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| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Service Campaign 2020070012 Launch Notification MY20 213 (E-Class) Check Front Right Inner Door | Date: August 11, 2020 |
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | Campaign Desc. : | Check Front Right Inner Door | |
| 2020070012 | 20P9790015 | ||
| This is to notify you of a Service Campaign launch regarding check front right inner door on 77 Model Year (“MY”) 2020 213 (E-Class) vehicles. Affected VINs will be flagged in VMI as “OPEN” on August 11, 2020. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2020 E-Class (213 platform) the front right inner door panel does not correspond with our specifications in the vehicles of the above-mentioned model series transferred to you. The possibility exists that a crack has occurred at the inner section of the front frame area of the right front door. | ||
| What We’re Doing | MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will check the Front Right Inner Door and rework if necessary. The rework rate for the SC is only 1% of the total affected vehicles. Please order as needed and do not overstock. MBUSA will be monitoring all parts orders and quantities. | ||
| Parts | Parts are available and can be ordered as necessary. | ||
| Vehicle Model Year(s) | 2020 | ||
| Vehicle Model | E-Class | ||
| Vehicle Populations | |||
| Total Campaign Population | 77 | ||
| Next Steps/Notes | |||
| AOMS/SOMS | AOMs – This Service Campaign may generate questions from your dealers. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
Campaign No. 2020070012, August 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model E-Class (213 platform) Model Year 2020 Check Front Right Inner Door |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2020 E-Class (213 platform) the front right inner door panel does not correspond with our specifications in the vehicles of the above-mentioned model series transferred to you. The possibility exists that a crack has occurred at the inner section of the front frame area of the right front door. In vehicle operation, crack growth and as a result corrosion formation could occur at the door body shell in the crack area. An authorized Mercedes-Benz dealer will check the Front Right Inner Door and rework if necessary.
Prior to performing this Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform
- Please review the entire Campaign bulletin and follow the repair procedure exactly as
Approximately 77 vehicle is affected.
Order No. P-SC-2020070012
Check/test procedure
- Open right front door.
- Gradually pull door frame seal (A, figure 1) in area of outside mirror to the side and check inner door panel (B, figure 1) for crack formation.
Figure 1 (Crack present)
Figure 2 (Crack not present)
- Crack present (figure 1): Perform work procedure.
- Crack not present (figure 2): End measure.
Work procedure
- Remove door trim at front door (AR72.10-P-1000LW).
- Remove outside mirror (AR88.70-P-9000LW).
- Remove seal of crank window (C, figure 3) in crack area from window frame.
Seal of crank window in area of outside mirror and in area of B-pillar cover at window frame does not B-pillar cover at window frame does not have to be removed.
Figure 3
- Remove door frame seal (AR72.10-P-2120LW).
- Drill ends of crack with a 3mm drill bit and deburr with a countersink.
Drilling the ends of the crack prevents the crack from propagating/growing.
- Apply anti-corrosion protection using primer stick in area of boreholes and on crack. Observe the flash-off time according to the manufacturer’s specifications.
- Cover crack and boreholes with seam seal.
Observe the flash-off time according to the manufacturer’s specifications.
- Paint the affected location in the spot-repair process.
- Assemble in reverse order.
Primary Parts Information
| Qty. | Part Name | Part Number |
| As required | Door seal | A 204 727 11 87 |
| As required | Primer stick | A 000 986 27 50 |
| As required | Seam seal | A 002 989 63 98 |
| As required | Cleaner | A 005 989 19 71 |
Warranty Information
With check
Operation: Check inner door panel
| Damage Code | Operation Number | Labor Time (hrs.) |
| 97 900 15 8 | 02-1648 | 0.1 |
With check and rework
Operation: Check inner door panel
Rework inner door panel
| Damage Code | Operation Number | Labor Time (hrs.) |
| 97 900 15 7 | 02-1648 | 0.1 |
| 02-1649 | 1.7 |
Note
Operation Number labor times are subject to change.
Special Tools
P-SC-2020070012
https://www.startekinfo.com/StarTek/outside/224427/?requestedDocId=224427
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