VS3MONTLAU – Inspect Brake Hose – 2020 Mercedes-Benz Sprinter

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IMPORTANT SAFETY RECALL INTERIM NOTICE
This notice applies to your vehicle, VIN: A123456
Inspect Brake Hose
NHTSA Recall #20V631
November, 2020
2020090005
A123456
Dear Valued Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety
exists in certain Model Year 2020 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the
affected population of vehicles.
MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the brake hoses on the front and rear axles may have been
damaged during production. In that event, over time and as the material ages, the hose could begin to leak brake fluid, affecting
the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk
of a crash.
To remedy this issue, an authorized Mercedes-Benz dealer will check the condition of the brake hoses on the rear and front axle
and replace them as needed. Unfortunately, the parts to remedy this issue are currently not yet available.
We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become available, we will
send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of
charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are
available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we
are always happy to hear from you. A new vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website,
offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the
free remedy performed. Please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN
look-up tool.
We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return
the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice,
please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A safety defect exists in your vehicle.
• Remedy parts are not yet available for your
vehicle.
• We will contact you again once parts are
available.
Mercedes-Benz USA, LLC
Robert Veit
Managing Director
Vans USA
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION
BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the
present owner so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN: A123456

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IMPORTANT SAFETY RECALL #2020110016
This notice applies to your vehicle, VIN: 123456
Inspect Brake Hose
NHTSA Recall #20V631
November, 2020
20V631
123456
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in
certain Model Year 2020 Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What should YOU DO?
Information for Owners
MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the brake hoses on the front and rear
axles may have been damaged during production. In that event, over time and as the material ages, the hose
could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of
directional stability when braking, thereby increasing the risk of a crash.
An authorized Mercedes-Benz dealer will check the condition of the brake hoses on the rear and front axle and
replace them as needed. This service will be provided free of charge. We are dedicated to always delivering
the best customer experience, and respect for your time is a top priority. While the minimum repair time can be
up to approximately 3 hours, your dealer can provide you with a better estimate of the overall time for this
service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check
for other repair measures which might be applicable to your vehicle and this may increase the required working
time.
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see
www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an
appointment to inspect brake hoses under Recall Campaign # 2020110016.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located
above your name at the top of this letter.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a
safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have
any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer
is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time,
pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
What is the CONCERN?
What will your DEALER
DO?
Mercedes-Benz USA, LLC
Robert Veit
Managing Director
Vans USA
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW,
place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner
so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN:
here
123456

****************************************************************************************************

Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Acc. no. Code
L 02 1106 Operations: Check brake hoses at front and rear
axle
0.4 hrs 42 960 91 VS3MONTL
AU
L 02 1107 Operations: Replace brake hose on front axle (after
check)
42 960 91 VS3MONTL
AU
L 02 1108 Operations: Replace 2 brake hoses on front axle
(after check)
42 960 91 VS3MONTL
AU
L 02 1109 Operations: Replace ….. brake hose on rear axle
(after check)
42 960 91 VS3MONTL
AU
L 02 1110 Operations: Replace 2 brake hoses on rear axle
(after check)
42 960 91 VS3MONTL
AU
L 02 1111 Operations: Bleed hydraulic brake system (brake
hoses replaced)
42 960 91 VS3MONTL
AU
Important!
A second person (four-eyes principle) is required to carry out the check of the brake hoses.
D42.10-A027-79
Shown on model 907
1 Brake hose (front) 3 Mirror
2 Brake hose (rear) 4 Hand lamp
V-RC-2020110016 1
0.4 hrs
0.4 hrs
0.5 hrs
0.5 hrs
0.4 hrs
1 Brake hose (front)
2 Brake hose (rear)
D42.10-A028-76
aDanger Risk of death caused by vehicle
slipping or toppling off of the lifting
platform.
Align vehicle between vehicle lift
columns and position the four
support plates at the vehicle lift
support points specified by the
vehicle manufacturer.
AS00.00-Z-0010-01A
Topical note Notes on repairs to brake system AH42.00-P-0003-01A
Topical note Brake fluid notes AH42.50-P-0001-01A
g Check
1 Check, whether the vehicle is
affected by the measure.
Affected vehicles: Check brake
hoses on front and rear axle
(Code: VS3MONTLAU, acc. no.:
42 960 91)
Model 907.### #P as of 001955 up
to 280719
SM42.10-D-0044-01AAA
Affected vehicles: Check brake
hoses on front and rear axle
(Code: VS3MONTLAU, acc. no.:
42 960 91)
Model 910.### #P as of 001978
up to 280951
SM42.10-D-0044-01AAB
i
For authorized Mercedes‑Benz
service partners, only the entry in
the Extended VEGA Application
(EVA) system, in the “Current” tab,
is decisive. An additional test of the
affected vehicles in the workshop
information system (WIS) or
vehicle list is thereby not
necessary.
2 V-RC-2020110016
2 Raise vehicle.
Topical note Special instructions for lifting and
supporting vehicle
AH00.60-N-0100-01TS
f AR00.60-D-1000-04TS
3 Check brake hoses (front) (1) and
brake hoses (rear) (2) for damage.
i
Check all brake hoses (1, 2) allround
for damage, in particular
cuts and cracks (arrow), using a
mirror (3) and a hand lamp (4).
i
The conducted checks must be
carried out a second time by a
second person (four-eyes
principle).
If one or more brake hoses (1, 2)
are damaged:
↓
continue with operation step 4.
If all brake hoses are OK:
↓
Lower vehicle and end measure.
ed Remove/install
4 Replace damaged brake hoses (1,
2).
f Remove/install brake hose on front
axle
AR42.10-D-0026TS
f Remove/install brake hose on rear
axle
AR42.10-D-0023TS
5 Lower vehicle.
Parts ordering note
Part no. Designation Quantity
A 000 989 08 07 11 Brake fluid (1L) AS NEEDED
Front brake hose (If necessary, VIN is required when ordering parts) AS NEEDED
Rear brake hose (If necessary, VIN is required when ordering parts) AS NEEDED
V-RC-2020110016 3
See XENTRY for part number

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