Lashing Rails May Detach – 2019 Mercedes-Benz Sprinter

December 19, 2019 NHTSA CAMPAIGN NUMBER: 19V908000

Lashing Rails May Detach

If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V908

Manufacturer Daimler Vans USA, LLC

Components EQUIPMENT

Potential Number of Units Affected 183

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.

 

Remedy

DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3ZUSCHI.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Vans Recalls

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Anthony Washington, Department Manager, Regulations and Certifications
RE: Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Lashing Rails	DATE: April 1, 2020

 

IMPORTANT CAMPAIGN INFORMATION

 

 

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Campaign	Campaign Desc. :		Lashing Rails
2020020018	VS3ZUSCHI
This is to notify you of the upcoming Recall Campaign concerning the lashing rails in the load compartment on approximately 155 MY19 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI.
Background
Issue	Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter vans (platform 907 (VS30)), the lashing rails on the left and right side walls were not installed according to manufacturing specifications. As a result, the lashing rails may not have a sufficient amount of adhesive and/or an incorrect positioning of the adhesive and lack the activator necessary for the adhesive to fully cure. If the lashing rails were not installed per specification, over time, the lashing rails could separate from the side walls of the vehicle, which could lead to the items being transported to become unsecured and shift inside the cargo compartment while the vehicle is operating, increasing the risk of a crash.
What We’re Doing	An authorized Mercedes-Benz dealer will affix the lashing rails to the side walls in the vehicle loading compartment of the affected vehicles in accordance with the manufacturing specifications.
Parts	Parts are available for ordering.
Vehicles Affected
Vehicle Model Year(s)	Model Year 2019
Vehicle Model	Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall	155
Dealer Inventory	18
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		An owner notification letter will be mailed in late March 2020.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer   satisfaction.

 

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Campaign No. 2020020018, March 2020

 

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model 907 (Sprinter), Model Year 2019 Tie-down Rails

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter vans (platform 907 (VS30)), the lashing rails on the left and right side walls were not installed according to manufacturing specifications. As a result, the lashing rails may not have a sufficient amount of adhesive and/or an incorrect positioning of the adhesive and lack the activator necessary for the adhesive to fully cure. If the lashing rails were not installed per specification, over time, the lashing rails could separate from the side walls of the vehicle, which could lead to the items being transported to become unsecured and shift inside the cargo compartment while the vehicle is operating, increasing the risk of a crash. An authorized Mercedes-Benz dealer will affix the lashing rails to the side walls in the vehicle loading compartment of the affected vehicles in accordance with the manufacturing specifications.

 

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 155 vehicles are involved.

 

Order No. V-RC- 2020020018

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 

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Re-attach tie-down rails to side wall (code: VS3ZUSCHI, acc. no.: 60 940 56)                                        SM68.50-D-0010SG

 

Operation no. of the operation texts or standard texts and flat rates

Op. no.	Operation text	Flat rate (medium wheelbase) (hrs.)	Damage Code	Flat rate (long wheelbase) (hrs.)
02 1673	Operations: Re-attach 3 center tie-down rails on side wall	2.2	60 940 56 7	2.4
02 1674	Operations: Re-attach 6 center and upper tie-down rails on side wall	4.0	60 940 56 7	4.3
02 1675	Operations: Extra work for refastening 6 tie-down rails in center and at top on side wall on vehicle with load compartment trim	0.3	60 940 56 7	0.5

 

Shown on model 907.6 with code VA2 (load compartment interior trim up to roof height (wood))

1 Tie-down rail
2 Tie-down rail

 

D68.50-A025-06

 

D68.50-1161-78

 

Shown on tie-down rail (1) with code V42 (Side wall to belt rail tie-down rails)

1       Tie-down rail

 

