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March 26, 2021 NHTSA CAMPAIGN NUMBER: 21V216000
Seat Limiter may Allow Seat too Close to Air Bag
A seat too close to the air bag increases the risk of injury in the event of a crash necessitating the deployment of the frontal passenger air bag.
NHTSA Campaign Number: 21V216
Manufacturer Mercedes-Benz USA, LLC
Components SEATS
Potential Number of Units Affected 109
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 E350, E450, E450 Wagon, E63S AMG, 2020 E63S AMG Wagon, and 2020-2021 E53 AMG vehicles. The passenger seat limiter may allow the seat to be positioned too close to the air bag.
Remedy
MBUSA will notify owners, and dealers will recalibrate the passenger seat limiter, free of charge. The recall began April 29, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2021040002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: New Recall Campaign Initial Notification Calibration of the Passenger Seat Limiter MY20-21 213 (E-Class) | Date: April 1, 2021 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Campaign No. : | NHTSA ID : | Campaign Desc. : | Calibration of the Passenger Seat Limiter | |
TBA | 21V216 | 21P2197374 | ||
This is to notify you of a new Recall Campaign regarding the calibration of the passenger seat limiter on 109 Model Year (“MY”) 2020-2021 213 (E-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “PENDING” on April 1, 2021. | ||||
Background | ||||
Issue | Mercedes-Benz![]() ![]() | |||
What We’re Doing | MBUSA will conduct a voluntary Recall Campaign. As a precautionary measure, an authorized Mercedes-Benz![]() | |||
Parts | Parts are not required for repair. However, the current remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2020-2021 | |||
Vehicle Model | E-Class | |||
Vehicle Populations | ||||
Total Recall Population | 109 | |||
Total Vehicles in Dealer Inventory | 3 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 E-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 E-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
Next Steps/Notes | ||||
Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Launch Notification Calibration of the Passenger Seat Limiter MY20-21 213(E-Class) | Date: April 16, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
A Mercedes-Benz AG Company
Campaign No. : | NHTSA ID | Campaign Desc. : | Calibration of the Passenger Seat Limiter | |
2021040002 | 21V216 | 21P9190208 | ||
This is to notify you of a Recall Campaign launch regarding the calibration of the passenger seat limiter on 109 Model Year (“MY”) 2020-2021 213 (E-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on April 16, 2021. | ||||
Background | ||||
Issue | Mercedes-Benz![]() ![]() | |||
What We’re Doing | MBUSA will conduct a voluntary Recall Campaign. As a precautionary measure, an authorized Mercedes-Benz![]() | |||
Parts | Parts are not required for repair. The recall remedy is available and repairs can be performed as necessary. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2020-2021 | |||
Vehicle Model | E-Class | |||
Vehicle Populations | ||||
Total Recall Population | 109 | |||
Total Vehicles in Dealer Inventory | 3 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 E-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 E-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
Next Steps/Notes | ||||
Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
A Mercedes-Benz AG Company
Campaign No. 2021040002, April 2021
TO: | ALL MERCEDES-BENZ![]() |
SUBJECT: | Models E-class (213 platform) Model Year 2020-2021 Calibration of the Passenger Seat Limiter |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has determined that on certain Model Year (“MY”) 2020-2021 E-Class vehicles (213 platform), the passenger seat adjustment might not meet specifications. In this case, the range of movement for the front passenger seat could allow the passenger to position the seat too close in relation to the front passenger airbag. In the event a crash and the front passenger seat is pulled to the forward most position, the risk of injury of the front passenger seat occupant could be increased. An authorized Mercedes-Benz
dealer will perform the calibration of the passenger seat limiter on the affected vehicles.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 109 vehicles are involved.
Order No. P-RC-2021040002
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Note:
- Use Xentry 12/20 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
- Connect XENTRY Diagnosis.
- Perform teach-in process in front passenger electrical seat adjustment control unit.
