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August 16, 2019 NHTSA CAMPAIGN NUMBER: 19V605000
Coolant Pump Electrical Line May Chafe
A malfunctioning engine coolant pump can increase coolant temperatures, possibly leading to an engine stall. Deactivation of the 48V on-board electrical system can cause the vehicle to not restart after using the ECO start/stop function or “Glide” mode. Either of these scenarios can increase the risk of a crash.
NHTSA Campaign Number: 19V605
Manufacturer Mercedes-Benz USA, LLC.
Components ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
Potential Number of Units Affected 3,257
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 CLS 450 Coupe and CLS 450 Coupe 4MATIC vehicles equipped with 6-cylinder gasoline engines. The electrical line that supplies power to the engine coolant pump may contact the engine fan and chafe, possibly causing a malfunction of the coolant pump or a deactivation of the 48V on-board electrical system.
Remedy
MBUSA will notify owners, and dealers will inspect the coolant pump electrical line for damage, repairing it and rerouting it as necessary, free of charge. The recall began November 1, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019090019.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Launch Notification Wiring Harness for Electric Coolant Pump MY19 CLS-Class (257 Platform) | DATE: October 18, 2019 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Recall Campaign Launch Notification | October 18, 2019 | ||
Campaign No. : | NHTSA ID | Campaign Desc. : | Wiring Harness for Electric Coolant Pump |
2019090019 | 19V605 | 19P2091010 | |
This is to notify you of a Recall Campaign Launch regarding the wiring harness for the electric coolant pump on 3,264 Model Year (“MY”) 2019 CLS-Class (257 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on October 18, 2019. | |||
Background | |||
Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz![]() | ||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz![]() | ||
Parts | The remedy is available and can be performed. | ||
Vehicles Affected | |||
Vehicle Model Year(s) | 2019 | ||
Vehicle Model | CLS-Class | ||
Vehicle Populations | |||
Total Recall Population | 3,264 | ||
Total Vehicles in Dealer Inventory | 350 | ||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 CLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 CLS-Class vehicles covered by this notification until the vehicle has been repaired. | |||
Next Steps/Notes | |||
Customer Notification Timeline | The customer letters will be mailed approximately one week after the remedy becomes available. | ||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
Campaign No. 2019090019, October 2019
TO: | ALL MERCEDES-BENZ![]() |
SUBJECT: | Model CLS-Class vehicles (257 platform) Model Year 2019 Wiring Harness for Electric Coolant Pump |
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 CLS-Class vehicles (257 platform) equipped with a 6-cylinder gasoline engine (M256), the electric power supply for the engine coolant pump might contact the engine fan and chafe. Chafing of the electric power supply for the engine coolant pump could lead to a malfunction of the engine coolant pump and/or a deactivation of the 48V on-board electrical system. If the engine coolant pump malfunctions, the engine coolant temperature might increase, potentially leading to an engine stall. If the 48V on-board electrical system becomes deactivated while the engine is running, the vehicle can continue to be driven. However, a restart of the engine would not be possible if the engine has been switched off by the ECO start/stop function or by the “Glide” mode functionality. In both cases, the vehicle propulsion would be lost, increasing the risk of a crash. An authorized Mercedes-Benz
dealer will check for damage on the electric power supply to the coolant pump and repair it, if necessary. Additionally, the routing of the electric line will be modified in order to prevent potential contact with the engine fan.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 3,264 vehicles are involved.
Order No. P-RC-2019090019
Code B01 corresponds to 48 V TECHNOLOGY.
Check/test procedure
- Check electrical wiring harness of electric coolant pump in area of fan for damage (figure 1).

Figure 1
- Line insulation and protective hose of electrical wiring harness damaged: Perform work procedures A and B and C.
- Only Protective hose of electrical wiring harness damaged and line insulation NOT damaged: Perform work procedures B and C.
- Line insulation and protective hose of electrical wiring harness Both NOT damaged: Perform work procedure C.
The findings from the check/test procedure must be recorded in writing in the work order.
Work procedure A
- Disconnect ground line of 12 V on-board electrical system battery.
For basic data, see AR54.10-P-0003FR.
The power of the 48 V on-board electrical system is automatically disabled at the latest 10 s after the disconnection of the ground line of the 12 V on-board electrical system battery.
- Rework damaged lines of electrical wiring harness using solder connector.
For basic data, see 19-P-0100-09A.
- Assemble in reverse order.
Work procedure B
- Wrap fabric tape around damaged area of protective hose.
For basic data, see AR00.19-P-0100-08A.
Work procedure C
- Replace mounting clip of electrical wiring harness at attachment rib of fan housing.

