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March 26, 2021 NHTSA CAMPAIGN NUMBER: 21V216000
Seat Limiter may Allow Seat too Close to Air Bag
A seat too close to the air bag increases the risk of injury in the event of a crash necessitating the deployment of the frontal passenger air bag.
NHTSA Campaign Number: 21V216
Manufacturer Mercedes-Benz USA, LLC
Components SEATS
Potential Number of Units Affected 109
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 E350, E450, E450 Wagon, E63S AMG, 2020 E63S AMG Wagon, and 2020-2021 E53 AMG vehicles. The passenger seat limiter may allow the seat to be positioned too close to the air bag.
Remedy
MBUSA will notify owners, and dealers will recalibrate the passenger seat limiter, free of charge. The recall began April 29, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2021040002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: New Recall Campaign Initial Notification Calibration of the Passenger Seat Limiter MY20-21 213 (E-Class) |
Date: April 1, 2021 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Campaign No. : | NHTSA ID : | Campaign Desc. : | Calibration of the Passenger Seat Limiter | |
TBA | 21V216 | 21P2197374 | ||
This is to notify you of a new Recall Campaign regarding the calibration of the passenger seat limiter on 109 Model Year (“MY”) 2020-2021 213 (E-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “PENDING” on April 1, 2021. |
||||
Background |
||||
Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2021 E-Class vehicles (213 platform), the passenger seat adjustment might not meet specifications. In this case, the range of movement for the front passenger seat could allow the passenger to position the seat too close in relation to the front passenger airbag. In the event a crash and the front passenger seat is pulled to the forward most position, the risk of injury of the front passenger seat occupant could be increased. | |||
What We’re Doing | MBUSA will conduct a voluntary Recall Campaign. As a precautionary measure, an authorized Mercedes-Benz dealer will perform the calibration of the passenger seat limiter on the affected vehicles. | |||
Parts | Parts are not required for repair. However, the current remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
Vehicles Affected |
||||
Vehicle Model Year(s) | 2020-2021 | |||
Vehicle Model | E-Class | |||
Vehicle Populations |
||||
Total Recall Population | 109 | |||
Total Vehicles in Dealer Inventory | 3 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 E-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 E-Class vehicles covered by this notification until the vehicle has been repaired. |
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Next Steps/Notes |
||||
Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Launch Notification Calibration of the Passenger Seat Limiter MY20-21 213(E-Class) |
Date: April 16, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
A Mercedes-Benz AG Company
Campaign No. : | NHTSA ID | Campaign Desc. : | Calibration of the Passenger Seat Limiter | |
2021040002 | 21V216 | 21P9190208 | ||
This is to notify you of a Recall Campaign launch regarding the calibration of the passenger seat limiter on 109 Model Year (“MY”) 2020-2021 213 (E-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on April 16, 2021. |
||||
Background |
||||
Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2021 E-Class vehicles (213 platform), the passenger seat adjustment might not meet specifications. In this case, the range of movement for the front passenger seat could allow the passenger to position the seat too close in relation to the front passenger airbag. In the event of a crash and with the front passenger seat in the forward-most position, the risk of injury of the front passenger seat occupant could be increased. | |||
What We’re Doing | MBUSA will conduct a voluntary Recall Campaign. As a precautionary measure, an authorized Mercedes-Benz dealer will perform the calibration of the passenger seat limiter on the affected vehicles. | |||
Parts | Parts are not required for repair. The recall remedy is available and repairs can be performed as necessary. | |||
Vehicles Affected |
||||
Vehicle Model Year(s) | 2020-2021 | |||
Vehicle Model | E-Class | |||
Vehicle Populations |
||||
Total Recall Population | 109 | |||
Total Vehicles in Dealer Inventory | 3 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20-21 E-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20-21 E-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
Next Steps/Notes | ||||
Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
A Mercedes-Benz AG Company
Campaign No. 2021040002, April 2021
TO: | ALL MERCEDES-BENZ CENTERS |
SUBJECT: | Models E-class (213 platform) Model Year 2020-2021 Calibration of the Passenger Seat Limiter |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2021 E-Class vehicles (213 platform), the passenger seat adjustment might not meet specifications. In this case, the range of movement for the front passenger seat could allow the passenger to position the seat too close in relation to the front passenger airbag. In the event a crash and the front passenger seat is pulled to the forward most position, the risk of injury of the front passenger seat occupant could be increased. An authorized Mercedes-Benz dealer will perform the calibration of the passenger seat limiter on the affected vehicles.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 109 vehicles are involved.
