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February 9, 2022 NHTSA CAMPAIGN NUMBER: 22V073000
Incorrect GVWR on Tire and Loading Label/FMVSS 120
The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.
NHTSA Campaign Number: 22V073
Manufacturer Daimler Vans USA, LLC
Components EQUIPMENT
Potential Number of Units Affected 2,564
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, “Wheels and Rims-Other Than Passenger Cars.”
Remedy
Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on March 4, 2022. Owner notification letters were mailed on March 21, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3RE58HIN.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Vans Recalls
2022030008
Replace Tire and Loading Information Label
This is to notify you of a Recall Campaign Launch to replace the tire and loading information label on approximately 2,310 MY21 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until remedied.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
Sprinter vans, has determined that on certain 907 (VS30) platform Sprinter vehicles, the tire and loading information label on the B-pillar could contain erroneous values that overstate the Gross Vehicle Weight Rating. Due to erroneous values for the maximum permissible combined vehicle weight on the tire and loading information label on the B-pillar, overloading of the vehicle could exceed the permissible total weight. As a consequence, over time, this could cause excessive tire wear and in a worst case scenario, could lead to tire failure, which could increase the risk of a crash.
What We’re Doing
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will check the tire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the tires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles.
Parts
Parts are available
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.
Model 907
with code ZU7 (National version for Canada)
Model 907
with code ZU8 (National version for USA)
Parts ordering note
Part no. | Designation | Quantity |
A 906 584 66 38 | Tire pressure table information label. *PRINTED & SHIPPED FROM GERMANY* | 1 |
A 901 584 00 55 | Protective foil | 1 |
Tires (local procurement) | If Needed |
On September 29, 2021, MBAG was informed by an upfitter about possible incorrect vehicle weight loading values on the tire and loading information label located on the B pillar in certain VS30 (Platform 907) Sprinter vehicles.
MBAG started an investigation by conducting an internal review of labels used on the production line for Sprinter VS30 Platform 907 vehicles. Through this review, MBAG determined that in some instances the combined weight values printed on information labels were higher than the calculated maximum values for the vehicle.
MBAG immediately (in September 2021) quarantined potentially affected vehicles at the production plant, blocking them from release until completion of any rework that might be determined to be necessary.
At the same time, MBAG launched an investigation into the combined weight loading values, to evaluate the potential for safety risk associated with inaccurate labels and to identify potentially affected vehicles.
MBAG determined that incorrect weight information had been printed on labels due to an error in the printer software used to produce the labels. The Programmable Logic Controller (PLC) that transmits the label data to the printer incorrectly stored “weight” data under the “angle” category and left the value for “weight” data empty. MBAG determined that this error originated from a PLC software update on July 1, 2021. Because the PLC failed to record a combined weight value for the information label, the printer inserted an incorrect default value instead of the specific measured weight value.
Based on those findings MBAG continued its investigation to evaluate potential technical consequences of the faulty label on vehicle usage and safety.
This evaluation continued through January 2022 and included a deep analysis of possible effects on axle parts as well as to the body of the vehicle. MBAG reached the conclusion that a safety risk resulting from excessive vehicle loading on vehicle body and stability can be ruled out. However, MBAG determined that excess tire wear could result from potential overloading of the vehicle.
On February 2, 2022 MBAG decided that a potential safety risk could not be ruled out. Accordingly, MBAG will conduct a recall for the affected vehicles.
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ![]() | SPRINTER 1500 | 2021 |
MERCEDES-BENZ![]() | SPRINTER 2500 | 2021 |
MERCEDES-BENZ![]() | SPRINTER 3500 | 2021 |
MERCEDES-BENZ![]() | SPRINTER 4500 | 2021 |
16 Associated Documents
Recall Acknowledgement
RCAK-22V073-3182.pdf 645.387KB
Defect Notice 573 Report
RCLRPT-22V073-6232.PDF 214.09KB
Recall 573 Report – February 9, 2022
RCLRPT-22V073-4093.PDF 213.801KB
Miscellaneous Document – Chronology
RMISC-22V073-3360.pdf 43.191KB
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc)
RCMN-22V073-8016.pdf 636.934KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V073-4593.pdf 135.857KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V073-3851.pdf 146.227KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V073-0360.pdf 1347.519KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V073-6022.pdf 1328.445KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V073-0329.pdf 264.212KB
Owner Notification Letter(Part 577)
RCONL-22V073-2977.pdf 284.393KB
Recall Quarterly Report #1, 2022-1
RCLQRT-22V073-2270.PDF 211.149KB
Recall Quarterly Report #2, 2022-2
RCLQRT-22V073-7924.PDF 211.254KB
Recall Quarterly Report #3, 2022-3
RCLQRT-22V073-5093.PDF 211.339KB
Recall Quarterly Report #4, 2022-4
RCLQRT-22V073-1850.PDF 211.45KB
Latest Recalls Documents
- Set of 4 New Premium Radial Trailer Tires 225/75R15 10PR, Brand: FREE COUNTRY
- Full cap ply ( nylon overlay cross entire tread area), significant upgrade from most other products on the market have nylon strips on shoulder area only, add the critical safety feature!
