2018 Mercedes-Benz CLA-Class

2017-2018 Mercedes-Benz B-Class, CLA-Class & GLA-Class Check the Steering Shaft

by
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April 1, 2021 NHTSA CAMPAIGN NUMBER: 21V229000

Possible Loss of Steering Control

A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.

 

NHTSA Campaign Number: 21V229

Manufacturer Mercedes-BenzeBay USA, LLC

Components STEERING

Potential Number of Units Affected 4,992

 

Summary

Mercedes-BenzeBay USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.

 

Remedy

MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2021060001.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

TO: Mercedes-BenzeBay Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Check the Steering Shaft
MY17-18 CLA-Class, GLA-Class , B-Class (117 156 242 platform) 		DATE: April 9, 2021

 

IMPORTANT NEW RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 

Campaign No. :  NHTSA ID Campaign Desc. :    Check the Steering Shaft   
TBA 21V229 21P2197382
This is to notify you of a new Recall Campaign to check the steering shaft on 4,992 Model Year (“MY”) 2017-2018 CLA-Class, GLA-Class and B-Class (117 156 242 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  Affected VINs will be flagged in VMI as “PENDING” on April 9, 2021.

Background

Issue Mercedes-BenzeBay AG (“MBAG”), the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain MY17-18 CLA-Class (117 platform), GLA-Class (156 platform), and B-Class (242 platform) vehicles, the bore hole in the steering shaft for the universal joint bearing might not meet current production specifications. In this case, small movements between the universal joint bearing and the bore hole in the steering shaft might occur. Over time, this play could increase and lead to noises and an imprecise steering feel. If the symptoms are not recognized over a longer period, the bearing could separate from the universal joint. In this case, the ability to steer the vehicle would be impaired, which could increase the risk of a crash. Before the issue occurs the customer may be made aware of the issue by noises or an imprecise steering feel.
What We’re Doing MBUSA will conduct a voluntary recall.  An authorized Mercedes-BenzeBay dealer will check the steering shaft on the affected vehicles and replace it, if necessary.
Parts Remedy is not available at this time. An additional notification will be sent once the remedy is available.

Vehicles Affected

Vehicle Model Year(s) 2017-2018
Vehicle Model CLA-Class, GLA-Class, B-Class

Vehicle Populations

Total Recall Population 4,992
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-18 CLA-Class, GLA-Class, and B-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY17-18 CLA-Class, GLA-Class, and B-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes

Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

TO: Mercedes-BenzeBay Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Check the Steering Shaft
MY17-18 CLA-Class, GLA-Class , B-Class
(117, 156, 242 platform)		DATE: July 9, 2021

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.

 

Sincerely, Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

Recall Campaign Launch NotificationJuly 9, 2021
Campaign No. :NHTSA IDCampaign Desc. :Check the Steering Shaft
202106000121V22921P4692030
This is to notify you of the Recall Campaign Launch to check the steering shaft on 4,992 Model Year (“MY”) 2017-2018 CLA-Class, GLA-Class, and B-Class (117 156 242 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on July 9, 2021.
Background
IssueMercedes-BenzeBay AG (“MBAG”), the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain MY17-18 CLA-Class (117 platform), GLA-Class (156 platform), and B-Class (242 platform) vehicles, the bore hole in the steering shaft for the universal joint bearing might not meet current production specifications. In this case, small movements between the universal joint bearing and the bore hole in the steering shaft might occur. Over time, this play could increase and lead to noises and an imprecise steering feel. If the symptoms are not recognized over a longer period, the bearing could separate from the universal joint. In this case, the ability to steer the vehicle would be impaired, which could increase the risk of a crash. Before the issue occurs the customer may be made aware of the issue by noises or an imprecise steering feel.
What We’re DoingMBUSA will conduct a voluntary recall. An authorized Mercedes-BenzeBay dealer will check the steering shaft on the affected vehicles and replace it, if necessary.
PartsThe remedy is available and can be performed. Please note that the estimated replacement rate is 27%. Parts should only be ordered in the event a replacement is required.
Vehicles Affected
Vehicle Model Year(s)2017-2018
Vehicle ModelGLA-Class, CLA-Class, B-Class
Vehicle Populations
Total Recall Population4,992
Total Vehicles in Dealer Inventory0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-18 GLA-Class, CLA-Class, and B-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY17-18 GLA-Class, CLA-Class, and B-Class vehicles covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes
Customer Notification TimelineCustomer letters will be mailed on July 23, 2021.
AOMS/SOMSAOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet PartnersThis recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.

Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Campaign No. 2021060001, July 2021

 

TO:ALL MERCEDES-BENZeBay CENTERS
SUBJECT:Model CLA-Class, GLA-Class, B-Class vehicles (117, 156, 242 platform)
Model year 2017-2018
Check the Steering Shaft

 

Mercedes-BenzeBay AG (“MBAG”), the manufacturer of Mercedes-BenzeBay vehicles, has determined that on certain MY17-18 CLA-Class (117 platform), GLA-Class (156 platform), and B-Class (242 platform) vehicles, the bore hole in the steering shaft for the universal joint bearing might not meet current production specifications. In this case, small movements between the universal joint bearing and the bore hole in the steering shaft might occur. Over time, this play could increase and lead to noises and an imprecise steering feel. If the symptoms are not recognized over a longer period, the bearing could separate from the universal joint. In this case, the ability to steer the vehicle would be impaired, which could increase the risk of a crash. Before the issue occurs the customer may be made aware of the issue by noises or an imprecise steering feel. An authorized Mercedes-BenzeBay dealer will check the steering shaft on the affected vehicles and replace it, if necessary.

 

Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 4,992 vehicles are involved.

 

Order No. P-RC-2021060001

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and
Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

Check/test procedure 

  

  1. Read off serial number on label of lower steering shaft and check (Figure 1).

For this purpose, turn steering wheel if necessary until label can be seen.

 

  1. Document the serial number in the repair order.

 

  1. Search the table below whether the serial number is present in the serial number table.

For a quick search use the search function ctrl+f and enter the serial number (Figure 2).

 

a. If the serial number is present in the serial number table, then “Replace lower steering shaft”.

 

b. If the serial number is not present (Figure 3), in the serial number table then “No further action”.              The search could take 1-2 minutes.

 

Work procedure

 

Replace lower steering shaft.

 

For basic data, see AR46.10-P-7310NKB.

 

Primary Parts Information

Qty. Part NamePart Number
As requiredLower steering shaft, left-hand drive vehicleA 246 460 04 09
As requiredHexagon head bolt, steering shaft to steering M8x40A 000 990 97 18
As requiredPan head screw, lower steering shaft to upper steering shaftA 000 990 91 18

 

 

Note:

  • The following allowable labor operation should be used when submitting a warranty claim for this repair:

 

Warranty Information

Operation: (02-0987)  Read off, check serial number at label of lower steering shaft

(02-0988)  Replace lower steering shaft (after check)

 

 

 

Damage Code Operation NumberLabor Time (hrs.)
 

46 920 30

02-09870.2
02-09880.8

 

Note

Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

 

8 Affected Products

Vehicles

MAKEMODELYEAR
MERCEDES-BENZAMG CLA452017-2018
MERCEDES-BENZAMG GLA452017-2018
MERCEDES-BENZB250E2017
MERCEDES-BENZCLA2502017
MERCEDES-BENZGLA2502017-2018

 

11 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-21V229-5728.pdf 212.242KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V229-4356.pdf 120.227KB

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Recall 573 Report – Amendment 2

RCLRPT-21V229-1101.PDF 217.419KB

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Recall Acknowledgement

RCAK-21V229-9169.pdf 645.885KB

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Defect Notice 573 Report

RCLRPT-21V229-4781.PDF 217.392KB

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Check the Steering Shaft MY17-18 CLA-Class, GLA-Class, B-Class (117 156 242 platform)

RCMN-21V229-8273.pdf 164.785KB

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Recall 573 Report – Amendment 1

RCLRPT-21V229-3239.PDF 217.42KB

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Remedy Instructions and TSB

RCRIT-21V229-3092.pdf 3712.891KB

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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification, Check the Steering Shaft

RCMN-21V229-8730.pdf 2759.165KB

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Recall 573 Report – Amendment 3

RCLRPT-21V229-8370.PDF 217.303KB

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Recall Quarterly Report #2, 2021-4

RCLQRT-21V229-1215.PDF 211.238KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V229&docType=RCL

 

 