Order No. P-RC-2021040002
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Note:
- Use Xentry 12/20 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
- Connect XENTRY Diagnosis.
- Perform teach-in process in front passenger electrical seat adjustment control unit.
To do this, select menu item “Quick test view ⇒ N32/2 Electrical seat adjustment “front passenger” with memory function (ESE “front passenger”) ⇒ Adaptations ⇒ Teach-in processes ⇒ Normalization.
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Perform teach-in process in front passenger electrical seat adjustment control unit (with XENTRY Diagnosis connected) (02-0995)
Damage Code | Operation Number | Labor Time (hrs.) |
91 902 08 8 | 02-5058* | 0.1 |
02-4762* | 0.1 | |
02-0995 | 0.1 |
* Operation item may be invoiced only once for each workshop order
Note
Operation Number labor times are subject to change
P-RC-2021040002
SEOCONTENT-START
IMPORTANT SAFETY RECALL 2021040002
This notice applies to your vehicle, VIN:
Calibrate Front Passenger Seat Limiter
NHTSA Recall #21V216
April, 2021
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain
Model Year 2020-2021 E-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? On certain Model Year (“MY”) 2020-2021 E-Class vehicles, the front passenger seat adjustment might not meet
specifications. In this case, the range of movement for the front passenger seat could allow the passenger to position
the seat too close in relation to the front passenger airbag. This condition could increase the risk of injury to an occupant
seated in the front passenger seat in the event of a crash with a front passenger airbag deployment.
What will your DEALER DO? An authorized Mercedes-Benz dealer will perform the calibration of the passenger seat limiter on the affected vehicles.
This service will be provided free of charge. We are dedicated to always delivering the best customer experience,
and respect for your time is a top priority. While the minimum repair time can be less than 1 hour, your dealer can
provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an
authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and
this may increase the required working time.
What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz
dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you
are scheduling an appointment to an authorized Mercedes-Benz dealer who will perform the calibration of the
front passenger seat limiter on the affected vehicles under Recall Campaign # 2021040002. You may be asked
for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top
of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open
for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home
or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer
can confirm availability.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side
and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first
class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and
whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding
this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy
to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law
49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E.,
Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
Mercedes-Benz USA, LLC
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
7 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ | AMG E53 | 2020-2021 |
MERCEDES-BENZ | AMG E63S | 2020-2021 |
MERCEDES-BENZ | E350 | 2021 |
MERCEDES-BENZ | E450 | 2021 |
MERCEDES-BENZ | E63 AMG | 2020 |
10 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V216-8798.PDF 211.145KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V216-4931.pdf 299.908KB
Manufacturer Notices(to Dealers,etc)- New Recall Campaign Initial Notification Calibration of the Passenger Seat Limiter MY20-21 213 (E-Class)
RCMN-21V216-6570.pdf 214.096KB
Recall 573 Report – Amendment 1
RCLRPT-21V216-4225.PDF 216.26KB
Remedy Instructions and TSB
RCRIT-21V216-2909.pdf 291.691KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Calibration of the Passenger Seat Limiter MY20-21 213(E-Class)
RCMN-21V216-3596.pdf 477.599KB
Recall 573 Report – Amendment 2
RCLRPT-21V216-7358.PDF 216.241KB
Recall Acknowledgement
RCAK-21V216-7640.pdf 729.315KB
Defect Notice 573 Report
RCLRPT-21V216-6606.PDF 216.255KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V216-9568.PDF 211.33KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V216&docType=RCL
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- 🎁🎁【Professional but Easier-to-use for Home】Tired of going to Autozone or other store to run codes, or having to pay the dealer to do it for you? IFIX435 code scanner is your ticket to happiness.Compared to the complexity of the car diagnostics available on the market with unit prices above $200, BOSSCOMM IFIX435 code reader is one of the best investments you can make!
