20P2197236 – Welding of Rear Crossmember – 2020 Mercedes-Benz GLE-Class, GLS-Class

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March 20, 2020 NHTSA CAMPAIGN NUMBER: 20V172000

Rear Crossmember May Detach

If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.

 

NHTSA Campaign Number: 20V172

Manufacturer Mercedes-Benz USA, LLC.

Components STRUCTURE

Potential Number of Units Affected 224

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.

 

Remedy

MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. The recall began July 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020060013.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Welding of Rear Crossmember
MY20 167, X 167 (GLE-Class, GLS-Class)
DATE: March 27, 2020

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis


Campaign No. :  NHTSA ID Campaign Desc. :  Welding of Rear Crossmember
TBA 20V172 20P2197236
This is to notify you of a new Recall Campaign regarding the welding of the rear crossmember in 224 Model Year (“MY”) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on March 27, 2020.
Background
Issue Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications.   When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users.
What We’re Doing MBUSA will conduct a voluntary recall.  An authorized Mercedes-Benz dealer will replace the rear crossmember on the affected vehicles.
Parts Parts are not yet available. An additional notification will be sent once parts are available.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model GLE-Class, GLS-Class
Vehicle Populations
Total Recall Population 224
Total Vehicles in Dealer Inventory 4
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class and GLS-Class  vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customers will be notified of the recall via interim letter on 4/3/2020.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Replace Rear Crossmember
NHTSA Recall # 20V172

 

April, 2020

 

Dear Mercedes-Benz Owner,

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year (“MY”) 2020 GLE-Class and GLS-Class vehicles. Our records indicate that your

 

What is the Concern? 

In certain MY 2020 GLE-Class ( 167 platform) and GLS-Class (X 167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users.

 

An authorized Mercedes-Benz dealer will replace the rear crossmember on the affected vehicles.

 

Unfortunately, the parts to remedy this are not yet available. We are working to obtain the necessary parts to correct this condition as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.

 

Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a www.MBUSA.com/recall.

 

If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.

 

If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington , D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327- 4236 (TTY 1-800-424-9153); or go to http:/ /www.safercar.gov.

 

Sincerely,

 

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Replace Rear Crossmember – Phase 1
MY20 167 (GLE-Class)
DATE: July 10, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis


Recall Campaign Launch Notification July 10, 2020
Campaign No. :  NHTSA ID Campaign Desc. : Replace Rear Crossmember – Phase 1
2020060013 20V172 20P6490004
This is to notify you of a Recall Campaign Launch regarding the welding of the rear crossmember in 179 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.

Affected VINs will be flagged in VMI as “OPEN” on July 10, 2020.

Background
Issue Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications.   When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the rear crossmember on the affected vehicles.
Parts Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s) 2020
Vehicle Model GLE-Class
Vehicle Populations
Total Recall Population 179 (Phase 1)
Total Vehicles in Dealer Inventory 1
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letter will be mailed on July 17, 2020
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


Campaign No. 2020060013, July 2020

Phase 1 (GLE)

TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model GLE-Class (167 platform)
Model Year 2020
Welding of Rear Crossmember / Phase 1

 

Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users. An authorized Mercedes- Benz dealer will replace the rear crossmember on the affected vehicles.

 

Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 179 vehicles are involved.

 

Order No. P-RC-2020060013

 


 

 

Procedure

 

  1. Replace crossmember (A, figure 1) for rear bumper (AR88.20-P-2250ME).

Replace nuts (B, figure 1).

crossmember

Figure 1

 

Primary Parts Information

Qty. Part Name Part Number
1* Rear end crossmember (GLE) A 167 610 99 00
8 Nut for mounting rear-end crossmember N 000000 008269

 

*parts must be verified in XPPI by VIN

 

 

Warranty Information

Operation: Replace crossmember for rear bumper (02-1572)

Damage Code Operation Number Labor Time (hrs.)
64 900 04 7 02-1572 1.3

 

Note

Operation Number labor times are subject to change.

 

P-RC-2020060013

 


IMPORTANT SAFETY RECALL 2020060013
This notice applies to your vehicle, VIN:
Replace Rear Cross Member
NHTSA Recall # 20V172

 

July, 2020

 

  • A remedy is available for your vehicle.
  • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
  • This repair will be provided free of charge.

