High Voltage Wiring Harness – 2020 Mercedes-Benz GLC-Class

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October 2, 2020 NHTSA CAMPAIGN NUMBER: 20V607000

High Voltage Wiring Harness Shield May Malfunction

A vehicle stall can increase the risk of a crash.

 

NHTSA Campaign Number: 20V607

Manufacturer Mercedes-BenzeBay USA, LLC.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 7

 

Summary

Mercedes-BenzeBay USA, LLC. (MBUSA) is recalling certain 2020 GLC 350e hybrideBay electric vehicles. The high-voltage wiring harness shield may not withstand the electrical loads produced under certain driving conditions, possibly causing an electrical malfunction and resulting in a stall.

 

Remedy

MBUSA will notify owners, and dealers will replace the high-voltage wiring harness, free of charge. The recall began December 11, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020110008.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 


TO: Mercedes-BenzeBay Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
High Voltage Wiring Harness
MY20 253 (GLC-Class)
Date: October 9, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 

A Mercedes-BenzeBay AG Company


Campaign No. :NHTSA IDCampaign Desc. :High Voltage Wiring Harness
TBA20V60720P2197288
This is to notify you of a new Recall Campaign regarding the high-voltage wiring harness on 7 Model Year (“MY”) 2020 GLC-Class (253 Platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.

Affected VINs will be flagged in VMI as “PENDING” on October 9, 2020.

Background
IssueMercedes-BenzeBay AG (“MBAG”), the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain Model Year (“MY”) 2020 GLC-Class vehicles (253 platform) with a hybrideBay drive, under certain driving profiles, the shield for the high-voltage wiring harness may not permanently withstand the electrical loads that are induced. When driving at higher speeds and using electric boost function (kickdown) more frequently, a contact point of the high-voltage wiring harness shielding to the power electronics might be exposed to an electrical overload. In this case, induced shield currents could cause the power electronics of the vehicle to malfunction and the vehicle to stall, increasing the risk of a crash.
What We’re DoingMBUSA will conduct a voluntary recall. An authorized Mercedes-BenzeBay dealer will replace the high-voltage wiring harness on the affected vehicles.
PartsRemedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s)2020
Vehicle ModelGLC-Class
Vehicle Populations
Total Recall Population7
Total Vehicles in Dealer Inventory0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLC-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification TimelineCustomer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMSAOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet PartnersThis recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

A Mercedes-BenzeBay AG Company

 


TO: Mercedes-BenzeBay Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
High Voltage Wiring Harness
MY20 253 (GLC-Class)
Date: December 11, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

 

Department Manager, Vehicle Compliance & Analysis

 


Campaign No. :NHTSA IDCampaign Desc. :High Voltage Wiring Harness
202011000820V60720P5491019
This is to notify you of a Recall Campaign launch regarding  the High Voltage Wiring Harness on 7 Model Year (“MY”) 2020 GLC-Class (253 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on December 11, 2020.

Background

IssueMercedes-BenzeBay AG (“MBAG”), the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain Model Year (“MY”) 2020 GLC (253 platform) vehicles with a hybrideBay drive, under certain driving profiles, the shield for the high-voltage wiring harness may not be able to permanently withstand the electrical loads that are induced. When driving at higher speeds and when using electric boost function (kickdown) more frequently, a contact point of the high-voltage wiring harness shielding to the power electronics might be exposed to an electrical overload. In this case, induced shield currents could cause the power electronics of the vehicle to malfunction and the vehicle to stall, which could increase the risk of a crash.
What We’re DoingMercedes-BenzeBay Dealers will replace the high-voltage wiring harness on the affected vehicles.
PartsParts are available and can be ordered as necessary.

Vehicles Affected

Vehicle Model Year(s)2020
Vehicle ModelGLC-Class

Vehicle Populations

Total Recall Population7
Total Vehicles in Dealer Inventory0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLC-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes

Customer Notification TimelineCustomer letters will be mailed on December 11, 2020. Customer may also be contacted through the CAC.
AOMS/SOMSAOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet PartnersThis recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


 

Campaign No. 2020110008, December 2020

 

TO:ALL MERCEDES-BENZeBay CENTERS
SUBJECT:Model GLC-Class vehicles (253 platform)
Model Year 2020
High Voltage Wiring Harness

 

 

Mercedes-BenzeBay AG (“MBAG”), the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain Model Year (“MY”) 2020 GLC (253 platform) vehicles with a hybrideBay drive, under certain driving profiles, the shield for the high-voltage wiring harness may not be able to permanently withstand the electrical loads that are induced. When driving at higher speeds and when using electric boost function (kickdown) more frequently, a contact point of the high-voltage wiring harness shielding to the power electronics might be exposed to an electrical overload. In this case, induced shield currents could cause the power electronics of the vehicle to malfunction and the vehicle to stall, which could increase the risk of a crash.

