Mounting of the Tailgate Spoiler – 2017-2019 Mercedes-Benz E-Class Station Wagon

September 23, 2019 NHTSA CAMPAIGN NUMBER: 19V676000

Rear Spoiler May Detach

If the spoiler detaches while driving, it can become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V676

Manufacturer Mercedes-Benz USA, LLC.

Components STRUCTURE

Potential Number of Units Affected 4,765

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 E450 4MATIC Wagon, 2017-2018 E400 4MATIC Wagon, and 2018-2019 E63S 4MATIC Wagon vehicles. The rear spoiler may detach.

 

Remedy

MBUSA will notify owners, and dealers will inspect and correct the mounting of the spoiler, as necessary, free of charge. The recall began October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. Note: This recall is an expansion of NHTSA recall number 18V-849. MBUSA’s number for this recall is 2019090008.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Mounting of the Tailgate Spoiler MY17-19 E-Class Station Wagon (S213 Platform)	DATE: October  11, 2019

 

IMPORTANT RECALL CAMPAIGN UPDATE

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Recall Campaign Launch Notification				October 11, 2019
Campaign No. :	NHTSA ID	Campaign Desc. :		Mounting of the Tailgate Spoiler
2019090008	19V676	19P7792001
This is to notify you of a Recall Campaign Launch regarding the mounting of the tailgate spoiler on 4,765 Model Year (“MY”) 2017-2019 E-Class station wagon (S213 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on October 11, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2019 E-Class station wagon vehicles (S213 platform), the spoiler on the tailgate might not have been mounted according to current production specification. At higher speeds, the spoiler could detach from the vehicle completely, increasing the risk of a crash or injury to other road users.
What We’re Doing		MBUSA will conduct a voluntary recall.  An authorized Mercedes-Benz dealer will check the mounting of the rear spoiler on the affected vehicles and rework it, if necessary.
Parts		Parts are available and can be ordered as necessary.
Vehicles Affected
Vehicle Model Year(s)		2017-2019
Vehicle Model		E-Class Station Wagon
Vehicle Populations
Total Recall Population		4,765
Total Vehicles in Dealer Inventory		134
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new  MY17-19 E-Class station wagon vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new  MY17-19 E-Class station wagon vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline			Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS			AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners			This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2019090008 October 2019

 

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model E-Class Station Wagon vehicles (213 platform) Model Year 2017-2019 Check threaded connection of roof spoiler, rework if necessary

 

 

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2019 E-Class Station Wagon vehicles (213 platform), the spoiler on the tailgate may not have been fastened according to current production specification. At higher speeds, the spoiler might completely detach from the vehicle, increasing the risk of a crash for following traffic. An authorized Mercedes-Benz dealer will check the fastening of the tailgate spoiler, and rework, if necessary.

 

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 4,765 vehicles are involved.

 

 

Order No. P-RC-2019090008

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Check/test procedure

 

1. Open liftgate.

 

2. Check that all four mounting nuts (A, figure 1) of roof spoiler threaded connection are present. Check by hand that mounting nuts are firmly seated.

 

Figure 1

 

1. 1. If the mounting nuts are not present: Perform work procedure.
   2. If the mounting nuts are present: End measure.

 

The findings from the check/test procedure must be recorded on the work order.

 

Work procedure

 

1. Remove top liftgate trim.

For basic data, see AR72.20-P-6631LWS.

There are two mounting nuts located under the liftgate trim.

 

2. Retighten existing and/or loose mounting nuts of roof spoiler threaded connection to specified torque and retrofit missing mounting nuts.

Roof spoiler is installed with four mounting nuts!

For basic data, see AR72.20-P-4000LW.

Nut of rear spoiler at liftgate 8 Nm

 

Primary Parts Information

Qty.	Part Name	Part Number	Estimated Replaceme Rate
As required	Nut-and-washer assembly	A 002 990 36 50	5%

 

 

Warranty Information

With check

Operation: Check roof spoiler (02-1341)

Damage Code	Operation Number	Labor Time (hrs.)
77 920 01 8	02-1341	0.1

 

 

With check and replace

Operation: Check roof spoiler (02-1341)

Rework roof spoiler (02-1342) 

Damage Code	Operation Number	Labor Time (hrs.)
77 920 01 7	02-1341	0.1
	02-1342	0.5

 

 Note

Operation labor times are subject to change.

P-RC-2019090008

 

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IMPORTANT SAFETY RECALL 2019090008
This notice applies to your vehicle, VIN:
Mounting of the Tailgate Spoiler
NHTSA Recall # 19V676

  

October, 2019

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

Dear Mercedes-Benz Owner:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2017-2019 E-Class station wagon vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	DAG determined that on certain MY 2017-2019 E-Class station wagon vehicles (S213 platform), the spoiler on the tailgate might not have been mounted according to current production specifications. At higher speeds, the spoiler could detach from the vehicle completely, increasing the risk of a crash or injury to other road users.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will check the mounting of the rear spoiler on the affected vehicles and rework it, if necessary on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 1 hour, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes- Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to check the mounting of the rear spoiler under Recall Campaign #2019090008. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes- Benz dealer from your smartphone, scan the QR code to the left.

 

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE:  Recall Campaign Initial Notification Mounting of the Tailgate Spoiler MY17-19 E-Class Station Wagon (S213 Platform)	DATE: September 30, 2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

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Campaign No. :	NHTSA ID	Campaign Desc. :	Mounting of the Tailgate Spoiler
TBA	19V676	PEND S213 RSPLR
This is to notify you of a new Recall Campaign regarding the mounting of the tailgate spoiler on 4,765 Model Year (“MY”) 2017-2019 E-Class station wagon (S213 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on September 30, 2019.
Background
Issue		Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2019 E-Class station wagon vehicles (S213 platform), the spoiler on the tailgate might not have been mounted according to current production specification. At higher speeds, the spoiler could detach from the vehicle completely, increasing the risk of a crash or injury to other road users.
What We’re Doing		MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the mounting of the rear spoiler on the affected vehicles and rework it, if necessary.
Parts		A remedy is not yet available. An additional notification will be sent once a remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2017-2019
Vehicle Model		E-Class Station Wagon
Vehicle Populations
Total Recall Population		4,765
Total Vehicles in Dealer Inventory		152
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-19 E-Class station wagon vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.    Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY17-19 E-Class station wagon vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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5 Affected Products

Vehicles

MAKE	MODEL	YEAR
MERCEDES BENZ	E400	2017-2018
MERCEDES BENZ	E450	2019
MERCEDES BENZ	E63S	2018-2019

 

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11 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V676-7249.PDF 211.238KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V676-9509.PDF 211.135KB

 

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Defect Notice 573 Report

RCLRPT-19V676-8205.PDF 216.44KB

 

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Recall Acknowledgement

RCAK-19V676-4163.pdf 280.763KB

 

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Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification Mounting of the Tailgate Spoiler MY17-19 E-Class Station Wagon (S213 Platform)

RCMN-19V676-0866.pdf 169.823KB

 

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Remedy Instructions and TSB

RCRIT-19V676-2632.pdf 193.907KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V676-0180.pdf 228.092KB

 

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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Mounting of the Tailgate Spoiler MY17-19 E-Class Station Wagon (S213 Platform) dated 10-11-19.

RCMN-19V676-7572.pdf 355.68KB

 

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Recall 573 Report – Amendment 1

RCLRPT-19V676-5433.PDF 216.441KB

 

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Recall 573 Report – Amendment 2

RCLRPT-19V676-2754.PDF 216.41KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V676-0815.PDF 211.327KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V676&docType=RCL

 

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