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February 23, 2024
2024020004
MBUX Control Unit Software Update
This is to notify you of the Service Campaign Launch to update MBUX Control Unit software in 12,941 Model Year (“MY”) 20242025 CLA, EQB, GLA, GLB, GLE, GLS, and AMG GT 4-door (118, 243, 247, 167, and 290 platform). The vehicles will be visible and flagged in VMI as “OPEN” on February 23, 2024.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2024-2025 CLA, EQB, GLA, GLB, GLE, GLS, and AMG GT 4-door (118, 243, 247, 167, and 290 platform) vehicles, the MBUX control unit software might not correspond to current production specifications which may result in the radio being inoperative.
What We’re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the MBUX Control Unit software.
Parts
The remedy is available and can be performed as necessary.
Customer Notification Timeline
Customer letters will not be mailed for this campaign.
Update A26/17 MBUX multimedia system (head unit) control unit software
Always use the latest XENTRY Diagnosis software release with all available add-ons.
- Follow the operation steps exactly as described in XENTRY Diagnosis.
- Use a charger to ensure sufficient power supply to the vehicle’s on-board electrical system battery (greater than 12.5 V).
- If XENTRY Diagnosis is already connected to the vehicle, start with Work Procedure Step 2.
If two or more software updates or SCN codings are performed during a single workshop visit, operation items 02-4762 and 02-5058 may be invoiced only on one of the workshop orders.
Work Procedure
- Connect XENTRY Diagnosis.
- Update A26/17 MBUX multimedia system (head unit) control unit software.
To do this, select menu item “Quick test view → A26/17 MBUX multimedia system (head unit) → Adaptations → Control unit update → Update of control unit software”.
Then follow the user guidance in XENTRY Diagnosis.
The Digital Operator’s Manuals are downloaded automatically via Retail Data Storage to XENTRY Diagnosis to match the affected vehicle.
NOTE: Updated MBUX software should be E330.7 (software object number A297 904 86 00) or newer.
- Disconnect XENTRY Diagnosis.
Update MBUX Control Unit Software
CLA250C, CLA250C4, CLA35C4, CLA45C4S, EQB250W, EQB350W4, GLA250W, GLA250W4, GLA35W4, GLB250W, GLB250W4, GLE350W4, GLE450E4, GLE450W4, GLE53C4, GLE53W4, GLE580W4, GLE63C4S, GLE63W4S, GLS450W4, GLS580W4, GLS600Z4, GLS63W4, GT43C4, GT53C4, GT63C4SE
Model Year 2024-2025
https://www.startekinfo.com/service/download-document/outside/231442/
https://static.oemdtc.com/Recall/P-SC-2024020004.pdf
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 【Autel MaxiFlash VCI】👉The MaxiFlash VCI is a bluetooth-enabled vehicle communication interface (VCI) and a J2534-1 and J2534-2 compliant pass-thru programming device. Compatible with the MaxiSYS MS909 advanced diagnostics tablet. The MaxiFlash VCI supports CAN FD, 4 CAN Channels, D-PDU, ISO22900-1 & ISO 22900-2 protocols and is RP1210 compliant.
- 【Programming Compatibility】👉The MaxiFlash VCI is a D-PDU, SAE J2534 & RP1210 compliant PassThru programming interface. Using the updated OEM software, it is capable of replacing the existing software/firmware in the Electronic Control Units (ECU), programming new ECUs, and fixing software-controlled drivability issues and emission issues.
- 【Communication Compatibility】👉The MaxiFlash VCI supports Bluetooth (BT), Wi-Fi, and USB communications. It can transmit vehicle data to the tablet with or without a cable connection. In open areas, the working range of the transmitter through Bluetooth communication is up to 328 feet (about 100 m). The working range of 5G Wi-Fi is up to 164 feet (50 m). If the signal is lost due to being taken out of range, communication will be restored once the tablet is within range.
- 👉The MaxiFlash VCI can be used with a Windows computer with applicable OE subscription for vehicle module programming and when connected to the MaxiSYS MS909 tablet for BMW and for Mercedes (compatible) vehicle module programming.
- 👉Includes One-Year Limited Warranty. This VCI Kit also includes an Autel Main Cable V2.0, USB 2.0 cable, and AC/DC adapter. 🚦If you have any other question, feel free to contact 📧 mbdh2022@outlook. com 📧
- 【Why Choose LAUNCH scanner X431 PRO5】It is the original LAUNCH X431 scan tool, the 2024 upgraded version of PROS V+, X431 PRO3 and V+ 4.0, which is a worthwhile investment for repair shops and mechanics. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD Series; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online Coding functions directly connect to OEM server; 4) Top-notch Topology Mapping function
- 【J2534 Programming with Smart Box 3.0】 What is super SmartBox 3.0 VCI? Worth 1000$, Smart Box 3.0 is backed on new ISO9141/J1850/SAE J2610/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Ben-z, F-ord, Jaguar, Land Rover, GW, Volvo, etc. (please reach to us for more details). It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
- 【New Released Topology Mapping】Update your X431 PRO 5 to V 7.03.014 to gain Topology Mapping function. This advanced feature, typically found only on tools costing over $3000, provides a comprehensive view of a vehicle's data bus configurations, improving repair efficiency by up to 90%. With just one click, you can gain insights into the layout of a vehicle's system and clear any troubles. Compatibility with your vehicle's brand should be verified by checking the VIN before purchasing.
