February 5, 2021 NHTSA CAMPAIGN NUMBER: 21V056000
Reverse Light Remains Illuminated/FMVSS 108
If the reverse light remains illuminated in a gear other than reverse, it may cause confusion about the driver’s intention to other motorists, and increase the risk of a crash.
NHTSA Campaign Number: 21V056
Manufacturer Mercedes-Benz USA, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 8,186
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLE350 and GLE450 vehicles. The lighting control unit may malfunction and cause the left exterior reverse light to remain illuminated after the transmission is shifted into a different gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
MBUSA will notify owners, and dealers will replace the lighting control unit, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Replace Lighting Control Unit MY20 167 (GLE-Class) | Date: February 12, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Lighting Control Unit | |
| 2021MMNNNN | 21V056 | 21P2197346 | ||
| This is to notify you of a new Recall Campaign to replace the lighting control unit on 8,186 Model Year MY2020 167 (GLE-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 12, 2021. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the lighting control unit may not meet current production specifications. In this case, the left exterior backup lamp may remain illuminated even though the reverse gear of the vehicle’s transmission is no longer selected, a condition which may fail to conform to the requirements of Federal Motor Vehicle Safety Standard (“FMVSS”) No. 108 S7.6.5. Further, this condition may confuse or reduce the ability to warn other motorists of the driver’s intention to operate the vehicle in reverse, increasing the risk of a crash. All other external lamps including right exterior backup lamp operate as intended. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the respective control unit on the affected vehicles. | |||
| Parts | Remedy is not yet available. An additional notification will be sent when the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 8,186 | |||
| Total Vehicles in Dealer Inventory | 5 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Mercedes-Benz Part 573 Submission
Original Submitted to Portal February 5, 2021
Chronology-Only section
Supplement to Original Submission
Chronology of Defect/Noncompliance Determination
In June 2019, MBAG became aware, during a regular quality inspection in the production process, of a single vehicle which exhibited a permanently illuminated left exterior backup lamp. Subsequently, MBAG initiated an investigation in conjunction with the supplier.
MBAG’s supplier found that on the subject control unit, the contact pins for the left exterior backup lamp had been manufactured at the tolerance limit. Accordingly, the supplier redefined their tolerance limits and initiated an optimization of the pin assembly. At this point in time, this case was judged to be an isolated case.
In late autumn 2019, MBAG was made aware of a small number of customer complaints where it was reported that the left rear backup lamp remains illuminated.
The vehicles had low vehicle mileage at the time of the report and the investigation was focused on understanding whether these isolated reports were potentially related.
MBAG also initiated an investigation of vehicles located at the all production facilities and Vehicle Preparation Centers and in the winter of 2019, and any vehicles found to have an affected backup lamp were reworked.
In late summer of 2020 MBAG was made aware of further customer complaints of the left side reverse lamp remaining illuminated. Further investigations were initiated in order to identify the failure mechanism, the affected vehicle population, the location of the vehicles, and if the vehicles were not reworked within the above mentioned plant measure. The investigation found the vehicles were not reworked within the above mentioned plant measure. The technical investigation found that even with one illuminated backup lamp, the vehicles’ brake lamps and turn signal functions were not affected so that following motorists would be able to detect the operator’s intention to turn or slow/stop the vehicle.
In autumn 2020 MBAG additionally reviewed the relevant regulatory requirements to determine whether or not the vehicles fullfilled the requirements despite the proper operation of the other rear exterior lamps.
On January 29, 2021, MBAG determined that there was a technical noncompliance regarding the marketspecific regulatory requirements.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | GLE350 | 2020 |
| MERCEDES-BENZ | GLE450 | 2020 |
4 Associated Documents
Chronology
RMISC-21V056-9892.pdf 67.434KB
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Open in new tab Recall Acknowledgement
RCAK-21V056-2747.pdf 645.813KB
Loading...Recall 573 Report – Amendment 1
RCLRPT-21V056-2636.PDF 215.287KB
Loading...Noncompliance Notice 573 Report
RCLRPT-21V056-4345.PDF 215.286KB
Loading...Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V056&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
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Last update on 2021-03-06 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-03-06 / Affiliate links / Images from Amazon Product Advertising API
