Update Rearview Camera Software – 2018-2021 Mercedes-Benz A-Class, C-Class, CLA-Class, CLS-Class, E -Class, GLA-Class, GLB-Class, GLC-Class, & GLE-Class

April 8, 2022 NHTSA CAMPAIGN NUMBER: 22V232000

Inoperable Rearview Camera Display/FMVSS 111

An inoperable rearview camera display reduces the driver’s rear view, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V232

Manufacturer Mercedes-Benz USA, LLC

Components BACK OVER PREVENTION

Potential Number of Units Affected 126,443

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and EQC-Class vehicles. Please refer to MBUSA’s recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2022060007.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


2022060007

July 22, 2022

Update Rearview Camera Software

This is to notify you of a revision to the “What We’re Doing” section regarding the Recall Campaign to update the rearview camera software on 126,179 Model Year (“MY”) 2018-2021 A-Class, C-Class, CLA-Class, CLS-Class, E -Class, GLA-Class, GLB-Class, GLC-Class, and GLE-Class (118, 167, 177, 205, 213, 238, 247, 253, 257, and 293 platform) vehicles. The recall campaign is visible on the www.safercar.gov website and may generate questions from customers. Affected VINs were flagged in VMI as “OPEN” on June 28, 2022.

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2021 A-Class, C-Class, CLA-Class, CLS-Class, E -Class, GLA-Class, GLB-Class, GLC-Class, and GLE-Class (118, 167, 177, 205, 213, 238, 247, 253, 257, and 293 platform) vehicles, the function of the rearview camera might be impaired. In this case, the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing image or display a black screen with a message indicating the inoperability of the rearview camera system. There is no deactivation or freezing of the rearview camera image. A rearview camera image that might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) as the vehicle begins to back up might impair rear visibility which might increase the risk of a crash. When the issue occurs, the driver might notice that the central display would either continue to display the existing image or display a black screen with a message indicating the inoperability of the rearview camera.

 

What We’re Doing

MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the currently installed software and, if necessary, update the rearview camera software on the affected vehicles.

 

Parts

The remedy is available and can be performed.

 

Customer Notification Timeline

Customer letters were mailed on July 15, 2022.

 


Update rearview camera (RFK) control unit software

Calibration of the rear view camera is no longer necesarry with new Xentry add ons.

  • Ensure use of XENTRY Diagnosis version 06/2022 or higher.
  • Before starting the work procedure, install all the add-ons that are updated daily in XENTRY Diagnosis. ensure the add-ons for the listed XENTRY versions below are installed:

    Xentry version 2022/06 add-on 23895

    Xentry version 2022/09 add-on 23918.
  • Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).
  • If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.

If two or more software updates or SCN codings are performed during one workshop  visit, the operation items 02-4762 and 02-5058 may only be invoiced once for each workshop order.

 

Work Procedure

1. Connect XENTRY Diagnosis.

2. Update rearview camera control unit software.

To do this, select menu item “Quick test view – N66/2 reversing camera (RFK) – Adaptations – Control unit update – Updating of control unit software”.  Then follow the user guidance in XENTRY Diagnosis. 

3. Disconnect XENTRY Diagnosis.

 


Mercedes-Benz Part 573 Submission
Original Submitted to Portal April 8, 2022
Chronology-Only section
Supplement to Original Submission

 

Chronology of Defect/Noncompliance Determination

In November 2018, MBAG launched initial investigations based on individual field reports regarding MB Van vehicles where customers allegedly experienced the subject condition outlined above. For this purpose, parts of affected MB Van vehicles were retrieved from the field and sent to the supplier for analysis. In parallel, the supplier started the development of a more robust software version. This new software was also made available in Passenger Cars series production from October 2019 onward. A further software release with additional improvements was released by the supplier and made available for series production beginning June 2020.

For much of 2020, MBAG operations were severely restricted due to the COVID-19 pandemic. As operations began to resume in the second half of 2020, the ongoing internal review and continuous market observation indicated that this issue might also affect Mercedes-Benz passenger cars.

Over the course of the next months, MBAG conducted further evaluations to identify potential effects in MB passenger cars including systematic testing.

While the subject issue could not be systematically reproduced, it was found that in isolated cases, vehicles that had received the original software version showed the subject condition outlined above.

