Inspect and Replace Tires – 2023 Mercedes-Benz CLA-Class

SEOCONTENT-START

April, 2023
Thi: notiee applies to your vehiele, VIN:
Replaee Tire:
MBUSA ID: 2023040004, NHTSA Reeall ID: 23V232
• Remedy parts are now available for your vehicle.
• Schedule an appointment with your aut horized
Mercedes-Benz dealership as soon as possible.
• This repair will be provided FREE of charge.
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to
motor vehicle safety exists in certain model year (“MY”) 2023 CLA veh icles. Our records ind icate that your vehicle is
included in the affected population.
~
What i: the i::ue?
Due to a production deviation at a supplier, the tires may leak air. Air leaking from the tire or a sudden loss
of air pressure from a t ire may cause a loss of veh icle control while driving, which cou ld increase the risk
of a crash or injury.
What will your Mereede:-Benz Dealership do?
An authorized Mercedes-Benz dealership will replace all four t ires on your vehicle. Thi: vehiele repair
will be provided at no eo:t to you. While the minimum repair t ime can be less than 3 hours, your
dealership can provide you with a better estimate of the overall t ime for th is service visit. As a matter of
normal service process, an authorized Mercedes-Benz dealership will also check for other repair measures
which might be applicable to your vehicle and this may increase the requ ired working time. You will not be
charged for other service or repairs unless so requested.
Step: to take.
• Find your nearest authorized Mercedes-Benz dealership at mbu:a.eom/ reeall to schedule your recall
repair.
• Please mention you are scheduling an appointment for Mercedes-Benz Recall Campaign 2023040004.
• You may be asked for your VIN, which for your convenience is located at the top of th is letter.
We apologize for any inconvenience th is may have caused and look forward to taking care of this important safety recall
immediately.
Sincerely,
Mercedes-Benz USA
What if I no longer own or drive the vehiele or would like to update my eontaet information?
In the event you need to update your contact information or have updates concerning the vehicle,
please visit mbusa.com/ recalls (or scan the QR Code to the left) and submit your VIN using our VIN
recall lookup tool and filling out the “Recall Contact Information” section on the website. If possible,
• please provide any contact information of the current owner/driver so we can contact them.
Additional Information for Owner::
A VIN-based recall lookup tool is available at mbu: a.eom/ reeall:, which can be used to check whether a vehicle has
been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficu lty
regarding th is Recall Campaign, please contact an authorized Mercedes-Benz dealership.
Should an authorized Mercedes-Benz dealersh ip be unable to address your concerns please contact us at 1-(800) FORMERCEDES
(1-800-367-63 72). We are always happy to hear from you.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first
class mail to the lessee within 10 business days to comply with Federal Regulations.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a
reasonable amount of t ime, Pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the tollfree
Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Internal
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Replace Tires
MY23 CLA (118 platform)
DATE: April 14, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Internal
Recall Campaign Launch Notification
April 14, 2023
Campaign No. :
NHTSA ID
Campaign Desc. :
Replace Tires
2023040004
23V232
23P4092214
This is to notify you of the Recall Campaign Launch to replace all four tires on 3 Model Year (“MY”) 2023 CLA (118 platform) vehicles. The recall campaign will be visible on the www.safecar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 14, 2023.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that the tires on certain Model Year (“MY”) 2023 CLA (118 platform) vehicles might not meet specifications due to a certain batch of tires having irregularities in the bead area of the tire. Air leaking from the tire or a sudden loss of air pressure cannot be ruled out completely. This might impair the driving stability of the vehicle, which could increase the risk of a crash or injury. In the event of a loss of tire air pressure, the driver might be made aware of the issue by a yellow warning lamp, warning tone and a warning message “Check Tires” or “Please Correct Tire Pressure” in the instrument cluster.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealership will replace all four tires on the affected vehicles.
