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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Service Campaign Launch Notification Apply Preservation Agent to Side Impact Strut MY20-21 CLA-Class (118) | DATE: April 8, 2022 |
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Service Campaign Launch Notification | April 8, 2022 | ||
| Campaign No. : | Campaign Desc. : | Apply Preservation Agent to Side Impact Strut | |
| 2022030025 | 22P7491002 | ||
| This is to notify you of the Service Campaign Launch to apply preservation agent to the side impact strut on 4,327 Model Year (“MY”) 2020-2021 CLA-Class (118 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on April 8, 2022. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2020-2021 CLA-Class (118 platform) vehicles, the side impact strut of the front and rear doors may not correspond to the current series production specification. It is therefore possible that corrosion may occur in the area of the antiflutter adhesive. | ||
| What We’re Doing | MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will apply preservation agent to the front and rear door side impact struts. | ||
| Parts | The Remedy is available and can be performed as necessary. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2020-2021 | ||
| Vehicle Model | CLA-Class | ||
| Vehicle Populations | |||
| Total Campaign Population | 4,327 | ||
| Next Steps/Notes | |||
| AOMS/SOMS | AOMs – This campaign may generate questions from your dealers. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
Campaign No. 2022030025, April 2022
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model CLA-Class (118 platform) Model Year 2020-2021 Apply Preservation Agent to Side Impact Strut |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2020-2021 CLA-Class (118 platform) vehicles, the side impact strut of the front and rear doors may not correspond to the current series production specification. It is therefore possible that corrosion may occur in the area of the anti-flutter adhesive. An authorized Mercedes-Benz dealer will apply preservation agent to the front and rear door side impact struts.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 4,327 vehicles are affected.
Order No. P-SC-2022030025
Apply preservation agent to side impact strut of front and rear doors
Model 118
Work Procedure
- Remove door panel at left and right front and rear doors.
For basic data on front door trim, see AR72.10-P-6575MFA. For basic data on rear door trim, see AR72.12-P-1011MFA.
- Remove door module at left and right front and rear doors.
For basic data on front door module, see AR72.10-P-0900MFA. For basic data on rear door module, see AR72.12-P-0103MFA.
- Apply preservation agent to left and right front and rear doors in marked area of side impact struts (A and B figure 1, A and B Figure 2).
It must be ensured that the preservation agent is applied to the adhesive bondings of the side impact struts with the door paneling (figures 1 and 2) from above and underneath.
Remove excess escaping wax after assembly.
For basic data, see WS97.00-Z-0002KOB and AR97.20-P-1500MFA.
- Assemble in reverse order.
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1 | Cavity sealing wax | A 000 986 72 70 10 |
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
| Damage Code | Operation Number | Description | Labor Time (hrs.) |
| 74 910 02 | 02-0104 | Apply preservation agent to struts for side impact protection of front and rear doors Includes: Remove/install door panel at front and rear doors, remove/install door modules at front and rear doors, disconnect/connect ground line of on-board electrical system battery | 4.2 |
Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
P-SC-2022030025
Apply Preservation Agent to Side Impact Strut
CLA250C,CLA250C4,CLA35C4,CLA45C4
Model Year 2020-2021
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- CORROSION PROTECTION: Protects internal body panels, frame rails and structural enclosures
- NON-HARDENING MATERIAL: Remains soft and pliable – will not crack, chip or peel
- SPECIFICALLY DESIGNED: Use with 3M Cavity Wax Plus Applicator Wand Kit (sold separately)
- REDUCES BULKY EQUIPMENT NEEDS: Convenient aerosol spray can eliminates need for bulk spray equipment
- SELF-HEALING FORMULA: Reflows into cracks and crevices for long-term coverage
- KBS Cavity Coater is the Perfect Solution for hard to reach areas that are prone to rusting
- Cavity Coater provides a self healing film which renders over 4000+ hrs. salt spray protection (meaning Insane Rust Protection) ...over 4 times the protection of conventional cavity waxes
- Use Cavity Coater with a KBS Cavity Wand to give long lasting protection for those hard to reach enclosed cavities such as rocker panels, boxed frames, inside doors And fenders, deck lids, tailgates...and more
- Resists alkaline solutions, most chemical and acid vapors, road salt, steam, salt water. Wicks and penetrates where primers and topcoats cannot!
- Creeps into Welds and Seams. 4000+ Hrs. Salt Spray (Insane Rust Protection)!
- Designed to be use with KBS Cavity Coater Aerosol.
- The 36" Reusable Cavity Wand features a durable 360 degree spray tip for complete coverage.
- The 36" Reusable Cavity Wand easily attaches to the Cavity Coater Aerosol Can.
- The 36" Reusable Cavity Wand makes it easy to get in to hard to reach areas.
- The 36" Reusable Cavity Wand is very easy to clean.
- 4000+ Hrs Salt Spray (Insane Rust Protection)
- Creeps into Welds & Seams: Wicks & penetrates where primers and topcoats cannot
- Water Displacing, Self Healing and Easy Application
- Resists alkaline solutions, most chemical & acid vapors, road salt, steam, salt water.
- Ultra Long Lasting
- EFFECTIVE CORROSION PROTECTION: Faster and easier application of cavity wax in hard-to-reach places
- THREE SMALL-DIAMETER LENGTHS: Includes wands in three lengths for a range of jobs
- UNIFORM 360° SPRAY PATTERN: 24” and 34” wands feature small 360-degree spray nozzles at the ends
- TOTAL CONSISTENT COVERAGE: Additional 8” wand is excellent for flooding seams and joints
- SPECIFICALLY DESIGNED: Use with 3M Cavity Wax Plus 08852 (sold separately)
- FRAME COATING: This special aerosol spray is both a rust prevention and rust destroyer formula rolled into one. It will not only protect your chassis from the start of rust formation and allow you to maintain a clean finish, it also eliminates the need for any future maintenance or repairs, ensuring that it will be as good as new for years to come.
- HOW TO USE: Shake the can vigorously for at least 1 minute before and occasionally during use. Insert extension tube into spray nozzle then insert extension nozzle into frame openings, bolt holes, etc.Depress spray button and apply coating while pulling the extension nozzle back from the opening. Continue in all areas you can for complete coverage.
- EASTWOOD QUALITY: Eastwood offers solutions which combines our 4,000+ unique products with the know-how to “Do The Job Right”. With an In-house product design, development and testing and a strong track record of high-quality, innovative products. Used and trusted by top builders to beginners and also provides a Lifetime Tech Support.
- SAFETY INFORMATION: Always wear eye, skin and respiratory protection when applying this product.Use in a well ventilated area away from open flame. Store spray in a cool dry place. Warning: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.
- WARRANTY: Comes with a 90-day limited warranty and 90-day return.
- Includes 6 Cans 3M Cavity Wax Plus Interior Corrosion Prevention Coating 08852 18oz Aerosol
- Corrosion protection for internal body panels, frame rails and structural enclosures.
- Non-hardening material remains soft and pliable – will not crack, chip, or peel.
- Convenient aerosol spray can eliminates need for bulk spray equipment.
- Use with 3M Cavity Wax Plus Applicator Wand Kit (sold separately) to ensure 360° coverage in closed cavities
- World's most popularCavity protection
- sprays in a mist to lock out moisture and oxygen
- excellent for lubricating springs and shackles
- the inside of cavities rusts even if the outside is protected
- best rust protection
Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
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