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  • [SRS Diagnosis] - Quickly detect the airbag ECU itself, airbag sensor failure, airbag system plug disconnection or poor contact, seat belt sensor failure, or system error, etc, to ensure that the SRS (Supplemental Restraint system) is working properly. After repair, reset the system to clear the warning light and restore full safety performance. NOTE: It cannot reset Airbag crash or transmission codes.
  • [Full OBD2 Function] - Read and clear trouble codes for all OBD2 systems, including show real-time data, freeze frame data, I/M Readiness, DTC lookup, test results for o-xygen sensor, On-board monitor test, request vehicle information, component test, modules present and e-vap test. Allowing you to quickly identify and troubleshoot vehicle issues.
  • [AutoVIN Technology] - It simplifies diagnostics by automatically identifying the vehicle’s model and configuration, eliminating the need for manual input, and ensures accurate diagnostics by applying the correct data and algorithms, reducing errors caused by manual entry. Improves efficiency and streamlines the diagnostic process.
  • [ABS Auto Bleeding] - Helps bleed your vehicle's Anti-lock Braking System (ABS), removing air from the brake lines to ensure optimal brake performance. It helps prevent brake issues such as spongy pedals, inconsistent braking, and reduced stopping power, and enhances vehicle safety by ensuring the ABS system is working properly, especially during critical driving situations. NOTE: It’s not compatible with vehicles that only support manual bleeding.
$199.99 −$50.00 $149.99 Amazon Prime
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Bestseller No. 8
OBD2 Scanner TOPDON AD600S Scan Tool, Code Reader, Diagnostics Scanner for ABS/SRS/AT/Engine, 9 Reset Services, Oil/Brake/BMS/SAS/DPF/TPMS/ETS Reset/ABS Bleeding/Injector Coding, Free Lifetime Upgrade
OBD2 Scanner TOPDON AD600S Scan Tool, Code Reader, Diagnostics Scanner for ABS/SRS/AT/Engine, 9 Reset Services, Oil/Brake/BMS/SAS/DPF/TPMS/ETS Reset/ABS Bleeding/Injector Coding, Free Lifetime Upgrade
  • 9 Reset Services Car Scanner: TOPDON obd2 scanner AD600S is the upgrade version of TOPDON AD600, AD500 and AD500S. The latest version adds 1 reset function again. Except for OIL RESET, BRAKE RESET, TPMS RESET, Throttle Adaptation, SAS RESET, BMS RESET, ABS BLEEDING, DPF RESET, it add the Injector Coding, more practical reset functions than TOPDON AD600 and AD500. For the cost you' re getting value from this handy car scanner to reset systems. *Function menu varies by vehicle’s specifics
  • Recommended by Youtuber Samcrac: 4 Systems Diagnostic Tool, AUTOAUTH FOR FCA GATEWAY ACCESS: This is an OBDII scanner and 4 systems diagnostic tool made for home mechanics, DIYers, and professionals. You can access AT/ENG/ABS/SRS fault codes to find the right troubleshooting procedure, and diagnose with full 10 OBD2 test modes to fix most of emission issues. Give your aging cars satisfying routine maintenance to avoid costly repairs, a breakdown, or even a crash. *DOESN'T WORK WITH 5G
  • No extra software fee + One-click Free Updates + 32G memory: The touch-sensitive screen on this scan tool makes operation much easier than the simple button-based OBD2 code readers. The icons are clear and its 5” color screen with high resolution will leave you with no trouble interpreting results in a dark garage. One-click updates over Wi-Fi will keep the software current and the coverage addition constant. Android 11.0 ensures lightning-fast bootup and processing
  • Powerful Compatibility + Work on 90 Vehicle Brands: Most OBD2 scanners work with vehicles manufactured after 2001, but TOPDON ArtiDiag600S compatible with OBDII-equipped vehicles built after 1996, and it works on more than 90 Vehicle Brands.It supports Diesel (12v only), gasoline, 12V passenger car, pickup, light-duty truck, SUV, minivans, compatible with OBD2/EOBD/JOBD&CAN/CAN-FD protocols.*Menus vary by make, model, and year of gasoline or diesel engine vehicle. Email us your VIN data
  • Versatile Scan Tool+AUTO VIN+DTC Lookup: This OBD2 scanner has automatic VIN technology to identify the car without manual input. Live data display in text or 4-in-1 merged waveform graph, you can save, share, print, or email the overall inspection report for easier analysis. Inbuilt “Feedback” module provides customized repair suggestions from our certified professionals. Onboard DTC library saves your Google searching time when interpreting the error codes. AutoVIN doesn’t work on ALL cars
$209.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 9
FOXWELL OBD2 Scanner NT716 Bidirectional Scan Tool, ABS SRS Transmission Engine, 9 Resets, Code Reader, Car Scanner with ABS Bleeding/SAS/Oil Light/EPB/BMS/DPF/Throttle Relearn/Injector Coding/TPMS
FOXWELL OBD2 Scanner NT716 Bidirectional Scan Tool, ABS SRS Transmission Engine, 9 Resets, Code Reader, Car Scanner with ABS Bleeding/SAS/Oil Light/EPB/BMS/DPF/Throttle Relearn/Injector Coding/TPMS
