| “This site contains affiliate links for which OEMDTC may be compensated” |
January 31, 2019 NHTSA CAMPAIGN NUMBER: 19V070000
Loss of Steering without Warning
The steering shaft disconnecting from the steering gear can cause a sudden loss of steering control, increasing risk of a crash.
NHTSA Campaign Number: 19V070
Manufacturer Daimler Vans USA, LLC
Components STEERING
Potential Number of Units Affected 4,358
Summary
Daimler Vans USA, LLC (Daimler Vans) is recalling certain 2019 Mercedes-Benz
Sprinter VS30 vehicles. The steering shaft that connects to the steering gear may disconnect without warning.
Remedy
Daimler Vans will notify owners, advising them to stop driving the vehicle immediately. Dealers will inspect the bolts connecting the steering shaft to the steering gear, fully tightening and/or adjusting them, as necessary, free of charge. The recall began February 15, 2019. Owners may contact Daimler Van’s customer service at 1-800-367-6372. Daimler Van’s number for this recall is 2019010006.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Heike Scheuble, General Manager, Aftersales |
| RE: Recall Campaign Notification MY19 907 (Sprinter) Bolt Connection between Steering Shaft and Steering Gear | DATE: January 28, 2019 |
IMPORTANT CAMPAIGN INFORMATION
RECALL CAMPAIGN LAUNCH NOTIFICATION
January 28, 2019
| Campaign No. : | Campaign Desc. : | Bolt Connection | |
| 2019010006 | VS3LENKSPI | ||
| This is to notify you of the STOP DRIVE Recall Campaign concerning the bolt connection between the steering shaft and the steering gear on approximately 4,800 MY19 Sprinter (907) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Customers are being advised to immediately stop driving their vehicles. All affected vehicles will be flagged as “Open” in VMI on February 4, 2019. | |||
| Background | |||
|
Issue | Daimler AG, the manufacturer of Mercedes-Benz vans, determined that in certain Mercedes-Benz Sprinter vehicles (VS30, Platform 907) for the US market, the bolt connection between the steering shaft and the steering gear may not have been sufficiently tightened according to specification. A loosening of the bolt connection between the steering shaft and the steering gear could lead to a sudden and complete loss of steering function. In the event of steering failure, there is an increased crash risk. | ||
| What We’re Doing | All affected vehicles are under an immediate stop sale and stop drive. We kindly ask you to check the bolt connection between the steering shaft and the steering gear on the potentially affected vehicles to ensure that it is torqued according to specification. Alternatively, the bolt connection may need to be restored. Customers are being asked to contact the nearest authorized Mercedes-Benz Sprinter dealer to arrange for the vehicle to be either towed to the dealership or to have a direct check & repair at the customer’s location.
Once all necessary steps have been completed, the vehicle is safe to be released. Please be aware that warranty claims should not be processed prior to Monday, February 4. | ||
| Parts | Parts are limited and more are being ordered. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Platform 907 (Sprinter) | ||
| Vehicle Populations | |||
| Total Recall Population | Approximately 4,800 | ||
| Dealer Inventory | Approximately 1,909 | ||
|
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles should not be driven, and must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired. | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | Owners will be advised to stop driving the vehicle immediately. | ||
| VAOMs/RSMs | This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2019010006, January 2019
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model 907 (Sprinter), Model Years 2019 Bolt connection between steering shaft and steering gear |
Daimler AG, the manufacturer of Mercedes-Benz vans, determined that in certain Mercedes-Benz Sprinter vehicles (VS30, Platform 907) for the US market, the bolt connection between the steering shaft and the steering gear may not have been sufficiently tightened according to specification. A loosening of the bolt connection between the steering shaft and the steering gear could lead to a sudden and complete loss of steering function. In the event of steering failure, there is an increased crash risk. All affected vehicles are under an immediate stop sale and stop drive. We kindly ask you to check the bolt connection between the steering shaft and the steering gear on the potentially affected vehicles to ensure that it is torqued according to specification. Alternatively, the bolt connection may need to be restored. Customers are being asked to contact the nearest authorized Mercedes-Benz Sprinter dealer to arrange for the vehicle to be either towed to the dealership or to have a direct check & repair at the customer’s location. Owners will be advised to stop driving the vehicle immediately.
Once all necessary steps have been completed, the vehicle is safe to be released. Please be aware that warranty claims should not be processed prior to Monday, February 4.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 4,800 vehicles are involved.
