High Voltage Wiring Harness – 2020 Mercedes-Benz GLC-Class

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October 2, 2020 NHTSA CAMPAIGN NUMBER: 20V607000

High Voltage Wiring Harness Shield May Malfunction

A vehicle stall can increase the risk of a crash.

 

NHTSA Campaign Number: 20V607

Manufacturer Mercedes-Benz USA, LLC.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 7

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLC 350e hybrid electric vehicles. The high-voltage wiring harness shield may not withstand the electrical loads produced under certain driving conditions, possibly causing an electrical malfunction and resulting in a stall.

 

Remedy

MBUSA will notify owners, and dealers will replace the high-voltage wiring harness, free of charge. The recall began December 11, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020110008.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
High Voltage Wiring Harness
MY20 253 (GLC-Class)
Date: October 9, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 

A Mercedes-Benz AG Company


Campaign No. : NHTSA ID Campaign Desc. : High Voltage Wiring Harness
TBA 20V607 20P2197288
This is to notify you of a new Recall Campaign regarding the high-voltage wiring harness on 7 Model Year (“MY”) 2020 GLC-Class (253 Platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.

Affected VINs will be flagged in VMI as “PENDING” on October 9, 2020.

Background
Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLC-Class vehicles (253 platform) with a hybrid drive, under certain driving profiles, the shield for the high-voltage wiring harness may not permanently withstand the electrical loads that are induced. When driving at higher speeds and using electric boost function (kickdown) more frequently, a contact point of the high-voltage wiring harness shielding to the power electronics might be exposed to an electrical overload. In this case, induced shield currents could cause the power electronics of the vehicle to malfunction and the vehicle to stall, increasing the risk of a crash.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the high-voltage wiring harness on the affected vehicles.
Parts Remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model GLC-Class
Vehicle Populations
Total Recall Population 7
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLC-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

A Mercedes-Benz AG Company

 


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
High Voltage Wiring Harness
MY20 253 (GLC-Class)
Date: December 11, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

 

Department Manager, Vehicle Compliance & Analysis

 


Campaign No. : NHTSA ID Campaign Desc. : High Voltage Wiring Harness
2020110008 20V607 20P5491019
This is to notify you of a Recall Campaign launch regarding  the High Voltage Wiring Harness on 7 Model Year (“MY”) 2020 GLC-Class (253 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on December 11, 2020.

Background

Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLC (253 platform) vehicles with a hybrid drive, under certain driving profiles, the shield for the high-voltage wiring harness may not be able to permanently withstand the electrical loads that are induced. When driving at higher speeds and when using electric boost function (kickdown) more frequently, a contact point of the high-voltage wiring harness shielding to the power electronics might be exposed to an electrical overload. In this case, induced shield currents could cause the power electronics of the vehicle to malfunction and the vehicle to stall, which could increase the risk of a crash.
What We’re Doing Mercedes-Benz Dealers will replace the high-voltage wiring harness on the affected vehicles.
Parts Parts are available and can be ordered as necessary.

Vehicles Affected

Vehicle Model Year(s) 2020
Vehicle Model GLC-Class

Vehicle Populations

Total Recall Population 7
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLC-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLC-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes

Customer Notification Timeline Customer letters will be mailed on December 11, 2020. Customer may also be contacted through the CAC.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


 

Campaign No. 2020110008, December 2020

 

TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model GLC-Class vehicles (253 platform)
Model Year 2020
High Voltage Wiring Harness

 

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLC (253 platform) vehicles with a hybrid drive, under certain driving profiles, the shield for the high-voltage wiring harness may not be able to permanently withstand the electrical loads that are induced. When driving at higher speeds and when using electric boost function (kickdown) more frequently, a contact point of the high-voltage wiring harness shielding to the power electronics might be exposed to an electrical overload. In this case, induced shield currents could cause the power electronics of the vehicle to malfunction and the vehicle to stall, which could increase the risk of a crash.

 

Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 7 vehicles are involved.

 

Order No. P-RC-2020110008

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 


 

Work procedure 

 

  1. De-energize high-voltage on-board electrical system. For basic data, see:
    • 70-P-1000MEH (Model 167).
    • 10-P-1150LW (Model 205).
    • 10-P-1150LHV (Model 213).
    • 10-P-1150LVH (Model 253).