 

Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 7 vehicles are involved.

 

Order No. P-RC-2020110008

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 


 

Work procedure 

 

  1. De-energize high-voltage on-board electrical system. For basic data, see:
    • 70-P-1000MEH (Model 167).
    • 10-P-1150LW (Model 205).
    • 10-P-1150LHV (Model 213).
    • 10-P-1150LVH (Model 253).

 

  1. Remove upper engine cover.

 

  1. Remove exhaust system (A, Figure 1) from transmission bracket (B, Figure 1).

 

exhaust system

Figure 1 (example illustration on model 213 with OM654)

 

 

  1. Remove center and rear engine compartment lining, underbody lining, heat shields, stiffeners and cable ducts. Mark intermediate bearing of propeller shaft relative to underbody and remove. Do not remove exhaust system and propeller shaft.  For basic data, see:
    • 10-P-0050MSC (Model 167 with M274).
    • 10-P-0050OID (Model 167 with OM654).
    • 10-P-0050LW (Model 205, 213).
    • 10-P-0050LWX (Model 253).

 

  1. Remove cable duct (G, Figure 2) from cross strut (E, Figure 2).

If cross strut is fitted.

 

cable duct

Figure 2 (example illustration on model 213 with OM654)

 

  1. Prop up automatic transmission.

 

  1. Remove engine support at rear. For basic data, see:
    • 10-P-4360MRK (Model 167 with M274).
    • 10-P-4360OID (Model 167 with OM654).
    • 10-P-4360LWB (Model 205, 253).
    • 10-P-4360OLC (Model 213).

 

  1. Expose power electronics (L, Figure 3), release and

Do not drain off any coolant and do not disconnect any coolant hoses.

For basic data, see:

  • 20-P-0011OLR (Model 167 with OM654)
  • 20-P-0011OLC (Model 205, 213, 253 with OM654)
  • 20-P-0011LVH (Model 253 with M274)
  • 20-P-0011LWE (Model 205 with M274)
  • 20-P-0011MRM (Model 167 with M274)
  • 20-P-0011MRD (Model 213 with M274)

 

  1. Expose high-voltage plug (N, Figure 3) of high-voltage wiring harness on power electronics (L, Figure 3), detach and remove.

 

high-voltage plug

Figure 3 (example illustration on model 213 with OM654)

 

 

  1. Remove screw (O, Figure 4) and remove high-voltage plug (N, Figure 4).

The screw (O, Figure 4) remains in the high-voltage plug (N, Figure 4).

 

high-voltage plug

Figure 4 (example illustration on model 213 with OM654)

 

  1. Lower transmission.

 

  1. Remove cable duct (G, Figure 5) at side from transmission.

 

  1. Remove screw (P, Figure 5) and remove upper cover (Q, Figure 5) above the high-voltage plug connector (T, Figure 5).

Screw for cover on transmission 9 Nm

 

  1. Remove screw (S, Figure 5) and remove high-voltage wiring harness (R, Figure 5) with cable duct (G, Figure 5).

Screw for high-voltage wiring harness plug on transmission 10 Nm

 

high-voltage wiring harness

Figure 5 (example illustration on model 213 with OM654)

 

  1. Assemble in reverse order.

 

 

Primary Parts Information

Qty.Part NamePart Number              
1High-voltage electrical wiring harness*

 

* The replacement parts must be determined by VIN via the parts job in the XENTRY Portal (XPPI).

