Replace Front Door Check – 2019-2021 Mercedes-Benz Sprinter

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Internal TO: Mercedes-Benz Dealers, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Service Campaign Notification Model 907 Sprinter Model Years 2019-2021 Replace Front Door Check DATE: November, 2022 IMPORTANT SERVICE CAMPAIGN INFORMATION Internal Campaign No. : Campaign Desc. : Replace Front Door Check 2022100014 VS3TU72EST This is to notify you of the upcoming Service Campaign to replace the front door check on approximately 10,091 MY 2019-2021 Mercedes-Benz Sprinter vans. All affected VINs will be flagged as “OPEN” in VMI. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vehicles, has determined that the door check might become deformed in certain vehicles due to a specific usage profile, and that plastic deformation in the door shell and the hinges might also occur. As a consequence, it is possible that the driver’s door may be more difficult to close. What We’re Doing An authorized Mercedes-Benz dealer will replace the existing door check with an optimized version. If damage is present on front door and fender, the dealer will make necessary repairs. Parts Parts are available. Vehicles Affected Vehicle Model Year(s) 2019-2021 Vehicle Model 907 Sprinter Vehicle Populations Total Vehicles 10,091 Dealer Inventory 10* Used Car Inventory Next Steps/Notes AOMS/SOMS Please ensure your dealers have read and understand this notice While we regret any inconvenience this may cause, MBUSA are determined to maintain a high level of vehicle quality and customer satisfaction. Campaign No. 2022100014 November, 2022 TO: SUBJECT: ALL MERCEDES-BENZ CENTERS Model 907 Sprinter Model Years 2019-2021 Replace Front Door Check Prior to performing this Service Campaign: • Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. • Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described. Approximately 10,091Sprinter vehicles are affected. Order No. V-SC-2022100014 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vehicles, has determined that the door check might become deformed in certain vehicles due to a specific usage profile, and that plastic deformation in the door shell and the hinges might also occur. As a consequence, it is possible that the driver’s door may be more difficult to close. An authorized Mercedes-Benz dealer will replace the existing door check with an optimized version. If damage is present on front door and fender, the dealer will make necessary repairs. Model 907 with code Z3A (Amazon customer) with code ZU8 (National version for USA) Operation no. of the operation texts or standard texts and flat rates Category Op. no. Operation text Time Damage Code Code L 02 0350 Operations: Check door check, fender and front door 0.2 hrs 72 902 03 VS3TU72ES T L 02 0351 Operations: Replace door check and lower hinge of front door (after check) 1.6 hrs 72 902 03 VS3TU72ES T L 02 2726 Operations: Disconnect/connect ground line of onboard electrical system battery (when working on veh.) 0.2 hrs 72 902 03 VS3TU72ES T L 02 0352 Operations: Replace front door (after check) 2.1 hrs 72 902 03 VS3TU72ES T L 02 0354 Operations: Extra work for: Replace front door on veh. with code T75 0.3 hrs 72 902 03 VS3TU72ES T L 02 0353 Operations: Replace fender (after check) 72 902 03 VS3TU72ES T D72.10-A009-79 Example for damage at front door and fender 1 Front door 2 Fender V-SC-2022100014 1 0.7 hrs *Highlighted steps requred only if the body panels are damaged as shown below D72.10-A010-79 Example for damage at front door reinforcement 1 Front door 1.1 Reinforcement 3 Door catch Shown on driver side 1 Front door 3 Door catch 4 Hinge D72.10-A008-76 2 V-SC-2022100014 Important! On affected vehicles, increased loads on the door check (3) may cause damage at the front door (1) or fender (2). If the front door (1) or fender (2) is replaced as a result of damage, representative pictures of the affected component parts must be taken and filed in a tamperproof manner with the repair order. We also ask to you inform the customer that the front door must only be opened after the vehicle has come to a standstill. Otherwise, the existing damage profiles may reoccur. aWarning Risk of injury caused by fingers being jammed or pinched when removing, installing or aligning hoods, doors, trunk lid/rear-end door or sliding roof. No parts of the body or limbs should be within the operating area when the components are moving. AS00.00-Z-0011-01A aCaution Risk of injury caused by scraping or cutting body parts on sharp vehicle parts Always wear protective gloves when working on or near sharp and non-deburred vehicle parts. Deburr repair panels. AS00.00-Z-0017-01A Notice Notes on carrying out repair work in the vehicle interior AH68.00-D-0001-01KOS g Check 1 Check whether vehicle is affected by measure. 