 

2020060013

 

Dear Mercedes-Benz Owner:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLE-Class and GLS-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN? In certain MY 2020 GLE-Class and GLS-Class vehicles, the welds on the rear cross member might not meet current   production specifications.  When the rear-towing eye is used for towing, cracks might occur in the weld seams, which could lead to the rear cross member detaching from the vehicle, increasing the risk of a crash for other road users.

 

What will your DEALER DO? An authorized Mercedes-Benz dealer will replace the rear cross member on the affected vehicles. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority.  While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.
What should YOU DO?  For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience.  To locate authorized dealers see www.MBUSA.com/recall.  Please mention you are scheduling an appointment to have the rear cross member replaced under Recall Campaign # 2020060013.

You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.  Impacts from COVID-19.  Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC.  Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available.  Your preferred authorized Mercedes-Benz dealer can confirm availability.

Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient  authorized  Mercedes-Benz dealer from your smartphone, scan the QR code to  the left.

 

A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

 

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 


 

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Replace Rear Crossmember – Phase 2
MY20 167, X 167 (GLE-Class, GLS-Class)
DATE: September 4, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

 


Recall Campaign Launch Notification September 4, 2020
Campaign No. :  NHTSA ID Campaign Desc. : Replace Rear Crossmember – Phase 2
2020060013 20V172 20P6490004
This is to notify you of a Recall Campaign Launch regarding the welding of the rear crossmember in 224 Model Year (“MY”) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  Affected VINs will be flagged in VMI as “OPEN” on September 4, 2020.

Background

Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications.   When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the rear crossmember on the affected vehicles.
Parts Parts are available and can be ordered as necessary.

Vehicles Affected

Vehicle Model Year(s) 2020
Vehicle Model GLE-Class, GLS-Class

Vehicle Populations

Total Recall Population 179 (Phase 1) + 45 (Phase 2)
Total Vehicles in Dealer Inventory 4
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class and GLS-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes

Customer Notification Timeline Customer letter for Phase 2 will be mailed on September 11, 2020
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


Campaign No. 2020060013, July 2020

Phase 2 date 9/4/2020

 

TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model GLE-Class (167 platform) and GLS-Class (X167 platform)
Model Year 2020
Welding of Rear Crossmember / Phase 2

 

Mercedes-Benz AG, (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on and GLS-Class (X167 platform) certain Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles, the tensile strength of the welds on the rear crossmember might not meet current production specifications. When the rear towing eye is used for towing, cracks might occur in the weld seams which could lead to the rear crossmember detaching from the vehicle, increasing the risk of a crash for other road users. An authorized Mercedes-Benz dealer will replace the rear crossmember on the affected vehicles.

 

Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 224 vehicles are involved.

 

Order No. P-RC-2020060013

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 


 

Procedure

 

  1. Replace crossmember (A, figure 1) for rear bumper (AR88.20-P-2250ME).

Replace nuts (B, figure 1).

crossmember

Figure 1

 

Primary Parts Information

Qty. Part Name Part Number
1* (as required) Rear end crossmember (GLE) A 167 610 99 00
1* (as required) Rear end crossmember (GLS) A 167 610 39 03
8 Nut for mounting rear-end crossmember N 000000 008269

 

*parts must be verified in XPPI by VIN

 

Warranty Information

Operation: Replace crossmember for rear bumper (02-1572)

Damage Code Operation Number Labor Time (hrs.)
64 900 04 7 02-1572 1.3

 

Note

Operation Number labor times are subject to change.

 

P-RC-2020060013

 


IMPORTANT SAFETY RECALL 2020060013
This notice applies to your vehicle, VIN:
Replace Rear Cross Member
NHTSA Recall #20V172

 

September, 2020

 

  • A remedy is available for your vehicle.
  • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
  • This repair will be provided free of charge.