Danger	Risk of explosion from aluminum grinding dust, risk of injury to respiratory system from inhaling dust	Wear dust filter mask, safety glasses and protective gloves. Use a suitable, grounded dust extraction system.	AS60.00-Z-0007-01N
Warning	Risk of injury. Skin or eye injuries may result when handling hot or glowing objects.	Wear protective gloves, protective clothing and safety glasses, if necessary.	AS00.00-Z-0002-01A
Caution	Risk of injury caused by scraping or cutting body parts on sharp vehicle parts	Always wear protective gloves when working on or near sharp and non-deburred vehicle parts. Deburr repair panels.	AS00.00-Z-0017-01A
Topical note	Notes on carrying out repair work in the vehicle interior		AH68.00-N-0001-01S
Topical note	Pretreatment of bonding surfaces		AH60.00-P-0008-01SX
	Check
1	Check, whether the vehicle is affected by the measure.	For authorized Mercedes‑Benz service partners, only the entry in the “Extended VEGA Application” (EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS)  or vehicle list is thereby not necessary.
	Remove
2	Remove all load compartment trim between tie-down rails (1) at the top and tie-down rails (2) at the center.	Model 907.6 with code VC4 (Tie- down rails on side wall to roof frame)	AR68.30-D-1185TS

 

3	Drill out rivets of all installed tie- down rails (1, 2).	The number of rivets can vary depending on the given vehicle length.
4	Remove drilling chips.
5	Use heat gun to heat all tie-down rails (1, 2). 000 588 00 84 00 Heat gun	Hold heat gun directly at tie-down rail (1) and/or tie-down rail (2) and avoid excess heat at adjacent component parts. Otherwise, the adjacent components and the paintwork may be damaged.	WS54.00-P-0049B
6	Pry off all tie-down rails (1, 2) from body using suitable wedges.	Continuously readjust wedges to maintain preload.
7	Remove adhesive residue from body using a suitable tool.
8	Repair paint damage.	Use only primer filler and paints approved by Daimler AG: https://xentryportal.i.daimler.com
	Install
9	Remove adhesive residue from tie-down rails (1, 2) using a suitable tool and grind mating surfaces in crosshatched areas.	i WIS Service Media wsm://04_ 201800_64
10	Apply activator immediately to ground mating surfaces in crosshatched areas.	Körabond activator HG81	BR00.45-Z-1172-02A
11	Allow the activator to flash off.	A flash-off time of at least 10 min and max. 24 h up to adhesive application must be complied with. Activator must be applied again to the bonding surface if adhesive application takes place after 24 h.

 

12	Apply adhesive to tie-down rails (1, 2).	Apply adhesive at a gap of 1 cm to the outer edges (right and left). Disconnect the adhesive bead at the rivet holes of the tie-down rails (1, 2) for approx. 1 cm. This prevents adhesive extrusion in the visible area. The maximum setting time after applying the adhesive to the tie- down rails (1, 2) is 5 min. Adhesive bead diameter should be approx. 6 mm. Apply the adhesive in the center of the mating surfaces of the tie-down rails (1, 2). WIS Service Media wsm://04_ 201800_63 Körapur 140 white	BR00.45-Z-1158-02A
13	Moisten adhesive beads with water.	i Apply only fine spraying fog.
14	Position tie-down rails (1, 2) on body and rivet.	Helper required. The full strength of the tie-down rails (1, 2) is guaranteed after approx. 7 days curing time of the adhesive.
15	Install all load compartment trim between tie-down rails (1) at the top and tie-down rails (2) at the center.	Model 907.6 with code VC4 (Tie- down rails on side wall to roof frame)	AR68.30-D-1185TS

 

Repair materials

Number	Designation	Order number
BR00.45-Z-1158-02A	Körapur 140 white	A 009 989 17 71 09
BR00.45-Z-1172-02A	Körabond activator HG81	A 001 986 90 71 09

 

Parts ordering note

Part no.	Designation	Quantity
A 003 990 27 97	Rivet	As needed

 

2020020018

 

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IMPORTANT SAFETY RECALL #2020020018
This notice applies to your vehicle VIN:
Lashing Rails
NHTSA Recall #19V908

 

April, 2020

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

2020020018

 

Dear Mercedes-Benz Sprinter Owner or Lessee:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	MBAG determined that on certain Mercedes-Benz Sprinter vans, the lashing rails on the left and right side walls were not installed according to manufacturing specifications.  As a result, the lashing rails may have insufficient adhesive and/or activator. If the lashing rails were not installed per specification, over time, they could separate from the side walls of the vehicle, which could lead to the items being transported to become unsecured and shift inside the cargo compartment while the vehicle is operating, increasing the risk of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz Sprinter dealer will affix the lashing rails to the side walls in the vehicle loading compartment of the affected vehicles in accordance with the manufacturing specifications. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 6 hours and 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to affix the lashing rails to the side walls under Recall Campaign # 2020020018. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