2 Check front door (1) for damage. i Only damage resulting from contact with the corresponding fender (2) is to be taken into consideration. See the example picture above with regard to this. If front door (1) is damaged, ↓ replace front door (1). f Disassembling and assembling front door AR72.10-D-0510TS i Before replacing front door (1), take representative pictures of the affected areas and file in a tamperproof manner with the repair order. i Observe operation steps 5–6 of this measure. V-SC-2022100014 3 3 Check fender (2) for damage. i Only damage resulting from contact with the corresponding front door (1) is to be taken into consideration. See the example picture above with regard to this. If fender (2) is damaged, ↓ replace fender (2). f Remove/install front fender AR88.10-D-1005TS i Before replacing fender (2), take representative pictures of the affected areas and file in a tamperproof manner with the repair order. 4 Check reinforcement (1.1) of front door (1). i Check whether cracks are visible at reinforcement (1.1). Take representative pictures of the affected areas and file in a tamperproof manner with the repair order. If cracks are present, ↓ replace front door (1). f Disassembling and assembling front door AR72.10-D-0510TS i Before replacing front door (1), take representative pictures of the affected areas and file in a tamperproof manner with the repair order. i Observe operation steps 5–6 of this measure. 4 V-SC-2022100014 Replace aDanger Risk of explosion caused by paint vapors igniting. Risk of poisoning caused by inhaling paint vapors. No smoking! No open fire! Use respiratory protection, protective clothing, gloves, safety glasses and protective skin cream. Ensure that the area is well ventilated. AS98.00-Z-0002-01A 5 Replace lower hinge (4) of front door (1). Notice Notes on paintwork repairs AH98.00-P-9408-02A f AR72.10-D-2662TS i Paint new lower hinge (4) in vehicle color. i Only use paints approved by the manufacturer. See guidelines for paint technology in the workshop portal. 6 Replace door check (3). f AR72.10-D-2100TS i Inform the customer that the front door must only be opened after the vehicle has come to standstill. SmallRepair aDanger Risk of explosion caused by paint vapors igniting. Risk of poisoning caused by inhaling paint vapors. No smoking! No open fire! Use respiratory protection, protective clothing, gloves, safety glasses and protective skin cream. Ensure that the area is well ventilated. AS98.00-Z-0002-01A 7 Rectify paint damage at front door (1) or at fender (2). If paint damage is present. Notice Notes on paintwork repairs AH98.00-P-9408-02A i Only damage that is caused by the two component parts coming into contact is to be taken into consideration. i For this, use SmallRepair. Before painting, take representative pictures of the affected areas and file in a tamperproof manner with the repair order. i Only use paints approved by the manufacturer. See guidelines for paint technology in the workshop portal. V-SC-2022100014 5 Parts ordering note Part no. Designation Quantity Replace door check parts A 910 720 59 00 Door catch 1 N 000000 008272 Nut 2 N 000000 004829 Screw 1 A 910 723 02 00 Door check seal 1 A 910 720 14 00 Bottom hinge n. B. N 910105 008005 Screw 2 A 000 990 60 37 Screw 2 Replace front door parts *IF NEEDED* A 910 720 24 00 Driver’s door n. B. A 907 727 00 00 Sealing foil n. B. A 910 727 00 00 Inner door panel seal (on veh. except code XM4 (Acoustic package)) n. B. A 907 727 29 00 Inner door panel seal (on veh. with code XM4 (Acoustic package)) n. B. A 906 682 05 09 Insulation (on veh. with code H04 (Heat insulation for driver compartment)) n. B. A 639 602 03 80 Damping material n. B. N 910002 003108 Rivet on veh. with code T75 (Grab handle for driver and front passenger entrance) 2 A 000 997 73 86 9051 Stop plug (on veh. with code T75 (Grab handle for driver and front passenger entrance)) 2 A 000 990 47 37 Rivet nut (on veh. with code T75 (Grab handle for driver and front passenger entrance)) 2 Replace fender parts *IF NEEDED* A 910 881 00 00 Fender n. B. A 910 885 04 00 Bumper bracket n. B. Miscellaneous parts A 124 990 04 92 Expansion rivet n. B. A 910 991 00 00 Mounting clip n. B. A 000 991 86 98 Mounting clip n. B. 6 V-SC-2022100014

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