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March 22, 2024
2024030010
Update Digital and Replace Printed Operator’s Manual
This is to notify you of the Service Campaign Launch to update the digital and replace the printed operator’s manual in 39 Model Year (“MY”) 2024 GLC, GLS, and AMG GT vehicles (167, 254, 192 and 290 platform). The vehicles will be visible and flagged in VMI as “OPEN” on March 22, 2024.
Issue
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2024 GLC, GLS, and AMG GT vehicles (167, 254, and 290 platform), the digital and printer operator’s manual may not correspond to current production specifications. Customers may have received the description of certain functions that are not applicable to their vehicle.
What We’re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the digital and replace the printed operator’s manual.
Parts
The remedy is available and can be performed as necessary.
Customer Notification Timeline
Customer letters will not be mailed.
Update Digital and Replace Printed Operators Manual
- Always use the latest XENTRY Diagnosis software release with all available add-ons.
- Follow the operation steps exactly as described in XENTRY Diagnosis.
- Use a charger to ensure sufficient power supply to the vehicle’s on-board electrical system battery (greater than 12.5 V).
- If XENTRY Diagnosis is already connected to the vehicle, start with Work Procedure Step 2.
If two or more software updates or SCN codings are performed during a single workshop visit, operation items 02-4762 and 02-5058 may be invoiced only on one of the workshop orders.
Work Procedure
- Connect XENTRY Diagnosis.
- Update Digital Operator’s Manual.
To do this, select menu item “Quick test view → A26/17 – MBUX multimedia system (head unit) → Adaptations → Control unit update → Update of control unit software”.
Then follow the user guidance in XENTRY Diagnosis.
The Digital Operator’s Manual is downloaded automatically via Retail Data Storage to XENTRY Diagnosis to match the affected vehicle.
- Disconnect XENTRY Diagnosis.
- Only models 167 and 254:
Replace AMG Supplement in the vehicle document wallet.
* The AMG supplement must be determined according to the equipment variant for the vehicle identification number via the parts job in the Xentry Portal.
- Only models 192 and 290:
Replace Operator’s Manual in the vehicle document wallet.
* The Operator’s Manual must be determined according to the equipment variant for the vehicle identification number via the parts job in the Xentry Portal.
Primary Parts Information
Qty. | Part Name | Part Number |
1 | AMG Supplement (only in models 167 and 254) | * |
1 | Operators Manual (only in models 192 and 290) | * |
* The replacement AMG Supplement & Operators Manual must be determined according to the equipment variant for the vehicle identification number via the parts process in the XENTRY Parts Information.
Update Digital and Replace Printed Operator Manual
GLC43W4,GLS600Z4,GLS63W4,GT55,GT63C4SE
Model Year 2024-2024
https://www.startekinfo.com/service/download-document/outside/231616/
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Last update on 2024-04-02 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT SERVICE CAMPAIGN LAUNCH
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES
(1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Update Digital and Replace Printed Operator’s
Manual
MY24 GLC, GLS, and AMG GT (167, 254, 192 and
290 platform)
DATE: March 22, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Service Campaign Launch Notification March 22, 2024
Campaign No. : Campaign Desc. : Update Digital and Replace Printed
2024030010 24P5891020 Operator’s Manual
This is to notify you of the Service Campaign Launch to update the digital and replace the printed operator’s manual in 39 Model
Year (“MY”) 2024 GLC, GLS, and AMG GT vehicles (167, 254, 192 and 290 platform). The vehicles will be visible and flagged in VMI
as “OPEN” on March 22, 2024.
Background
Issue
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined
that on certain MY 2024 GLC, GLS, and AMG GT vehicles (167, 254, and 290
platform), the digital and printer operator’s manual may not correspond to current
production specifications. Customers may have received the description of certain
functions that are not applicable to their vehicle.
What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
update the digital and replace the printed operator’s manual.
Parts The remedy is available and can be performed as necessary.
Vehicles Affected
Vehicle Model Year(s) 2024
Vehicle Model GLC, GLS, and AMG GT
Vehicle Populations
Total Campaign Population 39
Next Steps/Notes
Customer Notification Timeline Customer letters will not be mailed.
AOMS/SOMS AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
2
Campaign No. 2024030010, March 2024
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model GLC, GLS, and AMG GT (167, 254, 192 and 290 platform)
Model Year 2024
Update Digital and Replace Printed Operators Manual
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain
MY 2024 GLC, GLS, and AMG GT (167, 254, 192 and 290 platform) vehicles, the digital and printer
operator’s manual may not correspond to the current production configuration. Therefore, it is
possible that the customer may receive the description of a function that their vehicle does not
include. An authorized Mercedes-Benz dealer will update the digital operator’s manual and replace
the printed manual in the vehicles document wallet.
Prior to performing this Campaign:
VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns and perform accordingly.
Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 39 vehicles are affected.
Order No. P-SC-2024030010
2
P-SC-2024030010
Update Digital and Replace Printed Operators Manual
Always use the latest XENTRY Diagnosis software release with all available add-ons.
Follow the operation steps exactly as described in XENTRY Diagnosis.
Use a charger to ensure sufficient power supply to the vehicle’s on-board electrical system battery
(greater than 12.5 V).
If XENTRY Diagnosis is already connected to the vehicle, start with Work Procedure Step 2.
If two or more software updates or SCN codings are performed during a single workshop
visit, operation items 02-4762 and 02-5058 may be invoiced only on one of the workshop orders.
Work Procedure
1. Connect XENTRY Diagnosis.
2. Update Digital Operator’s Manual.
To do this, select menu item “Quick test view → A26/17 – MBUX multimedia system (head unit) → Adaptations
→ Control unit update → Update of control unit software”.
Then follow the user guidance in XENTRY Diagnosis.
The Digital Operator’s Manual is downloaded automatically via Retail Data Storage to XENTRY Diagnosis to match
the affected vehicle.
3. Disconnect XENTRY Diagnosis.
4.1 Only models 167 and 254:
Replace AMG Supplement in the vehicle document wallet.
* The AMG supplement must be determined according to the equipment variant for the vehicle identification
number via the parts job in the Xentry Portal.
4.2 Only models 192 and 290:
Replace Operator’s Manual in the vehicle document wallet.
* The Operator’s Manual must be determined according to the equipment variant for the vehicle identification
number via the parts job in the Xentry Portal.
__________________________________________________________________________________________________
Primary Parts Information
Qty. Part Name Part Number
1 AMG Supplement (only in models 167 and 254) *
1 Operators Manual (only in models 192 and 290) *
* The replacement AMG Supplement & Operators Manual must be determined according to the equipment variant for the
vehicle identification number via the parts process in the XENTRY Parts Information.
__________________________________________________________________________________________________
3
P-SC-2024030010
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Code
Operation
Number
Description
Labor Time
(hrs.)
58 910 20
02-9445** Update Digital Operator’s Manual (with XENTRY Diagnosis connected) 0.1
02-9471** Enclose operator’s manual 0.1
02-4762*
Connect/disconnect diagnostic system
(XENTRY Diagnosis)
0.1
02-5058*
Connect/disconnect starter battery charger
(with XENTRY Diagnosis connected)
0.1
* Invoice operation item only once for each workshop order.
** Please manually enter the code and accounting number in the workshop order as per the work instructions.
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.
**************************************************************************************************************
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SEOCONTENT-END