| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Service Campaign 2020100013 Launch Notification Install Anti-slip Mat MY20 247(GLB-Class) | Date: January 8, 2021 |
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | Campaign Desc. : | Install Anti-slip Mat | |
| 2020100013 | 20P5898009 | ||
| This is to notify you of a Service Campaign launch to install an anti-slip mat in 3,284 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles. Affected VINs will be flagged in VMI as “OPEN” on January 8, 2021. | |||
|
Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2020 GLB-Class (247 platform), the anti-slip mat (reversible mat) was not included during the production process. | ||
| What We’re Doing | MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will install the anti-slip mat into the vehicle. | ||
| Parts | Parts are available and can be ordered as necessary. | ||
| Vehicle Model Year(s) | 2020 | ||
| Vehicle Model | GLB-Class | ||
|
Vehicle Populations | |||
| Total Campaign Population | 3,284 | ||
|
Next Steps/Notes | |||
| AOMS/SOMS | AOMs – This Service Campaign may generate questions from your dealers. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
Campaign No. 2020100013, January 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLB-Class (247 Platform) Model Year 2020 Place in Anti-slip Mat |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2020 GLB-Class (247 Platform), the anti-slip mat (reversible mat) was not included during the production process. An authorized Mercedes-Benz dealer will install the anti-slip mat into the vehicle.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 3,284 vehicle is affected.
Order No. P-SC-2020100013
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Work procedure
- Place in anti-slip mat (reversible mat) (number 50, Figure 1).
Figure 1
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1 | Anti-slip mat (reversible mat) | A 247 684 16 00 |
Warranty Information
Operation: Place in anti-slip mat (02-1704)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 58 980 09 7 | 02-1704 | 0.1 |
Note
Operation Number labor times are subject to change.
P-SC-2020100007
Place in Anti-slip Mat
Model GLB-Class (247 Platform)
Model Year 2020
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