- Featured "Scuff Guard" ring on tire wall for better tire side protection
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- This trailer tire couples the strength of a bias tire with the durability and stability of a radial tire, created specifically for trailers and not intended for use on other vehicles.
- Premium rubber-compound materials, double steel belts and full nylon plies combine for superior function and long life
- Wheel NOT included ! Refer to your existing tire sidewall and/or trailer owner's manual to determine the appropriate tire size and load capacity for your application. If you have any questions or concerns, please contact us !
- Warranty: Radial Trailer Tire guaranteed for 1 years! We offer free-exchange for any quality problems within warranty.
- Nylon cap ply ( nylon overlay cross entire tread area), significant upgrade from most other products on the market have nylon strips on shoulder area only, add the critical safety feature!
- Featured "Scuff Guard" ring on tire wall for better tire side protection
- Designed for trailer use only, rims not included
- One Year Limited Warranty from tire distributor!
- Premium FREE COUNTRY Heavy Duty 10 ply rated, load Range E, 2400LBS capacity!
- FULL nylon cap ply overlay cross entire tread area, significant upgrade from most other products on the market have nylon strips on shoulder area only, add critical safety feature!
- Featured "Scuff Guard" ring on tire wall for better tire side protection
- This tire is designed for the trailer use only, rims are not included.
- Heavy duty GREMAX 14 Ply rated ALL STEEL tubeless tire, Load Range G, to repalce weaker regular 235/80R16 tires
- All steel contruction, heavy duty 4080lbs capacity, perfect for heavy RV & trailer
- Deep tread of 0.38" provides good road handling, durability and long tread life
- This tire is designed for trailer use only, rims are not included
- All of our tires are brand new, never mounted, and premium quality
- Tire only, Rim not included
- Improved tread wear
- Greater heat resistance
- Increased durability
- Fit Type: Vehicle Specific
- Heavy duty ALL STEEL construction, 16 ply rated, load range H, 4190 lbs capacity, Speed rating: M
- Great for big heavy RV or trailers, to replace regular ST235/80R16 tires
- This tire is designed for the trailer use only, rims are not included
- This tire has been sold by large volume to trailer manufacturers and tire dealers nationwide
- Tire Size: 205/75R15, Load Range: D, Tire Composition: 8 Ply, Load Index:107/102,Tread depth:5.6mm,Speed Rating:N,Max Capacity: 2150 pounds; Maximum PSI: 65;Overal Diameter:27.13 inch;
- Rim Size:15x5.5inch, Bolt pattern: 5 on 4.5", Center Bore:3.19 inch, Load 2160LBS, Rim Diameter: 14.97"; Rim Width: 5.49".Section Width:7.99 inch;
- Trailer tire couples the strength of a bias tire with the durability and stability of a radial tire, created specifically for trailers and not intended for use on other vehicles.
- Premium rubber-compound materials with double steel belts and full nylon plies combine for superior function and long life.
- 1-Years Warranty, Rim included. The ST205/75R15 trailer tire meets Department of Transportation specifications.
- Trailer tire 205/75R15; Tire Load Range: E = 10 Ply Construction. Max Capacity: 2400 pounds; Maximum PSI: 80; Rim Diameter: 15"; Rim Width: 5.5".
- This trailer tire couples the strength of a bias tire with the durability and stability of a radial tire, created specifically for trailers and not intended for use on other vehicles.
- Premium rubber-compound materials, double steel belts and full nylon plies combine for superior function and long life
- Wheel NOT included ! Refer to your existing tire sidewall and/or trailer owner's manual to determine the appropriate tire size and load capacity for your application. If you have any questions or concerns, please contact us !
- Warranty: Radial Trailer Tire guaranteed for 1 years! We offer free-exchange for any quality problems within warranty.