 

  1. Remove upper engine cover.

 

  1. Remove exhaust system (A, Figure 1) from transmission bracket (B, Figure 1).

 

exhaust system

Figure 1 (example illustration on model 213 with OM654)

 

 

  1. Remove center and rear engine compartment lining, underbody lining, heat shields, stiffeners and cable ducts. Mark intermediate bearing of propeller shaft relative to underbody and remove. Do not remove exhaust system and propeller shaft.  For basic data, see:
    • 10-P-0050MSC (Model 167 with M274).
    • 10-P-0050OID (Model 167 with OM654).
    • 10-P-0050LW (Model 205, 213).
    • 10-P-0050LWX (Model 253).

 

  1. Remove cable duct (G, Figure 2) from cross strut (E, Figure 2).

If cross strut is fitted.

 

cable duct

Figure 2 (example illustration on model 213 with OM654)

 

  1. Prop up automatic transmission.

 

  1. Remove engine support at rear. For basic data, see:
    • 10-P-4360MRK (Model 167 with M274).
    • 10-P-4360OID (Model 167 with OM654).
    • 10-P-4360LWB (Model 205, 253).
    • 10-P-4360OLC (Model 213).

 

  1. Expose power electronics (L, Figure 3), release and

Do not drain off any coolant and do not disconnect any coolant hoses.

For basic data, see:

  • 20-P-0011OLR (Model 167 with OM654)
  • 20-P-0011OLC (Model 205, 213, 253 with OM654)
  • 20-P-0011LVH (Model 253 with M274)
  • 20-P-0011LWE (Model 205 with M274)
  • 20-P-0011MRM (Model 167 with M274)
  • 20-P-0011MRD (Model 213 with M274)

 

  1. Expose high-voltage plug (N, Figure 3) of high-voltage wiring harness on power electronics (L, Figure 3), detach and remove.

 

high-voltage plug

Figure 3 (example illustration on model 213 with OM654)

 

 

  1. Remove screw (O, Figure 4) and remove high-voltage plug (N, Figure 4).

The screw (O, Figure 4) remains in the high-voltage plug (N, Figure 4).

 

high-voltage plug

Figure 4 (example illustration on model 213 with OM654)

 

  1. Lower transmission.

 

  1. Remove cable duct (G, Figure 5) at side from transmission.

 

  1. Remove screw (P, Figure 5) and remove upper cover (Q, Figure 5) above the high-voltage plug connector (T, Figure 5).

Screw for cover on transmission 9 Nm

 

  1. Remove screw (S, Figure 5) and remove high-voltage wiring harness (R, Figure 5) with cable duct (G, Figure 5).

Screw for high-voltage wiring harness plug on transmission 10 Nm

 

high-voltage wiring harness

Figure 5 (example illustration on model 213 with OM654)

 

  1. Assemble in reverse order.

 

 

Primary Parts Information

Qty. Part Name Part Number              
1 High-voltage electrical wiring harness *

 

* The replacement parts must be determined by VIN via the parts job in the XENTRY Portal (XPPI).

 

Warranty Information

Operation: Replace high-voltage wiring harness (02-1029)

Includes:

Quick test

Disconnect high-voltage on-board electrical system

Remove/install upper engine cover

Remove/install engine compartment paneling

Remove/install underbody lining

Remove/install heat shields

Remove/install stiffeners

Remove/install cable ducts

Release/attach intermediate bearing of propeller shaft

Remove/install rear engine carrier

Prop up/lower automatic transmission

Release/attach power electronics

Replace high-voltage wiring harness

Damage Code Operation Number Labor Time (hrs.)
54 910 19 7 02-1029 3.6

 

Note

Operation Number labor times are subject to change.

 

P-RC-2020110008

 


Mercedes-Benz Part 573 Submission
Original Submitted to Portal October 2, 2020
Chronology-Only section
Supplement to Original Submission

 

Chronology of Defect/Noncompliance Determination

In July 2018, MBAG launched initial investigations based on a small number of field reports from outside the US describing instances in which customers reported that their vehicle had stalled. No property damages or personal injuries were reported during those incidents. The vehicles involved in these events share the same hybrid drive platform not offered for sale in the US.