Figure 2 – Figure 3
Primary Parts Information
Qty. | Part Name | Part Number | Estimated Replacement Rate |
1 | Mounting clip | A 001 995 19 90 | 100% |
As required | Solder connector | A 000 982 93 10 | 4% |
As required*(0.1) | Fabric tape | A 007 989 07 85 | 4% |
*One roll will service 10 vehicles
Warranty Information With Check and Work procedure C only
Operation:
Check electrical wiring harness of electric coolant pump in engine compartment (02-1276)
Replace retaining clip for electrical wiring harness of electric coolant pump in engine Compartment (02-1279)
Damage Code | Operation Number | Labor Time (hrs.) |
20 910 10 7 | 02-1276 | 0.1 |
02-1279 | 0.1 |
With Check and Work procedure B and C only
Operation:
Check electrical wiring harness of electric coolant pump in engine compartment (02-1276)
Replace retaining clip for electrical wiring harness of electric coolant pump in engine compartment (02-1279)
Rework protective hose for electrical wiring harness of electric coolant pump in engine Compartment (02-1278)
Damage Code | Operation Number | Labor Time (hrs.) |
20 910 10 7 | 02-1276 | 0.1 |
02-1279 | 0.1 | |
02-1278 | 0.1 |
With Check and Work procedure A, B, and C
Operation:
Check electrical wiring harness of electric coolant pump in engine compartment (02-1276)
Replace retaining clip for electrical wiring harness of electric coolant pump in engine compartment (02-1279)
Rework protective hose for electrical wiring harness of electric coolant pump in engine Compartment (02-1278)
Rework electrical wiring harness of electric coolant pump in engine compartment (02-1277)*
Damage Code | Operation Number | Labor Time (hrs.) |
20 910 10 7
| 02-1276 | 0.1 |
02-1279 | 0.1 | |
02-1278 | 0.1 | |
02-1277* | 0.3 |
* Includes: Unscrew/screw on ground line of on-board electrical system battery; extra work for: Unscrew/screw on ground line of on-board electrical system battery for vehicle. with rear battery
Note
Operation Number labor times are subject to change.
P-RC-2019090019
IMPORTANT SAFETY RECALL 2019090019
This notice applies to your vehicle, VIN:
Wiring Harness for Electric Coolant Pump
NHTSA Recall #19V605
October, 2019
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz
dealer as soon as possible.
- This repair will be provided free of charge.
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019 CLS-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? | DAG determined that on certain MY 2019 CLS-Class vehicles (257 platform) equipped with the 6cylinder gasoline engine (M256), the electric power supply for the engine coolant pump might contact the engine fan and chafe. Chafing of the electric power supply for the engine coolant pump could lead to a malfunction of the engine coolant pump and/or a deactivation of the 48V on-board electrical system. If the engine coolant pump malfunctions, the engine coolant temperature might increase, potentially leading to an engine stall. If the 48V on-board electrical system becomes deactivated while the engine is running, the vehicle can continue to be driven. However, a restart of the engine would not be possible should the engine be switched off by the ECO start/stop function or the “Glide” mode functionality. In both cases, the vehicle propulsion would be lost, increasing the risk of a crash. |
What will your DEALER DO? | An authorized Mercedes-Benz![]() ![]() |
What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz![]() You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. |
Information for Owners | If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized MercedesBenz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FORMERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
IMPORTANT RECALL CAMPAIGN INFORMATION
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Initial Notification Wiring Harness for Electric Coolant Pump MY19 CLS-Class (257 Platform) | DATE: August 23, 2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Campaign No. : | NHTSA ID | Campaign Desc. : | Wiring Harness for Electric Coolant Pump | |
TBA | 19V605 | PEND 257 WG HRNS | ||
This is to notify you of a new Recall Campaign regarding the wiring harness for the electric coolant pump on 3,257 Model Year (“MY”) 2019 CLS-Class (257 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on August 23, 2019. | ||||
Background | ||||
Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz![]() | |||
What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz![]() | |||
Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2019 | |||
Vehicle Model | CLS-Class | |||
Vehicle Populations | ||||
Total Recall Population | 3,257 | |||
Total Vehicles in Dealer Inventory | 385 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 CLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 CLS-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
Next Steps/Notes | ||||
Customer Notification Timeline | The customer letter will be mailed approximately one week after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Wiring Harness for Electric Coolant Pump
NHTSA Recall #19V605
October, 2019
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019 CLS-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the Concern?
DAG determined that on certain Model Year (“MY”) 2019 CLS-Class vehicles (257 platform) equipped with a 6-cylinder gasoline engine (M256), the electric power supply for the engine coolant pump might contact the engine fan and chafe. Chafing of the electric power supply for the engine coolant pump could lead to a malfunction of the engine coolant pump and/or a deactivation of the 48V on-board electrical system. If the engine coolant pump malfunctions, the engine coolant temperature might increase, potentially leading to an engine stall. If the 48V on-board electrical system becomes deactivated while the engine is running, the vehicle can continue to be driven. However, a restart of the engine would not be possible should the engine be switched off by the ECO start/stop function or the “Glide” mode functionality. In both cases, the vehicle propulsion would be lost, increasing the risk of a crash.
