007 |
MERCEDES BENZ![]() | CLS63 | 2007 |
MERCEDES BENZ![]() | E320 | 2006-2007 |
MERCEDES BENZ![]() | E500 | 2006 |
MERCEDES BENZ![]() | E55 | 2006 |
MERCEDES BENZ![]() | E550 | 2007 |
MERCEDES BENZ![]() | E63 | 2007 |
MERCEDES-BENZ![]() | E350 | 2006-2007 |
17 Associated Documents
Recall 573 Report – Amendment 3
RCLRPT-21V196-7308.PDF 224.163KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V196-1716.PDF 211.141KB
Chronology- Supplement to Original Submission
RMISC-21V196-5021.pdf 219.411KB
Remedy Instructions and TSB
RCRIT-21V196-4613.pdf 573.398KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Sliding Roof Bonding – Amendment March 2021
RCMN-21V196-7303.pdf 673.951KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Check Sliding Roof Bonding
RCMN-21V196-6522.pdf 111.834KB
Recall 573 Report – Amendment 1
RCLRPT-21V196-1338.PDF 224.129KB
Remedy Instructions and TSB
RCRIT-21V196-5062.pdf 573.32KB
Recall 573 Report – Amendment 2
RCLRPT-21V196-5397.PDF 224.114KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V196-9844.pdf 200.069KB
Defect Notice 573 Report
RCLRPT-21V196-6194.PDF 224.124KB
Recall Acknowledgement
RCAK-21V196-4629.pdf 645.997KB
Chronology
RMISC-21V196-5392.pdf 70.599KB
Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Launch Notification Update, Sliding Roof Bonding
RCMN-21V196-1122.pdf 794.519KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V196-8187.PDF 211.344KB
Recall 573 Report – AMENDMENT 4
RCLRPT-21V196-9739.PDF 224.164KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V196-1807.pdf 216.748KB
Latest Recalls Documents
- [Vehicle Fitment]: Compatible with Mercedes-Benz E320 2003-2009, E350 2006-2009, E500/E55 AMG 2003-2006, E63 AMG 2007-2009, S350/S550 2012-2013, S400 2010-2013, S600 2010-2013, S63 AMG 2010-2013, S65 AMG 2010-2013, S600 2007-2008/S600 2008-2009/S65 AMG 2007-2008/S63 AMG 2008 (Thru chassis # A 253584, thru 06/26/08), S65 AMG/S63 AMG 2008-2009(From chassis # A 161249, from 08/31/07)---Sedan 4-Door, Rear Roller Blind Motor; It comes with the 6+2 Pin Plug, not the 10+2 Pin Plug
- [Specifications]: ① Position: Rear; ② Connector: 6+2 Pin Plug (6 Wires); ③ Attachment Type: Bolt-on; ④ Electric/Manual: Electric; ⑤ Material: Metal and Plastic; ⑥ Fitment: Direct Replacement
- [Reference Number]: 2118202742, A2118202742
- [Features]: A-Premium Sunroof Motor is engineered to provide OE fit, form, and function. Being durable and wear-resistant, it ensures strong reliability, coupled with high technology to improve operating efficiency and response speed, and make the air fresh in the car.
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted sunroof motors. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- Sunroof Window Switch Button for Mercedes-Benz W204 C-CLASS, W212/A207/C207 E-CLASS,W218 CLS-CLASS.
- Excellent Replacement:Molding is designed by original data,retaining original car groove. Exchange the broken buttons without additional work,no need to replace the entire sunroof window switch panel.
- Advanced Material:ABS material and painted surface treatment makes wearable and durable.
- Easily to install:Direct Fit,No cutting or splicing.
- Package Includes: 1xSunroof Window Switch Button
- [OE Part Number]: A1767800075, A1767800175, A1767801700, A1767801800, 1767800075, 1767800175, 1767801700, 1767801800, 1177801300, 1177801400.
- [Compatible Models]: Fits for the following Mercedes-Benz models: 2014-2016 A180 Base Hatchback 1.6L; 2014-2017 A200 Base Hatchback 1.6L, 2016-2018 A200 Urban Hatchback 1.6L, 2016-2019 A200 Sport/Style Hatchback 1.6L, 2019 A200 Progressive Hatchback 1.3L; 2014-2019 CLA200 Base Sedan 1.6L, 2015-2019 CLA200 Sport Sedan 1.6L; 2014-2019 CLA250 4Matic/Base Sedan 2.0L; 2015-2019 CLA250 Sport Sedan 2.0L; 2014-2019 CLA45 AMG 4Matic Sedan 2.0L.
- [High Quality]: The A1767800075+A1767800175 panoramic sunroof tracks are made of high-quality materials, which are strong and durable, not easy to damage, have stable performance and long service life, bringing you a good use experience.
- [Easy to Install]: The A1767800075+A1767800175 panoramic sunroof sliding tracks are easy to install, no need for complicated tools, easy to use, direct replacement for your old or broken one.
- [After-Sales Service]: We will provide long-term after-sales services for our products. Welcome your mail, we will give a solution within 24 hours, please rest assured to buy.
- Sunroof Repair Parts Left and Right for Mercedes-Benz W205 CLA A E Class 10 Pieces
- COMPATIBILITY: Mercedes-Benz A-Class W177 2018-2019 / Mercedes-Benz E-Class C207 2009-2019 Coupe
- Mercedes-Benz W205 C-Class 2014-On / Mercedes-Benz CLA Class 2013-Onwards
- Package Included: Sunroof repair kit set (1 set - 10-pieces)
- Note: Please compare your parts with the pictures before purchasing an item.