Warranty Information
Operation items and work units
| Operation number | Operation text | Labor Time (hrs.) | Damage Code |
|---|---|---|---|
| 02 2866 | Check threaded connection at all universal joints to steering gear | 0.3 hrs. | 46 942 53 7 |
| 02 2867 | Replace threaded connection fastening universal joint to steering gear (after check) | 0.1 hrs. | 46 942 53 7 |
Procedure
| 1 Steering shaft | 4 Screw |
| 2 Universal joint | 5 Screw |
| 3 Universal joint |
| Check | ||
| 1 | Check, whether the vehicle is affected by the
measure | For authorized Mercedes‑Benz service partners, only the entry in the „Extended VEGA Application“(EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. |
| 2 | Check threaded connection at universal joints (2, 3) | Check, whether screws (4, 5) installed.
To do this, turn in the steering until the respective screw (4, 5) is visible and accessible. Then check both universal joints (2, 3) for correct seating (see picture). The gearing (arrow) must not be visible. Screw steering shaft at bottom of steering gear Screw steering shaft to steering shaft bearings If one or both screws (4, 5) are installed and the respective universal joint (2, 3) is correctly aligned, ↓ tighten the respective screw (4, 5). If the universal joint (2) or universal joint (3) is not aligned correctly, ↓ align affected universal joint (2, 3) correctly, fasten and replace corresponding screw (4, 5). Remove and install lower steering shaft If one or both screws (4, 5) are not installed, ↓ correctly align respective universal joint (2, 3), fasten and subsequently screw in missing screw (4, 5) and tighten. Remove and install lower steering shaft |
| 3 | Mark renewed or retightened screws on the screw head with green colour. |
Steering wheel, jacket pipe, steering shaft
| Number | Designation | Model 907, 910 |
|---|---|---|
| BA46.10-N-1001-05TS | Screw steering shaft at bottom of steering gear | Nm 28 |
Steering wheel, jacket pipe, steering shaft
| Number | Designation | Model 907, 910 |
|---|---|---|
| BA46.10-N-1004-05TS | Screw steering shaft to steering shaft bearings | Nm 28 |
Note
Operation Number labor times are subject to change.
Replacement parts
| Part Number | Designation | Quantity |
|---|---|---|
| A 907 990 00 00 | Screw | 1 |
URGENT SAFETY RECALL # 2019010006
This notice applies to your vehicle
VIN: WD3PE7CC0
Check Steering Shaft Connection NHTSA Recall # 19V070
February, 2019
|
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz Sprinter vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | DAG determined that in certain Mercedes-Benz Sprinter vehicles (VS30, Platform 907), the bolt connection between the steering shaft and the steering gear may not have been sufficiently tightened according to specification. A loosening of the bolt connection between the steering shaft and the steering gear could lead to a sudden and complete loss of steering function. In the event of steering failure, there is an increased crash risk.
STOP DRIVING your vehicle immediately! |
| What will your DEALER DO? | An authorized Mercedes-Benz Sprinter dealer will check the bolt connection between the steering shaft and the steering gear and ensure it is torqued according to specification. Alternatively, the bolt connection may be restored. This service will be provided free of charge. For your convenience and safety, please contact your nearest authorized Mercedes-Benz Sprinter dealer to arrange for your vehicle to be towed to the dealership or for a direct check & repair at your location.
DO NOT TO DRIVE your vehicle to the workshop! |
| What should YOU DO?
To find the most convenient authorized Mercedes-Benz | We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to less than 0.5 hour, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures, which might be applicable to your vehicle, and this may increase the required working time
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners–resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
You may have already been contacted about this issue by phone and had your vehicle repaired. If so, you may disregard this letter. If you have any uncertainty, please call us. We apologize for any inconvenience this situation may cause you.
Sincerely,
1 Affected Product
Vehicle
| MERCEDES BENZ | SPRINTER (VS30) | 2019 |
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V070-9946.pdf 175.555KB
Loading...
Reload document 
Open in new tab
Recall Quarterly Report #1, 2019-1
RCLQRT-19V070-9558.PDF 211.132KB
Loading...
Recall Acknowledgement
RCAK-19V070-1629.pdf 245.157KB
Loading...
Manufacturer Notices(to Dealers,etc)
RCMN-19V070-0621.pdf 1020.041KB
Loading...
Defect Notice 573 Report
RCLRPT-19V070-2705.PDF 214.401KB
Loading...
Recall Quarterly Report #2, 2019-2
RCLQRT-19V070-2789.PDF 211.235KB
Loading...
Recall Quarterly Report #1, 2019-1
RCLQRT-19V070-0597.PDF 211.304KB
Loading...
Recall Quarterly Report #2, 2019-2
RCLQRT-19V070-2969.PDF 211.304KB
Loading...
Recall Quarterly Report #3, 2019-3
RCLQRT-19V070-5141.PDF 211.304KB
Loading...
