Front Seat Belts May Not Fully Retract/FMVSS 208 – 2017-2021 Mercedes-Benz C-Class

January 29, 2021 NHTSA CAMPAIGN NUMBER: 21V032000

Front Seat Belts May Not Fully Retract/FMVSS 208

If the seat belt does not fully retract, the occupant may find the operation of the seat belt inconvenient and not wear it, increasing the risk of injury in the event of a crash.

 

NHTSA Campaign Number: 21V032

Manufacturer Mercedes-BenzeBay logo USA, LLC

Components SEAT BELTS

Potential Number of Units Affected 24,550

 

Summary

Mercedes-BenzeBay logo USA, LLC (MBUSA) is recalling certain 2017-2021 C300, 2017-2020 AMG C43, and AMG C63 vehicles. The front seat belts might not fully retract to their stowed position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”

 

Remedy

MBUSA will notify owners, and dealers will check the retraction function of the front seat belts and adjust the damping foam within the B-pillars, as necessary, free of charge. The recall began February 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2021020010.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 


TO: Mercedes-BenzeBay logo Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Check Front Seat Belts
MY17-21 A205 (C-Class Cabriolet)
Date: February 5, 2021

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 


Campaign No. :NHTSA IDCampaign Desc. :Check Front Seat Belts
TBA 21V032 21P2197332
This is to notify you of a new Recall Campaign to check the front seat belts on 24,550 Model Year (“MY”) 2017-2021 C-Class Cabriolet (A205 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 5, 2021.
Background
IssueMercedes-BenzeBay logo AG (“MBAG”), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that  certain C-Class Cabriolet vehicles (A205 platform) with PRE-SAFE might not meet the requirements of FMVSS 208, S7.4.5., as the front seat belt might not fully retract to its stowed position.  In this case, certain regulatory requirements under FMVSS 208 might not be fulfilled. If the seatbelt webbing does not fully retract into its stowed position, the consumer may find the operation of the seatbelt inconvenient and not wear it, increasing the risk of injury in the event of a crash.
What We’re DoingAs a precautionary measure, an authorized Mercedes-BenzeBay logo dealer will check the retraction function of the seat belt on the affected vehicles and adjust the damping foam within the B-pillar, if necessary.
PartsParts are not required for repair. However, the current remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s)2017-2021
Vehicle ModelC-Class Cabriolet
Vehicle Populations
Total Recall Population24,550
Total Vehicles in Dealer Inventory49
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-21 C-Class Cabriolet vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.  Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)

 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY17-21 C-Class Cabriolet vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification TimelineCustomer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMSAOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet PartnersThis recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


TO: Mercedes-BenzeBay logo Dealer Principals, General Managers, Sales Managers, Service Managers, Parts ManagersFROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Check Front Seat Belts
MY17-21 A205 (C-Class Cabriolet)
Date: February 19, 2021

 

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

 


Campaign No. :NHTSA IDCampaign Desc. :Check Front Seat Belts
202102001021V03221P9190309
This is to notify you of a Recall Campaign launch to check the front seat belts on 24,550 Model Year (“MY”) 2017-2021 C-Class Cabriolet (A205 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.

Affected VINs will be flagged in VMI as “OPEN” on February 19, 2021.

Background

IssueMercedes-BenzeBay logo AG (“MBAG”), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that certain

C-Class Cabriolet vehicles (A205 platform) with PRE-SAFE might not meet the requirements of FMVSS 208, S7.4.5., as the front seat belts might not fully retract to its stowed position. In this case, certain regulatory requirements under FMVSS 208 might not be fulfilled. If the seatbelt webbing does not fully retract into its stowed position, the consumer may find the operation of the seatbelt inconvenient and not wear it, increasing the risk of injury in the event of a crash.

What We’re DoingAs a precautionary measure, an authorized Mercedes-BenzeBay logo dealer will check the retraction function of the seat belts on the affected vehicles and adjust the damping foam within the B-pillar, if necessary.
PartsParts are not required for repair. The recall remedy is available and repairs can be performed as necessary.