The technical analysis continued through the end of 2018 at which point the initial results indicated a potential influence of the contact point of the shield of the high-voltage wiring harness to the power electronics as a possible factor in the reason for the vehicles stalling. The root cause of the failure mechanism of the shield for the high-voltage wiring harness could not be confirmed at that time. Nevertheless, in August 2019 MBAG implemented out of an abundance of caution a change in the design of the contact point of the high-voltage wiring harness shielding to the power electronics, but continued its technical investigation. This change was implemented in production for all hybrid drive platforms, including hybrid platforms offered for sale in the US market that are equipped with the potentially causing shield for the high-voltage wiring harness even though that at this point of time, all of the reported field cases arose from one single hybrid drive platform not offered for sale in the US.

As the investigation was ongoing, MBAG received further field reports involving additional hybrid platforms that appeared to be related to the same issue, however, still no cases had been reported from the US. Further analysis determined that induced shield currents might be higher than initially expected when the vehicle is driven at high speeds and when using electric boost function. MBAG continued to analyze this additional data and conducted an evaluation of the potential effects on the shield across hybrid platforms and depending on various driving conditions beginning in March 2020. Based on these results the potential for stalling in the affected vehicles could not be ruled out over time. On September 25, 2020, MBAG decided to conduct a recall.

 



1 Affected Product

Vehicle

MAKE MODEL YEAR
MERCEDES BENZ GLC350E 2020

 


13 Associated Documents

Recall Quarterly Report #3, 2021-2

RCLQRT-20V607-8979.PDF 211.33KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification High Voltage Wiring Harness MY20 253 (GLC-Class)

RCMN-20V607-9100.pdf 232.855KB

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Remedy Instructions and TSB

RCRIT-20V607-9184.pdf 362.707KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V607-2275.pdf 201.932KB

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Defect Notice 573 Report

RCLRPT-20V607-6134.PDF 214.796KB

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V607-2718.PDF 211.15KB

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Recall 573 Report – Amendment 2

RCLRPT-20V607-5948.PDF 214.811KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V607-8349.pdf 169.638KB

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Recall Acknowledgement

RCAK-20V607-5457.pdf 294.803KB

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Chronology

RMISC-20V607-7093.pdf 63.408KB

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V607-1635.PDF 211.248KB

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Recall 573 Report – Amendment 1

RCLRPT-20V607-4771.PDF 214.814KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification High Voltage Wiring Harness MY20 253 (GLC-Class)

RCMN-20V607-8510.pdf 508.182KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V607&docType=RCL

 


 

