Inspect Tire Sidewall Stripe – 2023 Mercedes-Benz CLA

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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT SERVICE CAMPAIGN LAUNCH Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES (1-800-367-6372). Sincerely, Gregory Gunther Senior Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services RE: Service Campaign Launch Notification Inspect Tire Sidewall Stripe MY23 CLA (118 platform) DATE: August 11, 2023 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Service Campaign Launch Notification August 11, 2023 Campaign No. : Campaign Desc. : Inspect Tire Sidewall Stripe 2023080001 23P4092215 This is to notify you of the Service Campaign Launch to inspect the tire sidewall stripe on 26 Model Year (“MY”) 2023 CLA (118 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on August 11, 2023. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023 CLA-Class (118 platform) vehicles, tires with misaligned sidewall stripes may have been installed. In this case, the installed tires do not meet aesthetic design specifications. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will inspect and replace the affected tires, as necessary. Parts The remedy is available and can be performed as necessary. Vehicles Affected Vehicle Model Year(s) 2023 Vehicle Model CLA Vehicle Populations Total Campaign Population 26 Next Steps/Notes Customer Notification Timeline Customer letters will not be mailed. AOMS/SOMS AOMs – This campaign may generate questions from your dealers. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. 2 Campaign No. 2023080001, August 2023 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model CLA (118 platform) Model Year 2023 Inspect Tire Sidewall Stripe Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023 CLA-Class (118 platform) vehicles, tires with misaligned sidewall stripes may have been installed. In this case, the installed tires do not meet aesthetic design specifications. Prior to performing this Campaign:  VMI must be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.  Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 26 vehicles are affected. Order No. P-SC-2023080001 2 P-SC-2023080001 Inspect Tire Sidewall Stripe Check/test procedure 1. Check DOT number (2, Figure 1) and vulcanization mold number (1, Figure 1) of all 4 wheels: a. In the case of tires with DOT number (2, Figure 1) 2822: Check vulcanization mold number (1, figure 1) of tires. In the case of all other DOT numbers (2, Figure 1): Do not check vulcanization mold number (1, Figure 1) of tires and do not replace tires, end measure. b. In the case of DOT number (2, Figure 1) 2822 and vulcanization mold number (1, Figure 1) 78227 and 76425 of the tires: Perform Work Procedure. All other vulcanization mold numbers (1, Figure 1): Do not replace tires. Figure 1 Vulcanization mold number (1, Figure 1): 78227 and 76425 are not OK DOT number (2, Figure 1): 2822 is not OK Work Procedure 1. Remove respective wheel and tire assembly. For basic information, see AR40.10-P-1102MFA. 2. Replace respective tire. For basic information, see AR40.10-P-1030MFA. __________________________________________________________________________________________________ 3 P-SC-2023080001 Primary Parts Information Qty. Part Name Part Number As required (4) Tire * * Order tires via the usual ordering channel. Observe approved wheel/tire combination and tire recommendations in WIS. Small parts such as balance weights, tire valves, screws/bolts, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting. __________________________________________________________________________________________________ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 40 922 15 12-1765 Operations: Check tire designation Includes: Check 4 tires 0.1 12-1766* Operations: Replace 1 tire (after check) Includes: Remove/install 1 wheel and tire assembly, mounting with wheel lift dolly, static balancing of wheel and tire assembly, activate tire pressure monitoring system (TPMS) 0.9 12-1767** Operations: Replace each remaining tire (after check) Includes: Remove/install 1 wheel and tire assembly, mounting with wheel lift dolly, static balancing of wheel and tire assembly 0.4 * Use operation item for first “Replace tire” ** Use operation item in the required frequency for each remaining “Replace tire”. Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

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