 

2020060013

 

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLE-Class and GLS-Class vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN? In certain MY 2020 GLE-Class and GLS-Class vehicles, the welds on the rear cross member might not meet current production specifications.  When the rear-towing eye is used for towing, cracks might occur in the weld seams, which could lead to the rear cross member detaching from the vehicle, increasing the risk of a crash for other road users.
What will your DEALER DO? An authorized Mercedes-Benz dealer will replace the rear cross member on the affected vehicles.  This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority.  While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.
What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience.  To locate authorized dealers see www.MBUSA.com/recall.  Please mention you are scheduling an appointment to have the rear cross member replaced under Recall Campaign # 2020060013.  You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.

Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC.  Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available.   Your preferred authorized Mercedes-Benz dealer can confirm availability.

Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient  authorized  Mercedes-Benz dealer from your smartphone, scan the QR code to  the left.

 

A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed.  See www.mbusa.com/recall.  Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer.  If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

 

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ GLE350 2020
MERCEDES-BENZ GLE450 2020
MERCEDES-BENZ GLS450 2020

 


19 Associated Documents

Recall 573 Report – Amendment 4

RCLRPT-20V172-1285.PDF 215.564KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Replace Rear Crossmember – Phase 1

RCMN-20V172-1778.pdf 365.516KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V172-9095.pdf 593.876KB

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Recall 573 Report – Amendment 2

RCLRPT-20V172-8247.PDF 215.516KB

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Recall 573 Report – Amendment 3

RCLRPT-20V172-6099.PDF 215.558KB

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Remedy Instructions and TSB

RCRIT-20V172-1514.pdf 203.994KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V172-4346.pdf 507.254KB

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Recall 573 Report – Amendment 5

RCLRPT-20V172-2337.PDF 215.601KB

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Defect Notice 573 Report

RCLRPT-20V172-8540.PDF 214.485KB

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Recall 573 Report – Amendment 1

RCLRPT-20V172-1849.PDF 215.547KB

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Recall Acknowledgement

RCAK-20V172-9300.pdf 244.786KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification – Welding of Rear Crossmember

RCMN-20V172-6930.pdf 169.929KB

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Recall 573 Report – Amendment 6

RCLRPT-20V172-6399.PDF 215.605KB

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ISSUED Owner Notification Letter(Part 577)- Phase 2 – GLS

RCONL-20V172-0272.pdf 507.496KB

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Remedy Instructions and TSB

RCRIT-20V172-2171.pdf 204.603KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V172-5403.PDF 211.242KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V172-0099.PDF 211.139KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification – Replace Rear Crossmember – Phase 2

RCMN-20V172-8556.pdf 367.823KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Welding of Rear Crossmember

RCMN-20V172-1326.pdf 170.406KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V172&docType=RCL

 


 

