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September 23, 2019 NHTSA CAMPAIGN NUMBER: 19V676000
If the spoiler detaches while driving, it can become a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 19V676
Manufacturer Mercedes-Benz USA, LLC.
Components STRUCTURE
Potential Number of Units Affected 4,765
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 E450 4MATIC Wagon, 2017-2018 E400 4MATIC Wagon, and 2018-2019 E63S 4MATIC Wagon vehicles. The rear spoiler may detach.
Remedy
MBUSA will notify owners, and dealers will inspect and correct the mounting of the spoiler, as necessary, free of charge. The recall began October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. Note: This recall is an expansion of NHTSA recall number 18V-849. MBUSA’s number for this recall is 2019090008.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Mounting of the Tailgate Spoiler MY17-19 E-Class Station Wagon (S213 Platform) |
DATE: October 11, 2019 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | October 11, 2019 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Mounting of the Tailgate Spoiler | |
| 2019090008 | 19V676 | 19P7792001 | ||
| This is to notify you of a Recall Campaign Launch regarding the mounting of the tailgate spoiler on 4,765 Model Year (“MY”) 2017-2019 E-Class station wagon (S213 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on October 11, 2019. | ||||
| Background | ||||
| Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2019 E-Class station wagon vehicles (S213 platform), the spoiler on the tailgate might not have been mounted according to current production specification. At higher speeds, the spoiler could detach from the vehicle completely, increasing the risk of a crash or injury to other road users. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the mounting of the rear spoiler on the affected vehicles and rework it, if necessary. | |||
| Parts | Parts are available and can be ordered as necessary. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2017-2019 | |||
| Vehicle Model | E-Class Station Wagon | |||
| Vehicle Populations | ||||
| Total Recall Population | 4,765 | |||
| Total Vehicles in Dealer Inventory | 134 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-19 E-Class station wagon vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY17-19 E-Class station wagon vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2019090008 October 2019
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model E-Class Station Wagon vehicles (213 platform) Model Year 2017-2019 Check threaded connection of roof spoiler, rework if necessary |
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2019 E-Class Station Wagon vehicles (213 platform), the spoiler on the tailgate may not have been fastened according to current production specification. At higher speeds, the spoiler might completely detach from the vehicle, increasing the risk of a crash for following traffic. An authorized Mercedes-Benz dealer will check the fastening of the tailgate spoiler, and rework, if necessary.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 4,765 vehicles are involved.
Order No. P-RC-2019090008
Check/test procedure
- Open liftgate.
- Check that all four mounting nuts (A, figure 1) of roof spoiler threaded connection are present. Check by hand that mounting nuts are firmly seated.
Figure 1
-
- If the mounting nuts are not present: Perform work procedure.
- If the mounting nuts are present: End measure.
The findings from the check/test procedure must be recorded on the work order.
Work procedure
- Remove top liftgate trim.
For basic data, see AR72.20-P-6631LWS.
There are two mounting nuts located under the liftgate trim.
- Retighten existing and/or loose mounting nuts of roof spoiler threaded connection to specified torque and retrofit missing mounting nuts.
Roof spoiler is installed with four mounting nuts!
For basic data, see AR72.20-P-4000LW.
Nut of rear spoiler at liftgate 8 Nm
Primary Parts Information
| Qty. | Part Name | Part Number | Estimated Replaceme Rate |
| As required | Nut-and-washer assembly | A 002 990 36 50 | 5% |
Warranty Information
With check
Operation: Check roof spoiler (02-1341)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 77 920 01 8 | 02-1341 | 0.1 |
With check and replace
Operation: Check roof spoiler (02-1341)
Rework roof spoiler (02-1342)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 77 920 01 7 | 02-1341 | 0.1 |
| 02-1342 | 0.5 |
Note
Operation labor times are subject to change.