Latest Recalls Documents
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- Includes 1-pc. 3/8 in. drive torque wrench; Storage case; Product manual with torque conversion chart
- Wrench emits a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet head drives in both directions and measures torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- High Precision and Quick Reading: 3/8 torque wrench has high contrast and dual range scale( 5-45 Ft-Lb/6.8-61 Nm),making it clear and easy to read. We have professional torque wrench production technology, and after 20000 tests, the calibration error range of the torque wrench is around 3%, making it an essential helper for you
- Safe and Reliable Operation: Equipped with a bidirectional drive ratchet head, torque can be measured clockwise or counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque
- Good Quality and Durable Material: Made of hardened chromium vanadium steel alloy (Cr-V). At the same time, the bottom buckle tail plug adopts a red anodizing process to improve the product's oxidation resistance during use and enhance surface wear resistance. 72 tooth ratchet head, made of chromium molybdenum steel.We use the quality materials which are resist corrosion and are durable
- Quick Torque Setting: Simple and fast torque setting, pull down the locking knob and hold it down to rotate to the torque you need. Release the hand and the locking knob will automatically rebound to lock the torque value. And the designer referred to the appearance of the flashlight handle and designed a non slip and labor-saving knurled handle, making it more comfortable and easy to hold when using
- Easy to Store and Widely Use: You will receive the 3/8-inch drive click torque wrench with a sturdy plastic shell storage box, which is very delicate and durable. Torque wrench is suitable nuts and bolts on various occasions, such as bike, motorcycle, car spark, and torque wrench is suitable for repairing cars and motorcycles, which are essential maintenance tools for car owners
- 3Pcs Torque Wrench Set: The calibration error range is around 3%, each torque wrench has a calibration certificate. The 3-in-1 torque wrench set can meet your different needs. Including 1/4 inch 20-240 in.lb, 3/8 inch 5-45 ft.lb, 1/2 inch 20-160 ft.lb.
- Safe and Reliable: When the 1/2 torque wrench reaches the preset torque value, it makes a clear "click" sound, accompanied by an obvious hand vibration that reminds you no longer to apply force, prevent damage caused. 72-tooth reversible ratchet head, it can be used both clockwise and counterclockwise directions.
- Quick Release Button: This 3/8 torque wrench has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. It is more convenient to use. The torque wrench is made of CR-MO with a higher hardness.
- Easy to Set: First pull down the locking knob and hold it down and then start setting the desired torque value. Release the hand and the locking knob will automatically rebound to lock the torque value. If you do not use, please set the torque key to the minimal torque value.
- Widely Use: The torque wrenches can satisfy you in bicycle, motorcycle, car, truck and wheel screws, wheel nuts and in the device installation, electrical engineering, etc. We insist on bringing customers a good shopping experience.
- Please contact us on Amazon Seller Support, we can give you 24h online after-sale service if you have any problem. We hope to help you solve and make you satisfied.
- !!!Attention!!!: 1,Torque wrench cannot be used to remove the nut, because the sudden torque for removing is much higher. 2,Keep the set value proper, avoid to set a small value but actual needs a bigger value, this can break the wrench 3, When not in use, always keep torque at the lowest setting. 2,when in use,keep the direction select in leftmost or rightmost position, not middle. 3,use just proper size socket and right direction button in case of skipping. 4,keep all the package well in case of returning in the future. 5,do not use excessive force during use to avoid affecting the accuracy of torque and even damaging the wrench.
- 【Easy to use】: Our torque wrench 1/2 feature high contrast and dual unit measurement for easy reading and setting of the required torque.Turn the bottom knob to make it in unlocked state, then turn the handle to set the torque, and finally lock the bottom knob.Adjusting the head paddle allows the 1/2 inch torque wrench to be used in both directions.
- 【Safe and reliable】: When the set torque value is reached, the automotive torque wrench will emits "Click" sound to remind you to stop applying force to prevent over torque damage to your items. Also the knurled handle provides non-slip operation.
- 【Practicality of accessories】: 1/2 inch Torque wrench set with 5-Inch extension bar and 1/2" drive to 3/8" drive adapter,which can help to take the screw or nut out in deep space.Use this dual direction torque wrench can easy to deal with car or bike repairing problem.
- PORTABILITY: Torque wrench 1/2 inch drive has a durable case for portability or storage
- ADDED COMFORT: Bi-material handle for comfort and grip of the 1/2 torque wrench
- HASSLE FREE USE: Locking feature adjusts quick and easily for hassle free use
- QUICK IDENTIFICATION: Scales stamped into housing showing inch and metric torque settings
- Meets or Exceeds ASME Specifications
- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
- PREMIUM MATERIAL AND DURABLE: Experience the ultimate durability and antiskid with the torque wrench. The main body of Hairich torque wrench set is made of chrome vanadium steel alloy, which is more strong and more durable. The head of the inch-pound torque wrench adopts a ratchet design with a reversing device to improve work efficiency. The square knurled handle is made of aluminum titanium alloy, which is ergonomic and comfortable to hold for long-time use.
