October 29, 2021 NHTSA CAMPAIGN NUMBER: 21V843000
NHTSA Campaign Number: 21V843
Manufacturer Mercedes-Benz USA, LLC
Potential Number of Units Affected 9,120
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 S580 and Maybach S580 vehicles. An engine control unit software error may cause a sudden engine stall, without the ability to restart the vehicle.
Dealers will update the engine control unit software, free of charge. Owner notification letters are expected to be mailed December 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
|TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers||FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services|
|RE: Recall Campaign Initial Notification|
Update Software of Engine Control Unit
MY21-22 S-Class and Maybach S-Class (223 platform)
|DATE: November 5th, 2021|
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Department Manager, Vehicle Compliance & Analysis
|Campaign No. :||NHTSA ID||Campaign Desc. :||Update Software of Engine Control Unit|
|This is to notify you of a new Recall Campaign to update the software on the Engine Control Unit on 9,120 Model Year (“MY”) 2021-2022 S-|
Class and Maybach S-Class (223 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on November 5th, 2021.
|Issue||Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 S-Class and Maybach S-Class (223 platform) vehicles, the engine control unit software might not meet current production specifications. In this case, the vehicle may stall shortly after engine start, and a subsequent restart might not be possible. This might occur without pre-warning, and independent of the driving situation, which could increase the risk of a crash.|
|What We’re Doing||MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz dealer will update the engine control unit software on the affected vehicles|
|Parts||Remedy is not available at this time. An additional notification will be sent once the remedy is available.|
|Vehicle Model Year(s)||2021- 2022|
|Vehicle Model||S-Class an Maybach S-Class|
|Total Recall Population||9.120|
|Total Vehicles in Dealer Inventory||420|
|Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21-22 S-Class and Maybach S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. |
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21-22 S-Class and Maybach SClass vehicles covered by this notification until the vehicle has been repaired.
|Customer Notification Timeline||Customer letters will be mailed after the remedy becomes available.|
|AOMS/SOMS||AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.|
|Rental Fleet Partners||This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.|
|While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.|
2 Affected Products
2 Associated Documents
Defect Notice 573 ReportRCLRPT-21V843-9692
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
|CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware|
|CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware|
|VSI J2534 ECU Reprogrammer|
|Autel (AULMF2534) MaxiFlash Pro|
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- 👍【SAME AS MK908P & BETTER TECH SUPPORT】 MS908S Pro has EXACTLY the same diagnostics and service functions as MK908P and Autel MaxiSys Elite. Unlike online product MK908P, MS908S Pro is a mature product that has been tested and approved by workshops across US! NOTE: MS908S Pro is for North & South America only, and support English only.
- 👍【J-2534 ECU PROGRAMMING】Autel MaxiSys MS908S Pro is a professional automotive diagnostic scanner that utilizes powerful Cortex A7+A15 six-core processor that can perform OE level all systems diagnostics and various special functions. With J2534 ECU Programming Device included, it is capable of replacing the existing software & firmware and programming new ECUs(PCM, ECM) for specific BMW and Benz.
- 👍【25 SPECIAL FUNCTIONS FOR PROS】 Autel MS908S Pro is an advanced auto scan tools that can perform various special functions: Oil Reset, EPB reset, DPF Regen, ABS Bleed, SAS, Battery Registration, Injector Coding, Power Balance, Crankshaft Variation Learn and etc. NOTE: Special Functions are NOT universally compatible. Pls send VIN to 🚘auteldirect @ outlook . com🚘 to check compatibility before purchase.
- 👍【EXTENSIVE VEHICLE COVERAGE】 MS908S Pro diagnostic scanner computer covers more than 80 US, Asian and European vehicle makes. The scan tool can work on most OBDII-compliant vehicles to locate check engine issues, 80+ makes and models to scan all available systems. For special functions, coverage varies across vehicles, please send VIN number to 🚘auteldirect @ outlook . com🚘 to check compatibility first.
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- [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
- [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has been fully validated to operate with the top 6 OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Acura, and Toyota/Lexus
- [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
- [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
- [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
- 【2021 Scanner for Heavy-Duty Vehicles】:Here we present you the Autel Maxisys MS908CV—a high-end diagnostic tool tailored for commercial vehicles such as semi-trucks, light-duty trucks, buses, construction vehicles, agricultural vehicles and supports 80+ brands. The official updates can always keep the scan tool up with the trends so as to meet the needs of workshops and pro mechs. As an official authorized Autel scanner, stick to the old rules, 365 days QA and 24/7 technical support.
