Update ESP Control Unit Software – 2019-2021 Mercedes-Benz Sprinter

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IMPORTANT SAFETY RECALL INTERIM NOTICE This notice applies to your vehicle VIN: Update ESP Control Unit Software NHTSA Recall #21V972 January, 2022 Dear Valued Mercedes-Benz Sprinter Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2020 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. MBAG was notified of customer complaints claiming a van had “rolled away” after the driver had selected the Park “P” gear position and P was displayed to the driver in the instrument cluster. MBAG confirmed that if the vehicle is not properly secured in accordance with the parking instructions in the vehicle Operator’s Manual, in particular, always engaging the parking brake after shifting to P, the vehicle could roll from its parked position and therefore increase the risk of a crash. Always secure the van in accordance with the instructions in the Operator’s Manual. An authorized Mercedes-Benz Sprinter dealer will update the ESP control unit with a revised parameter set on the affected vans. Unfortunately, the software to remedy this issue is currently not yet available. We are working to obtain the necessary software to correct this condition as quickly as possible. As the software becomes available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz Sprinter dealer to have the recall completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when the software is available, please contact an authorized Mercedes-Benz Sprinter dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool. We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA • A safety defect exists in your vehicle. • Remedy software is not yet available for your vehicle. • We will contact you again once software is available. IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600

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I IMPORTANT SAFETY RECALL I February, 2022 – IMPORTANT SAFETY RECALL NOTICE 2022010005 This notice applies to your vehicle VIN: Update ESP Control Unit Software NHTSA Recall #21V972 • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz Sprinter dealer as soon as possible. • This repair will be provided free of charce. Dear Mercedes-Benz Sprinter Owner: This notice is being sent to you in accordance with the Nat ional Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2020 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. ~ What is the issue? MBAG determined that in rare instances the park lock system may allow the vehicle to move after the gear selector has been placed in the Park ‘P’ posit ion and the parking brake has not been applied. If the vehicle is not properly secured in accordance with the parking inst ructions in the vehicle Operator’s Manual, in particular, by always engaging the parking brake after shifting to P, the vehicle could unint ent ionally roll from its parked posit ion which could increase the risk of a crash. Always secure the van in accordance with the inst ructions in the Operator’s Manual. What will your Mercedes-Benz Dealer do? An authorized Mercedes-Benz dealer will update the ESP control unit software with a revised parameter set that deactivates the Park Lock Support (“PLS”) function on the affected vans Steps to take. For addit ional informat ion and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Sprinter dealer at your earliest convenience. To locate the nearest Mercedes-Benz Sprinter dealer, visit https://www.mbvans.com/en /dealers or call 1-800 FOR-MERCEDES ( 1-800-367-6372). Please ment ion you are scheduling an appointment to update ESP Cont rol Unit Software under Recall Campaign #2022010005. This could take approximately 30 minutes. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. If this is a leased vehicle and the lessor and registered owner receive this not ice, please forward this information by fi rst class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our website now offers a search feature that will indicate whether a vehicle has been subj ect to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/en/recall-information. Should you have any questions, please contact your authorized Mercedes-Benz Sprinter dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I IMPORTANT SAFETY RECALL I Additional Information for Owners: If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situat ion without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, Nat ional Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-91 53); or go to https: //www .safercar.gov. IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ LEASE, VEHICLE RETURNED □ SCRAPPED □ SOLD □ STOLEN □ OTHER _________ _ □ NEW OWNER INFORMATION OR □ MY NEW NAME OR ADDRESS IS: Last Name, First Name ……………_ ___.____.___.____._. ……………………….._ _____.____.____.____._____._____._. ………………………■ . …………..■ . ………….._ _._____.____ City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————- ———————————————– Mercedes-Benz USA, LLC @ A Mercedes-Benz Group AG Company One Mercedes-Benz Drive , Sandy Springs, GA 30328 Phone: (770) 705-0600

