Mounting of the Tailgate Spoiler – 2017-2019 Mercedes-Benz E-Class Station Wagon

September 23, 2019 NHTSA CAMPAIGN NUMBER: 19V676000

Rear Spoiler May Detach

If the spoiler detaches while driving, it can become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V676

Manufacturer Mercedes-Benz USA, LLC.

Components STRUCTURE

Potential Number of Units Affected 4,765

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 E450 4MATIC Wagon, 2017-2018 E400 4MATIC Wagon, and 2018-2019 E63S 4MATIC Wagon vehicles. The rear spoiler may detach.

 

Remedy

MBUSA will notify owners, and dealers will inspect and correct the mounting of the spoiler, as necessary, free of charge. The recall is expected to begin October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. Note: This recall is an expansion of NHTSA recall number 18V-849.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall


 

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE:  Recall Campaign Initial Notification
Mounting of the Tailgate Spoiler
MY17-19 E-Class Station Wagon (S213 Platform)
DATE: September 30, 2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis


Campaign No. :  NHTSA ID Campaign Desc. : Mounting of the Tailgate Spoiler
TBA 19V676 PEND S213 RSPLR
This is to notify you of a new Recall Campaign regarding the mounting of the tailgate spoiler on 4,765 Model Year (“MY”) 2017-2019 E-Class station wagon (S213 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on September 30, 2019.
Background
Issue Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2019 E-Class station wagon vehicles (S213 platform), the spoiler on the tailgate might not have been mounted according to current production specification. At higher speeds, the spoiler could detach from the vehicle completely, increasing the risk of a crash or injury to other road users.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the mounting of the rear spoiler on the affected vehicles and rework it, if necessary.
Parts A remedy is not yet available. An additional notification will be sent once a remedy is available.
Vehicles Affected
Vehicle Model Year(s) 2017-2019
Vehicle Model E-Class Station Wagon
Vehicle Populations
Total Recall Population 4,765
Total Vehicles in Dealer Inventory 152
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-19 E-Class station wagon vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete, the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY17-19 E-Class station wagon vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES BENZ E400 2017-2018
MERCEDES BENZ E450 2019
MERCEDES BENZ E63S 2018-2019

3 Associated Documents

Defect Notice 573 Report

RCLRPT-19V676-8205.PDF 216.44KB

Download (PDF, 211KB)


Recall Acknowledgement

RCAK-19V676-4163.pdf 280.763KB

Download (PDF, 274KB)


Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification Mounting of the Tailgate Spoiler MY17-19 E-Class Station Wagon (S213 Platform)

RCMN-19V676-0866.pdf 169.823KB

Download (PDF, 166KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V676&docType=RCL


 

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Last update on 2019-10-13 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-10-13 / Affiliate links / Images from Amazon Product Advertising API

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