Vehicles Affected

Vehicle Model Year(s)2017-2021
Vehicle ModelC-Class Cabriolet

Vehicle Populations

Total Recall Population24,550
Total Vehicles in Dealer Inventory49
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17-21 C-Class Cabriolet vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY17-21 C-Class Cabriolet vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes

Customer Notification TimelineCustomer letters will be mailed approximately February 26, 2020.
AOMS/SOMSAOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet PartnersThis recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


 

Campaign No. 2021020010, February 2021

 

TO:ALL MERCEDES-BENZeBay logo CENTERS
SUBJECT:Model C-Class Cabriolet vehicles (A205 platform)
Model Year 2017-2021
Check Front Seat Belts (Driver and Passenger)

 

Mercedes-BenzeBay logo AG (“MBAG”), the manufacturer of Mercedes-BenzeBay logo vehicles, has determined that certain C-Class Cabriolet vehicles (A205 platform) with PRE-SAFE might not meet the requirements of FMVSS 208, S7.4.5., as the front seat belts might not fully retract to its stowed position. In this case, certain regulatory requirements under FMVSS 208 might not be fulfilled. If the seatbelt webbing does not fully retract into its stowed position, the consumer may find the operation of the seatbelt inconvenient and not wear it, increasing the risk of injury in the event of a crash. An authorized Mercedes-BenzeBay logo dealer will check the retraction function of the seat belts on the affected vehicles and adjust the damping foam within the B-pillar, if necessary.

 

Prior to performing this Recall Campaign:

  • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific Always check for any other open campaigns, and perform accordingly.
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 24,550 vehicles are involved.

 

Order No. P-RC-2021020010

 


Check/test procedure

 

  1. Pull out seat belt straps of driver’s and front passenger’s seat belts and let them retract (Figure 1).

The seat belt strap must retract into its final position automatically. Provide manual assistance with rolling up the seat belt strap if necessary.

seat belt

Figure 1

 

    1. Seat belt strap does not roll up into its final position automatically despite manual assistance: Carry out work procedure.
    2. Seat belt strap rolls up into its final position automatically: End measure.

 

 

Work procedure 

 

  • It is not necessary to replace the seat belts.
  • Only the corresponding side of the seat belt that does not retract into its final position despite manual assistance with the seat belt strap must be reworked.

 

  1. Disconnect ground line of battery

For basic data, see AR54.10-P-0003LW.

 

  1. Remove lower side trim in rear.

For basic data, see AR68.30-P-4784LWR.

 

  1. Loosen lower screw (A, 30 Figure 2) on seat belt and remove seat belt.

 

Loosen lower screw

Figure 2

 

Remove damping foam

Figure 3

 

 

  1. Remove damping foam (B, Figure 3).

 

  1. Use a suitable tool to create an opening as shown in Figure 4. DO NOT exceed the cut area shown (Figure 4 red box).

The seat belt strap should not be in contact with the damping foam (B).

create an opening as shown

Figure 4

 

  1. Assemble in reverse order.

Always ensure that the seat belt strap can move freely while installing the side trim and after reassembly.              Jamming/pinching of the seat belt strap must be avoided

 

 

Warranty Information 

Operation:

Check driver’s and front passenger’s seat belts (02-1933)

Rework only one seat belt (after check)(02-1934)

Rework both driver’s and front passenger’s seat belts (after check)(02-1935)

Damage Code Operation Number Labor Time (hrs.)
91 903 09 802-19330.1
02-19341.3
02-19352.2

 

Note

Operation Number labor times are subject to change.

 



13 Affected Products

Vehicles

MAKEMODELYEAR
MERCEDES-BENZeBay logoAMG C432017-2020
MERCEDES-BENZeBay logoAMG C632017-2020
MERCEDES-BENZeBay logoC3002017-2021

 


12 Associated Documents

Recall Quarterly Report #2, 2021-2

RCLQRT-21V032-4875.PDF 211.258KB

 


Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Check Front Seat Belts MY17-21 A205 (C-Class Cabriolet)

RCMN-21V032-5254.pdf 491.765KB

 


Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Check Front Seat Belts MY17-21 A205 (C-Class Cabriolet)

RCMN-21V032-8646.pdf 150.17KB

 


Recall 573 Report – Amendment 1

RCLRPT-21V032-1589.PDF 215.914KB

 


ISSUED Owner Notification Letter(Part 577)- Updated Second Letter

RCONL-21V032-6028.pdf 200.551KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V032-2357.pdf 187.722KB

 


Remedy Instructions and TSB

RCRIT-21V032-8703.pdf 247.923KB

 


Recall 573 Report – Amendment 2

RCLRPT-21V032-2806.PDF 215.863KB

 


Recall Quarterly Report #1, 2021-1

RCLQRT-21V032-1645.PDF 211.15KB

 


Recall Acknowledgement

RCAK-21V032-2543.pdf 712.739KB

 


Noncompliance Notice 573 Report

RCLRPT-21V032-7222.PDF 215.909KB

 


