Replace Lighting Control Unit – 2020 Mercedes-Benz GLE-Class

SEOCONTENT-START

IMPORTANT SAFETY RECALL This INTERIM notice applies to your vehicle, Replace Lighting Control Unit NHTSA Recall #21V056 March, 2021 Dear Mercedes-Benz Owner, This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2020 GLEClass vehicles fail to conform to Federal Motor Vehicle Safety Standard (“FMVSS”) 108 (lamps, reflective devices, and associated equipment). Our records indicate that your vehicle is included in the affected population of vehicles. What is the Concern? On certain MY 2020 GLE-Class vehicles, the left exterior backup lamp may remain illuminated even though the reverse gear of the vehicle’s transmission is no longer selected. Such a condition would fail to conform to the requirements of FMVSS 108. Moreover, this condition might confuse other motorists or reduce the ability to warn other motorists of the driver’s intention, which could increase the risk of a crash. Please note that should this condition occur, all the vehicle’s other external lamps would continue to operate properly. To remedy this issue, an authorized Mercedes-Benz dealer will replace the lighting control unit on the affected vehicles. Unfortunately, the parts to remedy this condition are currently not yet available. We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website, offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall. If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations. If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. We regret any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA, LLC Christian Treiber Vice President Customer Services Mercedes-Benz USA, LLC A Mercedes-Benz AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone (770) 705-0600 IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. ! EXPORTED ! LEASE, VEHICLE RETURNED ! SCRAPPED ! SOLD ! STOLEN ! OTHER ! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————————– ———————————————————————————- Date Signature THANK YOU FOR YOUR COOPERATION VIN:
**************************************************************************************************************
l his notice applies to your vehicle, VIN: Check and Replace Lighting Control IUnit NIH’ii’SA Recall m: 2 W056 June, 2022 2022050004 • Remedy parts are now available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealership as soon as possible. • This repair will be provided FREE of charge. 111 I 11P .. 111111111 II 111111111 ii ii Dear Mercedes-Benz Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certa in Model Year (“MY”) 2020 GLE-Class vehicles fail to conform to Federal Motor Vehicle Safety Standard (“FMVSS”) No. 108, “lamps, reflective devices, and associated equipment.” Our records indicate that your veh icle is included in the affected population of vehicles. What isthe issue7 On certain MY 2020 GLE-Class vehicles, the left exterior backup light may remain illuminated even though the reverse gear of the vehicle’s transmission is no longer selected. This condit ion might confuse other motorists or reduce the ability to warn other motorists of the driver’s intention, which could increase the risk of a crash. Please note that should this condit ion occur, all of the vehicle’s other external lights would continue to operate properly What will your Mercede•Benz Dealership do? An authorized Mercedes-Benz dealer will inspect the lighting control unit and replace it, if necessary. l his service wm be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your t ime is a top priority. While the minimum repair t ime can be less than 1.5 hours, your dealer can provide you with a better estimate of the overall t ime for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your veh icle and this may increase the required working t ime. Steps to take. • Find your nearest authorized Mercedes-Benz dealersh ip at mbusa.com/ recall to schedule your reca ll repa ir. • Please mention you are scheduling an appointment for Mercedes-Benz Recall Campaign 2022050004 • You may be asked for your VIN, which for your convenience is located at the top of this letter. • Impacts from COVID-1 9: Your health and safety rema in our top priority. The Mercedes-Benz dealerships remaining open for recall repa irs and service are closely following the guidelines set forth by the CDC. Vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability We apologize for any inconvenience th is may have caused and look forward to taking care of this important safety reca ll immediately. Sincerely, Mercedes-Benz USA What if I no longer own or drive the vehicle or would like to update my contact information? In the event you need to update your contact information or have updates concerning the vehicle, please visit mbusa.com/recalls (or scan the QR Code to the left) and submit your VIN using our VIN recall lookup tool and filling out the “Recall Contact Information” section on the website. If possible, please provide any contact information of the current owner/driver so we can contact them. Additional Information for Owners: A VIN-based recall lookup tool is available at mbusa.com/recalls, which can be used to check whether a vehicle has been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealership. Should an authorized Mercedes-Benz dealership be unable to address your concerns please contact us at 1-(800) FORMERCEDES (1-800-367-6372). We are always happy to hear from you. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the tollfree Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. Whai11: 11 I 1uJ1 lomgrer IDJW!rl 1DJr dlr1vre 11:hre vreh1clre 1DJr W1DJ1Jldl l1ocre 11:IDJ 1J[illdiia11l:re my c1DJ1r11l:aic1l: 11r1formai1l:11DJ1r1? Adld11iforna1I l1r1formai~11DJ1r1 for Ownlf!rn:
**************************************************************************************************************
DATE: 6/24/2022

