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December 18, 2020 NHTSA CAMPAIGN NUMBER: 20V800000
If the wheel-hub caps detach, they can become a road hazard, and increase the risk of a crash or injury for other road users.
NHTSA Campaign Number: 20V800
Manufacturer Mercedes-Benz USA, LLC
Components WHEELS
Potential Number of Units Affected 1,142
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2020 AMG GT53 4MATIC and AMG GT63 4MATIC vehicles. The wheel-hub caps may detach while driving.
Remedy
MBUSA will notify owners, and dealers will replace the wheel-hub caps, free of charge. Owner letters were mailed May 7, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2021030014.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Replace Wheel-Hub Cap MY19-20 290 (AMG GT-Class) |
DATE: December 28, 2020 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Wheel-Hub Cap | |
| TBA | 20V800 | 20P2197326 | ||
| This is to notify you of a new Recall Campaign to replace the wheel-hub cap in 1,142 Model Year (“MY”) 2019-2020 AMG GT-Class Coupe (290 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 28, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 AMG GT-Class 4 Door Coupe vehicles (290 platform), the wheel-hub caps with the Mercedes-Benz emblem might not have been manufactured according to current production specifications. The fastening clip mechanism on the wheel-hub caps might not withstand induced stresses while driving, and could detach from the wheel hub. If the wheel-hub caps detach from the vehicle while driving, they could become a road hazard, which could increase the risk of a crash or risk of injury for other road users. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the wheel-hub caps on the affected vehicles. | |||
| Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019 – 2020 | |||
| Vehicle Model | AMG GT-Class (290 platform) | |||
| Vehicle Populations | ||||
| Total Recall Population | 1,142 | |||
| Total Vehicles in Dealer Inventory | 13 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-20 AMG GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19-20 AMG GT-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Replace Wheel-Hub Cap MY19-20 290 (AMG GT-Class) |
DATE: April 30, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | April 30, 2021 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Wheel-Hub Cap | |
| 2021030014 | 20V800 | 20P4090023 | ||
| This is to notify you of the Recall Campaign Launch to replace the wheel-hub caps on 1,142 Model Year (“MY”) 2019-2020 AMG GT-Class Coupe (290 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on April 30, 2021. |
||||
|
Background |
||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 AMG GT-Class 4 Door Coupe vehicles (290 platform), the wheel-hub caps with the Mercedes-Benz emblem might not have been manufactured according to current production specifications. The fastening clip mechanism on the wheel-hub caps might not withstand induced stresses while driving, and could detach from the wheel hub. If the wheelhub caps detach from the vehicle while driving, they could become a road hazard, which could increase the risk of a crash or risk of injury for other road users. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the wheel-hub caps on the affected vehicles. | |||
| Parts | The remedy is available and can be performed. | |||
|
Vehicles Affected |
||||
| Vehicle Model Year(s) | 2019 – 2020 | |||
| Vehicle Model | AMG GT-Class (290 platform) | |||
|
Vehicle Populations |
||||
| Total Recall Population | 1,142 | |||
| Total Vehicles in Dealer Inventory | 8 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-20 AMG GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-20 AMG GT-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
|
Next Steps/Notes |
||||
| Customer Notification Timeline | Customer letters will be mailed on May 7, 2021. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2021030014, April 2021
Revision A, August 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model AMG GT-Class 4 Door Coupe vehicles (290 platform) Model Year 2019-2020 Replace Wheel-Hub Cap |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 AMG GT-Class 4 Door Coupe vehicles (290 platform), the wheel-hub caps with the Mercedes-Benz emblem might not have been manufactured according to current production specifications. The fastening clip mechanism on the wheel-hub caps might not withstand induced stresses while driving, and could detach from the wheel hub. If the wheel-hub caps detach from the vehicle while driving, they could become a road hazard, which could increase the risk of a crash or risk of injury for other road users. An authorized Mercedes-Benz dealer will replace the wheel-hub caps on the affected vehicles
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 1,142 vehicles are involved.
Order No. P-RC-2021030014
Work procedure
- Replace wheel hub covers (all).
Tightening torque of the wheel hub covers see AR40.10-P-1102A.
Aluminum wheel hub cover on alloy wheel 27Nm (BA40.10-P-1002-01P).
Primary Parts Information
| Qty. | Part Name | Part Number |
| All*(4) | Wheel hub cover | A 000 400 69 00* |
* The replacement parts must be determined by VIN via the parts job in the Xentry Portal (XPPI).
Small parts such as screws, self-locking nuts, sealing rings, cable ties, fluids, sealants, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
Warranty Information
Operation: Replace all wheel hub covers (02-1893)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 40 900 23 7 | 02-1893 | 0.2 |
Note
Operation Number labor times are subject to change.
P-RC-2021030014
SEOCONTENT-START
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Replace Wheel-Hub Cap
NHTSA Recall #20V800
January, 2021
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor
vehicle safety exists in certain Model Year (“MY”) 2019-2020 AMG GT-Class 4 Door Coupe vehicles. Our records indicate that
your vehicle is included in the affected population of vehicles.
What is the Concern?
In certain MY 2019-2020 AMG GT-Class 4 Door Coupe vehicles, the wheel hub caps that display the Mercedes-Benz emblem might
not have been manufactured according to current production specifications. The fastening clip mechanism on the caps might not
withstand induced stresses while driving, and could detach from the wheel-hub. If the wheel-hub caps detach from the vehicle
while driving, they could become a road hazard for following traffic, which could increase the risk of a crash or risk of injury for
other road users.
