| “This site contains affiliate links for which OEMDTC may be compensated” |
December 22, 2023 NHTSA CAMPAIGN NUMBER: 23V893000
120-Volt Passenger Outlets May Detach
A detached 120-Volt outlet can shock passengers, increasing the risk of injury.
NHTSA Campaign Number: 23V893
Manufacturer Daimler Coaches North America
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 66
Summary
Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Tourrider Business and Premium coaches. The 120-Volt passenger outlets may not be secured properly, allowing them to detach.
Remedy
Dealers will install a cavity socket and quadruple screw connection, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 54.10T23277A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
July 07, 2023 – potential defect identified by operator.
July through December 2023 – internal analysis at Daimler Buses GmbH to recreate, determine the root cause, develop countermeasures (for both mass production and vehicles already in the market) and validate.
December 15, 2023 – Daimler Buses GmbH determined a safety defect existed in certain 2022~2024 Tourrider motorcoaches.
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | TOURRIDER BUSINESS | 2022-2024 |
| MERCEDES-BENZ | TOURRIDER PREMIUM | 2022-2024 |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-23V893-9802.PDF 215.234KB
Loading...
Reload document 
Open in new tab
Recall Acknowledgement
RCAK-23V893-7753.pdf 738.387KB
Loading...
Recall 573 Report – December 28, 2023
RCLRPT-23V893-2264.PDF 214.368KB
Loading...
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V893&docType=RCL
- In-wall 3-port USB charging outlet with an output of 2.4A per USB-A port and 3A per USB-C port (for a total max output of 3.6A); includes 2x Type-A USB ports, 1x Type-C USB port, and 2x 15A tamper-resistant plug outlets; does not support fast charging technologies
- Allows you to charge USB devices while leaving room for other appliances; charge up to three USB devices simultaneously without adapters; perfect for kitchen, bedroom, living room, and commercial locations
- Patented IntelliChip technology recognizes the power needs of individual devices to charge at optimal speeds without overcharging or overheating
- Decorator receptacle features tamper-resistant shutters to prevent unwanted objects from being inserted; complies with 2017 NEC Article 406.12
- 2 pack; white color; maximum total output of 5V/3.6A; 15A, 125VAC; clamp-type wire terminals for easy installation; UL listed; 1-year warranty; two 1-gang standard decorator wall plates included.
- Shutter mechanism inside the receptacle blocks access to the contacts unless a 2-prong plug is inserted, helping ensure hairpins, keys, etc., will be locked out
- TR symbol on residential receptacles assures they meet the 2008 NEC requirement
- Ultrasonic heavy-duty construction offers long, trouble-free service life
- Heavy-gauge, rust-resistant steel mounting strap. Quickwire push-in and side wiring for easy installation
- Shallow design for maximum wiring room. Terminal screws accept up to No.12 AWG copper or copper-clad wire and Quickwire push-in terminals accept No.14 AWG solid copper wire only
- Repair or Replace – This duplex receptacle is the perfect solution to repairs or replacements around your home, whether you’re a general contractor or a DIYer, upgrading your bedroom, kitchen, office, workshop or other space is a breeze
- Do It Yourself – This power outlet comes with a self-grounding clip for quick installs when mounted in a properly grounded metal box, and the heavy-duty construction and reinforced yoke offer superior performance and reliability
- Complementary – The white finish provides a sophisticated appeal and makes it the perfect accessory to any new build or an easy enhancement of your décor
- Power More – This residential-grade receptacle features a 125VAC/15A maximum electrical rating to support most household appliances and installs using 14AWG or 12AWG copper wire
- Peace of Mind – UL listing and strict quality testing ensure your duplex receptacle is backed by the highest industry standards of safety and performance, and it features a 90-day hassle-free replacement policy for worry-free use
- [GREAT FOR LIGHTING] Remotely turn your indoor and outdoor lighting ON/OFF
- [CONVENIENT] Conveniently turn your outside lights on from indoors or turn on hard to reach switches with the click of a remote. The WavePoint remote control outlet comes with pair and un-pair technology. It will give you the freedom to choose or change the control setup any time you like.