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Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019-2020 Update ESP Control Unit Software (Park Lock Support Function) DATE: December, 2021 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Campaign No. : Campaign Desc. : Update ESP Control Unit Software 2021120017/18 PDGPA27ERI/ERO This is to notify you of an initial Recall Campaign to update the ESP control unit software on approximately 45,079 MY19-20 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold. Background Issue Mercedes-Benz AG(MBAG), the manufacturer of Mercedes-Benz Sprinter Vans was notified of customer complaints claiming a van had “rolled away” after the driver had selected gear position “P” (Park) and P was displayed in the instrument cluster. If the driver does not properly secure the vehicle in accordance with parking instructions in the Operator’s Manual, it is possible that the vehicle could roll from its parked position and therefore increase the risk of a crash. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the ESP control unit with a revised parameter set on the affected vans. Parts The remedy is not yet available Vehicles Affected Vehicle Model Year(s) Model Year 2019-2020 Vehicle Model Sprinter VS30, Platform 907 Vehicle Populations Total Recall Population 45,079 Dealer Inventory 23 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in January, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

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Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Recall Campaign Launch Notification Model 907 (Sprinter) Model Years 2019-2020 Update ESP Control Unit Software (Park Lock Support Function) DATE: January, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Campaign No. : Campaign Desc. : Update ESP Control Unit Software 2022010005 VS3PA27ERI This is to notify you of a Recall Campaign Launch to update the ESP control unit software on approximately 43,632 MY19-20 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI and cannot be sold. Background Issue Mercedes-Benz AG(MBAG), the manufacturer of Mercedes-Benz Sprinter Vans was notified of customer complaints claiming a van had “rolled away” after the driver had selected gear position “P” (Park) and P was displayed in the instrument cluster. If the driver does not properly secure the vehicle in accordance with parking instructions in the Operator’s Manual, it is possible that the vehicle could roll from its parked position and therefore increase the risk of a crash. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the ESP control unit with a revised parameter set on the affected vans. Remedy The software is available Vehicles Affected Vehicle Model Year(s) Model Year 2019-2020 Vehicle Model Sprinter VS30, Platform 907 Vehicle Populations Total Recall Population 43,632 Dealer Inventory 18 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in February, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. V-RC-2019050017 Campaign No. 2022010005, January, 2022 TO: SUBJECT: ALL MERCEDES-BENZ & FREIGHTLINER CENTERS Model 907 Sprinter, Model Year 2019-2020 Update ESP Control Unit Software Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, was notified of customer complaints claiming a van had “rolled away” after the driver had selected the Park “P” gear position and P was displayed to the driver in the instrument cluster. MBAG confirmed that if the vehicle is not properly secured in accordance with the parking instructions in the vehicle Operator’s Manual, in particular, always engaging the parking brake after shifting to P, the vehicle could roll from its parked position and therefore increase the risk of a crash. Always secure the van in accordance with the instructions in the Operator’s Manual. An authorized Mercedes-Benz Sprinter dealer will update the ESP control unit with a revised parameter set on the affected vans. Prior to performing this Recall Campaign: • Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 47,041 vehicles are involved. Order No. V-RC-2022010005 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. Model 907 with transmission 722.9 except code B25 (Electric parking brake) Operation no. of the operation texts or standard texts and flat rates Category Op. no. Operation text Time Damage Code Code L 02 2443 Operations: Connect/disconnect diagnostic system 0.1hrs 27 906 09 VS3PA27ER I L 02 2445 Operations: Connect/disconnect charger (vehicle diagnosis system connected) 0.1hrs 27 906 09 VS3PA27ER I L 02 2444 Operations: Perform SCN coding in control unit (vehicle diagnosis system connected) 0.1hrs 27 906 09 VS3PA27ER I Notes on SCN coding of control units AH54.21-P-0004-01X g Check 1 Check whether vehicle is affected by measure. Affected vehicles: Code Electronic SM42.45-D-0038-01AAA Stability Program (ESP(R)) control unit (code: VS3PA27ERI, acc. no.: 27 906 09) Model 907.### ## as of 000853 up to 261076 with transmission 722.9 except code B25 (Electric parking brake) Update SCN coding 2 Connect diagnostic system. a AD00.00-D-2000-06TS i Always use the latest XENTRY Diagnosis software release. i It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. V-RC-2022010005 1 3 Connect charging equipment. f Maintaining on-board electrical system voltage when performing test and diagnosis work on vehicle AR54.10-D-1127TS p During the entire work procedure a sufficiently large voltage supply must be provided for the vehicle’s on-board electrical system. Otherwise any undervoltage that occurs may damage the control units. i Follow the operating instructions for the charger. i Use the charger to ensure that an adequate power supply (min. 12.5 V) is provided for the onboard electrical system battery. 4 Perform SCN coding in Electronic Stability Program (ESP®) control unit. i Under the menu item “Adaptations → Control units update”, follow the instructions for “Updating SCN coding”. i It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. 5 Disconnect diagnostic system. a AD00.00-D-2000-06TS 6 Remove charger from vehicle. f AR54.10-D-1127TS 2 V-RC-2022010005

