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December 22, 2023 NHTSA CAMPAIGN NUMBER: 23V893000
120-Volt Passenger Outlets May Detach
A detached 120-Volt outlet can shock passengers, increasing the risk of injury.
NHTSA Campaign Number: 23V893
Manufacturer Daimler Coaches North America
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 66
Summary
Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Tourrider Business and Premium coaches. The 120-Volt passenger outlets may not be secured properly, allowing them to detach.
Remedy
Dealers will install a cavity socket and quadruple screw connection, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 54.10T23277A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
July 07, 2023 – potential defect identified by operator.
July through December 2023 – internal analysis at Daimler Buses GmbH to recreate, determine the root cause, develop countermeasures (for both mass production and vehicles already in the market) and validate.
December 15, 2023 – Daimler Buses GmbH determined a safety defect existed in certain 2022~2024 Tourrider motorcoaches.
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | TOURRIDER BUSINESS | 2022-2024 |
| MERCEDES-BENZ | TOURRIDER PREMIUM | 2022-2024 |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-23V893-9802.PDF 215.234KB
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Recall Acknowledgement
RCAK-23V893-7753.pdf 738.387KB
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Recall 573 Report – December 28, 2023
RCLRPT-23V893-2264.PDF 214.368KB
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Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V893&docType=RCL
- Shutter mechanism inside the receptacle blocks access to the contacts unless a 2-prong plug is inserted, helping ensure hairpins, keys, etc., will be locked out
- TR symbol on residential receptacles assures they meet the 2008 NEC requirement
- Ultrasonic heavy-duty construction offers long, trouble-free service life
- Heavy-gauge, rust-resistant steel mounting strap. Quickwire push-in and side wiring for easy installation
- Shallow design for maximum wiring room. Terminal screws accept up to No.12 AWG copper or copper-clad wire and Quickwire push-in terminals accept No.14 AWG solid copper wire only
- Repair or Replace – This duplex receptacle is the perfect solution to repairs or replacements around your home, whether you’re a general contractor or a DIYer, upgrading your bedroom, kitchen, office, workshop or other space is a breeze
- Do It Yourself – This power outlet comes with a self-grounding clip for quick installs when mounted in a properly grounded metal box, and the heavy-duty construction and reinforced yoke offer superior performance and reliability
- Complementary – The white finish provides a sophisticated appeal and makes it the perfect accessory to any new build or an easy enhancement of your décor
- Power More – This residential-grade receptacle features a 125VAC/15A maximum electrical rating to support most household appliances and installs using 14AWG or 12AWG copper wire
- Peace of Mind – UL listing and strict quality testing ensure your duplex receptacle is backed by the highest industry standards of safety and performance, and it features a 90-day hassle-free replacement policy for worry-free use
- In-wall 3-port USB charging outlet with an output of 2.4A per USB-A port and 3A per USB-C port (for a total max output of 3.6A); includes 2x Type-A USB ports, 1x Type-C USB port, and 2x 15A tamper-resistant plug outlets; does not support fast charging technologies
- Allows you to charge USB devices while leaving room for other appliances; charge up to three USB devices simultaneously without adapters; perfect for kitchen, bedroom, living room, and commercial locations
- Patented IntelliChip technology recognizes the power needs of individual devices to charge at optimal speeds without overcharging or overheating
- Decorator receptacle features tamper-resistant shutters to prevent unwanted objects from being inserted; complies with 2017 NEC Article 406.12
- 2 pack; white color; maximum total output of 5V/3.6A; 15A, 125VAC; clamp-type wire terminals for easy installation; UL listed; 1-year warranty; two 1-gang standard decorator wall plates included.
- White 20 AMP 125V Heavy Duty Outlet Construction Grade
- Impact resistant nylon face.
- Features a corrosion-resistant, plated steel strap locked in to face and back body to resist pulling away from face/body assembly and holds tight to the wall.
- Features 0. 032 inch thick, brass, triple-wipe power contacts for lasting retention. Ideal for office settings and high use areas such as hallways, kitchens, and workshops.
- Eight hole internal screw-pressure-plate back wire terminals accept #10 - #14 AWG solid or stranded copper or copper-clad conductors.
- Residential Grade – Rated up to 20 Amp, this outlet is capable of supporting general household uses without concern about overload.