- DUAL SCALE AND QUICK SETTING: Laser Printed by dual-range（ft-lb and Nm). Our professional torque wrench is easy to read and provides direct unit conversion, When the set torque value is reached, the torque wrench will make an audible and felt click to remind you to stop applying force. Pull down the lock knob and hold it until the torque setting is completed. Release the hand, and the lock knob will automatically rebound back to lock the value.
- ERGONOMIC DESIGN AND POWERFUL: Every design of our industrial torque wrench conforms to ergonomic, easy to handle.72-tooth ratchet, 5° ratcheting arc head, a quick-release button for easy loading and unloading, and an aluminum non-slip handle for excellent grip and control. A recent research review that, 72-tooth ratchets are very professional tooth ratchets, you just only rotate 5 degrees to finish it. Not easy to slip and wear, can be used in small spaces, and is more durable and powerful.
- EASY OPERATION AND SAFETY: Thanks to its bidirectional drive ratchet head, our torque wrench can be measured both clockwise and counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque. Notice: At low Nm settings under 5 Nm the "click" sound can be too light to hear.
- [𝐌𝐀𝐓𝐄𝐑𝐈𝐀𝐋] SUZUME torque wrenches are made of CR-V steel to ensure the durability of the torque wrench. The surface is also chrome-plated, which not only improves corrosion and wear resistance, but also gives the torque wrench set automotive a mirror-like luster, adding a touch of eye-catching beauty. For the handle, we chose a lightweight aluminum alloy, whose low-density characteristics greatly reduce the overall weight of the tool, making it easier to operate.
- [𝐇𝐈𝐆𝐇 𝐀𝐂𝐂𝐔𝐑𝐀𝐂𝐘]The SUZUME 3PCS torque wrench set, covering torque wrench 1/2 drive,torque wrench 3/8 drive and 1/4 torque wrench, is each a commitment to superior workmanship. After rigorous fatigue testing, this torque wrench kit can withstand more than 10,000 repeated uses and still maintain an incredible ±3% accuracy, which means you can use them with confidence and without worrying about re-calibration.
- [𝐋𝐨𝐮𝐝 𝐂𝐥𝐢𝐜𝐤] SUZUME torquimetro are designed with a bi-directional ratchet head that makes it easy to apply precise torque, whether you operate the wrench clockwise or counterclockwise. When your operation reaches the preset torque value, the wrench will immediately emit a clear "click" sound, accompanied by a vibration, to ensure that you can sense and stop the operation at the first time, avoiding damage to bolts, nuts and even torque wrench' due to excessive application of force.
- [𝐃𝐮𝐚𝐥-𝐒𝐜𝐚𝐥𝐞𝐬] precision at a glance! SUZUME strives for perfection in every detail of every product. Every click torque wrench is equipped with a clearly visible torque scale that makes setting and reading torque values effortless. We use laser printing technology to ensure the durability of these scales, so you don't have to worry about the values becoming blurred by wear and tear, even under frequent use over a long period of time.
- [𝐒𝐞𝐫𝐯𝐢𝐜𝐞]We understand that superior products and service are the key to earning your trust. That's why SUZUME products are backed by a comprehensive aftermarket service, our commitment to quality and your peace of mind. Our mission is very clear - 'Your Reliable Tool Partner' Our team will respond promptly to any questions you have and resolve your queries and problems quickly.
- 【High Precision & Easy Reading】With a dual-range scale of 20-240 in.lb/2.3-27.1 Nm, this inch pound torque wrench provides quick and precise readings, ideal for precision tasks in electronics, bicycles, and light machinery requiring lower torque levels.
- 【 "Click" Type】The 'Click' Type design of torque wrench produces a distinct sound or sensation to indicate when the fastener is properly tightened. When using the 1/4 torque wrench, turn it slowly, steadily, and smoothly, stopping when you hear or feel the click.
- 【Durable Construction】The aluminum shaft of this bike torque wrench offers superior fatigue resistance for higher and more precise usage compared to traditional materials. It also features a high-quality steel spring and chromium-molybdenum steel handle for rust prevention, ensuring durability and a longer lifespan.
- 【Easy Torque Setting】To set the torque value, pull down and hold the locking knob, then adjust to the desired value. Release the knob to lock the torque setting. When not in use, set the torque key to the minimum value to maintain the bicycle torque wrench.
- 【Convenient Storage & Versatile Use】This torque wrench set comes in a sturdy plastic shell storage box for convenient storage and organization. It is suitable for repairing various parts of a bicycle, including bolts, nuts, threaded components, handlebars, frames, brakes, and derailleurs. Additionally, it is backed by a 24-month warranty, with customer support available for any assistance needed.
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