SEOCONTENT-START
IMPORTANT SAFETY RECALL INTERIM NOTICE This notice applies to your vehicle VIN: Replace Tire and Loading Information Label NHTSA Recall #22V073 March, 2022 Dear Valued Mercedes-Benz Sprinter Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2021 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. MBAG has determined that on certain Sprinter vehicles, the tire and loading information label on the B-pillar could contain erroneous values that overstate the Gross Vehicle Weight Rating. Due to erroneous values for the maximum permissible combined vehicle weight on the tire and loading information label on the B-pillar, overloading of the vehicle could exceed the permissible total weight. As a consequence, over time, this could cause excessive tire wear and in a worst case scenario, could lead to tire failure, which could increase the risk of a crash. An authorized Mercedes-Benz Sprinter dealer will check the tire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the tires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles. Unfortunately, the parts to remedy this issue are currently not yet available. We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz Sprinter dealer to have the recall completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz Sprinter dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our website offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit https://www.mbvans.com/en/recall-information and enter your 17 digit VIN in the VIN Look-up tool. We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA • A safety defect exists in your vehicle. • Remedy parts are not yet available for your vehicle. • We will contact you again once parts are available. IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600
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IMPORTANT SAFETY RECALL INTERIM NOTICE This notice applies to your vehicle VIN: Replace Tire and Loading Information Label NHTSA Recall #22V073 March, 2022 Dear Valued Freightliner Sprinter Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2021 Freightliner
Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. MBAG has determined that on certain Sprinter vehicles, the tire and loading information label on the B-pillar could contain erroneous values that overstate the Gross Vehicle Weight Rating. Due to erroneous values for the maximum permissible combined vehicle weight on the tire and loading information label on the B-pillar, overloading of the vehicle could exceed the permissible total weight. As a consequence, over time, this could cause excessive tire wear and in a worst case scenario, could lead to tire failure, which could increase the risk of a crash. An authorized Freightliner
Sprinter dealer will check the tire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the tires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles. Unfortunately, the parts to remedy this issue are currently not yet available. We are working to obtain the necessary software to correct this condition as quickly as possible. As the software becomes available, we will send you another letter asking you to take your vehicle to an authorized Freightliner
Sprinter dealer to have the recall completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when the software is available, please contact an authorized Freightliner
Sprinter dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our website, offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit https://www.freightlinersprinterusa.com/en/recall-information and enter your 17 digit VIN in the VIN look-up tool. We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. We apologize for any inconvenience this situation may cause you. Sincerely, Daimler Vans USA • A safety defect exists in your vehicle. • Remedy parts are not yet available for your vehicle. • We will contact you again once parts are available. IMPORTANT SAFETY RECALL Daimler Vans USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600
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I IMPORTANT SAFETY RECALL I March, 2022 – IMPORTANT SAFETY RECALL NOTICE 2022030008 This notice applies to your vehicle VIN: Replace Tire and Loading Information Label NHTSA Recall #22V073 • A remedy is available for your vehicle. • Schedule an appointment with your authorized Freichtliner dealer as soon as possible. • This repair will be provided free of charce. Dear Valued Freightliner Sprinter Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner
Sprinter vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2021 Freightliner
Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. ~ What is the issue? MBAG has determined that on certain Sprinter vehicles, the t ire and loading information label on the B-pillar could contain erroneous values that overstate the Gross Vehicle Weight Rating. Due to these erroneous values, the vehicle could be overloaded and exceed the permissible total weight. As a consequence, over time, this could cause excessive tire wear and in a worst case scenario, could lead to tire failure, which could increase the risk of a crash. What will your Freightliner
Dealer do? An authorized Freightliner
Sprinter dealer will check the tire and loading information label and replace it with a corrected label. Addit ionally, a visual inspection of the t ires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles. Steps to take. For additional information and to schedule an appointment, please contact your preferred Freightliner
Sprinter dealer at your earliest convenience. To locate authorized Freightliner