- 🚘🚘【OE-Level All System Diagnostic Tool】Whether you're troubleshooting engine problems, abs, airbag, transmission issues, Bosscomm diagnostic tool easily find and fix the problem with your vehicle. IFIX435 obd2 scanner supports not only Engine, ABS, Transmission, but also EPB, TPMS, SAS, A/C, chassis and other system scans. By reading the ECU version information of each system, providing a🔥 live data stream, 🔥reading the trouble codes and🔥 retrieves freeze-frame, saving home repairers a lot of time and money in maintenance.
- 📈📈【Real Deal-LIVE DATA】Real-time, dynamic data is sure to streamline your work! BOSSCOMM IFIX435 car diagnostic scanner for all cars can get instant access to key information about your vehicle's RPM, oil temperature, and more, making diagnosis easier than ever before. Permitting you to see live information streams an even take previews and record this information for later playback.👍Easy to use without space limitations,and actuators to quickly uncover and solve any issues.
- 👍👍【Lifetime F-ree One-Click Update 】How much have you spent on car maintenance?The code reader is permanently updated for f-ree, which save you a lot of money in the long-term.You can connect to your home WiFi or personal hotspot to update it to get newest software and more car coverage.Buy once and be set for life with this device.
- 👍👍【Wide Vehicle Coverage Global Mechanics】The BOSSCOMM IFIX435 code reader for cars and trucks can diagnose over 10000+ vehicles(60+ car brands) worldwide mainstream car makes(USA/ASIA/EUROPE), works on OBDII most after 1996 vehicles including the latest 2023 models.It supports 13 different languages at the same time, which can satisfy users all over the world.
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- 🔥【2024 NEW RELEASE XTOOL DIAGNOSTIC TOOL】XTOOL InPlus IP616 OBD2 scanner diagnostic scan tool has packed ✅Lifetime Free Updates, ✅Android 10✅31 Services✅Up To 8 Live Data Graphing✅All Systems Diagnosis✅Key Programming✅CAN FD ✅Reflash Hidden Functions✅Export Data to CSV ✅Data View, etc, into this portable 7-Inch tablet, which makes it a great choice for DIYers, Car Owners, Retired Mechanics who need a portable add-on scan tool. 🚩Getting responsive answers via 📧 xtoolstore @ outl ook . c om📧
- 🔥【31 SERVICES】IP616 car diagnostic scanner covers 31 popular special functions of car service tools in the market, such as ABS Bleed, Oil Reset, DPF, EPB, BMS Reset, HV Battery, Power Balance, SAS, A/C Relearn, VGT Relearn Injector Coding, TPMS Reset, Throttle, Headlight, Crankshaft sensor Relearn, Suspension, Transmission Match, Tire Upgrade, etc 🚩Functions vary across vehicles. Come to us with VIN and functions to check the compatibility via QA or 📧 xtoolstore @ outl ook .c om📧.
- 🔥【ECU CONFIGURATION &KEY PROGRAMMING】XTOOL IP616 capable of both of these functions typically cost more than $600. Get the most out of your car today! Unlock hidden features and customize your car with ECU Configuration function. Say goodbye to annoying functions like daytime running lights and seat belt chimes. And that's not all; with key programming functions, like adding new keys and remote learning,etc. But remember, compatibility is key, so check your vehicle's VIN # before purchasing.
- 🔥【ALL SYSTEMS DIAGNOSIS & UP TO 8 LIVE DATA GRAPHING】InPlus IP616 car scanner tool can perform complete system diagnoses to read / clear trouble codes, view / graph live data PIDs like oil temperature, transmission fluid temperature, coolant temperature, engine speed, etc, retrieve freeze frame and read ECU Information. Graph up to 8 live data PIDs into one chart or display up to 8 individual graphs on one screen🚩NO Active tests and and Live data streams on each vehicles might be different.
- 🔥【CAN FD & 10,000+ VEHICLES COVERAGE & MULTILINGUAL】IP616 OBD2 scanner works on more than 10,000 vehicles globally, including brands of America, Europe, Asia, Australia, China and the coverage will grow continuously with frequent updates. IP616 also supports CAN FD protocol(for GM 2020+ MY), no need for adapters. Besides, IP616 is equipped with 14 languages, no worry about the language barrier.
Last update on 2024-04-08 / Affiliate links / Images from Amazon Product Advertising API
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