“This site contains affiliate links for which OEMDTC may be compensated” |
December 11, 2020 NHTSA CAMPAIGN NUMBER: 20V772000
Engine Hood Improperly Installed
In the event of a crash, the hood could make contact with the windshield, entering the passenger compartment and increasing the risk of an injury.
NHTSA Campaign Number: 20V772
Manufacturer Daimler Vans USA, LLC
Components STRUCTURE
Potential Number of Units Affected 1
Summary
Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes-Benz Sprinter 2500 vehicle. The engine hood may not have been installed properly.
Remedy
DVUSA will notify the owner, and a dealer will replace the engine hood, free of charge. The recall is expected to begin January 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3SCHAUBE.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
RE: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Replace Hood and Install Headlamp Cover |
DATE: January, 2021 |
IMPORTANT CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
Campaign No. : | Campaign Desc. : | Replace Hood and Install Headlamp Cover | |
2021010005 | VS3SCHAUBE | ||
This is to notify you of the upcoming Recall Campaign concerning the engine hood and headlamp cover on 1 MY19 MercedesBenz Sprinter van. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI. | |||
Background | |||
Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that a single MY19 Sprinter vehicle has an engine hood that was installed outside of the manufacturing specifications. In addition, the cover to the headlamp horizontal adjustment cover was not installed. Due to the installation of an engine hood outside the specification, in the event of a crash, the potential that the hood could make contact with the windshield and enter the passenger compartment cannot be ruled out, increasing the risk of injury to occupants. In addition, the lack of the cover of the horizontal adjustment mechanism of the LED headlamps would give access to an adjustment option, which according to U.S. FMVSS 108 is not permitted. | ||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will replace the engine hood as well as check the settings of the headlamps and install the cover for the horizontal adjustment mechanism on the affected vehicle. | ||
Parts | Parts are Available | ||
Vehicles Affected | |||
Vehicle Model Year(s) | Model Year 2019 | ||
Vehicle Model | Sprinter, VS30 / Platform 907 | ||
Vehicle Populations | |||
Total Recall Population | 1 | ||
Dealer Inventory | 0 | ||
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.
|
|||
Next Steps/Notes | |||
Customer Notification Timeline | An owner notification letter will be mailed in February, 2021 | ||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. |
SEOCONTENT-START
IMPORTANT SAFETY RECALL #2021010005
This notice applies to your vehicle
VIN: 001337
Replace Hood & Check Headlamp Adjustment Cover
NHTSA Recall #20V772
February, 2021
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain
Model Year 2019 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is affected..
MBAG, the manufacturer of Mercedes-Benz vans, has determined that your Sprinter vehicle has an engine hood
that was installed outside of the manufacturing specifications, and the cover to the headlamp horizontal
adjustment cover was not installed. Due to the installation of an engine hood outside the specification, in the
event of a crash, the potential that the hood could make contact with the windshield and enter the passenger
compartment cannot be ruled out, increasing the risk of injury to occupants. In addition, the lack of the cover of
the horizontal adjustment mechanism of the LED headlamps would give access to an adjustment option, which
according to U.S. FMVSS 108 is not permitted.
An authorized Mercedes-Benz Sprinter dealer will replace the engine hood, as well as check the headlamp aim
and install the cover for the headlamp horizontal adjustment mechanism. This service will be provided free of
charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top
priority. While the minimum repair time can be up to approximately 4 hours, your dealer can provide you with a
better estimate of the overall time for this service visit. As a matter of normal service process, an authorized
Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle
and this may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see
https://www.mbvans.com/en/dealers. Please mention you are scheduling an appointment to replace the
engine hood and install the headlamp horizontal aim cover under Recall Campaign # 2021010005.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located
above your name at the top of this letter.
A VIN-based recall lookup tool on our MBVans.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information. Should you have any questions or
encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to
remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time,
pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
A remedy is available for your vehicle.
Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
What is the CONCERN?
What will your DEALER
DO?
2021010005
SEOCONTENT-END
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
MERCEDES-BENZ | SPRINTER 2500 | 2019 |
6 Associated Documents
Recall Acknowledgement
RCAK-20V772-8173.pdf 244.459KB
Defect Notice 573 Report
RCLRPT-20V772-5590.PDF 214.691KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V772-4596.PDF 211.136KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V772-6015.pdf 105.346KB
Recall Quarterly Report #2, 2021-2
RCLQRT-20V772-5980.PDF 211.228KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V772-5166.pdf 684.734KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V772&docType=RCL
- 3-in-1 Ceramic formula that REPAIRS fine swirls and scratches, SEALS in protection giving a wet shine finish without the wax and actively REPELS water with the durable Ceramic Technology.
- The innovative Ceramic Technology and durability of a Sealant extends duration of water-beading and protection against water pooling and water damage up to one year*.
- Now with Ceramic Technology for more water beading and protection, Nu Finish The Once A Year Polish & Sealant still contains absolutely no wax.
- Our formula brings shine back to your paint, polishes chrome, and helps to remove fine swirls and scratches in just one amazing formula.
- Polishing power helps remove minor scratches, rejuvenates paint shine and polishes chrome.
- EXCEPTIONAL RESULTS: Advanced technology formula provides a deep gloss and rich, swirl-free results
- NO MORE SWIRLS: Permanently removes swirls and light defects from all paint
- STUNNING SHINE: Produces deep reflections and high gloss
- EASY TO USE: Smooth buffing feel, easy wipe-off, and fast clean-up
- MULTIPLE WAYS TO APPLY: Formulated for use by Hand, DA Polisher, or Rotary Buffer
- Nu Finish Liquid Car Polish keeps your car exterior looking new with only one application per year.Fit Type: Universal
- Delivers impressive shine and protection without rubbing or buffing
- As the only polish available with no wax, the Nu Finish formula is specifically made to protect your car’s paint and clear-coat finish
- Perfect for use on cars, fiberglass boats, RVs, and even chrome surfaces
- Apply polish with a damp cloth, let dry to a haze, and wipe off
- REMOVE PAINT DEFECTS: The ultimate product for removing oxidation, scratches, water spots, and blemishes without scratching
- BEST CAR SCRATCH REMOVER: Cuts as fast as harsh abrasives restoring surface clarity without scratching or swirling
- SAVES TIME: The clear coat safe formula dramatically reduces the time and effort to restore abused or neglected paint finishes
- STUNNING FINISH: Exclusive micro-abrasive technology leaves a "like new" finish and adds gloss in one easy step
- SAFE FOR CLEAR COAT: Safe and effective on clear coat and single stage paints, and can be applied by hand or dual action polisher like Meguiar's MT300 Dual Action Polisher
- EASY-TO-USE ONE STEP POLISH! - P4 Precision Paint Perfection Polish is the easy-to-use one step polish that removes fine swirls, scratches, towel marks, and corrects 2000 grit and finer sanding marks while leaving virtually no dusting or residue behind! .Fit Type: Universal Fit
- SAFE FOR ALL PAINTS! - Ultra-fine abrasives used in P4 are specially developed for all paints including ceramic coated vehicles to remove microscopic amounts of clear coat quickly and leave paint incredibly glossy, shiny, and haze-free!
- WORKS GREAT ON CERAMIC COATINGS! - P4 works great on ceramic coated cars to remove minor imperfections while maintaining the integrity of your coating to produce deep, rich reflections without damaging your protection!
- SHOW CAR SHINE & GLOSS! - Chemical Guys P4 gently removes fine swirls and scratches to deliver a truly perfect finish with a deep gloss and mirror-like finish as the final step in your polish! For even more comprehensive results, first apply C4 Clear Cut Correction Compound!