Sprinter dealers, please visit https: //www.freightlinersprinterusa.com/freightliner /shopping-tools/find-a-dealer or call 1-877-7 62-826 7 Please mention you are scheduling an appointment to replace tire and loading information label under Recall Campaign #2022030008. This could take up to 30minutes. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. Please visit www.freightlinersprinterusa .com/freight liner /owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Freightliner
Sprinter dealer. A VIN-based recall lookup tool on our website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Sincerely, Daimler Vans USA Daimler Vans USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I IMPORTANT SAFETY RECALL I Additional Information for Owners: If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situat ion without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ LEASE, VEHICLE RETURNED □ SCRAPPED □ SOLD □ STOLEN □ OTHER _________ _ □ NEW OWNER INFORMATION OR □ MY NEW NAME OR ADDRESS IS: Last Name, First Name …………… ___._____._____._____._ …………… _____.____.____._____._._____. …………… ____.____.___._____._ …………… ■ ………………………… St reet Apt ……………_ ___.____.___.____._. ……………………….._ _____.____.____.____._____._____._. ………………………■ . …………..■ . ………….._ _._____.____ City Email Address Phone (numbers only) ———————————- Date Daimler Vans USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 State ZIP Mobile (numbers only) ————————————————– Signature
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I IMPORTANT SAFETY RECALL I March, 2022 – IMPORTANT SAFETY RECALL NOTICE 2022030008 This notice applies to your vehicle VIN: Replace Tire and Loading Information Label NHTSA Recall #22V073 • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • This repair will be provided free of charce. Dear Mercedes-Benz Sprinter Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2021 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. ~ What is the issue? MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the t ire and loading information label on the Bpillar could contain erroneous values that overstate the Gross Vehicle Weight Rating. Due to these erroneous values, the vehicle could be overloaded and exceed the permissible total weight. As a consequence, over time, this could cause excessive t ire wear and in a worst case scenario, could lead to tire failure, which could increase the risk of a crash. What will your Mercedes-Benz Dealer do? An authorized Mercedes-Benz Sprinter dealer will check the t ire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the t ires for excessive wear will be conducted. If necessary, t ires with excess wear will be replaced on the affected axles. Steps to take. For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Sprinter dealer at your earliest convenience. To locate nearest Mercedes-Benz dealers visit https: //www.mbvans.com or call 1-800 FOR-MERCEDES (1-800-367-6372). Please mention you are scheduling an appointment to replace the t ire and loading information label under Recall Campaign #2022030008. This could take up to 30 Minutes. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our website now offers a search feature that will indicate whether a vehicle has been subj ect to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information. Should you have any quest ions, please contact your authorized Mercedes-Benz Sprinter dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I IMPORTANT SAFETY RECALL I Additional Information for Owners: If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situat ion without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administ rator, Nat ional Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-91 53); or go to https: //www .safercar.gov. IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ LEASE, VEHICLE RETURNED □ SCRAPPED □ SOLD □ STOLEN □ OTHER □ NEW OWNER INFORMATION OR □ MY NEW NAME OR ADDRESS IS: Last Name, First Name …………… ___._____.____.____._ …………… ____.____.____._____._ ………………………… ____.____.___.____._ …………… ■ ………………………… St reet Apt ……………_ ___.____.___._____._. ……………………….._ ____.____.____.____.____._____._. ………………………■ …………..,■. ………….._ ._____.____. City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————- ———————————————– Mercedes-Benz USA, LLC @ A Mercedes-Benz Group AG Company One Mercedes-Benz Drive , Sandy Springs, GA 30328 Phone: (770) 705-0600
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Initial Recall Campaign Notification
DATE: February, 2022
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2021 Replace Tire and Loading Information Label DATE: February, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Campaign No. : Campaign Desc. : Replace Tire and Loading Information Label 2022020016p PDGRE58HIN This is to notify you of a pending Recall Campaign to replace the tire and loading information label on approximately 2,310 MY21 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that on certain 907 (VS30) platform Sprinter vehicles, the tire and loading information label on the B-pillar could contain erroneous values that overstate the Gross Vehicle Weight Rating. Due to erroneous values for the maximum permissible combined vehicle weight on the tire and loading information label on the B-pillar, overloading of the vehicle could exceed the permissible total weight. As a consequence, over time, this could cause excessive tire wear and in a worst case scenario, could lead to tire failure, which could increase the risk of a crash. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will check the tire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the tires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles. Parts Parts are not yet available Vehicles Affected Vehicle Model Year(s) Model Year 2021 Vehicle Model Sprinter VS30, Platform 907 Vehicle Populations Total Recall Population 2,310 Dealer Inventory 21 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter will be mailed in March, 2021. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.