Bestseller No. 1
YESWELDER Gas Gasless 160A multiprocess MIG Welder,Flux Cored/MIG/Lift TIG/Stick ARC Welder 4 in 1 Welding Machine,Synergic Control 110V/220V Dual Voltage
  • [4 IN 1 WELDING MACHINE] Capable of flux MIG, gas MIG,MMA, Lift TIG.
  • [SYNERGIC CONTROL] Select different thicknesses or adjust the amperage, the recommend voltage and wire feeding speed will be automatically switched into, you can also adjust according to your welding habit. Easy to use for beginners and professionals.
  • [LED DISPLAY] Compared to other traditional displays, our intelligent LED display can help you view the data more clearly, such as the current, function mode and welding mode. Give you a better welding experience.
  • [GAS/GASLESS WELDING] Flux Core Wire(Gasless) or Solid Wire(Gas). This Welder can work with 2 and 10 pounds rolls of .030"(0.8mm) and .035" (0.9mm) solid core wire, flux core wire. It also performs well with most 6010, 6011, 6013 and 7018 rods in Arc Welding mode.
  • [PORTABLE&POWERFUL] Only weigh 19.4lb(8.8kg), compatible with 2lb, up to 10lb wires. And can be plugged into 110V / 220V dual voltage.
SaleBestseller No. 2
ARCCAPTAIN 130A MIG Welder, 110V Flux Core MIG Welder/Lift TIG/Stick 3 in 1 Welding Machine with Synergy, IGBT Inverter Portable Gasless Welder Equipment with Welding Gun and 2lb Welding Wire
  • SYNERGIC CONTROL: The recommend current and wire feeding speed will be automatically matched after selected diameter of the welding wire(you can choose .030”/.035”/.040" flux core wire). The MIG welder is easier for beginners or those that are learning to weld and want to make small repairs around the house. 1 Free Flux Core Wire .030".
  • 3-IN-1 WELDER: 3 welding modes Flux Core Gasless MIG/ Lift TIG/ MMA meet your different requirements (Need to buy extra Lift tig torch). Adjust the current and 10-speed variable feed controls for perfectly managed flux-cored welding of carbon steel, stainless or even thicker steel, Ideal for home DIY, outdoor repairs, rusty metal, farm and road equipment, and maintenance and repairs.
  • SAFETY PROTECTION: The welder comes with an attached MIG torch and power cable, you can weld after unpacking the box, it’s convenient to use. Built-in over-current protection, over-load protection, overheating, and over-voltage function that extend the lifespan of the machine.
  • PORTABLE AND COMPACT: The machine weighs only 11.79 pounds, and you can freely carry it anywhere with a handle or shoulder strap. Package includes 1* MIG130 Welder, 1* MIG Torch, 1*Ground Clamp, 1* Electronic Holder, 1* .030"/2lb Flux Cored Wire,1* 0.8/.030" conductive Nozzle,1* 0.9/.035" conductive Nozzle,1* Brush&Hammer,1* User Manual.
  • WARM SERVICE & 2-YEAR WARRANTY: 30-Day Money Back Guarantee and 2-Year Warranty. Ideal for fathers day gifts. Every single of our welder machines passed various authoritative Laboratory tests in simulating extremely harsh environments before leaving our ARCCAPTAIN factory that conforms to the high standards.
Bestseller No. 3
Lincoln Electric 90i MIG and Flux Core Wire Feed Weld-PAK Welder, 120V Welding Machine, Portable w/Shoulder Strap, Protective Metal Case, Best for Small Jobs, K5256-1
  • WELD ANYWHERE: Plug in the Weld-Pak 90i MIG wire feed welder anywhere 120V input power is available; It's designed to use with flux-cored welding wire (1/4” max thickness) or solid MIG wire (3/16" max thickness)
  • ACCESSORIES INCLUDED: The machine comes with a full list of accessories including a welding gun, nozzle, contact tip, work cable and clamp; Metal case provides protection from the elements
  • LIGHT & PORTABLE: Ideal for maintenance and mobile welders, thanks to its small and lightweight (15 lbs) inverter design and shoulder strap for portability; A good choice for professionals but it’s an easy to use welder for beginners too
  • SMOOTH & EASY OPERATION: Has simple control with two knobs for wire speed and voltage; Inverter power source makes it more efficient to operate and provides smoother weld characteristics compared to traditional welders
  • PERFECT FOR SMALL WELD JOBS: This machine is best for DIY projects, hobbyists, home repairs and more; Infinite welding voltage allows fine-tuning of weld characteristics
Bestseller No. 4
TOOLIOM 135A Gasless Flux Core MIG Welder 110V MIG Welder Flux MIG/Lift TIG/Stick 3 in 1 Welding Machine IGBT DC Inverter with LCD Display
