“This site contains affiliate links for which OEMDTC may be compensated” |
December 6, 2019 NHTSA CAMPAIGN NUMBER: 19V867000
Third Row Headrests May Not Function Properly
The headrest may not properly protect the occupant in the event of a crash, increasing their risk of injury.
NHTSA Campaign Number: 19V867
Manufacturer Mercedes-Benz USA, LLC.
Components SEATS
Potential Number of Units Affected 1
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2020 GLE450 4MATIC vehicle. The third-row seating headrests were manufactured with insufficient padding and a securing rod that may not hold the headrest in place, affecting the adjustment and operation of the headrest.
Remedy
MBUSA will notify dealers, and MBUSA will replace the third row headrests on the affected vehicle, free of charge. The recall is expected to begin February 4, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Initial Notification Third Row Headrests MY20 167 (GLE-Class) |
DATE: December 13, 2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Campaign No. : | NHTSA ID | Campaign Desc. : | Third Row Headrests | |
TBA | 19V867 | PEND HEDRST 3RD ROW | ||
This is to notify you of a new Recall Campaign regarding the headrests for the third seat row in 1 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 13, 2019. | ||||
Background | ||||
Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2020 GLE vehicle (167 platform) with third row seating, the respective headrests might not meet current production specifications. Due to an insufficient padding of the headrest, the third row seat passengers might not be made aware of a potential misadjustment of the headrest. Thus, the appropriate adjustment and operation of the headrest might not be ensured. Furthermore, the catch groove in the headrest’s rod might be missing. In such case, the third row headrests might not be reliably secured in the event of a crash.
In both cases, the risk of injury for the occupants might be increased. |
|||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the headrests on the third seat row on the affected vehicle. | |||
Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2020 | |||
Vehicle Model | GLE-Class | |||
Vehicle Populations | ||||
Total Recall Population | 1 | |||
Total Vehicles in Dealer Inventory | 0 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
Next Steps/Notes | ||||
Customer Notification Timeline | Customer letter will be mailed approximately one week after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
MERCEDES-BENZ | GLE450 | 2020 |
7 Associated Documents
Recall 573 Report – Amendment 2
RCLRPT-19V867-4682.PDF 214.142KB
Recall 573 Report – Amendment 1
RCLRPT-19V867-6429.PDF 214.198KB
Recall Quarterly Report #1, 2020-1
RCLQRT-19V867-1022.PDF 211.131KB
Recall Quarterly Report #2, 2020-2
RCLQRT-19V867-7321.PDF 211.23KB
Recall Acknowledgement
RCAK-19V867-4096.pdf 244.767KB
Defect Notice 573 Report
RCLRPT-19V867-6573.PDF 214.04KB
Recall Quarterly Report #3, 2020-3
RCLQRT-19V867-4360.PDF 211.309KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V867&docType=RCL
- Only genuine Mercedes-Benz Germany 100% guarantee.
- Headrest Coat Hanger
- Style & Travel Equipment.
- 1.[Luxury nappa leather] Breathable,Softy and Skin friendly,SGS testing certification, healthy and environmentally friendly.
- 2.[High quality pearl cotton]Soft and delicate, comfortable and resilient, no fluorescent agent
- 3.[Relieve neck pain] The car neck pillow can effectively help the driver relieve neck pain and stiffness, disperse the neck pressure, and more effectively buffer the impact of the sudden brake on the head. More comfortable during driving, more s
- 4.[Ergonomic Design] Our car head rest pillow with ergonomic design, more fit to the cervical spine, wing wrap protects both sides of the head from shaking from side to side, fully fit the curve of the head, cervical spine and shoulder, leaving no gaps between the body and the pillow.
- 5.[Quick install] Elastic Strap Design,Simply tighten or loosen the strap as needed,can make the headrest more fixed and un-swayed.
- [Soft nappa leather] Breathable,Softy and Skin friendly,and suitable for all seasons;
- [Relieve neck pain] Comfort your neck and shoulder while driving long time or long distance which can support your cervical spine in different directions, car seat neck pillow memory foam provides a great support for your cervical spine and head, help you maintain the correct posture in driving, and make your driving safer and reduce fatigue
- [Ergonomic Design] Our car head rest pillow with ergonomic design, more fit to the cervical spine, wing wrap protects both sides of the head from shaking from side to side, fully fit the curve of the head, cervical spine and shoulder, leaving no gaps between the body and the pillow.
- [Quick install] Elastic Strap Design,Simply tighten or loosen the strap as needed,can make the headrest more fixed and un-swayed.
- [Quick install] Elastic Strap Design,Simply tighten or loosen the strap as needed,can make the headrest more fixed and un-swayed.
- ♥ Super soft and comfortable. Maybach S-Class headrest.
- ♥ Fine workmanship, excellent practicality and durability
- ♥ Its main function is to protect the neck.
