February 23, 2021 NHTSA CAMPAIGN NUMBER: 21V106000
Front Passenger Seat Frame Not Welded Properly
An improperly welded seat frame base may have reduced stability, which can increase the risk of injury to the occupant in a crash.
NHTSA Campaign Number: 21V106
Manufacturer Daimler Vans USA, LLC
Components SEATS
Potential Number of Units Affected 3
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz
Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly.
Remedy
DVUSA will notify owners, and dealers will replace the seat frame base, free of charge. DVUSA issued owners an interim notification on May 6, 2021. The recall began May 13, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS2SITZNAT.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| Re: Initial Recall Campaign Notification Models 447(Metris) Model Years 2021 Replace Seat Frame Base | DATE: March, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
| Campaign No. : | Campaign Desc. : | Replace Seat Frame Base | |
| 2021020033 | PDGSITZNAT | ||
| This is to notify you of a new Recall Campaign concerning the seat frame weld on approximately 3 MY21 Mercedes-Benz Metris vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged “PENDING” in VMI and cannot be sold. | |||
|
Background | |||
| Issue | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Mercedes-Benz Metris vans (platform 447/VS20) equipped with an adjustable front passenger seat, certain weld seams on the front passenger seat frame base may not have been manufactured according to specification. If the weld seams on the seat frame base were manufactured outside of specification, the stability of the passenger seat could be impaired which could increase the risk of injury for occupants in the event of a crash. | ||
| What We’re Doing | An authorized Mercedes-Benz Metris dealer will replace the seat frame base. | ||
| Parts | Parts are still being verified.
An additional notification will be sent when parts are available for repair. | ||
|
Vehicles Affected | |||
| Vehicle Model Year(s) | 2021 | ||
| Vehicle Model (s) | Metris (447) | ||
| Vehicle Populations | |||
| Total Recall | 3 | ||
| Dealer Inventory | 3 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Metris vehicles covered by this notification until the vehicle has been repaired.
| |||
| Next Steps/Notes | |||
| Customer Notification Timeline | No Customer Notification is needed as all vehicles are in dealer inventory | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. | |||
National Highway Traffic Safety Administration
1200 New Jersey Avenue SE.
Washington, DC 20590
Re: NHTSA 21V106-Replace Seat Frame Base
This letter hereby affirms that all three affected vehicles under recall campaign 21V106Replace Seat Frame Base are being held in dealer inventory until the recall is launched and the remedy is completed.
Therefore, no customer notifications will be mailed. Once all units have been repaired, another statement will be uploaded to the portal with the dates when the units were remedied, as requested by NHTSA on May 6, 2021.
Thank You
Sincerely,
Daimler Vans USA, LLC
SEOCONTENT-START
IMPORTANT SAFETY RECALL INTERIM NOTICE
This notice applies to your vehicle
VIN: Insert VIN here
Replace Seat Frame Base
NHTSA Recall #21V106
April, 2021
Dear Valued Mercedes-Benz Metris Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Metris vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2021 Mercedes-Benz Metris vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
MBAG has determined that on certain Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat, certain weld seams on the front passenger seat frame base may not have been welded according to specification. This could impair the stability of the passenger seat and increase the risk of injury for occupants in the event of a crash.
MBAG is currently working on developing a final technical remedy. For this purpose, various development and production optimization measures are currently being implemented with the supplier.
Unfortunately, the parts to remedy this issue are currently not yet available.
We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are
available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we
are always happy to hear from you. Please contact us at 1-800-367-6372. A new vehicle identification number (VIN)-based recall
lookup tool on our MBUSA.com website, offers a search function that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed.
Please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool.
We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
We apologize for any inconvenience this situation may cause you.
Sincerely,
A safety defect exists in your vehicle.
Remedy parts are not yet available for your
vehicle.
We will contact you again once parts are
available.
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN: Insert VIN here
******************************************************************************************************
Daimler Vans USA LLC
A Daimler AG Company
Daimler Vans USA LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
National Highway Traffic Safety Administration
1200 New Jersey Avenue SE.
Washington, DC 20590
Attention: Michelle Rice
June 2, 2021
Re: NHTSA 21V106-Replace Seat Frame Base
This letter follows up on our previous correspondence dated May 7, 2021
regarding the subject matter. As requested by Michelle Rice on May 6, 2021, this letter
hereby affirms that the Sprinter van (VIN W1WV0 ), under NHTSA recall
campaign 21V106-Replace Seat Frame Base, had the recall repair completed on May
13th, 2021.
Please contact Anthony Washington at [email protected]
should you have any questions or require additional information.
Thank You
Sincerely,
Daimler Vans USA, LLC
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | METRIS | 2021 |
9 Associated Documents
Recall 573 Report- Amendment 4
RCLRPT-21V106-9608.PDF 214.349KB
Recall 573 Report- Amendment 2
RCLRPT-21V106-3238.PDF 214.31KB
Owner Notification Letter(Part 577)
RCONL-21V106-1591.pdf 21.837KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V106-9323.pdf 622.687KB
Recall Acknowledgement
RCAK-21V106-9325.pdf 645.749KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V106-0867.pdf 96.946KB
Recall 573 Report- Amendment 3
RCLRPT-21V106-1656.PDF 214.349KB
Miscellaneous Document
RMISC-21V106-2656.pdf 17.592KB
Recall 573 Report- Amendment 1
RCLRPT-21V106-5956.PDF 214.31KB
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