- Sunroof Repair Parts Left and Right for Mercedes-Benz W205 CLA A E Class 10 Pieces
- COMPATIBILITY: Mercedes-Benz A-Class W177 2018-2019 / Mercedes-Benz E-Class C207 2009-2019 Coupe
- Mercedes-Benz W205 C-Class 2014-On / Mercedes-Benz CLA Class 2013-Onwards
- Package Included: Sunroof repair kit set (1 set - 10-pieces)
- Note: Please compare your parts with the pictures before purchasing an item.
- 【Custom Design, Perfect Fit】The roof sunshade perfectly fits for GLE 2024-2015. Precise edge-cut design does not hinder original functionality and fits the original car roof 1:1. Even on long drives, you'll hardly notice it's there. Incredible Custom Designed Products!
- 【Sun Protection, Stay Cool】Still troubled with the glass roof comes with direct sunlight and stuffy heat? It's over! The GLE sunshade roof is made of multi-layer-in-one integrated structure and effective sun-blocking materials that reached UPF50 level, avoids direct sunlight on the car interior and keeps out up to 90% of the heat, turning your car into a haven of coolness. Bring your families with more comfortable driving experience during the journey.
- 【60s Install and Storage】With our illustrated instructions, you can install this sunroof roof in as little as a minute. The sturdy memory metal frame makes folding or unfolding take only 1 second. Easy to Install and hard to droop, makes your user experience as easy as putting on clothes. Fold and store in the bag when not in use.
- 【Upgraded Material】The GLE top sunshade features durable foldable memory metal frame(3000+ windings without deformation), silver dot reflective layer and multi-layer-in-one heat insulation functional layer—engineered to block 90%+ UV rays and heat in summer (From direct sunlight). Protects against harmful UV rays and overheating to ensure a comfortable driving experience. Provide the ultimate protection for your skin and car interior!
- 【Ideal Car Accessories】Customized GLE car accessories, strong thermal insulation effect, over 90% UV protection, simple and fast installation, memory metal frame that can be folded for storage—This is what we have for you that’s compatible with Mercedes Benz GLE Sunshade Roof. Package includes 1pc front sunroof sunshade, 1pc rear sunroof sunshade, enough clips(To secure without sagging) and 1 zipper storage bag. BTW, this sunshade is ONLY compatible with Mercedes Benz GLE.
- [OE Part Number]: 2537803900, 2057800900, 2537800400, 2537803900/0400, 2057800900/01000.
- [Compatible Models]: Fits for the following Mercedes-Benz Models: 2016-2020 GLC300 Sport/Base/4Matic 2.0L, 2017-2020 GLC300 Off-Road 2.0L, 2018/2020 GLC300 Avantgarde 2.0L, 2019-2020 GLC300 4Matic 2.0L; 2018-2020 GLC350e 4Matic 2.0L, 2019 GLC350e Hybrid
2.0L; 2017-2020 GLC43 AMG 4Matic 3.0L V6, 2018-2020 GLC43 AMG 4Matic (Coupe 4-Door) 3.0L V6, 2020 GLC43 AMG Coupe 3.0L V6; 2018-2020 GLC63 AMG 4Matic 4.0L V8, 2020 GLC63 AMG 4Matic (Coupe 4-Door) 4.0L V8; 2018-2020 GLC63 AMG S 4Matic (Coupe 4-Door) 4.0L V8.
- [High Quality]: The 2537803900 + 2057800900 panoramic sunroof tracks are made of high-quality materials, which are strong and durable, not easy to damage, have stable performance and long service life, bringing you a good use experience.
- [Easy to Install]: The 2537803900/0400 + 2057800900/01000 panoramic sunroof sliding tracks are easy to install, no need for complicated tools, easy to use, direct replacement for your old or broken one.
- [After-Sales Service]: We will provide long-term after-sales services for our products. Welcome your mail, we will give a solution within 24 hours, please rest assured to buy.
- Compatibility: Fits Mercedes-Benz CLA C117 (2013-2022), GLA W156 (2011-2020), A-Class W169 (2004-2012), A-Class W176 (2013-2018), S-Class W222, S Coupe Cabrio (2013-2020), and C-Class W205/S205/C205 (2014-2020).
- Replacement Part Numbers: Replaces parts #604836865 and #604836866, ensuring a precise fit and function for your vehicle's panoramic sunroof repair needs.
- Durability & Quality: Made from premium materials and rigorously tested to meet strict quality standards, offering a perfect fit and long-lasting reliability.
- Warranty & Support: Comes with a 12-month hassle-free return policy and dedicated customer service to assist you with any questions or concerns during purchase and use.
- Package Contents: Includes 2x Panoramic Sunroof Front Repair Kits, 2x Rear Repair Kits, and 4x plastic nuts (as shown in pictures), providing everything needed for a comprehensive repair.
- [[brand: mercedes-benz]] [[genuine oem: yes]] [[warranty: 1 year]] [[fitment type: direct replacement]] [[model: c250 c300 c350 c63 amg e350 e550 e63 amg]] [[year: 2008 2009 2010 2011 2012 2013 2014]]
- [Fitment]:For Mercedes-Benz W204 C-CLASS, For Mercedes-Benz W212/A207/C207 E-CLASS, For Mercedes-Benz W218 CLS-CLASS. Reference OE/OEM Number:20482013239051,20482081019051, 21290646019051.
- [Perfect Replacement]: Made using authentic car data, our molding retains the original groove for a perfect fit. Replace broken buttons easily without replacing the entire sunroof window panel.
- [Durable Material]: Our sunroof switch button is made of high-quality ABS + PC materials with a painted surface treatment that makes it both long-lasting and wear-resistant.
- [Simple Installation]: With no cutting or splicing required, our direct fit button cap easily replaces your old or broken sunroof window switch. Please check carefully whether this item is compatible with your car before purchasing.
- [What You Get]: 1PCS Sunroof Window Switch Button
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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