To do this, select menu item “Quick test view ⇒ N32/2 Electrical seat adjustment “front passenger” with memory function (ESE “front passenger”) ⇒ Adaptations ⇒ Teach-in processes ⇒ Normalization.
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Perform teach-in process in front passenger electrical seat adjustment control unit (with XENTRY Diagnosis connected) (02-0995)
Damage Code | Operation Number | Labor Time (hrs.) |
91 902 08 8 | 02-5058* | 0.1 |
02-4762* | 0.1 | |
02-0995 | 0.1 |
* Operation item may be invoiced only once for each workshop order
Note
Operation Number labor times are subject to change
P-RC-2021040002
SEOCONTENT-START
IMPORTANT SAFETY RECALL 2021040002
This notice applies to your vehicle, VIN:
Calibrate Front Passenger Seat Limiter
NHTSA Recall #21V216
April, 2021
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has decided that a defect which relates to motor vehicle safety exists in certain
Model Year 2020-2021 E-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? On certain Model Year (“MY”) 2020-2021 E-Class vehicles, the front passenger seat adjustment might not meet
specifications. In this case, the range of movement for the front passenger seat could allow the passenger to position
the seat too close in relation to the front passenger airbag. This condition could increase the risk of injury to an occupant
seated in the front passenger seat in the event of a crash with a front passenger airbag deployment.
What will your DEALER DO? An authorized Mercedes-Benz dealer will perform the calibration of the passenger seat limiter on the affected vehicles.
This service will be provided free of charge. We are dedicated to always delivering the best customer experience,
and respect for your time is a top priority. While the minimum repair time can be less than 1 hour, your dealer can
provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an
authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and
this may increase the required working time.
What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz
dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you
are scheduling an appointment to an authorized Mercedes-Benz dealer who will perform the calibration of the
front passenger seat limiter on the affected vehicles under Recall Campaign # 2021040002. You may be asked
for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top
of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open
for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home
or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer
can confirm availability.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side
and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first
class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and
whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding
this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy
to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law
49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E.,
Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
Mercedes-Benz USA, LLC
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
7 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ![]() | AMG E53 | 2020-2021 |
MERCEDES-BENZ![]() | AMG E63S | 2020-2021 |
MERCEDES-BENZ![]() | E350 | 2021 |
MERCEDES-BENZ![]() | E450 | 2021 |
MERCEDES-BENZ![]() | E63 AMG | 2020 |
10 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V216-8798.PDF 211.145KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V216-4931.pdf 299.908KB
Manufacturer Notices(to Dealers,etc)- New Recall Campaign Initial Notification Calibration of the Passenger Seat Limiter MY20-21 213 (E-Class)
RCMN-21V216-6570.pdf 214.096KB
Recall 573 Report – Amendment 1
RCLRPT-21V216-4225.PDF 216.26KB
Remedy Instructions and TSB
RCRIT-21V216-2909.pdf 291.691KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Calibration of the Passenger Seat Limiter MY20-21 213(E-Class)
RCMN-21V216-3596.pdf 477.599KB
Recall 573 Report – Amendment 2
RCLRPT-21V216-7358.PDF 216.241KB
Recall Acknowledgement
RCAK-21V216-7640.pdf 729.315KB
Defect Notice 573 Report
RCLRPT-21V216-6606.PDF 216.255KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V216-9568.PDF 211.33KB
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- 【Professional 4 Systems Diagnostics】For DIYers addressing typical concerns like engine, transmission, ABS, and SRS, the TOPDON AD500 vehicle scanner provides specialized diagnostic solutions. It effortlessly interprets and eliminates fault codes and scrutinizes data streams, ensuring the prompt detection of issues.
- 【6 Reset Functions】The AD500 car diagnostic tool offers essential features like Oil Reset, Throttle Adaptation, SAS/TPMS/BMS/EPB Reset. Easily reset oil change indicators, fine-tune throttle response, and recalibrate steering angle sensors for optimal vehicle performance and maintenance convenience.