- PERFECT PREP FOR CERAMIC, SEALANT, AND WAX! - Prepping your car with P4 Polish ensures that your wax, sealant, or ceramic coating makes contact with a totally bare surface, maximizing coating adhesion and durability! Get a deep gloss and shine in no time!
- Heavy duty paste that cleans dull, oxidized finishes
- Quickly and easily penetrates through the oxidized surface to remove scratches, blemishes and stubborn stains
- Restores faded finishes
- Recommended for rubbing down between coats of newly sprayed lacquer and acrylic car finishes
- Easy to use formula
- CORRECT & PROTECT … 3D Speed is a premium all in one clear coat car polish & wax all in one bottle!
- BRING YOUR PAINT BACK TO LIFE … 3D Speed is an excellent scratch and swirl remover polish and sealant that deliver minor paint correction for small or large surface areas! Please note: Our products will not remove deep scratches or correct areas where paint may be missing.
- DEPTH AND GLOSS IN ONE … Restore your paint's color, depth and gloss while also adding a long lasting wax layer protection to the surface!
- EASY APPLICATION … You can easily apply 3D Speed by hand for smaller surface areas or with a polisher or buffer for larger areas with more imperfections.
- PROUDLY MADE IN THE USA ... We've been researching and creating exterior and interior car care products for over 25 years now. A quarter of a century of giving our customers uncompromising quality. Go ahead, experience a car polish and wax that's tried and trusted. Date on bottles reflect manufactured dates, not expiry dates.
- Advanced Formula 3-in-1. Our fortify quick coat is your all-in-one ceramic coating hydrophobic spray. Shine Armor Fortify Quick Coat ceramic car wax provides a waterless wash, coat, and shine, all-in-one convenient product.
- No Streaking, Smearing Or Scratching. Shine Armor Fortify Quick Coat premium formula ceramic car coating is a gentle and effective car polish for any vehicle! Get a clean, shiny finish without hurting your car's paint.
- Cuts Dirt, Grime & Grease. Our Quick Coat ceramic wax car sealant eliminates dirt, grime & grease instantly! Our signature 3-in-1 formula gives you a waterless car wash, coat and shine for a clean, showcase look.
- Safe For All Surfaces. Use this car wax spray-on automobiles, boats, motorbikes, RVs, four-wheelers and more! This spray wax is the perfect blend of surfactants and SiO2 ceramic-coating science.
- Superior Products. This means superior shine for your cars! Our ceramic quick coat also works as a sealer to give your vehicle a clear shield of protection while also providing a beautiful gloss. Our ceramic coat is the best hydrophobic car spray available!
- Our best finishing and highest gloss pro polish ever!
- Creates deep, glossy finish without swirls or holograms
- Pro cleaner polish designed to remove DA haze or Rotary swirls and leave a flawless finish
- Easy wipe-off, virtually zero dusting or sling with Rotary or DA Polisher
- Engineered for flawless finish after Meguiar's M110 Ultra Pro Speed Compound even on dark & sensitive paints
- HYBRID FORMULA … 3D One is a hybrid high grade rubbing compound and finishing polish all in one bottle!
- ALL YOU NEED IS ONE … 3D One is a one step scratch & swirl remover with sealant protection that will deliver a true paint correction and bring your paint job back to life! Please note: Our products will not remove deep scratches or correct areas where paint may be missing. Results may vary.
- SAFE & EFFECTIVE … Our premium professional grade formula removes many moderate to heavy surface imperfections on all paint colors!
- EASY APPLICATION … You can easily apply 3D One by hand for smaller surface areas or with a polisher or buffer for larger areas with more imperfections.
- PROUDLY MADE IN THE USA ... We've been researching and creating exterior and interior car care products for over 25 years now. A quarter of a century of giving our customers uncompromising quality. Go ahead, experience a car scratch remover rubbing compound that's tried and trusted. Date on bottles reflect manufactured dates, not expiry dates.
Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.