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October 2, 2020 NHTSA CAMPAIGN NUMBER: 20V608000
Center Console May Open in Rear Crash/FMVSS 201
In the event of a rear-end crash, the center console lid may open, increasing the risk of injury to occupants.
NHTSA Campaign Number: 20V608
Manufacturer Mercedes-Benz
USA, LLC.
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 7
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300 vehicles. The center console lock-system might not lock properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, “Occupant Protection In Interior Impact.”
Remedy
MBUSA will notify owners, and dealers will check the center console storage compartment, and replace it, if necessary, free of charge. The recall began October 30, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020100006.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Check Center Console Storage Compartment MY19 205 (C-Class) | DATE: October 9, 2020 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check Center Console Storage Compartment | |
| TBA | 20V608 | 20P2197290 | ||
| This is to notify you of a new Recall Campaign to check the center console storage compartment in 7 Model Year (“MY”) 2019 C-Class (205 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on October 9, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 C-Class vehicles (205 platform), the center console storage compartment might not lock properly. Insufficient locking might lead to opening of the center console storage compartment lid/door in the event of a rear-end collision. An increased risk of injury for vehicle occupants can be ruled out, as objects are safeguarded against accidental removal by the design of the storage compartment. However, in the event described above, the center console storage compartment might not comply with FMVSS 201 (Occupant Protection in Interior impact). | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the center console storage compartment on the affected vehicles and replace it, if necessary. | |||
| Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019 | |||
| Vehicle Model | C-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 7 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 C-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19 C-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Check Center Console Storage Compartment MY19 205 (C-Class) | DATE: October 23, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | October 23, 2020 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check Center Console Storage
Compartment | |
| 2020100006 | 20V608 | 18P6890002 | ||
| This is to notify you of the Recall Campaign Launch to check the center console storage compartment in 7 Model Year (“MY”) 2019 C-Class (205 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on October 23, 2020. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 C-Class vehicles (205 platform), the center console storage compartment might not lock properly. Insufficient locking of the center console might lead to the center console storage compartment lid/door opening in the event of a rear-end collision, which would not comply with FMVSS 201 (Occupant Protection in Interior impact). | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the center console storage compartment on the affected vehicles and replace it, if necessary. | |||
| Parts | The remedy is available and can be performed. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019 | |||
| Vehicle Model | C-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 7 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 C-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY19 C-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed on October 30, 2020. Customers may also be contacted through the CAC. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2020100006, October 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model C-Class vehicles (205 platform) Model Year 2019 Check Center Console Storage Compartment |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 C-Class vehicles (205 platform), the center console storage compartment might not lock properly. Insufficient locking of the center console might lead to the center console storage compartment lid/door opening in the event of a rear-end collision, which would not comply with FMVSS 201 (Occupant Protection in Interior impact). An authorized Mercedes-Benz dealer will check the center console storage compartment on the affected vehicles and replace it, if necessary.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 7 vehicles are involved.
Order No. P-RC-2020100006
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Check/test procedure
- Remove the front center console stowage
For basic data, see AR68.20-P-0901LWM.
- Check Q-status of the front center console stowage The Q-status must be at least Q-status 4.
The Q-status can be read from the replacement part adhesive label after the replacement part number. It will be indicated as Q4 (A, figure 1).
The replacement part adhesive label is located on the underside of the front center console stowage compartment (figure 1).
Figure 1
-
- If the Q-status is less than 4: Carry out work procedure.
- If the Q-status is 4 or higher: End measure.
The findings from the check/test procedure must be recorded in writing on the work order.
Work procedure
- Replace the front center console stowage compartment. For basic data, see AR68.20-P-0901LWM.
Primary Parts Information
| Qty. | Part Name | Part Number |
| As required (1) | Stowage compartment | A 205 680 13 04 |
Warranty Information With check
Operation: Check the front center console stowage compartment (02-2786)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 68 900 02 7 | 02-2786 | 0.5 |
With check and replace
Operation: Check the front center console stowage compartment (02-2786)
Replace the front center console stowage compartment (after check) (02-2787)
Includes: Remove/install antenna for Keyless-Go; remove/install control unit for mobile phone cradle
| Damage Code | Operation Number | Labor Time (hrs.) |
| 68 900 02 7 | 02-2786 | 0.5 |
| 02-2787 | 0.1 |
Note
Operation Number labor times are subject to change.
SEOCONTENT-START
IMPORTANT SAFETY RECALL 2020100006
This notice applies to your vehicle, VIN:
Check Center Console Storage Compartment
NHTSA Recall #20V608
October, 2020
2020100006
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2019 C-Class vehicles fail to
conform with Federal Motor Vehicle Safety Standard (FMVSS) number 201, “Occupant Protection in Interior Impact.” Our records indicate that your
vehicle is included in the affected population of vehicles.
What is the CONCERN? In certain MY 2019 C-Class vehicles, the center console storage compartment lock system might not lock properly
and allow the compartment lid/door to open in the event of a rear-end collision, which could increase the risk of
injury to occupants. The center console storage compartment might not comply with FMVSS 201.
What will your DEALER DO? An authorized Mercedes-Benz dealer will check the center console storage compartment on the affected vehicles
and replace it, if necessary. This service will be provided free of charge. We are dedicated to always delivering
the best customer experience, and respect for your time is a top priority. While the minimum repair time can be
less than one hour, your dealer can provide you with a better estimate of the overall time for this service visit. As
a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures
that might be applicable to your vehicle which may increase the required working time.
What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please
mention you are scheduling an appointment to check the center console storage compartment under
Recall Campaign # 2020100006. You may be asked for your 17-digit Vehicle Identification Number (VIN)
which for your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships
remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile
Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred
authorized Mercedes-Benz dealer can confirm availability.
Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone, scan
the QR code to
the left.
Mercedes-Benz USA, LLC
Christian Treiber
Vice President
Customer Services
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW,
place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner
so that we may contact them.
! EXPORTED
! LEASE, VEHICLE RETURNED
! SCRAPPED
! SOLD
! STOLEN
! OTHER
! NEW OWNER INFORMATION ! MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | C300 | 2019 |
12 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V608-2377.PDF 211.326KB
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Recall 573 Report – Amendment 1
RCLRPT-20V608-3901.PDF 214.465KB
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Noncompliance Notice 573 Report
RCLRPT-20V608-1623.PDF 214.53KB
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Recall Acknowledgement
RCAK-20V608-5581.pdf 244.704KB
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Recall 573 Report – Amendment 3
RCLRPT-20V608-1340.PDF 214.447KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V608-8442.pdf 206.28KB
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Recall 573 Report – Amendment 2
RCLRPT-20V608-3191.PDF 214.466KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Check Center Console Storage Compartment MY19 205 (C-Class)
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V608-5328.PDF 211.144KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V608-4375.PDF 211.242KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Check Center Console Storage Compartment MY19 205 (C-Class)
RCMN-20V608-7529.pdf 325.797KB
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Remedy Instructions and TSB
RCRIT-20V608-2028.pdf 184.408KB
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