Install Anti-slip Mat – 2020 Mercedes-Benz GLB-Class

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Service Campaign 2020100013 Launch Notification Install Anti-slip Mat MY20 247(GLB-Class)	Date: January 8, 2021

 

 

IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 

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Campaign No. :	Campaign Desc. :		Install Anti-slip Mat
2020100013	20P5898009
This is to notify you of a Service Campaign launch to install an anti-slip mat in 3,284 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles. Affected VINs will be flagged in VMI as “OPEN” on January 8, 2021.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2020 GLB-Class (247 platform), the anti-slip mat (reversible mat) was not included during the production process.
What We’re Doing		MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will install the anti-slip mat into the vehicle.
Parts		Parts are available and can be ordered as necessary.
Vehicle Model Year(s)		2020
Vehicle Model		GLB-Class
Vehicle Populations
Total Campaign Population		3,284
Next Steps/Notes
AOMS/SOMS		AOMs – This Service Campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2020100013, January 2021

 

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model GLB-Class (247 Platform) Model Year 2020 Place in Anti-slip Mat

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain  Model Year (“MY”) 2020 GLB-Class (247 Platform), the anti-slip mat (reversible mat) was not included during the production process. An authorized Mercedes-Benz dealer will install the anti-slip mat into the vehicle.

 

Prior to performing this Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

 

Approximately 3,284 vehicle is affected.

 

Order No. P-SC-2020100013

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

 

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Work procedure

 

1. Place in anti-slip mat (reversible mat) (number 50, Figure 1).

Figure 1

 

Primary Parts Information

Qty.	Part Name	Part Number
1	Anti-slip mat (reversible mat)	A 247 684 16 00

 

Warranty Information

Operation: Place in anti-slip mat (02-1704)

Damage Code	Operation Number	Labor Time (hrs.)
58 980 09 7	02-1704	0.1

 

Note

Operation Number labor times are subject to change.

 

P-SC-2020100007

 

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Place in Anti-slip Mat
Model GLB-Class (247 Platform)
Model Year 2020

https://www.startekinfo.com/service/download-document/outside/224985/

 

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