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February 26, 2024 NHTSA CAMPAIGN NUMBER: 24V151000
Roof Hatch Handle May Break/FMVSS 217
A broken handle could prevent or delay occupants from exiting the vehicle during an emergency, increasing the risk of injury.
NHTSA Campaign Number: 24V151000
Manufacturer Daimler Coaches North America
Components STRUCTURE
Potential Number of Units Affected 117
Summary
Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Mercedes Benz
Tourrider Business and Tourrider Premium vehicles. The roof hatch handle may break. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, “Bus Emergency Exits and Window Retention and Release.”
Remedy
Dealers will replace the handle, free of charge. Owner notification letters are expected to be mailed April 19, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 83.10T24281A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
September 2023: Defect detection by customer complaints;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy;
February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches.
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | TOURRIDER BUSINESS | 2022-2024 |
| MERCEDES-BENZ | TOURRIDER PREMIUM | 2022-2024 |
3 Associated Documents
Recall Acknowledgement
RCAK-24V151-4611.pdf 645.989KB
Defect Notice 573 Report
RCLRPT-24V151-8921.PDF 215.735KB
Recall 573 Report – 03/05/2024
RCLRPT-24V151-1095.PDF 215.833KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- This extension handle mounts to roof hatches allowing easy egress and ingress via the safety ladder while ensuring a secure grip for fall prevention and personnel safety
- Handles are made of a fully welded galvanized steel construction to provide heavy duty strength and durability for years of reliable service
- Yellow powder coat finish offers high unit visibility while preventing weather related rust, oxidation, and corrosion
- Includes stainless steel hardware
- Easily mounts to Global Industrial models 713150 (B07MKL6N15) & 713151 (B07ST3BDBK)
- Strong and Durable: The roof access door is made of high-quality aluminum alloy, which is wear-resistant, rust-proof, not easy to deform, and has a long service life. The handle is fixed with screws, not easy to be pulled and damaged. Suitable for residential buildings, commercial buildings, industrial plants, warehouses, hotels, restaurants, shopping malls, etc
- Optimal Size: 35.82*35.82 inches on the outside and 31.5*31.5 inches on the inside, it provides a spacious entry area while fitting nicely into most standard roof structures. Note: Please measure accurately and choose the right size to buy to avoid wasting money and time
- High Safety: In addition to its strong structure, the door of the roof access door can only be opened from the inside, not from the outside. This feature provides an extra layer of security that prevents unauthorized access to the interior of the building from the roof. This is especially beneficial for residential and commercial properties where security is a top priority
- Thoughtful Design: 90-degree opening and closing angles and hydraulic support bars for easy access to the roof space and increased safety of use. In addition, the on/off handle simplifies the process of opening and closing and acts as a direct on/off mechanism, allowing you to easily access the roof space with a simple grip and turn
- Sealed Rubber Gasket: The sealed rubber gasket contributes to a quiet opening and closing process by minimizing friction-induced noise, ensuring a noise-free operating environment. It also prevents rain, dust and debris from entering the building, reducing the pressure to clean the interior of the building
- Aluminum Alloy --- Aluminum alloy bezel, edge with seamless welding technology, no leakage phenomenon. Aluminum borders are not afraid of sun and hail, long service life
- Customizable --- If you don't have the size you need in the list, don't worry, we can customize it individually
- Hydraulic Support Bar --- The power support lever that opens the skylight is a new type of opening tool that can be opened freely and has support force, without external force when opened
- Wide Applications --- Depending on the installation location, they can be used as inclined roof skylights, horizontal roof skylights, sun room roof skylights, basement skylights, attic skylights, etc.
- Easy Installation --- The window cover can be drilled and mounted (with bolts). If you want to make it more waterproof, fill the gap with glue.
- Thickening Stainless Steel Material: The roof skylights are made of stainless steel. Durable material and Waterproof performance are enough to resist the attack of hail, rainstorms, and strong winds. Can be used for a long time
- Gas Poles Design: The roof hatch has 2 support rods, can be closed slowly to the lid, which reduces noises, and prevents the lid from pinching fingers, can be turned 90°, and supports it
- Door Latch & Handle Design The Door Latch makes it easy for you to lock the interior to prevent outsiders from getting in, for added peace of mind. A thoughtful handle makes it easy to turn on and off
- Easy to Install: The bottom frame of the lid has predrilled holes and is supplied with bolts for easy and convenient installation. If you want to make it more waterproof, you can fill the gaps with glue.