  • Intelligent LCD panel provides welding data display and helps you read it clearly.
  • Up to 135A output current that can weld mild steel up to 1/8 inch (3.0mm) plate.Suitable for .030” & .035” flux core welding wire.
  • Multi-functions in one machine,can be used to Flux MIG / Stick /Lift TIG(need buy extra Lift TIG Torch, not included)
  • Synergic control, the wire feeding speed can be adjusted according to your needs.
  • Powered by standard 110V household voltage.
SaleBestseller No. 5
AZZUNO 200A MIG Welder,110V/220V Dual Voltage multiprocess welder,Gas Gasless MIG Welding Machine,4 in 1 Flux MIG/Solid Wire/Lift TIG/Stick ARC Welder (Grey)
  • 4 in 1 Welding Machine:This is a multifunctional welding machine,suitable for MMA, Lift TIG, flux MIG, gas MIG,4 welding modes for you to choose.
  • Synergic Control: Adjusting the amperage or choosing different wire thicknesses,the voltage and wire feeding speed will automatically change.Even a beginner can easily use it.
  • Gas/Gasless Welding: You can choose Flux Core Wire(Gasless) or Solid Wire(Gas). This Welder Can handle 2 lb and 10 lb rolls of wire 0.8mm~1.0mm Flux Core Wire/Solid Wire, MAX Welding Thickness 8.0mm.
  • Lift TIG/ARC Welding: Lift TIG available,TIG Torch fits WP17V, not included in the package.TIG Welding thickness 1.0MM-8.0MM, Suitable for thin work-pieces such as stainless steel, alloy steel, carbon steel etc.Arc Welding fits rods E6013.
  • Powerful And Safe Machine:This 200A Welding machine can weld mild up to 8.0mm plate,equipped with overload and overheating system,feel free to use,it’s very safe.
SaleBestseller No. 6
GZ GUOZHI 140Amp MIG Welder, 110V Flux Core MIG/Stick/Lift TIG 3 in 1 MultiProcess Welding Machine with Synergy, IGBT Inverter Portable Gasless Welder with 10ft 500A Electrode Holder & Work Clamp
  • 3 in 1 MultiProcess Welder: 🔥 GZ GUOZHI 3 in 1 welder machine. Digital FLUX MIG/ARC/Lift TIG. Unique dynamic characteristics controlling cycle,stable welding arc,lesssplash, nice appearance, high welding efficiency.
  • Synergic Control for Easier to Use: 🔥 GZ GUOZHI MIG welder has MIG unitary design, Automatic change of the voltage & wire feeding speed by adjusting amperage. It is easy for both beginners and professional welders to operate it.You can also switch to manual mode and adjust machine parameters freely.
  • Advanced Technology: 🔥 90V-140V wide-voltage design,unafraid of the voltage fluctuations. It can handles 2 pounds of Flux-Core wire. It can use ф0.03" & ф0.035" Flux-Core wire, fit for welding rods below 1/8 inch with MMA /Stick function and also can weld stainless steel if you buy a extra TIG lift torch. It can also weld normally at minus 15 degrees.
  • Safety First & Portable Design: 🔥 This MIG welding machine is with Over-heating protection, Over-current protection,Over-Voltage protection and Over-loading protection,use more safety. Because of the small size and light weight, it is very easy to carry, ideal for outdoor repairs /aerial work.
  • Comes with Everthing Need: 🔥 All our accessories are made of high-quality materials. Package included: 1*10-feet MIG Gun(Pre-installed) , 1*10-feet 500A Electrode Holder , 1*10-feet 500A Work Clamp, etc.
SaleBestseller No. 7
bestarc 145A MIG Welder, 110V/220V Dual Voltage Gas/Gasless Flux Core MIG Welder/Lift TIG/Stick 3 in 1 Synergic MIG145 9GEN Welding Machine, Flux/Solid Welder Digital Screen Display
  • 3-IN-1 welder: The MIG145 MIG welder has multi-function for Gas/Gasless MIG, Lift TIG and Stick. Maximum current is 145 amps, supporting gasless flux-cored mig wire and solid mig wire, and can use 0.030"/0.035"/0.040" flux core wire size, 0.030" solid wire size. The flux core welder excels in welding stainless steel, carbon steel, and even thicker steel, meeting diverse welding needs.
  • Digital Screen Display: We design this MIG welding machine with full new technology. MIG welder 110v/220v with LED digital screen display voltage, current, and other parameters. You do not need to remove the helmet to assess the equipment status. You can make real-time adjustments, enhancing efficiency and accuracy.