- [WEATHER RESISTANT] Durable, weather resistant construction for outdoor use
- [MULTIPLE USES] TVs, lighting, heaters, sprinkler systems, terrariums, aquariums, humidifiers, shop vac power tool, dust collector
- [LIMITED LIFETIME WARRANTY] Includes a Limited Lifetime Warranty
- ✅ Wall Outlets Designed and tested in accordance with UL498 requirements.
- ✅ Receptacle Outlets made of high impact-resistant polycarbonate thermoplastic face and back body, sturdy construction, offer a long, trouble-free service life.
- ✅ Duplex outlet receptacle features tamper-resistant shutters to prevent unwanted objects from being inserted, adding a sense of security for children. Complies with 2017 NEC Code.
- ✅ Electric socket with a green grounding screw and self-grounding clip provide for automatic grounding in the junction box, protecting you from electrical shock.
- ✅ Electrical outlets' shallow body design allows for compact wiring. Quick wiring push-in terminals accept #14AWG solid copper wire only. Side wiring terminal screws accept wire up to #12AWG.
- Made from high-quality Polycarbonate Thermoplastic (PCT) material; impact-resistant cover and body endures the everyday bumps and scrapes from high usage
- Suitable for residential such as homes, apartments, condominiums and for commercial use in corporate buildings, hotels, and restaurants that only require a 15A outlet
- Shallow body design for maximum wiring; backstab or side options. Break-off plaster ears (yokes tabs). Installation instructions included. Outlet Dimensions: 4. 06” H x 1. 31” L x 1. 09” D
- Use with ENERLITES wall plates for the best fit and color match, part numbers 8821-W standard size, 8821M-W mid-size, or 8821O-W oversize
- 10 Pack; 15A 125V, 5-15R, self-grounding, 2-pole, 3-Wire. UL94, V2 Rating, 1-year warranty , UL Listed
- Shutter mechanism inside the receptacle blocks access to the contacts unless a two-prong plug is inserted, helping ensure hairpins, keys, etc., will be locked out
- TR symbol on residential receptacles assures they meet the 2008 NEC requirement
- Ultrasonic heavy-duty construction offers long, trouble-free service life
- Protects children from electrical shock injuries
- Double-wipe power contacts for reliable conductivity and plug retention
- Commercial Outlet - Commercial grade 20 amp single outlet receptacles for enhanced electrical safety.
- High Voltage Capacity - 125 VAC, 20A, 2500 Max Wattage, and UL Listed for high voltage use around your home or commercial space.
- Included Accessories - White wall plates and hardware included, making for a hassle-free and easy wall outlet installation.
- Versatile Use - Pack of 2 NEMA 5-20 electrical wall outlets for residential or commercial use. Ideal for appliances like refrigerators, washing machines, and wine fridges.
- Contractor's Choice - Perfect outlet for contractors renovating kitchens or starting new construction. With a shallow body design, these oulets fit standard junction boxes.
- The Product Is Good To Use
- The Product Is Highly Durable
- Manufactured In China
- Brand Name: Legrand-Pass & Seymour
Last update on 2024-07-03 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-893
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America DEC 22, 2023 NHTSA Recall No. : 23V-893 Manufacturer Recall No. : 54.10T23277A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 66 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Tourrider Business and Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is based on manufacturing records. The VIN range reflects all possible vehicles that could potentially expereince the issue.
Production Dates : MAY 03, 2021 – MAR 31, 2023 VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBs404H0R3294414 ✔ Not sequential Description of Defect :
Description of the Defect : The passengers 120 volt outlet could become detached from the coach interior side wall if a passenger were to disconnect a device from the outlet at an unfavorable angle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the outlet became detached from the interior side wall, the ‘live’ loose
socket could possibly result in an electric shock.
