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October 28, 2020 NHTSA CAMPAIGN NUMBER: 20V663000
Hydraulic Power Steering Hose May Detach
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
NHTSA Campaign Number: 20V663
Manufacturer Daimler Vans USA, LLC
Components STEERING
Potential Number of Units Affected 47,667
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Remedy
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this campaign is NV3LETULPE.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
TO: Mercedes-Benz Principals, Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
Re: Launch Recall Campaign Notification Model 906, 907 (Sprinter) Model Years 2015-2020 Inspect Power Steering Hose Clamps |
DATE: December, 2020 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
Campaign No. : | Campaign Desc. : | Inspect Power Steering Hose Clamps | |
2020120007 | NV3LETULPE | ||
This is to notify you of a new Recall Campaign concerning the inspection of the power steering hose clamps on approximately 46,776 MY15-20 Mercedes-Benz & Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI. | |||
Background | |||
Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Mercedes-Benz and Freightliner Sprinter vehicles with 907 (VS30) and 906 (NCV3) platforms, the hydraulic power steering return line hoses might detach at their connection points under certain operating conditions which may cause hydraulic fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose detaches, the driver will still have manual steering functionality, but increased steering effort is needed, particularly at low speeds. Sudden loss of power steering as well as the loss of hydraulic steering fluid to the road surface could increase the risk of a crash. | ||
What We’re Doing | MBUSA/DVUSA is conducting a voluntary recall. An authorized Mercedes-Benz or Freightliner Sprinter dealer will check the return line connections of the power steering system and if needed, install the respective new replacement clamp. | ||
Parts | Parts will be available starting Mid-January 2021
*Please note, not all vehicles will require part replacement. Inspect vehicle first before ordering parts* |
||
Vehicles Affected | |||
Vehicle Model Year(s) | Model Year 2015-2020 | ||
Vehicle Model | Sprinter, NCV3/VS30, Platform 906, 907 | ||
Vehicle Populations | |||
Total Recall | 46,776 | ||
Dealer Inventory | 1,110 | ||
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.
|
|||
Next Steps/Notes | |||
Customer Notification Timeline | An owner notification letter will be mailed in late December 2020. | ||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA/DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA/DVUSA dealer. | ||
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. |
SEOCONTENT-START
IMPORTANT SAFETY RECALL #2020120007
This notice applies to your vehicle, VIN: WD3PE7CC0A
Inspect Power Steering Hose Clamps
NHTSA Recall #20V663
December, 2020
20V663
WD3PE7CC0A
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has decided that a defect which relates to motor vehicle safety
exists in certain Model Year 2015-2020 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population
of vehicles.
MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line
hoses might detach at their connection points under certain operating conditions, which could cause hydraulic
fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose detaches, the
driver will still have manual steering functionality, but increased steering effort will be needed, particularly at low
speeds. Sudden loss of power steering assist as well as the loss of hydraulic steering fluid to the road surface
may increase the risk of a crash.
An authorized Mercedes-Benz dealer will check the return line connections of the power steering system and if
needed, install the respective replacement clamp.
This service will be provided free of charge. We are dedicated to always delivering the best customer experience,
and respect for your time is a top priority. While the minimum repair time can be up to approximately
1 hour 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit.
As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair
measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see
www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an
appointment to inspect power steering hose clamps under Recall Campaign # 2020120007.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located
above your name at the top of this letter.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBVans.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any
questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is
unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time,
pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
What is the CONCERN?
What will your DEALER
DO?
Mercedes-Benz USA, LLC
Robert Veit
Managing Director
Vans USA
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW,
place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner
so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN: Insert VIN
here
WD3PE7CC0A
SEOCONTENT-END
48 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FREIGHTLINER | SPRINTER 1500 | 2015-2020 |
FREIGHTLINER | SPRINTER 2500 | 2015-2020 |
FREIGHTLINER | SPRINTER 3500 | 2015-2020 |
FREIGHTLINER | SPRINTER 4500 | 2015-2020 |
MERCEDES-BENZ | SPRINTER 1500 | 2015-2020 |
MERCEDES-BENZ | SPRINTER 2500 | 2015-2020 |
MERCEDES-BENZ | SPRINTER 3500 | 2015-2020 |
MERCEDES-BENZ | SPRINTER 4500 | 2015-2020 |
10 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V663-7370.PDF 211.337KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V663-8835.pdf 634.985KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V663-6172.pdf 190.263KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V663-0883.pdf 123.534KB
Defect Notice 573 Report
RCLRPT-20V663-2300.PDF 216.438KB
Recall 573 Report- Amendment 1
RCLRPT-20V663-6333.PDF 216.449KB
Recall Acknowledgement
RCAK-20V663-6494.pdf 245.249KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V663-0955.PDF 211.252KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V663-6226.PDF 211.146KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V663-7832.PDF 211.445KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V663&docType=RCL
- High quality power steering fluid and conditioner
- Stops Noise
- Stops slipping
- Helps prevent unusual wear
- Protects seals
- Package Dimensions: 23.2 H x 6.9 L x 11.2 W (centimetres)
- Package Weight: 0.9 kilograms
- Country of Origin : United States
- Fit type: Universal
- The service solution for ALL European, North American, and Asian vehicles (Honda fluid recommended for Honda/Acura vehicles)
- Reduces friction and protects seals and hoses - extending the life of the power steering system
- Provides excellent cold and high temperature performance eliminating "morning sickness" stiffness
- Excellent for use in electric hydraulic systems
- Cleans and frees sticky turbines and pumps
- REDUCES NOISE AND SMOOTHES OUT HARD STEERING: A unique dual cavity bottle containing a combination of the best performance additives to repair the most common power steering fluid related problems.
- STOPS LEAKS AND RECONDITIONS RACK & PINION: Power Steering Repair can be used to top-off the existing fluid when low, or add a bottle when changing fluid.
- RESTORES PREFORMANCE: Works on all vehicles, domestic and import.
- ADDS PROTECTION: Compatible with ALL types of power steering fluid or ATF, including petroleum, mineral oil and synthetic formulas.
- For 2007 and up Honda and Acura vehicles, Backwards compatible with older Honda and Acura vehicles
- Lubricates and reduces wear in the pump, Prevents rust of the steel parts
- Lubricates and fights wear on the gear faces of the turning mechanism (eg. Rack and pinion)
- Protects and cleans the seals and hoses
- Contains no seal swellers
- Premium full-synthetic formulation specifically engineered for Asian vehicles
- Provides protection against wear, foaming, and corrosion to maintain optimal performance
- Designed for extreme temperatures while also providing excellent operation in low temperatures
- Delivers excellent oxidative stability for extended fluid life
- Engineered for Honda, Acura, Toyota, Lexus, and all other Asian-manufactured vehicles
- Protects against wear and pump breakdown caused by abnormal wear, oxidation, and foaming
- Performs even in sub-zero temperatures
- Specifically designed for all power steering units
- For high and low mileage vehicles
- Use as needed, always consult your owner's manual for fluid specifications
- Stops Leaks
- Helps prevent wear and corrosion
- Improves vehicle longevity and performance
- Smooths and eases steering operation
- Helps prevent slippage
- Electronic Power Steering Fluid
- Designed with the latest software and manufactured with modern tooling
- Direct fit replacement
- Installs the same as factory unit
- Same dimensions as OE part
- Oem equivalent part number: JLM21112, Q1320001, 88901975, G002000
- Part number: 1405116-Set2
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