Rearview Camera Field of View – 2020 Mercedes-Benz CLA-Class

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Rearview Camera Field of View
MY20 118(CLA-Class)
Date: May 22, 2020

 

IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

 


Campaign No. : Campaign Desc. : Rearview Camera Field of View
2020050011 20P5490462
This is to notify you of a Service Campaign launch regarding the rearview camera field of view on 13 Model Year (“MY”) 2020 118 CLA-Class (C118 platform) vehicles.  This service campaign is related to PENDING RECALL NHTSA ID#20V265.  Affected VINs will be flagged in VMI as “OPEN” on May 22, 2020.
Background
Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 CLA-Class (C118 platform) vehicles, the rearview camera display does not fully display the rear middle test object.  While the warning message text box slightly covers the rear middle test object, driver rearview camera visibility is not impaired.
What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the control unit software on the affected vehicles.
Parts Parts are not necessary for this Service Campaign.
Vehicle Model Year(s) 2020
Vehicle Model CLA-Class
Vehicle Populations
Total Campaign Population 13
Next Steps/Notes
AOMS/SOMS AOMs – This Service Campaign may generate questions from your dealers.

IMPORTANT: After warranty claim submission for this service campaign, VINs currently in “pending” status will be automatically removed from the recall (NHTSA ID# 20V265) population within 7 business days in Netstar VMI. Please allow time for the systems to accept the claim and change the status accordingly.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Campaign No. 2020050011, May 2020

TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model CLA-Class (C118 platform) vehicles
Model Year 2020
Rearview Camera Field of View

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 CLA-Class (C118 platform) vehicles, the rearview camera display does not fully display the rear middle test object. While the warning message text box slightly covers the rear middle test object, driver rearview camera visibility is not impaired. An authorized Mercedes-Benz dealer will update the control unit software on the affected vehicles.

Prior to performing this Campaign:

  • Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform
  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform
  • Please review the entire Campaign bulletin and follow the repair procedure exactly as

Approximately 13 vehicle is affected.

 

Order No. P-SC-2020050011


 

 Note:

  • Use Xentry 12/19 with all associated patches or higher.
  • Follow the steps exactly as described in Xentry.
  • Connect battery charger (battery voltage >12.5V).
  • Ensure all electrical consumers are switched-off.
  • In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
  • Refer to Star Diagnosis System (SDS) Best Practices Guide.

 

Work procedure

 

  1. Connect XENTRY Diagnosis.

 

  1. Perform SCN coding in N66/2 rear-view-camera control unit.

To do this, select menu item “Quick test view  N66/2- rear-view-camera – (RFK)   Adaptations  Control unit update  Update of SCN coding “.  Then follow the user guidance in XENTRY Diagnosis.

 

  1. Disconnect XENTRY Diagnosis.

 

Warranty Information

Operation: Connect/disconnect battery charger (02-5058)

Star Diagnosis System (SDS), Connect/disconnect (02-4762)

Perform SCN coding in N66/2 rear-view-camera control unit (02-9446)

Damage Code Operation Number Labor Time (hrs.)
54 904 62 8 02-5058 0.1
02-4762 0.1
02-9446 0.1

 

Note

Operation Number labor times are subject to change

 

P-SC-2020050011


Campaign No. 2020050011, May 2020

https://www.startekinfo.com/StarTek/outside/224180/?requestedDocId=224180

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J2534 Pass-Thru

CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware
CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
CarDAQ-Plus 2
Autel MaxiFlash Elite J2534
VSI J2534 ECU Reprogrammer
Autel (AULMF2534) MaxiFlash Pro

 

 

 

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com

 

 

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Last update on 2020-07-09 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-09 / Affiliate links / Images from Amazon Product Advertising API

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