Description of the Cause : Insufficiently secured outlet. (Manufacturing process related – not related to a component manufacturer). Identification of Any Warning
that can Occur : Loose socket hanging out of the side wall.
Involved Components : Part 573 Safety Recall Report 23V-893 Page 2 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
July 07, 2023 – potential defect identified by operator.
July through December 2023 – internal analysis at Daimler Buses GmbH to recreate, determine the root cause, develop countermeasures (for both mass production and vehicles already in the market) and validate.
December 15, 2023 – Daimler Buses GmbH determined a safety defect existed in certain 2022~2024 Tourrider motorcoaches. Description of Remedy :
Description of Remedy Program : The 120 volt socket will be secured with an additional cavity socket and
quadruple screw connection. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available through the DCNA warranty system as outlined in the customer notification letter. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Outwardly, there will be no visual difference in the 120 volt outlet due to the cover plate, but internally the additional cavity socket and quadruple retaining screws will be used.
The 120 volt socket will be secured with an additional cavity socket and quadruple screw connection. Recall Schedule :
Description of Recall Schedule : As Daimler Coaches North America does not operate via a traditional
‘dealer’ network, dates noted are to satisfy the portal. Noted dates are when our customers and fleet operators will be notified.
Planned Dealer Notification Date : FEB 16, 2024 – FEB 16, 2024
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-893
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : FEB 16, 2024 – FEB 16, 2024
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-893
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America DEC 28, 2023 NHTSA Recall No. : 23V-893 Manufacturer Recall No. : 54.10T23277A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 66 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Tourrider Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the issue.
Production Dates : MAR 01, 2022 – FEB 28, 2023
VIN Range 1 : Begin : WEBS504H6N3289175 End : WEBS504H0P3293015 Not sequential Vehicle 2 : 2022-2024 Tourrider Business Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially expereince the problem.
Production Dates : MAY 03, 2021 – MAR 31, 2023
VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBs404H0R3294414 Not sequential Description of Defect :
Description of the Defect : The passengers 120 volt outlet could become detached from the coach interior side wall if a passenger were to disconnect a device from the outlet at an unfavorable angle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the outlet became detached from the interior side wall, the ‘live’ loose
socket could possibly result in an electric shock therefore increasing the risk Part 573 Safety Recall Report 23V-893 Page 2 of injury to a passenger.
Description of the Cause : Insufficiently secured outlet. (Manufacturing process related – not related to a component manufacturer). Identification of Any Warning
that can Occur : Loose socket hanging out of the side wall. Involved Components : Component Name 1 : Victron Inverter MultiPlus Component Description : 120Volt outlet receptacle Component Part Number : PMP24302110 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
July 07, 2023 – potential defect identified by operator and reported verbally to DCNA area representative. DCNA area representative issued a Field Report to elevate the concern to DCNA.
July through December 2023 – internal analysis at Daimler Buses GmbH to recreate, determine the root cause, develop countermeasures (for both mass production and vehicles already in the market) and validate. To-date, there have been no warranty claims (as there has been no DCNA field fix or technical bulletin yet released) and no reports of death or injury.
December 15, 2023 – Daimler Buses GmbH determined a safety defect existed in certain 2022~2024 Tourrider motorcoaches. Description of Remedy :
Description of Remedy Program : The 120 volt socket will be secured with an additional cavity socket and
quadruple screw connection. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available through the DCNA warranty system as outlined in the customer notification letter.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-893
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Outwardly, there will be no visual difference in the 120 volt outlet due to the cover plate, but internally the additional cavity socket and quadruple retaining screws will be used.
The 120 volt socket will be secured with an additional cavity socket and quadruple screw connection. Recall Schedule :
Description of Recall Schedule : As Daimler Coaches North America does not operate via a traditional
‘dealer’ network, dates noted are to satisfy the portal. Noted dates are when our customers and fleet operators will be notified.
Planned Dealer Notification Date : FEB 16, 2024 – FEB 16, 2024
Planned Owner Notification Date : FEB 16, 2024 – FEB 16, 2024
* NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