 

Warranty Information

Operation: Replace high-voltage wiring harness (02-1029)

Includes:

Quick test

Disconnect high-voltage on-board electrical system

Remove/install upper engine cover

Remove/install engine compartment paneling

Remove/install underbody lining

Remove/install heat shields

Remove/install stiffeners

Remove/install cable ducts

Release/attach intermediate bearing of propeller shaft

Remove/install rear engine carrier

Prop up/lower automatic transmission

Release/attach power electronics

Replace high-voltage wiring harness

Damage Code Operation Number Labor Time (hrs.)
54 910 19 702-10293.6

 

Note

Operation Number labor times are subject to change.

 

P-RC-2020110008

 


Mercedes-BenzeBay Part 573 Submission
Original Submitted to Portal October 2, 2020
Chronology-Only section
Supplement to Original Submission

 

Chronology of Defect/Noncompliance Determination

In July 2018, MBAG launched initial investigations based on a small number of field reports from outside the US describing instances in which customers reported that their vehicle had stalled. No property damages or personal injuries were reported during those incidents. The vehicles involved in these events share the same hybrideBay drive platform not offered for sale in the US.

The technical analysis continued through the end of 2018 at which point the initial results indicated a potential influence of the contact point of the shield of the high-voltage wiring harness to the power electronics as a possible factor in the reason for the vehicles stalling. The root cause of the failure mechanism of the shield for the high-voltage wiring harness could not be confirmed at that time. Nevertheless, in August 2019 MBAG implemented out of an abundance of caution a change in the design of the contact point of the high-voltage wiring harness shielding to the power electronics, but continued its technical investigation. This change was implemented in production for all hybrideBay drive platforms, including hybrideBay platforms offered for sale in the US market that are equipped with the potentially causing shield for the high-voltage wiring harness even though that at this point of time, all of the reported field cases arose from one single hybrideBay drive platform not offered for sale in the US.

As the investigation was ongoing, MBAG received further field reports involving additional hybrideBay platforms that appeared to be related to the same issue, however, still no cases had been reported from the US. Further analysis determined that induced shield currents might be higher than initially expected when the vehicle is driven at high speeds and when using electric boost function. MBAG continued to analyze this additional data and conducted an evaluation of the potential effects on the shield across hybrideBay platforms and depending on various driving conditions beginning in March 2020. Based on these results the potential for stalling in the affected vehicles could not be ruled out over time. On September 25, 2020, MBAG decided to conduct a recall.

 



1 Affected Product

Vehicle

MAKEMODELYEAR
MERCEDES BENZeBayGLC350E2020

 


13 Associated Documents

Recall Quarterly Report #3, 2021-2

RCLQRT-20V607-8979.PDF 211.33KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification High Voltage Wiring Harness MY20 253 (GLC-Class)

RCMN-20V607-9100.pdf 232.855KB

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Remedy Instructions and TSB

RCRIT-20V607-9184.pdf 362.707KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V607-2275.pdf 201.932KB

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Defect Notice 573 Report

RCLRPT-20V607-6134.PDF 214.796KB

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V607-2718.PDF 211.15KB

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Recall 573 Report – Amendment 2

RCLRPT-20V607-5948.PDF 214.811KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V607-8349.pdf 169.638KB

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Recall Acknowledgement

RCAK-20V607-5457.pdf 294.803KB

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Chronology

RMISC-20V607-7093.pdf 63.408KB

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V607-1635.PDF 211.248KB

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Recall 573 Report – Amendment 1

RCLRPT-20V607-4771.PDF 214.814KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification High Voltage Wiring Harness MY20 253 (GLC-Class)

