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December 11, 2020 NHTSA CAMPAIGN NUMBER: 20V775000
Headlights Aimed Incorrectly/FMVSS108
Incorrectly aimed headlights can reduce the visibility of oncoming traffic, increasing the risk of a crash.
NHTSA Campaign Number: 20V775
Manufacturer Mercedes-Benz USA, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 9
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 AMG GT vehicles. The headlights may have been incorrectly aimed too high. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamp, Reflective Devices and Associated Equipment.”
Remedy
MBUSA will notify owners, and dealers will check the headlight aim, and correct it, if necessary, free of charge. The recall began January 20, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020120016.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Adjust Headlamp Aim MY20 190 (GT-Class) |
DATE: December 18, 2020 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Adjust Headlamp Aim | |
| TBA | 20V775 | 20P2197324 | ||
| This is to notify you of a new Recall Campaign to check the headlamp aim in 9 Model Year (“MY”) 2020 AMG GT-Class (190 platform) vehicles.
The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 18, 2020. |
||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 AMG GT-Class vehicles (190 platform), the headlamps might be aimed slightly too high which might not meet current production specifications or fulfill the requirements of FMVSS 108 (Lamp, Reflective Devices and Associated equipment – §571.108 S10.18.9.1.1 & 4). Incorrectly aimed headlamps might create glare for oncoming traffic, which could increase the risk of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the headlamp aim on the affected vehicles and corrected it, if necessary. | |||
| Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GT-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 9 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 AMG GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 AMG GT-Class vehicles covered by this notification until the vehicle has been repaired.
|
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. Customers may also be contacted through the CAC. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Adjust Headlamp Aim MY20 190 (GT-Class) |
DATE: January 8, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | January 8, 2021 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Adjust Headlamp Aim | |
| 2020120016 | 20V775 | 20P8291702 | ||
| This is to notify you of the Recall Campaign Launch to check the headlamp aim in 9 Model Year (“MY”) 2020 AMG GT-Class (190 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 8, 2021. | ||||
| Background | ||||
| Issue | Mercedes- Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 AMG GT-Class vehicles (190 platform), the headlamps might be aimed slightly too high which might not meet current production specifications or fulfill the requirements of FMVSS 108 (Lamp, Reflective Devices and Associated equipment – §571.108 S10.18.9.1.1 & 4). Incorrectly aimed headlamps might create glare for oncoming traffic, which could increase the risk of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the headlamp aim on the affected vehicles and corrected it, if necessary. | |||
| Parts | The remedy is available and can be performed. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GT-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 9 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY20 GT-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed on January 20, 2021. Customers may also be contacted through the CAC. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020120016, January 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model AMG GT-Class vehicles (190 platform) Model Year 2020 Adjust Headlamp Aim |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 AMG GT-Class vehicles (190 platform), the headlamps might be aimed slightly too high which might not meet current production specifications or fulfill the requirements of FMVSS 108 (Lamp, Reflective Devices and Associated equipment – §571.108 S10.18.9.1.1 & 4). Incorrectly aimed headlamps might create glare for oncoming traffic, which could increase the risk of a crash. An authorized Mercedes-Benz dealer will check the headlamp aim on the affected vehicles and corrected it, if necessary.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 9 vehicles are involved.
Order No. P-RC-2020120016
Work procedure
- Check headlamp adjustment, correct if necessary (AP82.10-P-8263Y).
In this case, the adjustment of the headlamps can also be performed with mobile headlamp adjusters on an appropriate level surface (see AH82.10-P-1000-01A) as an alternative, instead of using the rail-guided devices specified in the WIS.
Warranty Information
Operation: Check headlamp adjustment, correct if necessary (02-1990)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 82 917 02 8 | 02-1990 | 0.4 |
Note
Operation Number labor times are subject to change.
P-RC-2020120016
SEOCONTENT-START
IMPORTANT SAFETY RECALL 2020120016
This notice applies to your vehicle, VIN:
Adjust Headlamp Aim
NHTSA Recall #20V775
January, 2021
2020120016
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2020 AMG GT-Class vehicles
fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamp, Reflective Devices and Associated Equipment.” Our records
indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? On certain MY 2020 AMG GT-Class vehicles, the headlamps might be aimed too high, which might not meet current
production specifications or fulfill the requirements of FMVSS 108. Incorrectly aimed headlamps might reduce
visibility for oncoming traffic, which could increase the risk of a crash.
What will your DEALER DO? An authorized Mercedes-Benz dealer will check the headlamp aim on the affected vehicles and correct it, if
necessary. This service will be provided free of charge. We are dedicated to always delivering the best
customer experience, and respect for your time is a top priority. While the minimum repair time can be less than
30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a
matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures
which might be applicable to your vehicle which may increase the required working time.
What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please
mention you are scheduling an appointment to check the headlamp aim under Recall Campaign #
2020120016. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your
convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships
remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile
Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized
Mercedes-Benz dealer can confirm availability.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
Mercedes-Benz USA, LLC
Christian Treiber
Vice President
Customer Services
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW,
place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner
so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | AMG GT | 2020 |
10 Associated Documents
Recall Quarterly Report #2, 2021-2
RCLQRT-20V775-0378.PDF 211.237KB
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Remedy Instructions and TSB
RCRIT-20V775-7303.pdf 154.501KB
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Recall 573 Report – Amendment 1
RCLRPT-20V775-9258.PDF 214.194KB
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Noncompliance Notice 573 Report
RCLRPT-20V775-5297.PDF 214.191KB
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Recall Acknowledgement
RCAK-20V775-3568.pdf 308.455KB
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Recall 573 Report – Amendment 2
RCLRPT-20V775-5855.PDF 214.155KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V775-3053.pdf 203.195KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Adjust Headlamp Aim MY20 190 (GT-Class)
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Adjust Headlamp Aim MY20 190 (GT-Class)
RCMN-20V775-9872.pdf 110.442KB
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Recall Quarterly Report #1, 2021-1
RCLQRT-20V775-3045.PDF 211.14KB
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https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V775&docType=RCL
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