Check Windshield Bonding – 2020 Mercedes-Benz GLE-Class

August 7, 2020 NHTSA CAMPAIGN NUMBER: 20V464000

Windshield May Separate from Vehicle

 

A separated windshield may reduce the effectiveness of the passenger air bag restraint system and increase the risk of injury in a crash.

 

NHTSA Campaign Number: 20V464

Manufacturer Mercedes-Benz USA, LLC.

Components VISIBILITY, AIR BAGS

Potential Number of Units Affected 1

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2020 GLE 450 vehicle. The windshield may not have been bonded correctly to the vehicle, possibly allowing it to separate from the vehicle and affect the full protective function of the passenger’s frontal air bag in the event of a crash.

 

Remedy

MBUSA will notify the owner, and a dealer will inspect the windshield bonding and repair it as necessary, free of charge. The recall began August 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020080014.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification Check Windshield Bonding MY20 167(GLE-Class)	Date: August 14, 2020

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 

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Campaign No. :	NHTSA ID		Campaign Desc. :	Check Windshield Bonding
TBD	20V464		20P2197280
This is to notify you of a new Recall Campaign regarding the windshield bonding on 1 Model Year (“MY”) 2020 167 (GLE-Class) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VIN will be flagged in VMI as “PENDING” on August 14, 2020.
Background
Issue		Mercedes-Benz AG, (“MBAG”) the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicle, the bonding of the windshield might not meet the specifications. An incorrectly bonded windshield might separate from the vehicle body in case of an accident. In case of an activation of the passenger airbag, the windshield might not be able to support the airbag as intended. As a consequence, the restraint effect of the passenger airbag could be impaired, potentially increasing the risk of injury for the front passenger.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the windshield bonding on the affected vehicle and rework it, if necessary.
Parts		Parts are not required for repair. However, the current remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLE-Class
Vehicle Populations
Total Recall Population		1
Total Vehicles in Dealer Inventory		0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory     covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)  Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		The customer letter will be mailed approximately at the time of launch.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Check Windshield Bonding MY20 167 (GLE-Class)	Date: August 28, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

 

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Campaign No. :	NHTSA ID		Campaign Desc. :	Check Windshield Bonding
2020080014	20V464		20P6790001
This is to notify you of a Recall Campaign launch regarding windshield bonding on 1 Model Year (“MY”) 2020 167 (GLE-Class) vehicle.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 28, 2020.
Background
Issue		Mercedes-Benz AG, (“MBAG”) the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicle, the bonding of the windshield might not meet the specifications. An incorrectly bonded windshield might separate from the vehicle body in case of an accident. In case of an activation of the passenger airbag, the windshield might not be able to support the airbag as intended. As a consequence, the restraint effect of the passenger airbag could be impaired, potentially increasing the risk of injury for the front passenger.
What We’re Doing		An authorized Mercedes-Benz dealer will check the windshield bonding on the affected vehicle and rework it, if necessary.
Parts		Parts are required for repair. The recall remedy is available and repairs can be performed as necessary.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLE-Class
Vehicle Populations
Total Recall Population		1
Total Vehicles in Dealer Inventory		0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		The customer letters will be mailed approximately at the time of launch.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2020080014, August 2020

 

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model GLE-Class (167 platform) Model Year 2020 Check Windshield Bonding

 

 

Mercedes-Benz AG, (“MBAG”) the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicle, the bonding of the windshield might not meet the specifications. An incorrectly bonded windshield might separate from the vehicle body in case of an accident. In case of an activation of the passenger airbag, the windshield might not be able to support the airbag as intended. As a consequence, the restraint effect of the passenger airbag could be impaired, potentially increasing the risk of injury for the front passenger. An authorized Mercedes-Benz dealer will check the windshield bonding on the affected vehicle and rework it, if necessary.

 

Prior to performing this Recall Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 1 vehicles are involved.

 

Order No. P-RC-2020080014

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Work procedure  

1. Replace windshield (AR67.10-P-1700ME).

Remove any masking tape residues on the body flange of the windshield.

 

Primary Parts Information

Qty.	Part Name	Part Number
1	Windshield	A 167 670 03 00
1	Adhesive	A 000 989 49 05

 

Warranty Information

Operation: Replace windshield (02-1697)

Includes: Remove masking tape residues on the body flange of the windshield.

Damage Code	Operation Number	Labor Time (hrs.)
67 900 01 7	02-1697	3.4

 

 

P-RC-2020080014

 

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IMPORTANT SAFETY RECALL 2020080014
This notice applies to your vehicle, VIN:
Check Windshield Bonding
NHTSA Recall #20V464

 

August, 2020

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

Dear Mercedes-Benz Owner:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLE-Class vehicle.  Our records indicate that your vehicle is included in the affected population.

 

What is the CONCERN?

On a certain Model Year (“MY”) 2020 GLE-Class vehicle, the bonding of the windshield might not meet the specifications. In case of an activation of the passenger airbag, the windshield might not be able to support the airbag as intended. As a consequence, this could reduce the effectiveness of the passenger airbag restraint system, potentially increasing the risk of injury for the front passenger

 

What will your DEALER DO?

An authorized Mercedes-Benz dealer will check the windshield bonding on the affected vehicle and repair it, if necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than five hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.

 

What should YOU DO?

For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to check the windshield bonding and rework it, if necessary under Recall Campaign # 2020080014. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.

Impact from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability.

 

To find the most convenient  authorized Mercedes-Benz dealer from your smartphone, scan the QR code to  the left.

 

Information for Owners

In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed.  See www.mbusa.com/recall.  Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer.  If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you.  Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

 

We apologize for any inconvenience this situation may cause you.

 

Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MERCEDES-BENZ	GLE450	2020

 

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11 Associated Documents

Defect Notice 573 Report

RCLRPT-20V464-8723.PDF 214.013KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V464-0807.PDF 211.138KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V464-1530.PDF 211.238KB

 

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Recall Acknowledgement

RCAK-20V464-7970.pdf 244.8KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V464-3024.PDF 211.321KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Check Windshield Bonding MY20 167(GLE-Class)

RCMN-20V464-7559.pdf 98.678KB

 

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Recall 573 Report – AMENDMENT 1

RCLRPT-20V464-3077.PDF 214.014KB

 

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Remedy Instructions and TSB

RCRIT-20V464-0567.pdf 144.974KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V464-7757.pdf 507.929KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Check Windshield Bonding MY20 167 (GLE-Class)

RCMN-20V464-9683.pdf 208.11KB

 

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Recall Quarterly Report #4, 2021-2

RCLQRT-20V464-5517.PDF 211.423KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V464&docType=RCL

 

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