  • Synergic Control: The 3 in 1 welder adopts IGBT and integrated wire feed technology to automatically match the recommended voltage and wire feed speed (current). At the same time, the user can also press the adjustment knob to individually adjusted the voltage±3V, making it accessible to both beginners and professionals.
  • 110/220V Dual-Voltage: The gasless mig welder supports 110/220V dual voltage, automatically identifying the input voltage, and clearly display through the front panel indicator. This design enables the MIG welder to work seamlessly in different power environments, providing greater convenience and applicability.
  • Portable & Powerful: The MIG welder weighs just 13.7 pounds and comes with a shoulder strap for easy carrying and outdoor use. Package includes 1×MIG145 MIG welder machine, 1×MIG torch, 1×Earth clamp, 1×Stick holder, 1×0.040" Flux cored wire, 1×0.030" Solid wire, 1×0.030"/0.035"/0.040" Contact tip, 1×0.030"/0.035" Wire feed rollers, 1×2 meters gas hose, 1×220V to 110V Wire adapter, 1×Shoulder strap, 1× User manual.
Bestseller No. 8
Lincoln Electric Power MIG 211i MIG Welder K6080-1
  • Simple user interface - Seven segment display with basic knob controls.
  • Process Capabilities - MIG, Flux-Cored and Spool Gun.
  • Dual Input Voltage - 120V and 230V inputs so you can plug into any common power supply.
  • Ergonomic Case - Sleek and robust case design with multiple lift points for ease of mobility around the shop.
  • Lightweight and Portable - Only 41 lbs
Bestseller No. 9
S7 200Amp MIG Welder - 4 in 1 Multiprocess Welding Machine for Gas/Gasless Welding, Lift TIG, and Stick ARC Welding - Dual Voltage 110V/220V
  • 🛡️Versatile 4 in 1 Welding Machine: This multiprocess welding machine is perfect for MMA, Lift TIG, flux MIG, and gas MIG welding. Choose from 4 welding modes to suit your needs.
  • 🛡️Synergic Control for Easy Use: Adjust the amperage or wire thickness and the voltage and wire feeding speed will automatically change. Even beginners can use it with ease.
  • 🛡️Gas/Gasless Welding Options: Choose between Flux Core Wire (Gasless) or Solid Wire (Gas) welding. This welder can handle 2 lb and 5 lb rolls of wire 0.8mm~1.0mm Flux Core Wire/Solid Wire, with a maximum welding thickness of 4.5mm.
  • 🛡️Lift TIG/ARC Welding Capabilities: Lift TIG is available with a TIG Torch that fits WP17V (not included in the package). TIG welding thickness ranges from 0.5MM-3MM, making it suitable for thin work-pieces such as stainless steel, alloy steel, carbon steel, and more. Arc welding fits rods E7018, E6013.
  • 🛡️Powerful and Safe: This 200A welding machine can weld mild up to 4.0mm plate and is equipped with an overload and overheating system, making it safe to use.
Bestseller No. 10
GZ GUOZHI 200A MIG Welder, 7 in 1 Gas MIG/MAG/Gasless Flux Core MIG/Lift TIG/Stick/Spot Welding/Spool Gun Multi-Process, Dual Voltage 110V/220V Welding Machine
  • 【 7 IN 1 Multi-functions Welder】: The GZ GUOZHI welding machine offers 7 processes:Gas MIG, MAG, Flux Core MIG, MMA/Stick, LIFT TIG, Spot Welding and Spool Gun(spool gun need to purchase separately).
  • 【Upgraded Mig Welder & Excellent Display】: GZ GUOZHI Multifunctional Welding Machine has double LCD display for easy viewing. Current can be stepless adjustment(MIG: 40A-200A,MMA:20A-180A,TIG:10A-180A). The voltage and current can be preset, can use the welder without adjusting next time, more convenient to use.
  • 【Synergic Control】: Automatic change of the voltage & wire feeding speed by adjusting amperage. It is easy for both beginners and professional welders to operate.You can also switch to manual mode and fine-tune current /voltage freely.
  • 【Wide Application】: This MIG welder machine with Gas MIG and FLUX MIG, 2 pounds /10 pounds dual purpose. FLUX MIG can weld 0.03" & 0.035" flux core wire, GAS MIG can weld 0.03" & 0.035" solid wire. Arc Welding fits rods E7018, E6013. You can weld stainless steel by lift tig function.Aluminum can be welded by using a special spool gun (Asin: B0CGM1RVJF). (tig gun and spool gun need to purchase separately)
  • 【 2 YEAR Warranty】: Every piece of GZ GUOZHI welding tools is strickly inspected and quality control process, you can buy freely and rest assure to try. Any questions of mig welder please just feel free to contact us, we will spare our no effort to help you.

Last update on 2024-05-23 / Affiliate links / Images from Amazon Product Advertising API

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