Engine Hood Improperly Installed – 2019 Mercedes-Benz Sprinter 2500

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IMPORTANT SAFETY RECALL #2021010005
This notice applies to your vehicle
VIN: 001337
Replace Hood & Check Headlamp Adjustment Cover
NHTSA Recall #20V772
February, 2021
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain
Model Year 2019 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is affected..
MBAG, the manufacturer of Mercedes-Benz vans, has determined that your Sprinter vehicle has an engine hood
that was installed outside of the manufacturing specifications, and the cover to the headlamp horizontal
adjustment cover was not installed. Due to the installation of an engine hood outside the specification, in the
event of a crash, the potential that the hood could make contact with the windshield and enter the passenger
compartment cannot be ruled out, increasing the risk of injury to occupants. In addition, the lack of the cover of
the horizontal adjustment mechanism of the LED headlamps would give access to an adjustment option, which
according to U.S. FMVSS 108 is not permitted.
An authorized Mercedes-Benz Sprinter dealer will replace the engine hood, as well as check the headlamp aim
and install the cover for the headlamp horizontal adjustment mechanism. This service will be provided free of
charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top
priority. While the minimum repair time can be up to approximately 4 hours, your dealer can provide you with a
better estimate of the overall time for this service visit. As a matter of normal service process, an authorized
Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle
and this may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see
https://www.mbvans.com/en/dealers. Please mention you are scheduling an appointment to replace the
engine hood and install the headlamp horizontal aim cover under Recall Campaign # 2021010005.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located
above your name at the top of this letter.
A VIN-based recall lookup tool on our MBVans.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information. Should you have any questions or
encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to
remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time,
pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
 A remedy is available for your vehicle.
 Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
 This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
What is the CONCERN?
What will your DEALER
DO?
2021010005

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