NV3LETULPE – Hydraulic Power Steering Hose May Detach – 2015-2020 Mercedes-Benz Sprinter

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IMPORTANT SAFETY RECALL #2020120007
This notice applies to your vehicle, VIN: WD3PE7CC0A
Inspect Power Steering Hose Clamps
NHTSA Recall #20V663
December, 2020
20V663
WD3PE7CC0A
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has decided that a defect which relates to motor vehicle safety
exists in certain Model Year 2015-2020 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population
of vehicles.
MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line
hoses might detach at their connection points under certain operating conditions, which could cause hydraulic
fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose detaches, the
driver will still have manual steering functionality, but increased steering effort will be needed, particularly at low
speeds. Sudden loss of power steering assist as well as the loss of hydraulic steering fluid to the road surface
may increase the risk of a crash.
An authorized Mercedes-Benz dealer will check the return line connections of the power steering system and if
needed, install the respective replacement clamp.
This service will be provided free of charge. We are dedicated to always delivering the best customer experience,
and respect for your time is a top priority. While the minimum repair time can be up to approximately
1 hour 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit.
As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair
measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see
www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an
appointment to inspect power steering hose clamps under Recall Campaign # 2020120007.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located
above your name at the top of this letter.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBVans.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any
questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is
unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time,
pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
What is the CONCERN?
What will your DEALER
DO?
Mercedes-Benz USA, LLC
Robert Veit
Managing Director
Vans USA
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW,
place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner
so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN: Insert VIN
here
WD3PE7CC0A

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