Parts
The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)
2023
Vehicle Model
CLA
Vehicle Populations
Total Recall Population
3
Total Vehicles in Dealer Inventory
0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
Customer letters will be mailed on April 28, 2023.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement
Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
2
Campaign No. 2023040004, April 2023
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model CLA (118 platform)
Model Year 2023
Replace Tires
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that the tires on certain Model Year (“MY”) 2023 CLA (118 platform) vehicles might not meet specifications due to a certain batch of tires having irregularities in the bead area of the tire. Air leaking from the tire or a sudden loss of air pressure cannot be ruled out completely. This might impair the driving stability of the vehicle, which could increase the risk of a crash or injury. In the event of a loss of tire air pressure, the driver might be made aware of the issue by a yellow warning lamp, warning tone and a warning message “Check Tires” or “Please Correct Tire Pressure” in the instrument cluster. An authorized Mercedes-Benz dealership will replace all four tires on the affected vehicles.
Prior to performing this Campaign:
 VMI must be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
 Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 3 vehicles are affected.
Order No. P-RC-2023040004
2
P-RC-2023040004
Replace all summer tires (x4)
Work Procedure
1. Replace all Michelin summer tires (x4). For basic data, see AR40.10-P-1030MFA.
__________________________________________________________________________________________________
Primary Parts Information
Qty. Part Name Part Number
4
Michelin summer tires
*
* The summer tires must be procured via the usual ordering channel, taking into account the approved wheel/tire combinations and tire recommendation according to WIS.
Small parts such as balance weights, screws/bolts, lock nuts, sealing rings, cable ties, fluids, sealants, etc. are not included in the parts list. The required small parts are taken into account in the budgeting.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage Code Operation Number Description Labor Time (hrs.)
40 922 14
12-1680
Replace tires (4)
2.3 Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Internal
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Department Manager, Vehicle
Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Inspect and Replace Tires
MY23 CLA (118 platform)
DATE: April 6, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Internal
Recall Campaign Initial Notification April 6, 2023
Campaign No. : NHTSA ID Campaign Desc. :
Inspect and Replace Tires
TBD 23V232 23P2197598
This is to notify you of the new Recall Campaign to inspect and replace the tires on 3 Model Year (“MY”) 2023 CLA (118 platform) vehicles. The
recall campaign will be visible on the www.safecar.gov website and may generate questions from customers. Affected VINs will be flagged in
VMI as “PENDING” on April 6, 2023.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
the tires on certain Model Year (“MY”) 2023 CLA (118 platform) vehicles might not meet
specifications due to a certain batch of tires having irregularities in the bead area of the tire. Air
leaking from the tire or a sudden loss of air pressure cannot be ruled out completely. This might
impair the driving stability of the vehicle, which could increase the risk of a crash or injury. In the
event of a loss of tire air pressure, the driver might be made aware of the issue by a yellow warning
lamp, warning tone and a warning message “Check Tires” or “Please Correct Tire Pressure” in the
instrument cluster.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace affected
tires on the affected vehicles.
Parts Remedy is not available at this time.
Vehicles Affected
Vehicle Model Year(s) 2023
Vehicle Model CLA
Vehicle Populations
Total Recall Population 3
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work
Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service
process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on or before May 30, 2023.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-232
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC MAY 01, 2023 NHTSA Recall No. : 23V-232 Manufacturer Recall No. : 2023040004 Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 3
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Mercedes-Benz AMG CLA 45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2023 AMG CLA 45 3 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have tires that meet current production specifications.
Production Dates : NOV 05, 2022 – NOV 09, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that the tires on certain Model Year (“MY”) 2023 CLA (118 platform) vehicles might not meet specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Air leaking from the tire or a sudden loss of air pressure cannot be ruled out completely. This might impair the driving stability of the vehicle, which could increase the risk of a crash or injury.
Description of the Cause : Due to a production deviation at a supplier, a certain batch of tires might have irregularities in the bead area of the tire. Identification of Any Warning
that can Occur : In the event of a loss of tire air pressure, the driver might be made aware of the issue by a yellow warning lamp, warning tone and a warning message “Check Tires” or “Please Correct Tire Pressure” in the instrument cluster.