P-RC-2019090008
IMPORTANT SAFETY RECALL 2019090008
This notice applies to your vehicle, VIN:
Mounting of the Tailgate Spoiler
NHTSA Recall # 19V676
October, 2019
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2017-2019 E-Class station wagon vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | DAG determined that on certain MY 2017-2019 E-Class station wagon vehicles (S213 platform), the spoiler on the tailgate might not have been mounted according to current production specifications. At higher speeds, the spoiler could detach from the vehicle completely, increasing the risk of a crash or injury to other road users. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will check the mounting of the rear spoiler on the affected vehicles and rework it, if necessary on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 1 hour, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes- Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to check the mounting of the rear spoiler under Recall Campaign #2019090008.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes- Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Mounting of the Tailgate Spoiler MY17-19 E-Class Station Wagon (S213 Platform) |
DATE: September 30, 2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Mounting of the Tailgate Spoiler | |
| TBA | 19V676 | PEND S213 RSPLR | ||
| This is to notify you of a new Recall Campaign regarding the mounting of the tailgate spoiler on 4,765 Model Year (“MY”) 2017-2019 E-Class station wagon (S213 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on September 30, 2019. | ||||
| Background | ||||
| Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2017-2019 E-Class station wagon vehicles (S213 platform), the spoiler on the tailgate might not have been mounted according to current production specification. At higher speeds, the spoiler could detach from the vehicle completely, increasing the risk of a crash or injury to other road users. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the mounting of the rear spoiler on the affected vehicles and rework it, if necessary. | |||
| Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2017-2019 | |||
| Vehicle Model | E-Class Station Wagon | |||
| Vehicle Populations | ||||
| Total Recall Population | 4,765 | |||
| Total Vehicles in Dealer Inventory | 152 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-19 E-Class station wagon vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY17-19 E-Class station wagon vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
5 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | E400 | 2017-2018 |
| MERCEDES BENZ | E450 | 2019 |
| MERCEDES BENZ | E63S | 2018-2019 |
11 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V676-7249.PDF 211.238KB
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Recall Quarterly Report #1, 2019-4
RCLQRT-19V676-9509.PDF 211.135KB
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Defect Notice 573 Report
RCLRPT-19V676-8205.PDF 216.44KB
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Recall Acknowledgement
RCAK-19V676-4163.pdf 280.763KB
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Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification Mounting of the Tailgate Spoiler MY17-19 E-Class Station Wagon (S213 Platform)
RCMN-19V676-0866.pdf 169.823KB
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Remedy Instructions and TSB
RCRIT-19V676-2632.pdf 193.907KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V676-0180.pdf 228.092KB
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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Mounting of the Tailgate Spoiler MY17-19 E-Class Station Wagon (S213 Platform) dated 10-11-19.
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Recall 573 Report – Amendment 1
RCLRPT-19V676-5433.PDF 216.441KB
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Recall 573 Report – Amendment 2
RCLRPT-19V676-2754.PDF 216.41KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19V676-0815.PDF 211.327KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V676&docType=RCL
- Fitment: Compatible with 2008-2014 Mercedes Benz W204 C-Class & C63 All Sedan models. Please note that this will not compatible with 2 Door Coupe Models.
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- Package Content: 1 x Rear Trunk Spoiler Wing (Gloss Black). Installation hardware and instructions are included.
- Easy Installation: Easy to install with 3M tapes. Please clean the position to be pasted before installing.
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- Package Included: 1 x Rear Trunk Spoiler Lip. Comes with 3M tapes. NOTE: Instructions NOT included.
- Easy installation: Tape installation: 1.Wipe clean with alcohol. 2.Compare the install position. 3. Tear special adhesive paste. 4.Not touch water for 24 hours.
- 【Fitment】Fits For 2008 2009 2010 2011 2012 2013 2014 Mercedes Benz W204 C250 C300
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- 【Package Includes】Rear Trunk Spoiler Trim Kit+tape.instructions not included, easy installation
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- 【warranty】If you have any questions, please feel free to contact us, and we will seriously help you solve them as soon as possible
- ✅Fitment: Compatible with 2015 2016 2017 2018 2019 2020 2021 Mercedes-Benz C-Class Sedan Only W205 ( Do Not Fit For Coupe Or Convertible Models )
- ✅Material: The spoiler for cars is made of premium ABS that is resistant to greases, petrol, and other aggressive media. Also, it is light, hardly detracting from the load capacity of the roof.
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- ✅Warranty: 60 Days Free Return, Buy with Confidence
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- [ RELIABLE MATERIAL ] - Spoiler is made of high-quality strong ABS with reinforced structure, reliable and durable traction at high speed, ensuring safer drive and less gas consumption
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- [ IMPORTANT NOTES ] - Please check Compatibility and Product Size for reference. If you have any questions about our products or our services, please feel free to contact us
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- Fitment : 2008-2014 Mercedes Benz W204 C-Class & C63 4 Door Sedan Model / Will Not Fit 2 Door Coupe Model
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Last update on 2024-07-03 / Affiliate links / Images from Amazon Product Advertising API
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