- 【LAUNCH X431 PRO 5 with Powerful 50+ Services】Especially designed for pro mechanics and big repair shops, Launch X431 scanner PRO5 is equipped with 50+ hot reset functions for 150 car makes which same as X431 PAD serious. Easy to navigate and help you do ABS Bleeding, TPMS Reset, Oil Reset, EPB Reset, Suspension, BMS, Injector Coding, IMMO, Power balance, Throttle Matching and more. 🚩Notice: we offer 2-year f ree update while other brands generally 1 year.
- 【A-ctive Test + ECU Coding】Come with appealing bi-directional control to troubleshoot all possible problems for full systems within 5 min.This LAUNCH X431 PRO scanner even develops all practical functions needed by all technicians:1) ECU Coding for replacing, match, relearn, recode new ECU modules;2) Online Coding for B-MW, VW, Porsche, Ben-z to surf OEM data;3) VAG Guided functions ease complex issues;4) Personalization & ADAS improving car performance and driving safety.
Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT SERVICE CAMPAIGN LAUNCH
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES
(1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
MBUX Control Unit Software Update
MY24-25 CLA, EQB, GLA, GLB, GLE, GLS, and AMG
GT 4-door (118, 243, 247, 167, and 290 platform)
DATE: February 23, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Service Campaign Launch Notification February 23, 2024
Campaign No. : Campaign Desc. : MBUX Control Unit Software Update 2024020004 24P5496349
This is to notify you of the Service Campaign Launch to update MBUX Control Unit software in 12,941 Model Year (“MY”) 2024-
2025 CLA, EQB, GLA, GLB, GLE, GLS, and AMG GT 4-door (118, 243, 247, 167, and 290 platform). The vehicles will be visible and
flagged in VMI as “OPEN” on February 23, 2024.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY 2024-2025 CLA, EQB, GLA, GLB, GLE, GLS, and
AMG GT 4-door (118, 243, 247, 167, and 290 platform) vehicles, the MBUX control
unit software might not correspond to current production specifications which may
result in the radio being inoperative.
What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
update the MBUX Control Unit software.
Parts The remedy is available and can be performed as necessary.
Vehicles Affected
Vehicle Model Year(s) 2024-2025
Vehicle Model CLA, EQB, GLA, GLB, GLE, GLS, and AMG GT 4-door
Vehicle Populations
Total Campaign Population 12,941
Next Steps/Notes
Customer Notification Timeline Customer letters will not be mailed for this campaign.
AOMS/SOMS AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
2
Campaign No. 2024020004, February 2024
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model Various Models
Model Year 2024 – 2025
Update MBUX Control Unit Software
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain MY 2024-2025 CLA, EQB, GLA, GLB, GLE, GLS, and AMG GT 4-door (118, 243, 247,
167, and 290 platform) vehicles the MBUX control unit software might not correspond to the current
production specifications and the radio might be inoperative. An authorized Mercedes-Benz dealer
will check and update the MBUX control unit software.
Prior to performing this Campaign:
VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 12,941 vehicles are affected.
Order No. P-SC-2024020004
2
P-SC-2024020004
Update A26/17 MBUX multimedia system (head unit) control unit software
Always use the latest XENTRY Diagnosis software release with all available add-ons.
Follow the operation steps exactly as described in XENTRY Diagnosis.
Use a charger to ensure sufficient power supply to the vehicle’s on-board electrical system battery
(greater than 12.5 V).
If XENTRY Diagnosis is already connected to the vehicle, start with Work Procedure Step 2.
If two or more software updates or SCN codings are performed during a single workshop
visit, operation items 02-4762 and 02-5058 may be invoiced only on one of the workshop orders.
Work Procedure
1. Connect XENTRY Diagnosis.
2. Update A26/17 MBUX multimedia system (head unit) control unit software.
To do this, select menu item “Quick test view → A26/17 MBUX multimedia system (head unit) → Adaptations →
Control unit update → Update of control unit software”.
Then follow the user guidance in XENTRY Diagnosis.
The Digital Operator’s Manuals are downloaded automatically via Retail Data Storage to XENTRY Diagnosis to
match the affected vehicle.
NOTE: Updated MBUX software should be E330.7 (software object number A297 904 86 00) or newer.
3. Disconnect XENTRY Diagnosis.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Code
Operation
Number
Description
Labor Time
(hrs.)
54 963 49
02-9334
Update A26/17 MBUX multimedia system (head unit) control unit software
(with XENTRY Diagnosis connected)
0.1
02-4762*
Connect/disconnect diagnostic system
(XENTRY Diagnosis)
0.1
02-5058*
Connect/disconnect starter battery charger
(with XENTRY Diagnosis connected)
0.1
* Invoice operation items only on one of the workshop orders, if two or more software updates or SCN codings are
performed during a single workshop visit.
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.
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SEOCONTENT-END