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-972 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : JAN 25, 2022 NHTSA Recall No. : 21V-972 Manufacturer Recall No. : VS3PA27 ERI/ERO Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 48,400 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2020 FREIGHTLINER SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on field data analysis, the affected vehicle population was determined to be Sprinter (VS30, Platform 907) vehicles produced between June 05, 2018 and November 30, 2020 with (i) a manual parking brake; and (ii) a 7-speed automatic transmission that was manufactured between May 1, 2018 and October 31, 2019 in the Hedelfingen transmission plant in Germany. Production Dates : JUN 05, 2018 – NOV 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2020 MERCEDES BENZ SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on field data analysis, the affected vehicle population was determined to be Sprinter (VS30, Platform 907) vehicles produced between June 05, 2018 and November 30, 2020 with (i) a manual parking brake; and (ii) a 7-speed automatic transmission that was manufactured between May 1, 2018 and October 31, 2019 in the Hedelfingen transmission plant in Germany. Production Dates : JUN 05, 2018 – NOV 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-972 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The defect is a rare and temporary park lock system error that could increase the risk of a vehicle rollaway, but only in the specific circumstance that the driver does not follow the proper, prescribed steps for safe parking (emphasized in the operator’s manual) and instead exits the driver’s seat without setting the parking brake. . Mercedes-Benz AG, the manufacturer of Mercedes-Benz and Freightliner vans (hereinafter “MBAG” or “Mercedes-Benz”), became aware of customer complaints (primarily from certain package delivery services in the USA) claiming a van had “rolled away” after the driver had selected gear position “P” (Park) and P was displayed in the instrument cluster. During extensive testing, MBAG observed a rare and temporary park lock function error on a small number of vehicles. Yet despite Mercedes-Benz’s intensive investigation, multifaceted testing, analyses, and evaluation, no clear and specific technical root cause for the rare phenomenon has yet been identified and confirmed. MBAG has now identified a separate factor which may contribute to the rare occurrence of a park lock function error or enhance the related rollaway risk: the “Park Lock Support” (“PLS”) function. PLS is an independent function that applies continued brake pressure after the vehicle is stopped and the gear selector is placed in “P.” PLS is programmed in the ESP control unit and is not part of the gearbox or transmission. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the driver does not properly secure the vehicle in accordance with parking instructions in the operator’s manual (including essential setting of the parking brake), then in certain circumstances it is possible that the vehicle could roll from its parked position and therefore increase the risk of an accident. If the driver is in the driver’s seat when the vehicle begins to roll, the vehicle can be immediately brought to a standstill by applying the service brake Description of the Cause : NR Identification of Any Warning that can Occur : Due to the nature of the defect, a customer would not be warned. Involved Components : Part 573 Safety Recall Report 21V-972 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : ESP Control Unit Software Component Description : ESP Control Unit Software Component Part Number : TBD Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Please see document attached. Part 573 Safety Recall Report 21V-972 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz or Freightliner Sprinter dealer will update the ESP control unit with a revised parameter set on the affected vans. Mercedes-Benz or Freightliner customers affected by this measure will be informed of the recall and the necessary next steps in writing and will receive advance notice through an interim customer notification . For a small minority of vehicle variants where this is not technically feasible, the customer will receive an interim notice until a remedy is available. Pursuant to 49 C.F.R. § 577.11(e), Daimler Vans does not plan to provide notice about pre-notice reimbursement to owners because all involved vehicles are covered under a new vehicle warranty. The percentage of the population that actually contains the defect is unknown. MBAG’s investigation is continuing, and currently available data and information are not sufficient to allow an accurate calculation of that percentage. Based on its testing and investigation to date, MBAG’s best current estimate is that the percentage of the population affected by the park lock system error is one percent or less. However, all of the approximately 48,400 Sprinter vans with potentially affected MY 2019 automatic transmissions and manual parking brake are included in this defect notice and will be subject to recall. How Remedy Component Differs from Recalled Component : Code O1K will be documented in eligible vehicles’ data card and the ESP control unit will receive a revised parameter set. Those revised parameters will deactivate the PLS function. Identify How/When Recall Condition was Corrected in Production : Root cause determination is still ongoing. However, current field data analysis supports a finding that the defect ceased to exist after October 2019. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approximately in January 2022. Copies of relevant communications will be provided to NHTSA when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : JAN 24, 2022 – JAN 24, 2022 Planned Owner Notification Date : JAN 31, 2022 – JAN 31, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-972 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : DEC 15, 2021 NHTSA Recall No. : 21V-972 Manufacturer Recall No. : VS3PA27 ERI/ERO Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 48,400 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2019-2021 MERCEDES BENZ SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on field data analysis, the affected vehicle population was determined to be Sprinter (VS30, Platform 907) vehicles produced between June 05, 2018 and November 30, 2020 with (i) a manual parking brake; and (ii) a 7-speed automatic transmission that was manufactured between May 1, 2018 and October 31, 2019 in the Hedelfingen transmission plant in Germany. Production Dates : JUN 05, 2018 – NOV 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 FREIGHTLINER SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on field data analysis, the affected vehicle population was determined to be Sprinter (VS30, Platform 907) vehicles produced between June 05, 2018 and November 30, 2020 with (i) a manual parking brake; and (ii) a 7-speed automatic transmission that was manufactured between May 1, 2018 and October 31, 2019 in the Hedelfingen transmission plant in Germany. Production Dates : JUN 05, 2018 – NOV 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-972 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The defect is a rare and temporary park lock system error that could increase the risk of a vehicle rollaway, but only in the specific circumstance that the driver does not follow the proper, prescribed steps for safe parking (emphasized in the operator’s manual) and instead exits the driver’s seat without setting the parking brake. . Mercedes-Benz AG, the manufacturer of Mercedes-Benz and Freightliner vans (hereinafter “MBAG” or “Mercedes-Benz”), became aware of customer complaints (primarily from certain package delivery services in the USA) claiming a van had “rolled away” after the driver had selected gear position “P” (Park) and P was displayed in the instrument cluster. During extensive testing, MBAG observed a rare and temporary park lock function error on a small number of vehicles. Yet despite Mercedes-Benz’s intensive investigation, multifaceted testing, analyses, and evaluation, no clear and specific technical root cause for the rare phenomenon has yet been identified and confirmed. MBAG has now identified a separate factor which may contribute to the rare occurrence of a park lock function error or enhance the related rollaway risk: the “Park Lock Support” (“PLS”) function. PLS is an independent function that applies continued brake pressure after the vehicle is stopped and the gear selector is placed in “P.” PLS is programmed in the ESP control unit and is not part of the gearbox or transmission. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the driver does not properly secure the vehicle in accordance with parking instructions in the operator’s manual (including essential setting of the parking brake), then in certain circumstances it is possible that the vehicle could roll from its parked position and therefore increase the risk of an accident. If the driver is in the driver’s seat when the vehicle begins to roll, the vehicle can be immediately brought to a standstill by applying the service brake Description of the Cause : NR Identification of Any Warning that can Occur : Due to the nature of the defect, a customer would not be warned. Involved Components : Part 573 Safety Recall Report 21V-972 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : ESP Control Unit Software Component Description : ESP Control Unit Software Component Part Number : TBD Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Please see document attached. Part 573 Safety Recall Report 21V-972 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz or Freightliner Sprinter dealer will update the ESP control unit with a revised parameter set on the affected vans. Mercedes-Benz or Freightliner customers affected by this measure will be informed of the recall and the necessary next steps in writing and will receive advance notice through an interim customer notification . For a small minority of vehicle variants where this is not technically feasible, the customer will receive an interim notice until a remedy is available. Pursuant to 49 C.F.R. § 577.11(e), Daimler Vans does not plan to provide notice about pre-notice reimbursement to owners because all involved vehicles are covered under a new vehicle warranty. The percentage of the population that actually contains the defect is unknown. MBAG’s investigation is continuing, and currently available data and information are not sufficient to allow an accurate calculation of that percentage. Based on its testing and investigation to date, MBAG’s best current estimate is that the percentage of the population affected by the park lock system error is one percent or less. However, all of the approximately 48,400 Sprinter vans with potentially affected MY 2019 automatic transmissions and manual parking brake are included in this defect notice and will be subject to recall. How Remedy Component Differs from Recalled Component : Code O1K will be documented in eligible vehicles’ data card and the ESP control unit will receive a revised parameter set. Those revised parameters will deactivate the PLS function. Identify How/When Recall Condition was Corrected in Production : Root cause determination is still ongoing. However, current field data analysis supports a finding that the defect ceased to exist after October 2019. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approximately in January 2022. Copies of relevant communications will be provided to NHTSA when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : JAN 24, 2022 – JAN 24, 2022 Planned Owner Notification Date : JAN 31, 2022 – JAN 31, 2022 * NR – Not Reported

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