- Great Quality — Impact-resistant thermoplastic outlets for long-life. AIDA uses the finest materials available & highest production standards to produce receptacles of versatility & reliability.
- Great Quantity — Intended for demanding residential applications. Use it for the living room, bedroom, dining area, kitchen, home office, hallway, garage, or anywhere else in the home or office where you require an outlet.
- Safety Features — Tamper-resistant outlets increase safety by blocking the insertion of foreign objects into outlets, providing a safe option for you and your family.
- Easy Installation — Faster & easy installation with combination of side wiring and back wiring. Additionally, a self-grounding clip makes installation in a metal box easy.
- Tamper-resistant (TR) receptacles prevent unwanted objects from being inserted. High impact-resistant polycarbonate thermoplastic cover and body for long service life
- Suitable for residential such as homes, apartments, condominiums and for commercial use in corporate buildings, hotels, and restaurants that only require a 15A outlet.
- Shallow body design for maximum wiring; backstab or side options. Break-off plaster ears (yokes tabs). Installation instructions included. Outlet Dimensions: 4.06” H x 1.31” L x .09” D
- Use with ENERLITES wall plates for the best fit and color match, part numbers 8821-W standard size, 8821M-W mid-size, or 8821O-W oversize
- Complies with 2017 NEC, Article 406.12 for tamper-resistant receptacles. 15A 125V, 5-15R, self-grounding, 2-pole, 3-Wire. UL94, V2 Rating, 1-year warranty, UL Listed
- GFCI Outlet - Constructed with premium high-impact resistant thermoplastic materials and rational structure design, ensures superior strength and durability. it a single gang GFCI electrical box that supports a standard duplex, grounded receptacle
- Safe electrical GFCI outlet tester with TEST and RESET buttons and LED Indicator is designed to meet local and national electrical codes.
- Safty - The ANKO GFCI USB Outlet meets UL-Listed YGB-094WR, 20 Amp, 125 Volt, 60HZ. Tamper Resistant Receptacle prevents young children from inserting unwanted objects into the outlets. For an added layer of protection, the GFCI regularly conducts an automatic internal test to confirm that it can respond to a ground fault, provides continuous ground fault protection.
- Weather Resistant - Constructed with advanced UV stabilized engineering to provide superior corrosion, temperature, and UV resistance, preventing discoloration and aging, ideal for outdoor & indoor use. Ground fault circuit interrupter GFCI outlets are required in kitchens and bathrooms and within 25 feet of heating, air conditioning and refrigeration equipment to prevent electrical shock in areas subject to moisture.
- Convenient multi-pack, white duplex receptacle with grounding screw. Residential grade for re-model or new construction.
- Faster easier installation side wire terminals accept 12 and 14 gague conductors. Quickwire terminal accepts 14 gauge conductor only.
- Impact resistant, durable thermoplastic face with rust resistant steel mounting strap, flammability rated V2, operating temperature: -40 to 65 degrees C
- Dimensions: 4.06 by 1.33 by .74 inches
- UL Listed, CSA Certified, NOM certified, backed by limited 2 year warranty
- Shutter mechanism inside the receptacle blocks access to the contacts unless a two-prong plug is inserted, helping ensure hairpins, keys, etc., will be locked out
- TR symbol on residential receptacles assures they meet the 2008 NEC requirement
- Ultrasonic heavy-duty construction offers long, trouble-free service life
- Protects children from electrical shock injuries
- Double-wipe power contacts for reliable conductivity and plug retention
Last update on 2024-05-02 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-893
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America DEC 22, 2023 NHTSA Recall No. : 23V-893 Manufacturer Recall No. : 54.10T23277A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 66 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Tourrider Business and Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is based on manufacturing records. The VIN range reflects all possible vehicles that could potentially expereince the issue.
Production Dates : MAY 03, 2021 – MAR 31, 2023 VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBs404H0R3294414 ✔ Not sequential Description of Defect :
Description of the Defect : The passengers 120 volt outlet could become detached from the coach interior side wall if a passenger were to disconnect a device from the outlet at an unfavorable angle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the outlet became detached from the interior side wall, the ‘live’ loose
socket could possibly result in an electric shock.
Description of the Cause : Insufficiently secured outlet. (Manufacturing process related – not related to a component manufacturer). Identification of Any Warning
that can Occur : Loose socket hanging out of the side wall.