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Bestseller No. 8
Lectron Electric Vehicle Charger 16 Amp - Level 1 EV Charger (110V) with 21ft Extension Cord & Nema 5-15 Plug Compatible with All J1772 EVs
  • FAST CHARGING – Utilizing the standard J1772 charging protocol, this charging cable is compatible with all electric cars and plug-in hybrids. The Level 1 portable electric vehicle charger has a 21ft cable that’s long enough for most driveways or garages
  • LEVEL 1 CHARGING – The EV Charger with NEMA 5-15 Plug by Lectron can be used as a Level 1 charger. Connect the charger to a standard outlet in your house and you can charge your vehicle with level 1 charging but connect the charger to a voltage transformer or a special outlet that produces 110V and you will be able to access level 1 charging
  • HIGH QUALITY – The charging station is rugged and robust, equipped with overvoltage, overheat and overcurrent protection. The indicating light on the charging station helps to show the various stages of charging and to warn of possible errors
  • TECHNICAL SPECS – Input Power: 110V AC, Frequency: 60Hz, Maximum Current: 16A, Cable Length: 21ft (6.4m), Plug:NEMA 5-15, Weight: 3.3kg (7.3lbs), Operating Temp: -30C (-22F) to 50C (+122F)
  • LED INDICATOR - The LED indicator lights on the charging cable show you where your car is across three different charging levels. It also alerts you if a fault is discovered
SaleBestseller No. 9
EVIQO Level 2 EV Charger - 48 Amp EV Charger Level 2, 240V Electric Vehicle Charging Stations, EV Level 2 Charger NEMA 14-50/Hardwire EVSE Level 2 Charger, 25' Cord Electric Car Charger Energy Star/UL
  • 9X FASTER: EVIQO is electric vehicle charger for home providing 38 m/h (40 amp ev charger by default) and 46 m/h if hardwired and set as a 48A EV charger. Max output for EV charging station level 2 is set with a dip switch. Adjustable current: 1A increment in EVIQO app. Stay EVIPOWER-ful with live 24/7 post-sale customer support.
  • SAFE, USA CERTIFIED: EVIQO electric car charger level 2 is UL compliant, Energy Star, ETL and FCC certified EV charging station with 3 years Manufacturer Warranty. EVIQO level 2 home ev charger is weatherproof. This EV car charger level 2 is suitable for use as an indoor/ outdoor EV charger. EVIQO EV wall charger level 2 meets NEMA 4 and IP66 protection standards.
  • SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules for cost savings during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your electric car charger 240v. EVIQO level 2 car charger consistently enhances its firmware with remote OTA updates.
  • COMPATIBLE WITH ALL EVs: EVIPOWER electric car home charging stations are equipped with heavy duty rubberized SAE J1772 connector compatible with all EVs / PHEVs in NA: all Tesla models, Chevrolet Bolt, VW ID 4, Nissan Leaf, Polestar 2, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Mercedes EQS, Audi, Rav4, Jeep Wrangler 4xe level 2 charger (Tesla requires an adapter).
  • FIRST-IN-CLASS: EVIQO electric vehicle charging stations offer the MARKET'S LONGEST 37" input cable with a NEMA 14-50 plug along with a 25' EXTRA LONG output cable.
Bestseller No. 10
EG evgoer Electric Vehicle Charger Level 2 & Level 1, 32Amp 110V-240V Schedule Timer 30ft Cable Portable EV Home Charging Station, 12/16/24/32A Adjustable Current Compatible with All SAE J1772 EVs
  • 【5X FASTER CHARGING】Our Level 2 (32Amps, 240V) EV charger charges up to 5 times faster than a standard wall outlet (Level 1), making it quick and effortless to charge your electric vehicle.
  • 【UL STANDARD & SAFE EV CHARGER】The 32A EV charger uses high-quality raw materials, and both the charging gun and the cable are in compliance with UL standards , so you can use it with confidence and safety. Our level 2 EV charger features advanced S-PROTECH technology for safe and smart charging at maximum speed. It is designed to protect against short-circuit, current leakage, grounding, thermal overload, over-charging, and over-current.
  • 【SMARTER CHARGING AND ADJUSTABLE CURRENT】EV charger comes equipped with adjustable current mode and timer feature for more cost-effective charging. The current of Level 2 charger can be adjusted from 12A to 16A for 110V, and from 12A to 32A for 240V (with options of12A,16A,24A, 32A).Auto Mode maximizes current output for fast charging, while Manual Mode optimizes current output to prolong battery life. Set a timer to charge during off-peak hours and save even more on electricity costs.
  • 【IP66 WATERPROOF AND PORTABLE CHARGING】The 32A EV charger is waterproof and dustproof (IP66) for reliable use in all weather conditions, both indoors and outdoors. It comes with a 110V cable and a custom protective case for safe storage in your vehicle, so you can recharge your EV anywhere - whether you're on a business trip,interviewing family and friends,or traveling. With a 30 FT (9.1 M) cable length from plug to charging gun, giving you the flexibility to park your car wherever you need to.
  • 【WORK WITH ANY EV AND 3-YEAR WARRANTY】The portable EV charger is compatible with all electric vehicles and plug-in hybrids with J1772 connectors, including leading brands such as Tesla (with adapter), Ford, Hyundai, Kia, Nissan, Chevrolet and more. Our residential EV chargers come with a 3-year limited warranty and lifetime technical support for added peace of mind. We provide 24-hour sales service and free return exchange service.

Last update on 2024-06-28 / Affiliate links / Images from Amazon Product Advertising API

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