Recall Quarterly Report #4, 2021-4

RCLQRT-21V032-5115.PDF 211.46KB

 


Latest Recalls Documents

 


 

SaleBestseller No. 1
OBDMATE OBD2 Scanner with ABS SRS Transmission, Reset Fault Lights | Check Engine Code Reader with Full OBDII Functions | DLC Pin Test | Battery Voltage Check, Car Diagnostic Tool
  • 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
  • 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
  • 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
  • Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by testing current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
  • 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
Bestseller No. 2
FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission
  • [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
  • [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note:The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
  • [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
  • [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
  • [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
SaleBestseller No. 3
Innova SD35 OBD2 Scanner – ABS, SRS, TPMS & Check Engine Code Reader, Live Data, All System Diagnostics, Compatible with Most Vehicles
  • OBD2 SCANNER FOR ALL SYSTEMS – The INNOVA SD35 is a tablet-based OBD2 scanner designed for advanced diagnostics. Read and clear check engine light, ABS, SRS, and TPMS codes, plus test your car battery and alternator to prevent unexpected failures. Vehicle coverage may vary. Please use Innova’s Coverage Checker to verify compatibility.
  • ALL-SYSTEM DIAGNOSTICS & LIVE DATA – Unlike basic code readers, this OBD2 scanner for all vehicles scans engine, transmission, ABS, SRS, and more. Get real-time live data, including RPM, fuel trims, temperature readings, and oxygen sensor performance.
  • OBD2 TABLET WITH USER-FRIENDLY INTERFACE – This automotive scan tool features a high-resolution display, making vehicle diagnostics faster and easier.
  • ADVANCED TPMS, OIL RESET & SERVICE FUNCTIONS – Perform TPMS sensor checks, oil light reset, and other service resets with ease This professional diagnostic tool provides comprehensive vehicle maintenance capabilities in one device.
  • WIDE VEHICLE COVERAGE (1996 & NEWER CARS & TRUCKS) – This OBD2 scanner Bluetooth tablet is compatible with Toyota, Ford, Honda, Chevrolet, Nissan, DodgeeBay logo, and more. However, feature coverage may vary. Please use Innova's Coverage Checker to verify coverage.
SaleBestseller No. 4
BLCKTEC 460T OBD2 Scanner Car Code Reader Engine ABS SRS Transmission Diagnostic Tool, 12 Reset Services, Oil/TPMS/EPB/BMS/SAS/DPF/Throttle Reset, ABS Bleeding, Battery Test, Auto VIN, Free Update
  • [All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. It helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease. NOTE: Function availability depends on your vehicle. Before you buy, be sure to use the Compatibility Checker on BLCKTEC website or contact our customer support to verify that the features you need are supported for your vehicle’s specific year, make, and model.
  • [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro. NOTE: Function availability depends on your vehicle. Be sure to use the Compatibility Checker on BLCKTEC website to verify that the features you need are supported for your vehicle.
  • [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
  • [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
  • [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
SaleBestseller No. 5
Full Systems OBD2 Scanner Car Diagnostic Tool with ABS SRS Transmission Etc
  • 【Full Systems Automotive Diagnostic】 More than checking engine, ABS and SRS, OBDMATE OM970 obd2 scanner performs comprehensive diagnostics on all electric modules. It quickly scans and clears fault codes, turns off warning lights, reads live data, and features Auto-VIN technology.
  • 【Live Datastream&4-in-1 Graph】 Easily view live sensor data such as RPM, fuel trims, ATF temperature, wheel speed sensor, battery voltage and so on. OM970 scan tool also supports 4-in-1 trend graphing. Spend just 3 minutes to check – and you'll know exactly what's going wrong, helping you avoid hundreds in dealership diagnostic fees.
  • 【One-Click I/M Readiness&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether your vehicle's emissions-related systems are operating properly. Help you get smog-check ready quickly. OM970 obd2 diagnostic tool supports all essential OBD2 functions you need. Plus, it features battery voltage test and DLC 16-PIN test.
  • 【Straightforward Menus with Easy Navigation】 All functions are easy to understand without obscure decriptions. 3.5" Large screen delivers clear readings while keeping one-hand operation. The car diagnostic tool comes with a silicone protective case and a hard-shell carrying case, ensuring long-lived durability and drop resistance.
  • 【Budget-Friendly, No Subscriptions, Free Software Updates】 Plug and play: no bluetooth pairing, monthly fees, Wi-Fi connection, or any other troublesome initial settings. OM970 obd2 scanner works out of the box with the latest software. Lifetime free upgrade.

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...