 

A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

 

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT VIN:        

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Anthony Washington, Department Manager, Regulations and Certifications
RE: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Lashing Rails	DATE: January 13, 2020

 

IMPORTANT CAMPAIGN INFORMATION

 

 

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Campaign	Campaign Desc. :		Lashing Rails
N/A	PDGZUSCHI
This is to notify you of the upcoming Recall Campaign concerning the lashing rails in the load compartment on approximately 163 MY19 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Pending” in VMI.
Background
Issue	Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter vans (platform 907 (VS30)), the lashing rails on the left and right side walls were not installed according to manufacturing specifications. As a result, the lashing rails may not have a sufficient amount of adhesive and/or an incorrect positioning of the adhesive and lack the activator necessary for the adhesive to fully cure. If the lashing rails were not installed per specification, over time, the lashing rails could separate from the side walls of the vehicle, which could lead to the items being transported to become unsecured and shift inside the cargo compartment while the vehicle is operating, increasing the risk of a crash.
What We’re Doing	An authorized Mercedes-Benz dealer will affix the lashing rails to the side walls in the vehicle loading compartment of the affected vehicles in accordance with the manufacturing specifications.
Parts	Parts are still being verified. An additional notification will be sent when parts are available for repair.
Vehicles Affected
Vehicle Model Year(s)	Model Year 2019
Vehicle Model	Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall	163
Dealer Inventory	18
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		An owner notification letter will be mailed in early February 2020.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

 

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IMPORTANT SAFETY RECALL INTERIM NOTICE
This notice applies to your vehicle
VIN:
Load Compartment Lashing Rails
NHTSA Recall #19V908

 

February, 2020

 

• A safety defect exists in your vehicle.
• Remedy parts are not yet available for your vehicle.
• We will contact you again once parts are available.

 

Dear Valued Mercedes-Benz Sprinter Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Mercedes-Benz Sprinter vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

MBAG has determined that on certain Sprinter vans (platform 907 (VS30)), the lashing rails on the left and right side walls were not installed according to manufacturing specifications.  As a result, the lashing rails may not have a sufficient amount of adhesive and/or an incorrect positioning of the adhesive and lack the activator necessary for the adhesive to fully cure. If the lashing rails were not installed per specification, over time, the lashing rails could separate from the side walls of the vehicle, which could lead to the items being transported to become unsecured and shift inside the cargo compartment while the vehicle is operating, increasing the risk of a crash.

We want to assure you that MBAG is taking all necessary measures to remedy this situation for you. We are also working closely with the National Highway Traffic Safety Administration (“NHTSA”) and airbag suppliers to provide a remedy as soon as possible, and to prioritize repairs according to risk factors identified through testing. Unfortunately, replacement parts are not yet available for your vehicle, and we will contact you again once parts become available.

As soon as a suitable replacement part is available for your vehicle, we will send another letter notifying you to bring your vehicle to your local Authorized Mercedes-Benz Sprinter dealer to repair your vehicle free of charge. In the meantime, please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool, then enter your most recent contact information.

We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts.

In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

We apologize for any inconvenience this situation may cause you.

Sincerely,

 

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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9 Affected Products

Vehicles

MAKE	MODEL	YEAR
FREIGHTLINER	SPRINTER 1500	2019
FREIGHTLINER	SPRINTER 2500	2019
FREIGHTLINER	SPRINTER 3500	2019
FREIGHTLINER	SPRINTER 4500	2019
MERCEDES BENZ	SPRINTER (VS30)	2019
MERCEDES BENZ	SPRINTER 1500	2019
MERCEDES BENZ	SPRINTER 2500	2019
MERCEDES BENZ	SPRINTER 3500	2019
MERCEDES BENZ	SPRINTER 4500	2019

 

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8 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V908-9983.pdf 191.07KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V908-3433.pdf 1825.527KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V908-4709.pdf 144.652KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V908-5821.pdf 688.104KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-19V908-0932.PDF 211.13KB

 

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Recall Acknowledgement

RCAK-19V908-7008.pdf 244.854KB

 

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Defect Notice 573 Report

RCLRPT-19V908-7855.PDF 214.597KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-19V908-5647.PDF 211.227KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V908&docType=RCL

 

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