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG C ompany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Classified as MB Public IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Check and Replace Lighting Control Unit MY20 GLE-Class (167 platform) DATE: 6/24/2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG C ompany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Classified as MB Public Recall Campaign Launch Notification June 24, 2022 Campaign No. : NHTSA ID Campaign Desc. : Check and Replace Lighting Control Unit 2022050004 21V056 21P5495204 This is to notify you of the Recall Campaign Launch to check and replace the lighting Control Unit on 8,199 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on June 24, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the lighting control unit may not meet current production specifications. In this case, the left exterior backup lamp may remain illuminated even though the reverse gear of the vehicle’s transmission is no longer selected, a condition which may fail to conform to the requirements of Federal Motor Vehicle Safety Standard (“FMVSS”) No. 108 S7.6.5. Further, this condition may confuse or reduce the ability to warn other motorists of the driver’s intention to operate the vehicle in reverse, increasing the risk of a crash. All other exterior lamps including the right backup lamp continue to operate as intended. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check and replace the respective control unit on the affected vehicles as necessary. Parts The remedy is available and can be performed. Please note that the estimated replacement rate is less than 1%. Parts should only be ordered in the event a replacement is required. Vehicles Affected Vehicle Model Year(s) 2020 Vehicle Model GLE-Class Vehicle Populations Total Recall Population 8,199 (8,186 +13 additional vehicles) Total Vehicles in Dealer Inventory 1 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on 6/10/2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Classified as MB Internal Campaign No. 2022050004, June 2022 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model GLE-Class (167 platform) Model Year 2020 Check and Replace Lighting Control Unit Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the lighting control unit may not meet current production specifications. In this case, the left exterior backup lamp may remain illuminated even though the reverse gear of the vehicle’s transmission is no longer selected, a condition which may fail to conform to the requirements of Federal Motor Vehicle Safety Standard (“FMVSS”) No. 108 S7.6.5. Further, this condition may confuse or reduce the ability to warn other motorists of the driver’s intention to operate the vehicle in reverse, increasing the risk of a crash. All other exterior lamps including the right backup lamp continue to operate as intended. An authorized Mercedes-Benz dealer will check and replace the respective control unit on the affected vehicles as necessary. Prior to performing this Campaign: • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. • Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 8,199 vehicles are affected. Order No. P-RC-2022050004 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-RC-2022050004 Classified as MB Internal Update software of signal acquisition and actuation module and check • Ensure use of XENTRY Diagnosis version 12/2021 or higher. • Before starting the work procedure, install all the add-ons that are updated daily in XENTRY Diagnosis. • Make sure to follow the operation steps exactly as described in XENTRY Diagnosis. • Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V). • If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2. If two or more software updates or SCN codings are performed during one workshop visit, the operation items 02-4762 and 02-5058 may only be invoiced once for each workshop order. Work Procedure 1. Connect XENTRY Diagnosis. 2. Update software of signal acquisition and actuation module. The software with the part number A1679027813 must be updated. To do this, select menu item “Quick test view – N10/8 rear signal acquisition and actuation module (rear Sam) – Adaptations – Control unit update – Updating of control unit software”. Then follow the user guidance in XENTRY Diagnosis. 3. Disconnect ground line of battery (AR54.10-P-0003ME). 4. Remove service flap in right rear trunk. 5. Remove insulation (A, figure 1) and unscrew screw (B, figure 2). Figure 1 Figure 2 3 P-RC-2022050004 Classified as MB Internal 6. Release fuse and relay module and set down with connected lines through service flap in trunk (figure 3). Figure 3 7. Move/wiggle Heck L plug (2, figure 3 and figure 4) as well as disconnect the contacts and connect the contacts again. Ground line of battery shall not be connected. Figure 4 4 P-RC-2022050004 Classified as MB Internal 8. Connect ground line of battery (AR54.10-P-0003ME). 9. Switch on ignition, engage reverse gear then put shifter back into position P and check rear lamps. 9.1 In the case of a permanently lit up reversing light without engaged reverse gear, the rear signal acquisition and actuation module control unit must be replaced. This occurs only in a few individual cases. For this reason, do not order any parts in advance. 10. Perform quick test and clear fault memory. 11. Assemble in reverse order. __________________________________________________________________________________________________ Primary Parts Information Qty. Part Name Part Number As required Rear signal acquisition and actuation module control unit * * The replacement parts must be determined according to the equipment variant for the vehicle identification number via the parts process in the Xentry Portal. The replacement parts may only be ordered if the reversing light fails the test. Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting. __________________________________________________________________________________________________ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 54 952 04 02-9334 Update software of signal acquisition and actuation module (with XENTRY Diagnosis connected) 0.1 02-4762* Connect/disconnect diagnostic system (XENTRY Diagnosis) 0.1 02-5058* Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) 0.1 02-0477 Check signal acquisition and actuation module on right in rear Includes: Disconnect/connect ground line of battery and perform quick test 0.5 02-0478 Replace signal acquisition and actuation module on right in rear (after check) Includes: Perform commissioning 0.2 * Operation item may only be invoiced once for each workshop order! Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

SEOCONTENT-END