- 【25 Special Functions + 23 Adaptation Functions】:Get the right tool, get the things done. In total we’ve packed 25 service functions such as Oil Reset, SAS Rest, ABS Reset, for normal passenger cars and 23 adaption functions such as O2 Sensor Calibration, DPF Regeneration, Fuel Pressure Adaptation, for commercial vehicles. And those functions work perfectly for the 99% of commercial vehicles in the U.S. market for instance Freightliner, Kenworth, Peterbilt, International, Volvo, etc.
- 【ECU Coding & J2534】:Heavy-duty scanner MaxiSys CV empowers you to match modules with components, flash the hidden functions, and customize the OE-settings and it’s compatible with light-duty trucks and semi-trucks such as: Ford F-series, RAM Trucks, Scania, Mercedes, Iveco, etc. The J2534 ECU programming will no longer be a problem once you have the MS908CV in your hands. It acts as a pass-thru device and help you pass-thru the gateway to access the data for coding.
- 【Full-System Diagnostic】:To help you root out the problems hidden underneath the hood, Autel diagnostic scan tool MS908CV can conduct a full-system diagnostic and present you with the full details about DTCs. Here are some on-board system it can dive into, such as Engine, AT, ABS, SRS, IMMO, air conditioning system, steering angle system, air suspension system, etc. Once the diagnostic is complete, you can access further details from waveform data stream or the health status report.
- 【Active Test & Relearning】: Autel Scanner MaxiSys CV is a bridge for you to mutual communicate with on-board modules and conduct active tests to track down the problems. Cylinder deactivation test, on-board electronic components test, cylinder compression test, all of those complex tests can be done with Autel MS908CV. And also the MS908CV can read the injectors QR code and match them with ECU once the replacement is done. There is still a lot more waiting for you to find out.
- 🌝[Vehicle Coverage] VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
- 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
- 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. Please download the latest vxmanager from vxdiag official website.
- 🚩 Use new vxmanager to update firmware and driver and then update your device authorization. Installation Tips: Please turn off anti-virus software before install, make sure your computer at least 4GB.Tech2win software only installed on 32bit computer and on physical system. GDS software need install on 64bit computer and use vmware machine. If the device's CD you received have something wrong, please contact us for software link.
- 【High-End Diagnostic Tool for ECU Pro-gramming & Coding:14 Brands】LAUNCH X431 PAD V comes with J2534 protocols,which empowers you to program the blank ECUs,match the components,re-flash the second-hand ECUs,etc.you can perform OE-level diagnosis and pro-gramming for more accurate diagnosis and efficient car repair jobs to win more business!
- 【Online Functions +Flash Hidden Features】this diagnostic tool helps you pass-thru the gateway to access the data for coding.(for 2017 and later Chrysler,Dodge,Jeep,Alfa Romeo and Fiat).Guided Function (for V.A.G) ,step by step to guid you to diagnosis.Make full use of hidden features or disable car’s annoying functions.Offline Coding.Modification for BMW 👍it is designed for any professional mechanics and independent repair shops.save time and effort on repairs.
- 【Topology Map & All System Diagnosis for Deep Inspection】X431 PAD V auto scan tool new-added topology module mapping,it is easy to view the communication structure between modules.you can directly access all system to perform functions,view live data in graph.
- 【50+ Maintence Functions & Full Bi-Directional Control】LAUNCH X431 PAD V car diagnostic tool supports 50+ reset service,like key IMMO,abs bleeding,GEARBOX,Oil Reset,Injector coding, Gear Reset, SAS Reset, TPMS Reset, DPF Reset, BMS Reset, ETS Reset, AFS Reset, EGR Adaptation,etc.it also can perform bi-directional control on all systems,like ABS,fuel pumps,windows,doors,etc.