  • 2025 FOXWELL Scanner NT716: New Bidirectional Scan Tool – Get active test capabilities for ABS, Airbag, Transmission, and Engine systems, easily perform various tests such as injectors, Cooling Fan, Fuel Pump, etc.The price of $ 200+ enjoys a $ 300-500 code reader service! With the NT716 Scanner Diagnostic Tool, You only need to plug in the device to accurately obtain real -time data information. To understand whether your car's system actuator is normal, prevent danger in advance, and drive with confidence. 👉P.S. The active test function needs to be upgraded before it can be used.
  • 4-System Car Scanner for ABS, Airbag, Transmission, and Engine – Easily read error codes and ECU information, view 4-in-1 live data, and save or download data for later reference. The built-in DTC library explains fault codes clearly, and once issues are fixed, you can clear codes and turn off warning lights with just one tap. FOXWELL NT716 Code Scanner empowers you to handle most diagnostics on your own, saving you time and money instead of relying on an elusive mechanic.
  • 9 Reset Functions – Unlike other obd2 scanner diagnostic tools in this price range that offer only 5–7 resets, FOXWELL NT716 scan tool supports 9 essential reset functions, including ABS Bleeding, SAS, Oil Light, EPB, BMS, DPF, Throttle Relearn, Injector Coding, and TPMS. You can monitor the running status of various systems of the car by live data flow, identify potential problems, reset system data, and extinguish the flashing oil lamp fault light! ❗Notice:This product does NOT have special functions for car k-ey p-rogramming.
  • Full OBD2 Scanner with Plug-and-Play – Enjoy comprehensive OBDii functions, including AutoVIN for automatic vehicle info recognition, one-click I/M Readiness for emissions checks, real-time data, and freeze frame capture… Scanner FOXWELL NT716 makes it easy to prepare for annual inspections, helping you stay road-ready with confidence each year.
  • 5.5" HD Touchscreen Tablet Diagnostic Scanner– Get rid of the confusion caused by the 2.8" scanner with multi - button operation; Built -in 4000mAh battery, the new version of the battery life is greatly enhanced; No subscription fee, no additional charges, share reports anytime, one - click free WiFi upgrade; Android 9.0 system, 24+language , support 100+ car brands from 1996 to 2025.
$299.99 Amazon Prime
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Bestseller No. 10
2025 FOXWELL NT604 OBD2 Scanner ABS SRS, Check Engine Code Reader with Airbag Scanner, Transmission Code Reader Car Diagnostic Tool with Battery Test, English/Spanish Ver，Lifetime Free Update
2025 FOXWELL NT604 OBD2 Scanner ABS SRS, Check Engine Code Reader with Airbag Scanner, Transmission Code Reader Car Diagnostic Tool with Battery Test, English/Spanish Ver，Lifetime Free Update
  • ✨NT604 includes all features of FOXWELL NT201/NT301 and adds deep diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission) beyond their 10 basic OBD2 functions. FOXWELL NT604 is capable of conducting in-depth diagnostics on these 4 systems, thoroughly checking for potential faults one by one. It also supports the printing of diagnostic reports, allowing you to directly take the report to an auto repair shop for repairs and thus saving on inspection costs.
  • 【Easy to use and friendly】+【Faster diagnostic speed】 FOXWELL NT604 is the 2025 newest enhanced 4 system code reader, which is capable of reading/clearing fault codes, retrieving vehicle information and displaying 4-in-1 live data stream. You will easily find what's wrong with your car to avoid expensive trip to dealership. At the same time, this car scanner will directly tell you what the corresponding code means, avoiding the hassle of searching for information.
  • 【OBD2 Full Function】+【Check Engine/ABS/SRS/Transmission】 This scan tool will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. You can use it to check if your car is ready for annual testing through the I/M Readiness menu. In addition, the device also has value-added functions such as real-time data flow, DTC Lookup, data playback, and printing. Turn off Check Engine/ABS/SRS/Transmission Light. Tips: the fault code can be only erased after the problem is fixed.
  • 【Cover 10000+ Cars ＆60+ Car Makes】 and 【AUTOVIN】 Compared with Other scanner which only supports 40 car makes, NT604 car diagnostic scanner for all cars contains more than 60 car brands and 10000+ cars for almost all OBDII cars sold worldwide like passenger car, SUVs, minivans, light-duty trucks, etc. produced by Asian, European, American with the supported year differing from 1996 to 2025. It allows you to get your VIN and vehicle info rapidly, no need to take time input one by one.
  • 【Battery Voltage Checker】+【Lifetime Free Update, No Subscription fee, No Micro SD Cards, No registration required】 It monitors the real-time voltage of the vehicle battery and displays it in graphical and textual form, informing you of the health status of the battery. Also monitor the health of your car. NT604 is equipped with the latest software directly, so you don't need to download a bunch of updated software after unboxing to use it. Lifetime no subscription fee for upgrading software.
$169.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

 

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