Replace Tire Pressure Label on Fuel Filler Flap and B-Pillar – 2020-2021 Mercedes-Benz GLE-Class & GLS-Class

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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Classified as MB Internal IMPORTANT SERVICE CAMPAIGN LAUNCH Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Service Campaign Launch Notification Check and Replace Vehicle Placard on B-Pillar MY20-21 GLE-Class, GLS-Class (167 platform) DATE: July 29, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Classified as MB Internal Service Campaign Launch Notification July 29, 2022 Campaign No. : Campaign Desc. : Check and Replace Vehicle Placard on B-Pillar 2022070010 20P5891719 This is to notify you of the Service Campaign Launch to check the vehicle placard on the B-pillar, and replace if necessary, on 978 Model Year (“MY”) 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on July 29, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles equipped with Michelin-branded tires, the maximum tire pressure shown on the B-pillar vehicle placard, may be higher than what is permitted by the manufacturer. Michelin states a maximum tire pressure of 300 kPa (44 PSI) for the originally supplied rear tires. The vehicle placard may list tire pressure at 320 kPA (47 psi), however, operation of the tires with a tire pressure as specified has no effect and will not lead to any impairment of the handling characteristics. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will check and replace the B-Pillar vehicle placard, if necessary. Parts The remedy is available and can be performed as necessary. Vehicles Affected Vehicle Model Year(s) 2020-21 Vehicle Model GLE-Class and GLS-Class Vehicle Populations Total Campaign Population 978 Next Steps/Notes AOMS/SOMS AOMs – This campaign may generate questions from your dealers. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2022070010, July 2022 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model GLE-Class and GLS-Class (167 platform) Model Year 2020-2021 Check and Replace Vehicle Placard on B-Pillar Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles equipped with Michelin-branded tires, the maximum tire pressure shown on the B-pillar vehicle placard, may be higher than what is permitted by the manufacturer. Michelin states a maximum tire pressure of 300 kPa (44 PSI) for the originally supplied rear tires. The vehicle placard may list tire pressure at 320 kPA (47 psi), however, operation of the tires with a tire pressure as specified has no effect and will not lead to any impairment of the handling characteristics. Prior to performing this Campaign:  VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.  Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 978 vehicles are affected. Order No. P-SC-2022070010 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-SC-2022070010 Check tire pressure entry in VeDoc, correct if necessary and replace vehicle placard on left B-pillar Check procedure 1. Check air pressure entry in VeDoc system in “Model plate” tab for 1st axle and 2nd axle (figure 1). Air pressure data in VeDoc system must be taken from tire pressure label (1.7 figure 2). Figure 1 Figure 2 a. Air pressure indication for full load on additional tire pressure label does not match with air pressure indications in the VeDoc system: Perform work procedure b. Air pressure indication for full load on additional tire pressure label matches with air pressure indications in VeDoc system: End measure. 3 P-SC-2022070010 Work procedure 1. Open VEDOC-XSF ticket to have the VEDOC data corrected for “Model plate” tab for 1st axle and 2nd axle (figure 1). The data for the air pressure in the VeDoc system must be taken from the tire pressure label (1.7 figure 2). 4 P-SC-2022070010 2. Replace vehicle placard at left B-pillar (bonding position 1.6, figure 3). Only order and replace vehicle placard after the change in the VeDoc system, as this will be printed based on the updated data in VeDoc! Remove vehicle placard at left B-pillar, remove any residual adhesive, and clean bonding surface. The vehicle placard must be determined in accordance with the equipment code for the vehicle identification number via the parts process in the XENTRY Portal! Figure 3 Primary Parts Information Qty. Part Name Part Number 1 B-pillar vehicle placard * * The replacement parts must be determined according to the equipment variant for the vehicle identification number via the parts process in the Xentry Portal. Only order and replace vehicle placard after the change in the VeDoc system, as this will be printed based on the updated data in VeDoc! Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 58 917 19 02-0319 Check/correct tire pressure entry in VeDoc 0.3 02-0347 Replace vehicle placard at left B-pillar 0.1 Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

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