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February 26, 2024 NHTSA CAMPAIGN NUMBER: 24V151000
Roof Hatch Handle May Break/FMVSS 217
A broken handle could prevent or delay occupants from exiting the vehicle during an emergency, increasing the risk of injury.
NHTSA Campaign Number: 24V151000
Manufacturer Daimler Coaches North America
Components STRUCTURE
Potential Number of Units Affected 117
Summary
Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Mercedes Benz Tourrider Business and Tourrider Premium vehicles. The roof hatch handle may break. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, “Bus Emergency Exits and Window Retention and Release.”
Remedy
Dealers will replace the handle, free of charge. Owner notification letters are expected to be mailed April 19, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 83.10T24281A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
September 2023: Defect detection by customer complaints;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy;
February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches.
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | TOURRIDER BUSINESS | 2022-2024 |
| MERCEDES-BENZ | TOURRIDER PREMIUM | 2022-2024 |
3 Associated Documents
Recall Acknowledgement
RCAK-24V151-4611.pdf 645.989KB
Defect Notice 573 Report
RCLRPT-24V151-8921.PDF 215.735KB
Recall 573 Report – 03/05/2024
RCLRPT-24V151-1095.PDF 215.833KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V151&docType=RCL
- Grab Handle Pull Trim for Pajero Montero Sport Galant Ck4 Ck2 L200 Lancer Mirage Hatchback Sedan 7.5 Inch Hole To Hole
- New items for aftermarket parts. 7.5 Inch Hole To Hole
- Quantity 1
- with Tracking Number
- Product Quality:Made with high quality durable material，Tested to meet OEM quality standards. provide long-lasting performance and guaranteed to provide easy installation.
- Fitment:Fit for Ford Escape 2013-2019.Replaces part # 7S7Z-5831406-AA.
- Package List:1XFront Roof Handle Pull Grab Handle.
- Notice:Please verify your part pictures, part numbers before purchasing to prevent wrong purchases.
- SATISFACTION&GUARANTEED: Purchase this Front Roof Handle Pull Grab Handle with a 12 Month Warranty. We provide carefree return, If you have any issues with your order, contact us and we will make it right.
- Features a door seal, base insulation, and wool insulation
- Includes a high curb and wide flange for securing hatch to roof deck
- Features dual compression spring-operated cylinders
- 【Package Includes】4pcs stainless steel boat handle pulls, each one measures 7.6x5.7cm/3.1x2.24inch, each pull with 4 screws
- 【Material】The recessed hatch handles are made of 316 stainless steel, corrosion-resistant, non-rusting, sturdy and durability
- 【Easy to use】The recessed hatch handles are foldable, very easy to use, with screws, easy to install.
- 【Wide application】 Boat Ring Hatch Pull Flush Lift is very suitable for marine vessels, yachts, etc., also suitable for furniture replacement of kitchen cabinet pulls
- 【Service】 If you have any questions about this product, please feel free to contact us,we will give you a satisfactory answer within 24 hours!
- Provides convenient roof access for multiple environments including manufacturing plants, warehouses, commercial properties, and more
- Heavy-duty automatic lock arm secures the hatch for added security and unauthorized entry protection
- Powder coat finish is designed to prevent rust and oxidation making it suitable for outdoor environments
- Includes a high curb and wide flange for securing hatch to roof deck
- Features dual compression spring-operated cylinders
- Black Marine boat flush pull handle,come with screws
- Marine grade 316 stainless steel,maximum corrosion resistance, durability
- Marine hatch knob ring pull the dimension of marine hatch pull is 2.25" width * 3" Length with large space handle for 2 or 3 fingers
- Boat hatch pull,3"*2.5", with black hi-tech coating maximum corrosion resistance and durability
- Come with 2x back plate,4x bolts and 4x screws
- 【High Material】:This recessed hatch handles make of Marine Grade 316 Stainless Steel,long-lasting and Corrosion Resistant for a long time to use
- 【Size for Face Plate】: 3-inch X 2-1/4 inch (57mm x 76mm), Thickness: 0.36"(9mm)
- 【Length Between 2 Holes】: The flush ring pull handle Mounting hole to mounting hole length: 1inch (25mm) and 2.6 inch (66mm)
- 【Easy to Install】: Flush boat pull handle with screw that is very easy to install
- 【Wide and Useful Applications 】: The flush lifting handle NOT ONLY suitable for boat ring hatch pull lifting handle, BUT ALSO cabinet locker handle or other open and pull handle as you needed
- Made of high-quality nylon,light weight,long service life.
- In salt water,it has good corrosion resistance and durability.
- Easy to install and use.
- Excellent substitute with good quality,which can replace the old boat flush pull.
- Suitable for most hatches and also suitable for cabinet,furniture,and kitchen applications.