- Versatile: Not only can be used as attic skylights, escape hatches, basement exits, emergency access points, wellheads, cellars, and manholes, it can also be used for home improvement, industrial, commercial, school, etc
- Optimal Size & Easy Access: With an outer dimension of 27.95x27.95 inches and an inner dimension of 23.6x23.6 inches, this roof hatch provides ample space for easy access. The 90-degree opening angle and hydraulic support rod make it safe and convenient to use
- Easy Installation & Maintenance: Designed for straightforward installation, this security roof hatch saves time and labor costs. Its smooth surface is easy to clean—just wipe with a damp cloth to keep it looking new
- Durable & Secure Roof Hatch: Made from premium aluminum alloy, this roof hatch is wear-resistant, rust-proof, and deformation-resistant. The screw-fixed handle adds extra durability, while the inside-only opening mechanism enhances security by preventing unauthorized access
- Aesthetic & Functional Design: The sleek aluminum alloy finish complements various architectural styles, while the sealing rubber gasket ensures noiseless operation and prevents rain, dust, and debris from entering the building
- Versatile Application: Suitable for residential, commercial, and industrial buildings, including hotels, warehouses, shopping malls, and more. The modern roof hatch is an ideal solution for maintenance access and roof-related needs
- Provides convenient roof access for multiple environments including manufacturing plants, warehouses, commercial properties, and more
- Heavy-duty automatic lock arm secures the hatch for added security and unauthorized entry protection
- Powder coat finish is designed to prevent rust and oxidation making it suitable for outdoor environments
- Includes a high curb and wide flange for securing hatch to roof deck
- Features dual compression spring-operated cylinders
- Made of high-quality nylon,light weight,long service life.
- In salt water,it has good corrosion resistance and durability.
- Easy to install and use.
- Excellent substitute with good quality,which can replace the old boat flush pull.
- Suitable for most hatches and also suitable for cabinet,furniture,and kitchen applications.
- Strong and Durable: The roof access door is made of high-quality aluminum alloy, which is wear-resistant, rust-proof, not easy to deform, and has a long service life. The handle is fixed with screws, not easy to be pulled and damaged. Suitable for residential buildings, commercial buildings, industrial plants, warehouses, hotels, restaurants, shopping malls, etc
- Optimal Size: 31.88*31.88 inches on the outside and 27.5*27.5 inches on the inside, it provides a spacious entry area while fitting nicely into most standard roof structures. Note: Please measure accurately and choose the right size to buy to avoid wasting money and time
- High Safety: In addition to its strong structure, the door of the roof access door can only be opened from the inside, not from the outside. This feature provides an extra layer of security that prevents unauthorized access to the interior of the building from the roof. This is especially beneficial for residential and commercial properties where security is a top priority
- Thoughtful Design: 90-degree opening and closing angles and hydraulic support bars for easy access to the roof space and increased safety of use. In addition, the on/off handle simplifies the process of opening and closing and acts as a direct on/off mechanism, allowing you to easily access the roof space with a simple grip and turn
- Sealed Rubber Gasket: The sealed rubber gasket contributes to a quiet opening and closing process by minimizing friction-induced noise, ensuring a noise-free operating environment. It also prevents rain, dust and debris from entering the building, reducing the pressure to clean the interior of the building
- Rooftop Hatch Cover Plate: This roof skylight cover is made of galvanized metal, durable enough to withstand hail, heavy rain and wind, can hold up to 50 kg/110 lbs
- Widely Used: Not only can it be used as a loft skylight cover, but also as an escape hatch cover, basement exit cover, emergency access cover, cellar cover, etc, depending on the installation location
- Support Rods: 2 hydraulic support rods can easily help you open or close the attic skylight cover, the maximum opening angle is 90°, with stainless steel hinge connection
- Seal & Handle Design Rubber strips on the bottom of the cover are in contact with the frame, preventing rain or dust from seeping in through the gaps; 90° swivel handle locks from the inside, preventing strangers from entering from the outside
- Easy Install: The basement exit cover comes with pre-drilled holes for quick installation by simply tightening the screws, or if you want to make it even more watertight, you can purchase additional adhesive to fill the gaps
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-151
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America FEB 26, 2024 NHTSA Recall No. : 24V-151 Manufacturer Recall No. : 83.10T24281A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Mercedes Benz Tourrider Business Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : MAY 03, 2021 – MAR 31, 2023 VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBS404H0R3294414 ✔ Not sequential Vehicle 2 : 2022-2024 Mercedes Benz Tourrider Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : JUN 01, 2021 – DEC 31, 2023 VIN Range 1 : Begin : WEBS504HXN3288174 End : WEBS50AH0R3401155 ✔ Not sequential Description of Defect :
Description of the Defect : The lever of the roof hatch itself or the internal latch of the release mechanism can break when activated. Also the lever may not reengage, which will cause it not to return to its original position. If forced into place and the lever breaks the roof hatch can no longer be opened from the inside.