An authorized Mercedes-Benz dealer will replace the wheel-hub caps on the affected vehicles.
Unfortunately, the parts to remedy this are not yet available. We are working to obtain the necessary parts to correct
this condition as quickly as possible. As the parts become available, we will send you another letter asking you to take
your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts
are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-
based recall lookup tool on our MBUSA.com website offers a search function that will indicate whether a vehicle has been subject
to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the
complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please
forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time,
pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236
(TTY 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
Christian Treiber
Vice President
Customer Services
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION
BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the
present owner so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
THANK YOU FOR YOUR COOPERATION
VIN:
**************************************************************************************************************
IMPORTANT SAFETY RECALL 2021030014
This notice applies to your vehicle, VIN:
Replace Wheel-Hub Cap
NHTSA Recall #20V800
May, 2021
2021030014
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in
certain Model Year (“MY”) 2019-2020 AMG GT-Class 4-Door Coupe vehicles. Our records indicate that your vehicle is included in the affected
population of vehicles.
What is the CONCERN? In certain MY 2019-2020 AMG GT-Class Coupe vehicles, the wheel hub caps that display the Mercedes-Benz
emblem might not have been manufactured according to current production specifications. The fastening clip
mechanism on the caps might not withstand induced stresses while driving, and could detach from the wheel-hub.
If the wheel-hub caps detach from the vehicle while driving, they could become a road hazard for following traffic,
which could increase the risk of a crash or injury for other road users.
What will your DEALER DO? An authorized Mercedes-Benz dealer will replace the wheel-hub caps on the affected vehicles. This service will
be provided free of charge. We are dedicated to always delivering the best customer experience, and respect
for your time is a top priority. While the minimum repair time can be less than half an hour, your dealer can
provide you with a better estimate of the overall time for this service visit. As a matter of normal service process,
an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your
vehicle and this may increase the required working time.
What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please
mention you are scheduling an appointment to replace the wheel-hub caps under Recall Campaign #
2021030014. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your
convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships
remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile
Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized
Mercedes-Benz dealer can confirm availability.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
Mercedes-Benz USA, LLC
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | AMG GT 53 | 2019-2020 |
| MERCEDES-BENZ | AMG GT63 | 2019-2020 |
13 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-20V800-1175.PDF 211.134KB
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Recall Acknowledgement
RCAK-20V800-9208.pdf 244.734KB
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Defect Notice 573 Report
RCLRPT-20V800-7379.PDF 214.738KB
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Recall 573 Report – Amendment 1
RCLRPT-20V800-7749.PDF 214.723KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Replace Wheel-Hub Cap MY19-20 290 (AMG GT-Class)
RCMN-20V800-7092.pdf 110.863KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V800-6945.pdf 171.977KB
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Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Launch Notification Replace Wheel-Hub Cap
RCMN-20V800-4531.pdf 402.382KB
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Recall 573 Report – Amendment 2
RCLRPT-20V800-8521.PDF 214.723KB
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Recall 573 Report – Amendment 3
RCLRPT-20V800-6474.PDF 214.775KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V800-3527.pdf 272.902KB
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Remedy Instructions and TSB
RCRIT-20V800-6963.pdf 261.239KB
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Manufacturer Notices(to Dealers, etc) – Recall Campaign Launch Notification, Replace Wheel-Hub Cap
RCMN-20V800-9681.pdf 487.629KB
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Remedy Instructions and TSB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V800&docType=RCL
- High Quality Part
- Built To Strict Quality Control Standards
- If You Are Unsure If You Car Qualifies, Contact Us with Your Car's Vin to Verify
- Genuine Oem: Yes, Fitment Type: Direct Replacement
- Brand: Mercedes-Benz
- Brand: Mercedes Benz
- International products have separate terms, are sold from abroad and may differ from local products, including fit, age ratings, and language of product, labeling or instructions
- [[condition: new]] [[mpn: 220-400-01-25-9771]] [[brand: mercedes-benz]] [[sku: 220-400-01-25-9771]] [[product name: genuine mercedes-benz hub cap 220-400-01-25-9771]] [[genuine oem: yes]] [[warranty: 1 year]] [[fitment type: direct replacement]] [[make: mercedes-benz]] [[model: c230 c280 c350 c55 amg c240 c320 c32 amg]] [[year: 2001 2002 2003 2004 2005 2006 2007]] [[parts included: only part reference #8 on t
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- A brand-new Genuine Mercedes-Benz OE part
- 40009009790
- Application: Compatible with Mercedes-Benz AMG e63 c63 c63s Maybach S65, A0005810000
- Material: Made of high quality material, its structure is very stable, more durable and sturdy
- No Damage to Wheel Hub: It has been professionally designed to fit the wheel hub cap well and without damage to it
- Easy to Use: Align the wheel hub cap, adjust and rotate it, and then remove it easily
- 12 Months Warranty: We offer 12 months lifetime warranty, we will refund or replace if this wheel wrench tool has any quality issue
- Precise Compatibility: The wheel hub removal tool engineered to fit a wide range of Mercedes-Benz models including W205 X222 A205 A217 C205 C217 C218 C253, AMG e63 c63 c63s, and Maybach S65, ensuring an exact match for seamless integration
- Replaceable Part Number: Designed to replace part number A0005810000, ensuring compatibility and ease of installation
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Last update on 2024-06-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
