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January 29, 2021 NHTSA CAMPAIGN NUMBER: 21V033000
Transmission May Shift Into Neutral While Driving
If the transmission shifts into neutral while driving, there would be loss of drive power, increasing the risk of a crash.
NHTSA Campaign Number: 21V033
Manufacturer Mercedes-Benz
USA, LLC
Components POWER TRAIN
Potential Number of Units Affected 4
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 GLA 250 vehicles. The power supply for the automatic transmission control unit might be interrupted while driving, possibly causing the transmission to shift into neutral.
Remedy
MBUSA will notify owners, and dealers will replace the transmission control unit, free of charge. The recall began March 18, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2021020038.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Replace Transmission Control Unit MY19 156 (GLA-Class) | DATE: February 5, 2021 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Transmission Control Unit | |
| TBA | 21V033 | 21P2197338 | ||
| This is to notify you of a new Recall Campaign to replace the transmission control unit in 4 Model Year (“MY”) 2019 GLA-Class (156 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on February 5, 2021. | ||||
|
Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on four Model Year (“MY”) 2019 GLA-Class vehicles (156 platform), the power supply for the automatic transmission control unit might be interrupted while driving. In this case, the transmission would shift into neutral and the vehicle would coast to a stop. Both the steering and braking systems would not be impaired.
However, the risk of a crash might be increased. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the transmission control unit on the affected vehicles. | |||
| Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
|
Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019 | |||
| Vehicle Model | GLA-Class (156 platform) | |||
|
Vehicle Populations | ||||
| Total Recall Population | 4 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 GLA-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 GLA-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
|
Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Replace Transmission Control Unit MY19 156 (GLA-Class) | Date: March 20, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
A Mercedes-Benz AG Company
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Transmission Control Unit | |
| 2021020038 | 21V033 | 21P5495403 | ||
| This is to notify you of the Recall Campaign Launch to replace the transmission control unit in 4 Model Year (“MY”) 2019 GLA-Class (156 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on March 20, 2021. | ||||
|
Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on four Model Year (“MY”) 2019 GLA-Class vehicles (156 platform), the power supply for the automatic transmission control unit might be interrupted while driving. In this case, the transmission would shift into neutral and the vehicle would coast to a stop. Both the steering and braking systems would not be impaired. However, the risk of a crash might be increased. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the transmission control unit on the affected vehicles. | |||
| Parts | Parts are available and can be ordered as necessary. | |||
|
Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019 | |||
| Vehicle Model | GLA-Class (156 platform) | |||
|
Vehicle Populations | ||||
| Total Recall Population | 4 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 GLA-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 GLA-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
|
Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed on March 19, 2021. Customers may also be contacted through the CAC. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
A Mercedes-Benz AG Company
Campaign No. 2021020038, March 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLA-Class vehicles (156 platform) Model Year 2019 Replace Transmission Control Unit |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on four Model Year (“MY”) 2019 GLA-Class vehicles (156 platform), the power supply for the automatic transmission control unit might be interrupted while driving. In this case, the transmission would shift into neutral and the vehicle would coast to a stop. Both the steering and braking systems would not be impaired. However, the risk of a crash might be increased. An authorized Mercedes-Benz dealer will replace the transmission control unit on the affected vehicles.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 4 vehicles are involved.
Order No. P-RC-2021020038
Work procedure
- Replace control unit of fully integrated transmission control (dual-clutch transmission).
Removal fully integrated transmission control For basic data, see AR27.19-P-0200NKB.
Disassembly fully integrated transmission control For basic data, see AR27.19-P-0220NKB.
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1* | TS controller unit | A 000 270 39 00* |
* The replacement parts must be determined according to the VIN via the parts job in the Xentry Portal (XPPI).
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealants, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
Warranty Information
Operation: Replace control unit of fully integrated transmission control (02-1960)
Includes: Remove/install rear lower engine compartment lining; Remove/install electrohydraulic controller unit of dual-clutch transmission; Drain/fill dual-clutch transmission oil; Perform adaptation; Check/correct oil level of dual-clutch transmission.
Connect/disconnect diagnostic system (XENTRY Diagnosis) (02-4762)
Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) (02-5058)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 954 03 7 | 02-1960 | 3.0 |
| 02-4762* | 0.1 | |
| 02-5058* | 0.1 |
P-RC-2021020038
SEOCONTENT-START
IMPORTANT SAFETY RECALL 2021020038
This notice applies to your vehicle, VIN:
Replace Transmission Control Unit
NHTSA Recall #21V033
March, 2021
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates on motor vehicle safety exists in certain Model Year (“MY”) 2019 GLA-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN?
In certain MY 2019 GLA-Class vehicles, the power supply for the automatic transmission control unit might be interrupted while driving. If this occurs, the transmission would shift into neutral while driving, and there would be a loss of drive power, increasing the risk of a crash. Both the steering and braking systems would not be impaired.
What will your DEALER DO?
An authorized Mercedes-Benz dealer will replace the transmission control unit on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 3.5 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to replace the transmission control unit under Recall Campaign # 2021020038. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability.
Information for Owners
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
•A remedy is available for your vehicle.
•Schedule an appointment with your authorizedMercedes-Benz dealer as soon as possible.
•This repair will be provided free of charge.
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
Mercedes-Benz USA, LLC
Christian Treiber
Vice President
Customer Services
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | GLA250 | 2019 |
10 Associated Documents
Recall Quarterly Report #2, 2021-2
RCLQRT-21V033-9884.PDF 211.241KB
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Recall 573 Report – Amendment 1
RCLRPT-21V033-3822.PDF 214.271KB
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Recall Quarterly Report #1, 2021-1
RCLQRT-21V033-9031.PDF 211.145KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Replace Transmission Control Unit MY19 156 (GLA-Class)
RCMN-21V033-5068.pdf 242.436KB
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Remedy Instructions and TSB
RCRIT-21V033-0630.pdf 124.954KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V033-4372.pdf 202.065KB
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Recall Acknowledgement
RCAK-21V033-3985.pdf 651.699KB
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Defect Notice 573 Report
RCLRPT-21V033-5846.PDF 214.29KB
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Manufacturer Notices(to Dealers,etc)
RCMN-21V033-7821.pdf 111.176KB
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Recall Quarterly Report #4, 2021-4
RCLQRT-21V033-3431.PDF 211.434KB
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Latest Recalls Documents
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
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J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
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