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Recall Campaign Launch Notification
DATE: March, 2022
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Recall Campaign Launch Notification Model 907 (Sprinter) Model Years 2021 Replace Tire and Loading Information Label DATE: March, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Campaign No. : Campaign Desc. : Replace Tire and Loading Information Label 2022030008 VS3RE58HIN This is to notify you of a Recall Campaign Launch to replace the tire and loading information label on approximately 2,310 MY21 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until remedied. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that on certain 907 (VS30) platform Sprinter vehicles, the tire and loading information label on the B-pillar could contain erroneous values that overstate the Gross Vehicle Weight Rating. Due to erroneous values for the maximum permissible combined vehicle weight on the tire and loading information label on the B-pillar, overloading of the vehicle could exceed the permissible total weight. As a consequence, over time, this could cause excessive tire wear and in a worst case scenario, could lead to tire failure, which could increase the risk of a crash. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will check the tire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the tires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles. Parts Pa rts are available Vehicles Affected Vehicle Model Year(s) Model Year 2021 Vehicle Model Sprinter VS30, Platform 907 Vehicle Populations Total Recall Population 2,310 Dealer Inventory 21 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter will be mailed in End of March, 2021. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. V-RC-2019050017 Campaign No. 2022030008 March, 2022 TO: SUBJECT: ALL MERCEDES-BENZ & FREIGHTLINER CENTERS Model 907 Sprinter, Model Year 2021 Replace Tire and Loading Information Label Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz & Freightliner
Sprinter vans, has determined that on certain 907 (VS30) platform Sprinter vehicles, the tire and loading information label on the B-pillar could contain erroneous values that overstate the Gross Vehicle Weight Rating. Due to erroneous values for the maximum permissible combined vehicle weight on the tire and loading information label on the B-pillar, overloading of the vehicle could exceed the permissible total weight. As a consequence, over time, this could cause excessive tire wear and in a worst case scenario, could lead to tire failure, which could increase the risk of a crash. MBUSA/DVUSA is conducting a voluntary recall. An authorized Mercedes-Benz/Freightliner
Sprinter dealer will check the tire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the tires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles. Prior to performing this Recall Campaign: • Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 2,564 vehicles are involved. Order No. V-RC-2022030008 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. Model 907 with code ZU7 (National version for Canada) Model 907 with code ZU8 (National version for USA) Operation no. of the operation texts or standard texts and flat rates Category Op. no. Operation text Time Damage Code Code L 02 0895 Operations: Replace tire pressure table information label and check tire wear 0.3 hrs 58 917 15 VS3RE58HI N L 02 0896 Operations: Replace 2 tires (after check) 1.0 hr 58 917 15 VS3RE58HI N L 02 1586 Operations: Extra work for removing/installing 2 wheel and tire assemblies during installation with wheel lift dolly 0.2 hrs 58 917 15 VS3RE58HI N 1 Tire pressure table information label D40.10-1127-02 V-RC-2022030008 1 Schematic diagram of tire structure 10 Tires A Tread B Tire shoulder C Tire sidewall 11 Light alloy wheel D40.10-A008-76 aDanger Risk of death caused by vehicle slipping or toppling off of the lifting platform. Align vehicle between vehicle lift columns and position the four support plates at the vehicle lift support points specified by the vehicle manufacturer. AS00.00-Z-0010-01A g Check 1 Check if vehicle is affected by measure. 2 V-RC-2022030008 Replace 2 Replace tire pressure table information label (1). A 000 588 00 84 00 Heat gun WS54.00-P-0049B p Installation: Bonding surface must be absolutely free of dust and grease. Otherwise, a sufficient degree of adhesion cannot be assured. p Removal: Do not heat the B-pillar under the tire pressure table information label (1) too much. Otherwise the paint will be damaged. i Removal: To do so, remove the old tire pressure table information label (1) with a suitable tool and remove adhesive residue with a suitable cleaning agent. 3 Attach protective foil at tire pressure table information label (1). g Check 4 Raise vehicle. Notice Special instructions for lifting and supporting vehicle AH00.60-D-0100-01KTS f AR00.60-D-1000-04TS 5 Check wear at tire shoulders (B). i If the air pressure of the tires (10) is incorrectly adjusted, the wear at the tire shoulders (B) may be significantly increased in particular. If tire shoulders (B) do not exhibit any increased wear, ↓ Continue with operation step 7 and end measure. If tire shoulders (B) exhibit increased wear, ↓ continue with operation step 5. V-RC-2022030008 3 Replace 6 Replace tires (10) of affected axle. f AR40.10-D-1030TS i Always replace tires (10) on an axle-by-axle basis. i Tire specifications for the order can be found in the previously installed tires (10). 7 Lower vehicle. Parts ordering note Part no. Designation Quantity A 906 584 66 38 Tire pressure table information label. *PRINTED & SHIPPED FROM GERMANY* 1 A 901 584 00 55 Protective foil 1 Tires (local procurement) If Needed 4 V-RC-2022030008
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-073 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : FEB 09, 2022 NHTSA Recall No. : 22V-073 Manufacturer Recall No. : VS3RE58HIN Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 2,564 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 MERCEDES BENZ SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the analysis of the production information, the affected population was determined to be certain Sprinter vehicles (VS30, Platform 907) produced from July 1, 2021 to September 29, 2021. Vehicles outside this scope were produced with the correct tire and loading information label on the B-pillar. Production Dates : JUL 01, 2021 – SEP 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2021 FREIGHTLINER
SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the analysis of the production information, the affected population was determined to be certain Sprinter vehicles (VS30, Platform 907) produced from July 1, 2021 to September 29, 2021. Vehicles outside this scope were produced with the correct tire and loading information label on the B-pillar. Production Dates : JUL 01, 2021 – SEP 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner
vans, has determined that on certain 907 (VS30) platform Sprinter vehicles, the tire and loading information label on the B-pillar could contain erroneous values that overstate the Gross Vehicle Weight Rating. Part 573 Safety Recall Report 22V-073 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Due to erroneous values for the maximum permissible combined vehicle weight on the tire and loading information label on the B-pillar, overloading of the vehicle could exceed the permissible total weight in vehicle use. As a consequence, over time, this could cause excessive tire wear and in a worst case scenario, could lead to tire failure, which could increase the risk of a crash . Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : TIRE AND LOADING LABEL Component Description : TIRE AND LOADING LABEL Component Part Number : A9065846638 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : PLEASE SEE ATTACHED DOCUMENT Part 573 Safety Recall Report 22V-073 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz or Freightliner
dealer will check the tire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the tires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles. Pursuant to 49 C.F.R. § 577.11(e), Daimler Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : An authorized Mercedes-Benz or Freightliner
dealer will check the tire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the tires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles. Identify How/When Recall Condition was Corrected in Production : Immediately after the information of the upfitter in September 2021, the vehicles from the affected configuration and affected production period that were still located within the plant were blocked and corrected labels affixed to the B-pillar. Additionally, the programming of the PLC was corrected and a technical documentation protocol was introduced to verify the accuracy of the software protocol and label information whenever any program updates are implemented. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approximately in March 2022. A copy of all communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : MAR 21, 2022 – MAR 21, 2022 Planned Owner Notification Date : MAR 28, 2022 – MAR 28, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-073 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : FEB 09, 2022 NHTSA Recall No. : 22V-073 Manufacturer Recall No. : VS3RE58HIN Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 2,564 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 MERCEDES BENZ SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the analysis of the production information, the affected population was determined to be certain Sprinter vehicles (VS30, Platform 907) produced from July 1, 2021 to September 29, 2021. Vehicles outside this scope were produced with the correct tire and loading information label on the B-pillar. Production Dates : JUL 01, 2021 – SEP 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner
vans, has determined that on certain 907 (VS30) platform Sprinter vehicles, the tire and loading information label on the B-pillar could contain erroneous values that overstate the Gross Vehicle Weight Rating. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Due to erroneous values for the maximum permissible combined vehicle weight on the tire and loading information label on the B-pillar, overloading of the vehicle could exceed the permissible total weight in vehicle use. As a consequence, over time, this could cause excessive tire wear and in a worst case scenario, could lead to tire failure, which could increase the risk of a crash . Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 22V-073 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : TIRE AND LOADING LABEL Component Description : TIRE AND LOADING LABEL Component Part Number : A9065846638 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : PLEASE SEE ATTACHED DOCUMENT Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz or Freightliner
dealer will check the tire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the tires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles. Pursuant to 49 C.F.R. § 577.11(e), Daimler Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : An authorized Mercedes-Benz or Freightliner
dealer will check the tire and loading information label and replace it with a corrected label. Additionally, a visual inspection of the tires for excessive wear will be conducted. If necessary, tires with excess wear will be replaced on the affected axles. Part 573 Safety Recall Report 22V-073 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Immediately after the information of the upfitter in September 2021, the vehicles from the affected configuration and affected production period that were still located within the plant were blocked and corrected labels affixed to the B-pillar. Additionally, the programming of the PLC was corrected and a technical documentation protocol was introduced to verify the accuracy of the software protocol and label information whenever any program updates are implemented. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approximately in March 2022. A copy of all communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : MAR 21, 2022 – MAR 21, 2022 Planned Owner Notification Date : MAR 28, 2022 – MAR 28, 2022 * NR – Not Reported
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