In spring 2021, the ongoing testing indicated that also vehicles that had received the first improved software version during production, might be affected by the subject condition outlined above.

Although the subject issue could still not be systematically reproduced, In late 2021, MBAG could not exclude the possibility that a deviation might be present in the passenger car rearview image software. Subsequently, MBAG determined the potentially affected vehicles in the field. In the beginning of 2022, detailed evaluations were performed to assess the extent to which the deviation might impact the specific regulatory requirements of the affected countries.

On April 1st, 2022, MBAG determined that a potential non-compliance cannot be completely ruled out and decided to conduct a recall.

During MBAGs analysis, 8 cases in the US were identified from December 2018 to August 2021.  MBAG has not received any reports of crashes, injuries, or property damage associated with this issue.

In late June 2022 a certain portion of vehicles were identified to have been repaired prior to recall launch. As a result, these vehicles were removed from the VIN population and the recall population was updated on June 29, 2022 (Amendment 4). Concurrently, 25,844 GLC300 vehicles were identified as not being included as part of the original P573 report due to a clerical error. These vehicles were included in the overall population in the original P573 submission and were able to be identified via the public VIN lookup tool.

 


48 Affected Products

Vehicles

MAKEMODELYEAR
MERCEDES-BENZA2202019-2020
MERCEDES-BENZAMG A352020
MERCEDES-BENZAMG C432019-2021
MERCEDES-BENZAMG C632019-2021
MERCEDES-BENZAMG C63 S2019-2021
MERCEDES-BENZAMG CLA352020-2021
MERCEDES-BENZAMG CLA452020-2021
MERCEDES-BENZAMG CLS532019-2020
MERCEDES-BENZAMG E532019-2020
MERCEDES-BENZAMG GLA352021
MERCEDES-BENZAMG GLA452021
MERCEDES-BENZAMG GLB352021
MERCEDES-BENZAMG GLC432020
MERCEDES-BENZAMG GLC632020
MERCEDES-BENZAMG GLC63 S2020
MERCEDES-BENZC3002019-2021
MERCEDES-BENZC350E2020
MERCEDES-BENZCLA2502020
MERCEDES-BENZCLS4502019-2020
MERCEDES-BENZE3002019
MERCEDES-BENZE3502020-2021
MERCEDES-BENZE4002018
MERCEDES-BENZE4502019-2021
MERCEDES-BENZGLA2502021
MERCEDES-BENZGLB2502020-2021
MERCEDES-BENZGLC3002020
MERCEDES-BENZGLC350E2020
MERCEDES-BENZGLE3502020
MERCEDES-BENZGLE4502020
MERCEDES-BENZGLS4502020

 


20 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-22V232-3452.PDF 237.159KB

 


Chronology Supplement

RMISC-22V232-1721.pdf 68.094KB

 


Recall Acknowledgement

RCAK-22V232-5968.pdf 645.378KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V232-9466.pdf 140.184KB

 


Recall 573 Report – May 24, 2022

RCLRPT-22V232-5736.PDF 237.112KB

 


Recall 573 Report – June 6, 2022

RCLRPT-22V232-8127.PDF 237.124KB

 


Interim Owner Notification Letter(Part 577)

RIONL-22V232-3265.pdf 310.503KB

 


Remedy Instructions and TSB

RCRIT-22V232-1044.pdf 309.491KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V232-5885.pdf 566.466KB

 


Remedy Instructions and TSB

RCRIT-22V232-4036.pdf 547.957KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V232-2797.pdf 547.957KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V232-5102.pdf 323.774KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V232-0906.pdf 291.177KB

 


Updated Chronology of Defect/Noncompliance Determination

RMISC-22V232-1532.pdf 72.086KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V232-1692.pdf 157.81KB

 


Recall 573 Report – July 28, 2022

RCLRPT-22V232-5291.PDF 237.416KB

 


Remedy Instructions and TSB

RCRIT-22V232-4204.pdf 311.472KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V232-6696.pdf 568.347KB

 


Recall Quarterly Report #1, 2022-3

RCLQRT-22V232-4167.PDF 211.154KB

 


Recall Quarterly Report #2, 2022-4

RCLQRT-22V232-6266.PDF 211.258KB

 


Latest Recalls Documents

 


 

Mercedes-Benz Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

www.startekinfo.com

 


 

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