Involved Components : Part 573 Safety Recall Report 23V-232 Page 2 Component Name 1 : Michelin Tire Component Description : 255/35 ZR 19 96Y XL Component Part Number : A0004014220 Supplier Identification : Component Manufacturer
Name : Manufacture Francaise des Pneumatiques M Address : 23, Place des Carmes-Dechaux
Clermont-Ferrand Cedex 9 Foreign States 63040
Country : France Chronology :
In the end of December 2022, MBAG launched initial investigations based on the voluntary disclosure of the supplier describing a suspected behavior of tires regarding a loss of air pressure. Immediately, analysis for the failure mechanism and root cause were initiated together with the supplier. During this investigation, a batch of suspect tires was analyzed via X-ray technology and it was discovered that an irregularity in the bead area had led to a loss of air pressure. On the basis of these findings and evaluations of further X-ray analyses and weight measurements, a certain batch of potentially affected tires was determined.
In the beginning of 2023, MBAG initiated a plant campaign in order to identify, block and rework potentially affected vehicles. In parallel, MBAG together with its supplier conducted intensive investigations on potential consequences.
Since vehicles had left the plant without rework, the potentially affected vehicles in the field were determined based on the information of the supplier.
On March 24, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-232
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealership, will replace affected tires on the
affected vehicles.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty.
How Remedy Component Differs from Recalled Component :
A000 401 42 20 – Michelin Tire 255/35 ZR 19 96Y XL
Tire that meets current production specifications. Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of the supplier ensures that this issue can no longer occur from December 5, 2022 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on April
7, 2023. Owners were notified of the voluntary recall campaign on April 28, 2023. A copy of all communications will be provided when available.
Planned Dealer Notification Date : APR 07, 2023 – NR Planned Owner Notification Date : APR 28, 2023 – NR
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-232
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC MAR 31, 2023 NHTSA Recall No. : 23V-232 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 3
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Mercedes-Benz AMG CLA 45 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2023 AMG CLA 45 3 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have tires that meet current production specifications.
Production Dates : NOV 05, 2022 – NOV 09, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that the tires on certain Model Year (“MY”) 2023 CLA (118 platform) vehicles might not meet specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Air leaking from the tire or a sudden loss of air pressure cannot be ruled out completely. This might impair the driving stability of the vehicle, which could increase the risk of a crash or injury.
Description of the Cause : Due to a production deviation at a supplier, a certain batch of tires might have irregularities in the bead area of the tire. Identification of Any Warning
that can Occur : In the event of a loss of tire air pressure, the driver might be made aware of the issue by a yellow warning lamp, warning tone and a warning message “Check Tires” or “Please Correct Tire Pressure” in the instrument cluster.
Involved Components : Part 573 Safety Recall Report 23V-232 Page 2 Component Name 1 : Michelin Tire Component Description : 255/35 ZR 19 96Y XL Component Part Number : A0004014220 Supplier Identification : Component Manufacturer
Name : Manufacture Francaise des Pneumatiques M Address : 23, Place des Carmes-Dechaux
Clermont-Ferrand Cedex 9 Foreign States 63040
Country : France Chronology :
In the end of December 2022, MBAG launched initial investigations based on the voluntary disclosure of the supplier describing a suspected behavior of tires regarding a loss of air pressure. Immediately, analysis for the failure mechanism and root cause were initiated together with the supplier. During this investigation, a batch of suspect tires was analyzed via X-ray technology and it was discovered that an irregularity in the bead area had led to a loss of air pressure. On the basis of these findings and evaluations of further X-ray analyses and weight measurements, a certain batch of potentially affected tires was determined.
In the beginning of 2023, MBAG initiated a plant campaign in order to identify, block and rework potentially affected vehicles. In parallel, MBAG together with its supplier conducted intensive investigations on potential consequences.
Since vehicles had left the plant without rework, the potentially affected vehicles in the field were determined based on the information of the supplier.
On March 24, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-232
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealership, will replace affected tires on the
affected vehicles.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty.
How Remedy Component Differs from Recalled Component :
A000 401 42 20 – Michelin Tire 255/35 ZR 19 96Y XL
Tire that meets current production specifications. Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of the supplier ensures that this issue can no longer occur from December 5, 2022 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on April
7, 2023. Owners will be notified of the voluntary recall campaign before May 30, 2023. A copy of all communications will be provided when available.
Planned Dealer Notification Date : APR 07, 2023 – NR Planned Owner Notification Date : MAY 30, 2023 – NR
* NR – Not Reported

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