FMVSS 1 : NR
FMVSS 2 : 217 – Bus emergency exits and window retention and release
Description of the Safety Risk : If the roof hatch can not be opened from the inside, there is an increased risk Part 573 Safety Recall Report 24V-151 Page 2 Description of the Safety Risk : in the event of an accident that passengers will be delayed from evacuating
the vehicle.
Description of the Cause : Faulty release mechanism. Identification of Any Warning
that can Occur : Not applicable. Involved Components : Component Name 1 : Scope of delivery of emergency hatch Component Description : Roof Latch
Component Part Number : A410 830 13 42 Supplier Identification : Component Manufacturer
Name : Teknik Makina Address : Pelitli Ma. Sok. No 15
Kocaely Foreign States 41480
Country : Turkey Chronology :
September 2023: Defect detection by customer complaints;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy; February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches. Description of Remedy :
Description of Remedy Program : The roof hatch operating lever will be replaced with an optimized
mechanism. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available throuth the DCNA warranty system as outlined in the customer notification letter. How Remedy Component Differs from Recalled Component : Reinforcements on the operating lever. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-151
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Production countermeasure date still to be determined at next production run. Recall Schedule :
Description of Recall Schedule : Daimler Coaches North America (DCNA does not operate via a traditional
“dealer” network. Dates noted are to satisfy the recall portal. Noted dates (or before) are when DCNA customers/fleet operators will be notified of affected vehicles in their fleet(s).
Planned Dealer Notification Date : APR 19, 2024 – APR 19, 2024
Planned Owner Notification Date : APR 19, 2024 – APR 19, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-151
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America MAR 05, 2024 NHTSA Recall No. : 24V-151 Manufacturer Recall No. : 83.10T24281A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 117 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Mercedes Benz Tourrider Business Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : MAY 03, 2021 – MAR 31, 2023 VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBS404H0R3294414 ✔ Not sequential Vehicle 2 : 2022-2024 Mercedes Benz Tourrider Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the problem.
Production Dates : JUN 01, 2021 – DEC 31, 2023 VIN Range 1 : Begin : WEBS504HXN3288174 End : WEBS50AH0R3401155 ✔ Not sequential Description of Defect :
Description of the Defect : The lever of the roof hatch itself or the internal latch of the release mechanism can break when activated. Also the lever may not reengage, which will cause it not to return to its original position. If forced into place and the lever breaks the roof hatch can no longer be opened from the inside.
FMVSS 1 : NR
FMVSS 2 : 217 – Bus emergency exits and window retention and release
Description of the Safety Risk : If the roof hatch can not be opened from the inside in the event of an accident, Part 573 Safety Recall Report 24V-151 Page 2 Description of the Safety Risk : passengers will be delayed from evacuating the vehicle, causing an increased risk of injury.
Description of the Cause : Faulty release mechanism. Identification of Any Warning
that can Occur : A close pre-trip inspection of the functionality of the roof hatch lever must be performed by the driver before every journey otherwise there is no advanced warning. Involved Components : Component Name 1 : Scope of delivery of emergency hatch Component Description : Roof Latch
Component Part Number : A410 830 13 42 Supplier Identification : Component Manufacturer
Name : Teknik Makina Address : Pelitli Ma. Sok. No 15
Kocaely Foreign States 41480
Country : Turkey Chronology :
September 2023: Defect detection by Daimler Coaches North America internal personnel;
October 2023-February 2024: Internal analysis at Daimler Buses to determine the cause and the remedy; February 21, 2024: Daimler Buses GmbH determined a safety defect existed in certain Mercedes-Benz Tourrider Business and Premium coaches. Description of Remedy :
Description of Remedy Program : The roof hatch operating lever will be replaced with an optimized
mechanism. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available throuth the DCNA warranty system as outlined in the customer notification letter. How Remedy Component Differs from Recalled Component : Reinforcements on the operating lever. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-151
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Production countermeasure date still to be determined at next production run. Recall Schedule :
Description of Recall Schedule : Daimler Coaches North America (DCNA does not operate via a traditional
“dealer” network. Dates noted are to satisfy the recall portal. Noted dates (or before) are when DCNA customers/fleet operators will be notified of affected vehicles in their fleet(s).
Planned Dealer Notification Date : APR 19, 2024 – APR 19, 2024
Planned Owner Notification Date : APR 19, 2024 – APR 19, 2024
* NR – Not Reported
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SEOCONTENT-END
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