- 【99% Coverage & Support J2534/DoIP/CAN FD/RP1210 Diagnostic Protocols】LAUNCH X431 PAD V supports API standard Communication Interface,with the VCMI Vehicle Communication Measurement Interface.support D-PDU/J2534/RP1210 Protocols👍LAUNCH X431 PAD V scan tool support PEV ( pure electric vehicle ).👍Heavy Duty Software (need extra buy)diagnose gasoline vehicles & 24V Diesel Trucks/buses/trailers/excavators/construction machinery/pick-up/etc.
- 🚩🚩【2 Years Free Update, More effective than Autel MK908P/MS908S Pro】Autel MaxiSys Elite 2-year free update version, with the same functions and updated hardware from Autel MS908S Pro/MK908P, priced at $2900, making itself the most cost-effective high-end diagnostic scanner in Autel product line. (MS908S Pro/MK908P+2nd year update fees=$2399+$1295).
- 🚩🚩【Elite-Live Up to Its Name】 As the updated version of Autel MK908P/MS908CV, the MaxiSys Elite is more economical than Ultra which costs you 2000 bucks more. The flagship-product- MaxiSys Elite has equipped with a set of solid hardware such as ✅ Quad-core Processor- NVIDIA Tegra 4, ✅ 2GB RAM & 64GB ROM, ✅ 9.7” Retina display with ✅ 2048X1536 resolution,✅ Android 4.4.4 OS, ✅ 15400mAH battery, etc. We have prepared almost everything just to smooth a path for your vehicle diagnostic process.
- 🚩🚩【ECU Programming & Coding】To bring out your potential and maximize the profit, the MaxiSys Elite has featured two essential functions-ECU Coding & Programming which empowers you to 👍 program the blank ECUs, 👍 match the components, 👍 reflash the second-hand ECUs, 👍 flash the hidden functions. And also, you can pass thru the gateway to access online data, because the Elite is compatible with J2534 interface. 👉NOTE: ONLY SUPPORTED IN U.S. MARKET.
- 🚩🚩【36+ Special Functions & Full-System Diagnosis】The 36+ special functions can help you cope with variety of DTCs as easy as ABC. Here is a list of commonly used special functions, maybe you can find something you’ve been looking for👉: Oil Light Reset, Steering Angle Reset, Injector Coding, ABS Bleeding, TPMS Reset, EPB Reset, Suspension Reset, etc. As for the full-system diagnostic, the Elite allows you to root out the problems hidden in the onboard systems such as👉 PCM, ECM, EPS, PDM, BCM, TPM, SCCM, RADIO, etc.
- 🚩🚩【Online Functions & Active Test】The MaxiSys Elite also provides you with some high-end functions which helps you to pass-thru the gateway to access online vehicle repair data for instance the online coding for VW, Audi, Porsche, Benz, BMW and the online configuration for Renault and so on. To help you to build a bridge to mutual communicate with the onboard systems, the active test can send the orders to ECUs and control the onboard modules such as PDM, SMF, RSM, TCU, etc.
- 【XP400 Programmer 】XP400 is to read transponder data (especially Benz infrared smart key), clone and generate exclusive keys, read/write on-board EEPROM data, etc. IMMO application provides Smart Mode and Expert Mode to guide technicians performing IMMO related functions, including Key Learning, Remote Control Learning, Remote Control Add, etc. Please send VIN number to▲Autelonline @ outlook . com▲ to check compatibility before purchasing.
- 【KEY PROGRAMMING Function】The most advanced and smart key programming tool that combines the most powerful IMMO and programming functions with OE-level diagnostics and advanced service functions in one Android based 10.1-inch touchscreen tablet, it helps perform complete key programming quickly.
- 【IMMO & J2534 Reprogrammer】The Wireless Diagnostic Interface supports two communication methods with the tablet: BT and USB. The working range for BT communication is about 210 feet (70 m). You can perform key programming and vehicle diagnosis on various vehicles conveniently, by pairing the tablet separately to each of the MaxiFlash.【 Note: J2534 can't program ECU with the IM608】
- 【ECU CODING & ACTIVE TEST & 23 Services Function】Bi-directional control of the ECM is useful in determining whetherthe ECM responds to a command well. And Auto VIN Identification, ECU Coding are available for IM608. Most useful service including: Oil Reset Service/ EPB Service/ BMS Service/ SAS Service/ DPF Service etc.
