February 17, 2021 NHTSA CAMPAIGN NUMBER: 21V077000
Rearview Camera Obscured or Delayed/FMVSS 111
A delayed or obstructed rearview camera display can reduce the driver’s view of what is behind the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 21V077
Manufacturer Daimler Vans USA, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 198
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system “Connect 5” and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rear Visibility.”
Remedy
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3RUECON.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz Principals, Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| Re: Launch Recall Campaign Notification 907 (Sprinter) Model Years 2019-2020 Rear View Camera Software Update | DATE: March, 2021 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
| Campaign No. : | Campaign Desc. : | Rear View Camera Software Update | |
| 2021020039 | VS3RUECON | ||
| This is to notify you of an upcoming Recall Campaign to update the rear view camera software on approximately 198 MY19-20 Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged “OPEN” in VMI and cannot be sold. | |||
|
Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30) equipped with the multimedia system “Connect 5” and a rear view camera, the rear view image may not display within 2 seconds from the start of a backing event and/or the rear view image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window, if the eCall system is activated while the reverse gear is engaged. Affected vehicles that do not meet the activation time or field of view requirements do not comply with FMVSS 111 and could increase the risk of a crash. | ||
| What We’re Doing | DVUSA will conduct a voluntary recall campaign. An authorized Mercedes-Benz or Freightliner Sprinter dealer will conduct a software update on the affected vehicles. | ||
| Parts | Software is available | ||
|
Vehicles Affected | |||
| Vehicle Model Year(s) | 2019-2020 | ||
| Vehicle Model (s) | Sprinter(907) | ||
|
Vehicle Populations | |||
| Total Recall | 198 | ||
| Dealer Inventory | 5 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in March 2021. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
|
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please
contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2021020039, March, 2021
| TO: | ALL MERCEDES-BENZ & FREIGHTLINER CENTERS |
| SUBJECT: | Model 907 Sprinter, Model Year 2019-2020 Rear View Camera Software Update |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30) equipped with the multimedia system “Connect 5” and a rear view camera, the rear view image may not display within 2 seconds from the start of a backing event and/or the rear view image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window, if the eCall system is activated while the reverse gear is engaged. Affected vehicles that do not meet the activation time or field of view requirements do not comply with FMVSS 111 and could increase the risk of a crash. An authorized Mercedes-Benz or Freightliner Sprinter dealer will conduct a software update on the affected vehicles.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 198 vehicles are involved.
V-RC-2019050017
Order No. V-RC-2021020039This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
| SM82.85-D-0064SG | Update software for head unit and reversing camera (code: VS3RUECON, acc. no.: 54 903 73) | 16.02.2021 |
Model 907
with code E3M (MBUX multimedia system with 7-inch touch screen)
with code FR8 (Rear view camera)
with code ZU7 (National version for Canada)
except code E1E (Navigation)
except code E1S (Satellite radio)
Model 907
with code E3M (MBUX multimedia system with 7-inch touch screen)
with code FR8 (Rear view camera) with code ZU8 (National version for USA)
except code E1E (Navigation)
except code E1S (Satellite radio)
Operation no. of the operation texts or standard texts and flat rates
| Category | Op. no. | Operation text | Time | Acc. no. | Code |
| L | 02 2443 | Operations: Connect/disconnect vehicle diagnosis system | 0.1 hr | 54 903 73 | VS3RUECO N |
| L | 02 2445 | Operations: Connect/disconnect charger (vehicle diagnosis system connected) | 0.1 hr | 54 903 73 | VS3RUECO N |
| L | 02 2442 | Operations: Update……………… control unit software (vehicle diagnosis system connected) | 0.1 hr | 54 903 73 | VS3RUECO N |
| L | 02 2442 | Operations: Update……………… control unit software (vehicle diagnosis system connected) | 0.1 hr | 54 903 73 | VS3RUECO N |
| Topical note | Notes on carrying out repair work in the vehicle interior | AH68.00-N-0001-01S | |
| Notes on programming control units | AH54.21-P-0001-03Z | ||
| Check | |||
| 1 | Check whether vehicle is affected by measure. | For authorized Mercedes‑Benz service partners, only the entry in the Extended VEGA Application (EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. | |
| Update software | |||
| 2 | Connect diagnostic system. | ||
| It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. | AD00.00-D-2000-06TS | ||
| 3 | Connect charging equipment. | ||
| Maintaining on-board electrical system voltage when performing test and diagnosis work on vehicle | During the entire work procedure a sufficiently large voltage supply must be provided for the vehicle’s on-board electrical system.
Otherwise any undervoltage that occurs may damage the control units. Follow the operating instructions for the charger. Use the charger to ensure that an adequate power supply (min. 12.5 V) is provided for the onboard electrical system battery. | AR54.10-D-1127TS | |
| 4 | Update head unit control unit software. | It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system.