RCMN-20V607-8510.pdf 508.182KB

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MACH 3 Fast 40 Amp Level 1&2 Portable EV Charger, Electric Vehicle Charging Station, 120-240V NEMA 14-50 w/ 5-15 Adapter. SAE J1772 car Connector & Tesla mobile NACS, Outdoor EVSE, 25ft Cable w/holder
  • Universal Charger J1772 to Tesla Charger Adapter: Compatible with all EVs in the US including NACS charging port. 2.4" LED display for live vehicle charging updates.
  • Plug & Play Installation: Simple equipment setup w/ Level 2 NEMA 14-50 outlet for EV charging and NEMA 5-15 outlet adaptor for Level 1 ev charger. No professional installation or extra tools required.
  • Fast & Portable ev charger: Enjoy up to 40Amp EV charger level 2 power w/ this versatile mobile ev charger w/ a long cord. Cool stuff for home or on the go use. This supercharger let's u stay powered. A great Tesla emergency charger when you need it most. The maximum 40A of current is the equivalent to 9.6 kW of power.
  • Cost-Efficient & Forward compatible: level 2 ev charger w/ smart power management. An electric car charger built to react to new electric vehicle model technology & future charging advancements. Control your charging directly through the display or via app (Bluetooth and Wi-Fi enabled)
  • Trusted Support & Warranty: Our portable electric car charger is backed by excellent customer service and a 5-year warranty. We're here to ensure a worry-free experience every step of the way. You’ll probably upgrade your vehicle twice before changing the charger
Bestseller No. 9
Grizzl-E Classic Level 2 Electric Vehicle (EV) Charger up to 40 Amp, UL Certified Indoor/Outdoor Electric Car Fast Wall Charging Station, NEMA 14-50 Plug, 24 feet Premium Cable, Avalanche Edition
  • Grizzl-E Avalanche Edition NEMA 14-50 Plug with 24 Feet Premium Cable is a simple, powerful, heavy-duty and portable Electric Vehicle Charging Station which is suitable for any weather. Compatible with all EVs and PHEVs sold in North America.
  • UL Full Tested and Certified. Eligible for the Federal Rebate Program. IP67 (Water resistant), Fire resistant. Over Current, Over Voltage , Under Voltage, Missing Diode, Ground Fault, and Over Temperature Protections. Self-Monitoring and Recovery, Power Outage Recovery. Built in GFCI.
  • Fast charging and adjustable amperage: 40A, 32A, 24A, 16A. Maximum current output of 40 Amps for 50A circuit breaker, 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker. Charge Rate: 28-30 miles per hour at 40A, 22-25 miles per hour at 32A, 15-18 miles per hour at 24A and 10-12 miles per hour at 16A.
  • Easy to install and use. Save hundreds of dollars on installation just install a simple 14-50R outlet and you are ready to plug in your Grizzl-E. Easily transportable. Simple to remove from the mounting bracket and transport between different locations. NEMA-4 water and air tight metal enclosure. More power and output configurations for your money than any other charging station.
SaleBestseller No. 10
Level 2 Electric Vehicle (EV) Charger (32Amp, 220V-240V, NEMA 14-50P), Fast, Adjustable Current/Delay Charging, Electric Car Charger Level 2, Portable Home/Outdoor EVSE, Fit for All SAE J1772 Evs
  • MUST VERIFY: NEMA 14-50 OUTLET This 32A charger requires a dedicated 240V/50A circuit with a 4-prong NEMA 14-50 outlet (North American electrical code compliance). Check your electrical panel/garage for this receptacle before purchase
  • FAST & SMART CHARGING: Up to 7.68kWh High Speed Charging, this Newest 32A Level 2 EV charger with NEMA 14-50 plug supports (8A/10A/12A/16A/20A/24A/32A) adjustable currents to meet your various charging needs. 32A for fast emergency charging, 20A/24A /10/8A for overnight charging. The 1-12 hour delay function prevents costly peak-hour electricity bills, you can stagger the peak period of use to save electricity and reduce load. Perfect for the busy American lifestyle, it minimizes downtime.
  • WORKS WITH ALL J1772 EVs AND HYBRIDS: Whether you're on a family road trip or charging at home after a busy day, our 32A Level 2 SAE J1772 charger is designed to work seamlessly with all electric vehicles and plug-in hybrids(North American Standard). You can be confident that your vehicle will always be ready for your next adventure, no matter where the road takes you. Designed with J1772 TYPE 1 standard connector, Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc.
  • SAFETY & RELIABILITY: Safety is our top priority. Our charger is equipped with advanced safety features like overvoltage, overcurrent, overheating protection, and IP66 waterproof rating. Certified by FCC and CE, its intelligent chip continuously monitors the charging status, while the housing has an IP66 protection level and a UL94V-0 fire rating. This means you can charge your EV with peace of mind, knowing that you and your loved ones are safe during every charge.
  • STAY INFORMED, STAY IN CONTROL: After researching the preferences of 10,000 US EV users, the Ecogenix R&D team found that 98.6% wanted a clearer display on their vehicle chargers. In response, our 32A Ecogenix charger features an enhanced TFT screen, which, while compact, provides real-time updates on voltage, current, and power load—ensuring all essential information is easily visible during every charge.

Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API


 

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