- 【No IP Lock & 1 Year Free Update + Life-long time tech-support】More langauage are available such as French, German, Italian, Polish, Dutch, Swedish, Korean, Japanese, Russian. Please contact by providing SN if needing authorized. 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙫𝙚𝙝𝙞𝙘𝙡𝙚𝙨 𝙪𝙥 𝙩𝙤 𝟮𝟬𝟭𝟵, 𝟮𝟬𝟮𝟬 𝙖𝙣𝙙 𝙨𝙤𝙢𝙚 𝙪𝙥 𝙩𝙤 𝟮𝟬𝟮𝟭
- Fully compatible with SAE-J2534-1 & SAE-J2534-2.How to resolve "License Expired" issue? Please download latest vx manager. After download, please install the new vx manager. Then connect device to laptop, laptop connecting network, open new vx manager, click "Firmware" to update, then click "Update license" to renew.
- USB vehicle-to-PC connectivity; Firmware Updatable.CE and FCC compliance for hardware.
- All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- Important Note & Packing Update - How to resolve "License Expired" issue? Please download the latest vxmanager from vxdiag official website.Use new vxmanager t update firmware and driver and then update your device authorization.Packing Update-Now package do not come with CD, please refer to the user manual for obtain software link.You can check the user manual carefully before you start using the device.If you need online techinical support,we can service for you any time.
- Note - You can turn off anti-virus program before installing the software, make sure your computer at least 4GB.Tech2win software only installed on 32bit computer and on physical system. GDS software need install on 64bit computer and use vmware machine. (Note:Please follow the video step by step installation, don't install automatically) .
- Advanced Diagnostic Scanner for ECU Programming : MK908P has been designed to perform some of the most complicated engine diagnostics and reprogramming in BMW and Mercedes Benz. With the jbox/J2534 VCI or BMW Ethernet Cable, you can edit the cars performance data, like adjusting RPM, fuel injection, etc. A professional car diagnostics scanner to save time/effort on repairs. Form some of the most complicated engine diagnostics and reprogramming in BMW and Mercedes Benz
- Comprehensive Features : Besides Coding and ECU programming functions, the scan tool supports reprogram keys, Bi-directional control, active test, ABS bleeding, complete capabilities for codes, live data, actuation tests, adaptations, prints out recorded data with Wi-Fi. Warm tips Benz-14 & Chang'an-3 Adapters only for UK version, not US version
- User Friendly : The live data stream displayed the real time PID data from ECU and the displayed data included analog inputs and outputs, digital inputs and outputs and system status information broadcast. The graphic display greatly improved the readability and understandability of above parameters. This is definitely a perfect scan tool for enthusiasts interested in knowing how their car is running
- Easy to Operate : The hardware can equal to a best rank android tablet in the market and that made the whole diagnostic procedure more quickly and precisely. Maxisys platform, cloud-based Maxisys provide a large amount of data about the diagnosis and repair advices, that’s really helpful, whenever you encounter problems, you can find solutions from it
- Compatible with Some Add-ons : Combination with Oscilloscope Maxi Scope MP408 and Digital Inspection Cameras MV108, the power of this tool is amazing and the detail you receive about every component of the vehicle makes pinpointing a problem painless. Affordable combination of MS908P and TS601 supports TPMS programming, which turns into a powerful diagnostic tool.
- VXDIAG SVCI J2534 can compatible with SAE J2534-1 and partly compatible with SAE J2534-2. It supports most of vehicle communication protocols and can be used as PassThru device for many dealer level diagnostic software. And it can be used as a ELM327 device also, support most of ELM327 software.
- High speed host communication and Stable host communication. (with RTS/CTS flow control).Host communication is high-speed and stable, keeping the diagnosis smooth. And the programming function requires the original online account .（Not work for the Ford F serial cars, like F150,F250,F350,F450）
- [Switch on the Interface] There is a switch button on the interface. Please do press the switch button for the Module you want enter in. Pressed: works as ELM327 mode Released: works as J2534 mode
- VXDIAG SVCI J2534 is compatible with Ford / Mazda IDS,Only need to do two steps to Installs software. First,Install FVDI J2534 start software,then install the original brand vehicle software,For example, Ford, Mazda.(Before install the software,pls turn off your antivirus software )
- For software installation, please feel free to contact our online customer service.
Last update on 2021-12-07 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-12-07 / Affiliate links / Images from Amazon Product Advertising API