NC3DREZAHA – Electronic Stability Control Unit Malfunction – 2012-2018 Mercedes-Benz Sprinter 3500

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IMPORTANT SAFETY RECALL INTERIM NOTICE
This notice applies to your vehicle, VIN: 123456
Replace Rear Wheel Speed Sensor
NHTSA Recall #21V042
March, 2021
21V042
123456
Dear Valued Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety
exists in certain Model Year (“MY”) 2012 – 2018 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is
included in the affected population of vehicles.
On certain MY2012– 2018 5-ton Sprinter vehicles that were upfitted into campers or recreational vehicles (“RVs”), one or more of
the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic
Stability Control (“ESP”) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted
under certain driving conditions, increasing the risk of a crash.
An authorized Mercedes-Benz Sprinter dealer will replace the rear-wheel speed sensors with new sensors having improved
robustness to moisture intrusion.
Unfortunately, the parts to remedy this issue are currently not yet available.
We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become available, we will
send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of
charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are
available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we
are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall
lookup tool on our MBUSA.com website offers a search function that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed.
Please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool.
We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return
the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice,
please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A safety defect exists in your vehicle.
• Remedy parts are not yet available for your
vehicle.
• We will contact you again once parts are
available.
Mercedes-Benz USA, LLC
Robert Veit
Managing Director
Vans USA
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION
BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the
present owner so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN: 123456

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IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
IMPORTANT SAFETY RECALL NOTICE 2021070007
This notice applies to your vehicle
VIN:
Replace Rear Wheel Speed Sensors
NHTSA Recall ID: 21V042
August, 2021
Dear Mercedes-Benz Sprinter Owner:
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2012 – 2018 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the issue?
On certain MY2012– 2018 5-ton Sprinter vehicles that were upfitted into campers or recreational vehicles (“RVs”), one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control (“ESP”) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, which could increase the risk of a crash.
What will your Mercedes-Benz Dealer do?
An authorized Mercedes-Benz Sprinter dealer will replace the rear-wheel speed sensors with new sensors.
Steps to take.
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Sprinter dealer at your earliest convenience. To locate nearest Mercedes-Benz dealers visit https://www.mbvans.com or call 1-800 FOR-MERCEDES (1-800-367-6372).
Please mention you are scheduling an appointment to replace rear wheel speed sensors under Recall Campaign
#2021070007
This could take approximately 1 hour. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information.
Should you have any questions, please contact your authorized Mercedes-Benz dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately.
Sincerely,
Mercedes-Benz USA
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Additional Information for Owners:
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
❑ EXPORTED
❑ LEASE, VEHICLE RETURNED
❑ SCRAPPED
❑ SOLD
❑ STOLEN
❑ OTHER _________________________
❑ NEW OWNER INFORMATION
OR
❑ MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN:

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