Last update on 2024-06-04 / Affiliate links / Images from Amazon Product Advertising API
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-151
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America FEB 26, 2024 NHTSA Recall No. : 24V-151 Manufacturer Recall No. : 83.10T24281A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Mercedes Benz Tourrider Business Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : MAY 03, 2021 – MAR 31, 2023 VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBS404H0R3294414 ✔ Not sequential Vehicle 2 : 2022-2024 Mercedes Benz Tourrider Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : JUN 01, 2021 – DEC 31, 2023 VIN Range 1 : Begin : WEBS504HXN3288174 End : WEBS50AH0R3401155 ✔ Not sequential Description of Defect :
Description of the Defect : The lever of the roof hatch itself or the internal latch of the release mechanism can break when activated. Also the lever may not reengage, which will cause it not to return to its original position. If forced into place and the lever breaks the roof hatch can no longer be opened from the inside.
FMVSS 1 : NR
FMVSS 2 : 217 – Bus emergency exits and window retention and release
Description of the Safety Risk : If the roof hatch can not be opened from the inside, there is an increased risk Part 573 Safety Recall Report 24V-151 Page 2 Description of the Safety Risk : in the event of an accident that passengers will be delayed from evacuating
the vehicle.
Description of the Cause : Faulty release mechanism. Identification of Any Warning
that can Occur : Not applicable. Involved Components : Component Name 1 : Scope of delivery of emergency hatch Component Description : Roof Latch
Component Part Number : A410 830 13 42 Supplier Identification : Component Manufacturer
Name : Teknik Makina Address : Pelitli Ma. Sok. No 15
Kocaely Foreign States 41480
Country : Turkey Chronology :
September 2023: Defect detection by customer complaints;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy; February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches. Description of Remedy :
Description of Remedy Program : The roof hatch operating lever will be replaced with an optimized
mechanism. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available throuth the DCNA warranty system as outlined in the customer notification letter. How Remedy Component Differs from Recalled Component : Reinforcements on the operating lever. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-151
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Production countermeasure date still to be determined at next production run. Recall Schedule :
Description of Recall Schedule : Daimler Coaches North America (DCNA does not operate via a traditional
“dealer” network. Dates noted are to satisfy the recall portal. Noted dates (or before) are when DCNA customers/fleet operators will be notified of affected vehicles in their fleet(s).
Planned Dealer Notification Date : APR 19, 2024 – APR 19, 2024
Planned Owner Notification Date : APR 19, 2024 – APR 19, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-151
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America MAR 05, 2024 NHTSA Recall No. : 24V-151 Manufacturer Recall No. : 83.10T24281A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Mercedes Benz Tourrider Business Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : MAY 03, 2021 – MAR 31, 2023 VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBS404H0R3294414 ✔ Not sequential Vehicle 2 : 2022-2024 Mercedes Benz Tourrider Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : JUN 01, 2021 – DEC 31, 2023 VIN Range 1 : Begin : WEBS504HXN3288174 End : WEBS50AH0R3401155 ✔ Not sequential Description of Defect :
Description of the Defect : The lever of the roof hatch itself or the internal latch of the release mechanism can break when activated. Also the lever may not reengage, which will cause it not to return to its original position. If forced into place and the lever breaks the roof hatch can no longer be opened from the inside.
FMVSS 1 : NR
FMVSS 2 : 217 – Bus emergency exits and window retention and release
Description of the Safety Risk : If the roof hatch can not be opened from the inside in the event of an accident, Part 573 Safety Recall Report 24V-151 Page 2 Description of the Safety Risk : passengers will be delayed from evacuating the vehicle, causing an increased risk of injury.
Description of the Cause : Faulty release mechanism. Identification of Any Warning
that can Occur : A close pre-trip inspection of the functionality of the roof hatch lever must be performed by the driver before every journey otherwise there is no advanced warning. Involved Components : Component Name 1 : Scope of delivery of emergency hatch Component Description : Roof Latch
Component Part Number : A410 830 13 42 Supplier Identification : Component Manufacturer
Name : Teknik Makina Address : Pelitli Ma. Sok. No 15
Kocaely Foreign States 41480
Country : Turkey Chronology :
September 2023: Defect detection by Daimler Coaches North America internal personnel;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy; February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches. Description of Remedy :
Description of Remedy Program : The roof hatch operating lever will be replaced with an optimized
mechanism. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available throuth the DCNA warranty system as outlined in the customer notification letter. How Remedy Component Differs from Recalled Component : Reinforcements on the operating lever. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-151
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Production countermeasure date still to be determined at next production run. Recall Schedule :
Description of Recall Schedule : Daimler Coaches North America (DCNA does not operate via a traditional
“dealer” network. Dates noted are to satisfy the recall portal. Noted dates (or before) are when DCNA customers/fleet operators will be notified of affected vehicles in their fleet(s).
Planned Dealer Notification Date : APR 19, 2024 – APR 19, 2024
Planned Owner Notification Date : APR 19, 2024 – APR 19, 2024
* NR – Not Reported
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