- ♥ Care for your neck, relax your muscles, make your driving life more comfortable, safer, more healthy
- ♥ Neck pillow can effectively reduce your fatigue and pain caused by long driving
- 【NOTE】:Please make sure the headrest adjustment button, the seat back adjustment button and seat height adjustment button are of the same height before purchase. If not, it doesn't fit your Mercedes Benz.Please make sure your seat button shape is the same as our pictures.
- 【Fitment】:Door Seat Adjust Switch Button Kit compatible with 2012-2015 ML Class W166(Except ML250 ML300 ML320) / 2012-2015 B Class W246 / 2008-2015 C Class W204 / 2010-2015 CLA-CLASS W117 CLA260 / 2010-2015 E Class W212 / 2012-2015 CLS Class W218 / 2010-2015 GLK Class X204 / 2013-2015 GL Class X166.
- 【Custom-made Chromed-plated Door Seat Switch Adjust Button Replacement】:The seat adjust button set is replacement part rather than thin button covers. You can upgrade the original black buttons to chrome-plated buttons.You can also replace the broken buttons and make your door console complete once again.
- 【High Quality Material】: Our Door Seat Control Adjust Switch Button is made of solid ABS Plastic with Matte Chrome Finish,prevents car from finger nails, keys scratches,existing scratches.Decorate car appearances. Direct replacement, Easy Installation,NO need to take off your door panel and replace the entire switch.
- 【Package Includes】:Set of Matt Chrome Door Seat Adjust Switch Button For Mercedes-Benz :1xHeadrest Adjust Button, 1xSeat Back Adjustment Button,1xSeat Height Adjustment Button.
- ❤Super soft and comfortable. Maybach S-Class headrest.
- ❤Fine workmanship, excellent practicality and durability
- ❤Its main function is to protect the neck. It will help you sit upright and give you better posture when driving or sitting in the car
- ❤Care for your neck, relax your muscles, make your driving life more comfortable, safer, more healthy
- ❤Customer Satisfaction is Our Great Passion: Your satisfaction is 100% guaranteed! please be free to contact us if you are not satisfied for any reason
- High-quality materials:car neck pillow are well made with memory Nine-hole Tencel Cotton inside,The outer surface is made of plush/soft leather.. Comfortably support your head and neck, Maintain your driving proper posture, Provide you a comfortable driving experience.
- Wide range of applications:This neck support pillow perfectly fits the driver's seat or the front passenger seat,also suitable for home, office, travel, etc.A variety of applications to meet different needs.the installation can be easily completed without using any tools.
- Original design:Headrest/lumbar support one-piece design. Two fixing modes, equipped with non-marking fixing straps-smooth Velcro.no scratching and strong sticking, the fixing strap is adjustable.
- Comfort:Fashion and simple color matching with the luxury of high-grade soft leather suede, enjoy the comfort of first-class cabin.the surface plush density is high and delicate, with a skin-like touch and texture. high-level ventilation and durability achieve a luxurious texture. the double-layer thick fabric is more comfortable.
- A perfect after-sales experience: Juniper dares to make a promise to our valued customers. If you have any questions, please contact our customer service staff, we will Duy time for you to answer!
- 1 Pair Car Headrest Maybach Design S Class Ultra Soft Pillow For Mercedes Benz
- Suitable for all vehicles and four seasons
- Made of quality material, super soft and comfortable
- Helps to protect your neck and relax your muscles; Can make you sit upright and give you better posture when driving or sitting in the car
- Can effectively reduce your fatigue and pain caused by long driving
- 2pcs car neck pillows made with Superfiber suede fabric and Plant-based polyester,odorless, dust-free, and resilient.11.8x7.5inch
- Poksri headrest pillows can be used both as a headrest and as a neck support, providing multiple options for comfort. Whether you need to take a rest or embark on a long drive, our headrest offers optimal support and relaxation.
- Plant-based polyester inner core, crafted from a bio-based material called PTT (polytrimethylene terephthalate), represents a novel fiber material that meets dual demands for environmental sustainability and performance. Enhanced with padding for adjustable comfort; Suede can be hand washed and reused after drying to maintain cleanliness.
- The pillows is designed for easy installation on car seats and convenient detachment. Its lightweight design allows for effortless portability, making it suitable for both long trips and everyday use.
- This neck pillow comes in seven colors, each of which matches with POKSRI lumbar support pillows for better and more stylish combinations.
- 1.[Luxury nappa leather] Breathable,Softy and Skin friendly,SGS testing certification, healthy and environmentally friendly.
- 2.[High quality pearl cotton]Soft and delicate, comfortable and resilient, no fluorescent agent
- 3. [Relieve waist pain] lumbar support pillow for chair is helpful to relieve lower and mid back pain and tightness from long time sitting or driving; support your back's curve to achieve perfect spinal alignment and promote a healthy posture.
- 4. [Suitable for the crowd] Suitable for 99% compatible vehicles, offices, wheelchairs, recliners and other home chairs or cushions, suitable for drivers, teachers, students, office workers, and can be given as holiday gifts to family, friends or teachers.
- Note: Due to the difference between different monitors, the picture may not reflect the actual color of the item. Thank you!
Last update on 2024-04-03 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.