- 【Works Easier with AD500】The AD500 scanner combines a 5” touchscreen with buttons for easier and seamless operation. Elevate your diagnostic experience with DTC Lookup, Diagnostic data record, and printing diagnostic reports via email. Stay up to date with lifetime free upgrades via Wi-Fi, ensuring your tool is always equipped with the latest features.
- 【Fast Diagnostics, Instant Support】With AutoVIN, instantly obtain crucial vehicle details for expedited diagnostic processes. The AD500 code reader not only facilitates data stream recording for later review but also acts as a battery voltage monitor, providing valuable insights into your vehicle's battery health. If you encounter any diagnostic hurdles, share feedback with TOPDON for prompt professional support.
- 【Unlock FCA Secure Gateway】Supports cutting-edge CAN FD protocol, making it compatible with modern vehicles including 2020+ GM & Chrysler. It bypasses the FCA Secure Gateway to stay up to date with newer models from Chrysler, Jeep, Fiat, and others.
- [All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. Equipped with patented I/M readiness icons and a 3-color LED display, it helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease.
- [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB(Electronic Parking Brake) Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro.
- [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
- [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
- [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- Your Efficient Solution for Car Maintenance: The 2025 VD70 OBD2 Scanner Diagnostic Tool is designed by a professionals for automotive technicians, workshops, and DIY enthusiasts, ensuring no unnecessary costs are added to the price. It provides OE All Systems Diagnostics, 36+ Reset Functions, Bi-Directional Control, and ECU Coding, etc. With 2+64GB storage, an 18.25Wh battery, and 3 years of free updates, it’s built for both immediate and long-term use, offering dependable support for a wide range of vehicle maintenance tasks.
- Why You Need a OBD2 Scanner with Bidirectional: With the VD70, you get a full bidirectional scan tool capable of performing 4000+ active tests. It can command car modules and receive data from the ECU to test components like EVAP, ABS pumps, windows, and more—all with one tool. This helps you pinpoint faults accurately, saving time and money by reducing trips to the shop and the need for multiple scanners. Whether you're a pro or a DIYer, this diagnostic tool simplifies complex diagnostics. Pro Tip: Send us your VIN before purchase to confirm compatibility.
- 36+ Special Functions & Vehicle-Specific Features: The VD70 OBD2 scanner offers 36+ services, including Oil Reset, EPB, BMS, Throttle Adaptation, Injector Coding, ABS Bleed, Crank Sensor Relearn and TPMS Reset. It also provides vehicle-specific functions include reset, adaptation, initialization, and calibration. These capabilities help you perform comprehensive tasks like system reset with ease. Note: Features vary by vehicle make and model. Please check compatibility with your VIN by contacting us at vdiagtool2 @ outlook . c o m before purchase.
- Advanced ECU Coding & PMI for Specific Brands: This auto diagnostic scanner supports advanced ECU coding for specific european vehicles for VW, for Audi, for Skoda, for Mercedes-Benz, for Mitsubishi. It also enables ecu coding for BMW, for Volkswagen, for Jaguar, and for Land Rover. From coding and component matching to adaptive data resets, this scan tool helps you flash hidden features and match components after repairs or replacements. Note: ECU coding functionality varies by vehicle and module, please check the compatibility before order.
- OE All-System Diagnostics & 8-in-One Data Graphing: With full system diagnostics, the VD70 automotive diagnostic scanner covers essential vehicle systems such as Engine, Transmission, ABS, Airbags, Brake, Chassis, and more. It allows you to read/clear codes, access ECU information, view live data streams. You can export data as CSV, record/playback data, view freeze-frame data, and perform active tests and services-all with one car computer diagnostic tool. This comprehensive analysis helps pinpoint issues quickly, leading to more accurate repairs.
Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
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