NHTSA Campaign Number: 16V602
Manufacturer Mercedes-Benz USA, LLC.
Components SEATS
Potential Number of Units Affected 2

 

Rear Head Restraints may Not Stay Locked in Place

If the vehicle is involved in a crash in very low temperatures, the rear head restraints may not function as intended, increasing the risk of rearseat occupant injury.

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 GLE Coupe 450 AMG 4Matic vehicles manufactured July 11, 2015, to July 25, 2015.

The affected vehicles may be equipped with rear head restraints that may not stay locked in the upright position at very low temperatures.

 

Remedy

MBUSA will notify owners, and dealers will replace the rear head restraints, free of charge.

The recall is expected to begin in October 2016.

Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

Mercedes-Benz

IMPORTANT SAFETY RECALL 2016090003 Mercedes-Benz USA, LLC
This notice applies to your vehicle,
Replace Rear Head Restraints
NHTSA Recall # 16V602

 

October, 2016
2016090003

 

Dear Mercedes-Benz Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (‘DAG’), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2016 GLE-Coupe vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

 

WE SENT YOU THIS NOTICE BECAUSE WE ARE CONCERNED ABOUT YOUR SAFETY.

On certain Model Year 2016 GLE Coupe vehicles, a rear head restraint was installed that may not remain locked in the upright position at temperatures of -4 ⁰ F (-20 ⁰ C) and below. In the event of a crash at these temperatures, the risk of injury for the rear passengers is increased.

An authorized Mercedes-Benz dealer will replace the rear head restraints.

This service will be provided free of charge. We are dedicated to always delivering the Best or Nothing – and respect for your time is a top priority. While the minimum repair time is approximately 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.

For additional information and to schedule an appointment please contact SILVER STAR MOTORS, 718-361-2332, or another authorized dealer, at your earliest convenience. To locate additional authorized dealers see www.MBUSA.com/dealerlocator. Please mention you are scheduling an appointment to replace the rear head restraints under Recall Campaign # 2016090003. You may be asked for your 17-digit Vehicle Identification Number (VIN) which, for your convenience, is located above your name at the top of this letter.

In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and retum the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.

Should you have any questions or encounter any difficulty regarding this Recall Campaign please contact an authorized MercedesBenz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). A VIN-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.MBUSA.com/recall.

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-3274236 (TTY 1-800-424-9153); or go to https://www.safercar.gpv. We regret any inconvenience this situation may cause you.

 

Sincerely,

 

https://static.nhtsa.gov/odi/rcl/2016/RCONL-16V602-6075.pdf