Do not yet remove vehicle diagnosis system. | |
| 5 | Update software for reversing camera (RFK) control unit. | It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. | |
| 6 | Disconnect diagnostic system. | AD00.00-D-2000-06TS | |
| 7 | Remove charger from vehicle. | AR54.10-D-1127TS |
V-RC 2021020039
MBAG initiated production of its new Sprinter platform in the second half of 2018. In August 2018, based on internal checks, MBAG became aware of a potential issue concerning the rear camera activation time. MBAG found evidence that the issue may only occur on vehicles with the multimedia system “Connect 5” and upon identification MBAG blocked this option code in sales and production. Vehicles, which were still to be built were re-configured to be assembled with a different version of the multimedia system that appeared to be not affected.
At the same time in 2018, a plant action was issued that applied to early production vehicles with the “Connect 5” multimedia system, advising the vehicles should be held at the plant or Vehicle Processing Center (VPC) until revision of the software used for the rear camera and multimedia system. MBAG initiated the necessary actions to improve the software and the software upgrade on the vehicles held at plant or VPC was scheduled to take place until early 2019.
Moreover, in late 2018, MBAG became aware of a separate effect on the “Connect 5” multimedia system potentially resulting from the affected software. That issue concerned the display of the rearview image and MBAG found that when the eCall system was activated either automatically (in the event of a crash) or manually when the vehicle was in Reverse position, the eCall display could cover the rearview image. The affected vehicles were already subject to the plant action and held at the VPC.
After some delay in the development process, the upgraded software that would address both issues was introduced into series production in September 2019, together with the release of the sales and production hold for vehicles ordered with multimedia system “Connect 5”.Furthermore, it was scheduled that vehicles that had already been held at the plant or VPC would receive this final upgrade in late 2019 and into 2020.
In September 2020, during a review of plant actions, MBAG found that certain vehicles did not have documentation to confirm that the software updates for the rear camera system and multimedia system had been performed prior to being released into the field. MBAG initiated an investigation and in early 2021 found that the vehicles had been released without the necessary upgrades. Upon further review of the FMVSS 111 requirements, on February 10, 2021, MBAG determined a noncompliance existed in the vehicles.
SEOCONTENT-START
IMPORTANT SAFETY RECALL #2021020039
This notice applies to your vehicle, VIN: 123456
Rear View Camera Software Update
NHTSA Recall #21V077
March, 2021
21V077
123456
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that some of the Sprinter vans fail to conform to Federal Motor Vehicle Safety Standard No. 111 (Rear Visibility). Our records indicate that your vehicle is included in the affected population of vehicles.
Certain Mercedes-Benz Sprinter vehicles equipped with the multimedia system “Connect 5” and a rear view camera may not comply with Federal Motor Vehicle Safety Standard 111 (Rear Visibility). The rear view image may not display within two seconds from the start of a backing event and/or the rear view image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window, if the eCall system is activated while the reverse gear is engaged. Affected vehicles that do not meet the activation time or field of view requirements might impede the driver’s ability to identify objects behind the vehicle while in reverse gear which could increase the risk of a crash.
An authorized Mercedes-Benz Sprinter dealer will conduct a software update on the affected vehicles.
This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately
30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit.
As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to update rear view camera software under Recall Campaign # 2021020039.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBVans.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
•A remedy is available for your vehicle.
•Schedule an appointment with your authorizedMercedes-Benz dealer as soon as possible.
•This repair will be provided free of charge.
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
What is the CONCERN?
What will your DEALER DO? Mercedes-Benz USA, LLC
Robert Veit
Managing Director
Vans USA
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN: 123456
SEOCONTENT-END
16 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FREIGHTLINER | SPRINTER 1500 | 2019-2020 |
| FREIGHTLINER | SPRINTER 2500 | 2019-2020 |
| FREIGHTLINER | SPRINTER 3500 | 2019-2020 |
| FREIGHTLINER | SPRINTER 4500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER 1500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER 2500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER 3500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER 4500 | 2019-2020 |
10 Associated Documents
Recall Quarterly Report #2, 2021-2
RCLQRT-21V077-1635.PDF 211.242KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V077-8617.PDF 211.147KB
Noncompliance Notice 573 Report
RCLRPT-21V077-8553.PDF 213.803KB
Recall Acknowledgement
RCAK-21V077-9613.pdf 646.044KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V077-9884.pdf 1200.083KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V077-0955.pdf 157.478KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V077-9273.pdf 100.351KB
Chronology
RMISC-21V077-7696.pdf 48.109KB
Recall Quarterly Report #3, 2021-3
RCLQRT-21V077-2290.PDF 211.326KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V077-7705.PDF 211.438KB
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