Involved Components : Part 573 Safety Recall Report 23V-893 Page 2 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
July 07, 2023 – potential defect identified by operator.
July through December 2023 – internal analysis at Daimler Buses GmbH to recreate, determine the root cause, develop countermeasures (for both mass production and vehicles already in the market) and validate.
December 15, 2023 – Daimler Buses GmbH determined a safety defect existed in certain 2022~2024 Tourrider motorcoaches. Description of Remedy :
Description of Remedy Program : The 120 volt socket will be secured with an additional cavity socket and
quadruple screw connection. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available through the DCNA warranty system as outlined in the customer notification letter. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Outwardly, there will be no visual difference in the 120 volt outlet due to the cover plate, but internally the additional cavity socket and quadruple retaining screws will be used.
The 120 volt socket will be secured with an additional cavity socket and quadruple screw connection. Recall Schedule :
Description of Recall Schedule : As Daimler Coaches North America does not operate via a traditional
‘dealer’ network, dates noted are to satisfy the portal. Noted dates are when our customers and fleet operators will be notified.
Planned Dealer Notification Date : FEB 16, 2024 – FEB 16, 2024
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-893
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : FEB 16, 2024 – FEB 16, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-893
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Coaches North America DEC 28, 2023 NHTSA Recall No. : 23V-893 Manufacturer Recall No. : 54.10T23277A Manufacturer Information :
Manufacturer Name : Daimler Coaches North America Address : 2477 Deerfield Drive
Fort Mill SC 29715
Company phone : 800-206-9728
Population :
Number of potentially involved : 66 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Tourrider Premium Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is based on manufacturing records. The VIN range reflects all possible vehicles that could potentially experience the issue.
Production Dates : MAR 01, 2022 – FEB 28, 2023
VIN Range 1 : Begin : WEBS504H6N3289175 End : WEBS504H0P3293015 Not sequential Vehicle 2 : 2022-2024 Tourrider Business Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population was based on manufacturing records. The VIN range reflects all possible vehicles that could potentially expereince the problem.
Production Dates : MAY 03, 2021 – MAR 31, 2023
VIN Range 1 : Begin : WEBS404H0N3286453 End : WEBs404H0R3294414 Not sequential Description of Defect :
Description of the Defect : The passengers 120 volt outlet could become detached from the coach interior side wall if a passenger were to disconnect a device from the outlet at an unfavorable angle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the outlet became detached from the interior side wall, the ‘live’ loose
socket could possibly result in an electric shock therefore increasing the risk Part 573 Safety Recall Report 23V-893 Page 2 of injury to a passenger.
Description of the Cause : Insufficiently secured outlet. (Manufacturing process related – not related to a component manufacturer). Identification of Any Warning
that can Occur : Loose socket hanging out of the side wall. Involved Components : Component Name 1 : Victron Inverter MultiPlus Component Description : 120Volt outlet receptacle Component Part Number : PMP24302110 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
July 07, 2023 – potential defect identified by operator and reported verbally to DCNA area representative. DCNA area representative issued a Field Report to elevate the concern to DCNA.
July through December 2023 – internal analysis at Daimler Buses GmbH to recreate, determine the root cause, develop countermeasures (for both mass production and vehicles already in the market) and validate. To-date, there have been no warranty claims (as there has been no DCNA field fix or technical bulletin yet released) and no reports of death or injury.
December 15, 2023 – Daimler Buses GmbH determined a safety defect existed in certain 2022~2024 Tourrider motorcoaches. Description of Remedy :
Description of Remedy Program : The 120 volt socket will be secured with an additional cavity socket and
quadruple screw connection. If any Tourrider operator/owner has already paid to remedy this issue, reimbursement will be available through the DCNA warranty system as outlined in the customer notification letter.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-893
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Outwardly, there will be no visual difference in the 120 volt outlet due to the cover plate, but internally the additional cavity socket and quadruple retaining screws will be used.
The 120 volt socket will be secured with an additional cavity socket and quadruple screw connection. Recall Schedule :
Description of Recall Schedule : As Daimler Coaches North America does not operate via a traditional
‘dealer’ network, dates noted are to satisfy the portal. Noted dates are when our customers and fleet operators will be notified.
Planned Dealer Notification Date : FEB 16, 2024 – FEB 16, 2024
Planned Owner Notification Date : FEB 16, 2024 – FEB 16, 2024
* NR – Not Reported
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