To remedy this recall issue, an authorized Mercedes-Benz dealer will check for damage on the electric power supply feed to the coolant pump and repair it, if necessary. Additionally, the routing of the electric line will be modified in order to prevent potential contact with the engine fan on the affected vehicles. Unfortunately, the parts to remedy this are not yet available.
We are working to obtain the necessary parts to correct this condition as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation once parts are available, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). A new vehicle identification number (VIN)based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
Mercedes-Benz Part 573 Submission
Loaded to Portal August 16, 2019
Chronology-Only section
Chronology of Defect/Noncompliance Determination
In the end of November 2018, DAG received a single field report describing an instance of a malfunctioning electric power supply to the engine coolant pump due to chafing on the engine fan. This report was considered to be an isolated event, however, DAG initiated an investigation to understand why the electric power supply had come into contact with the engine fan.
Although the investigation did not reveal broader concerns relating to the routing of the wiring harness, an additional fixation clip on the wiring harness was implemented in January 2019 as a measure of continuous improvement.
After a second field report was received from a vehicle produced before the introduction of the additional clip, further investigations were initiated in March 2019, as the report for this vehicle also indicated that the electric power supply to the engine coolant pump had made contact with the engine fan.
From April to May 2019, DAG considered the manner in which the wiring harness for the electric power supply was routed in the vehicles as well as the potential consequences if this wiring harness was not installed according to specification.
Based on findings from further field reports, from June 2019 onwards, possible consequences of damage to the wiring harness were analyzed.
The investigation concluded that due to tolerances in the length and routing of the wiring harness, under certain circumstances it could potentially come into contact with the engine fan.
The investigation also found that if the insulation of the wiring harness were damaged by the engine fan, the 48V on-board electrical system might be deactivated, subsequently leading to an engine stall in connection with the ECO start/stop and “Glide mode” functions, while a risk of fire due to short circuit could be ruled out.
Furthermore, it was determined that an interruption of the wiring harness would lead to a malfunction of the coolant pump, which could lead to engine overheating and a potential engine stall.
On August 9, 2019, DAG determined that a potential safety risk cannot be ruled out.After a second field report was received from a vehicle produced before the introduction of the additional clip, further investigations were initiated in March 2019, as the report for this vehicle also indicated that the electric power supply line to the engine coolant pump had made contact with the engine fan.
From April to May 2019, DAG considered the manner in which the wiring harness for the electric power supply line was being routed in the vehicles as well as the potential consequences if this wiring harness was not installed according to specification.
Based on findings from further field reports, from June 2019 onwards possible consequences of damaged isolations of the wiring harness were analyzed.
The investigation concluded that due to tolerances in the length and routing of the wiring harness, it could potentially come into contact with the engine fan.
The investigation also found that if the insulation of the wiring harness were damaged by the engine fan, the 48V on-board electrical system might be deactivated, subsequently leading to an engine stall in connection with the ECO start/stop and “glide mode” functions, while a risk of fire due to short circuit could be ruled out.
Mercedes-Benz Part 573 Submission
Loaded to Portal August 16, 2019
Chronology-Only section
Furthermore, it was determined that an interruption of the wiring harness would lead to a malfunction of the coolant pump, which could lead to engine overheating and a potential engine stall.
On August 9, 2019, DAG determined that a potential safety risk cannot be ruled out.In the beginning of August 2019, DAG determined that a potential safety risk cannot be ruled out.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
MERCEDES BENZ![]() | CLS450 | 2019 |
13 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V605-7757.PDF 211.248KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V605-5754.PDF 211.143KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification Wiring Harness for Electric Coolant Pump MY19 CLS-Class (257 Platform)
RCMN-19V605-3242.pdf 510.682KB
Defect Notice 573 Report
RCLRPT-19V605-4118.PDF 216.094KB
Recall Acknowledgement
RCAK-19V605-2263.pdf 244.953KB
Chronology
RMISC-19V605-9875.pdf 66.719KB
Recall 573 Report – Amendment 1
RCLRPT-19V605-5602.PDF 216.079KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V605-9997.pdf 183.628KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Recall Campaign Launch Notification Wiring Harness for Electric Coolant Pump MY19 CLS-Class (257 Platform) dated 10-18-19.
RCMN-19V605-7125.pdf 419.543KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V605-9616.pdf 160.375KB
Recall 573 Report – Amendment 2
RCLRPT-19V605-9387.PDF 216.096KB
Remedy Instructions and TSB
RCRIT-19V605-7845.pdf 255.827KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V605-1226.PDF 211.333KB
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