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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Service Campaign 2020080023 Launch Notification Check for Brake Pad Inspection Gauge and Supplement Booklet MY19-21 118, 177, 247(A-Class, CLA-Class, GLA-Class, GLB-Class) | Date: August 28, 2020 |
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | Campaign Desc. : | Brake Pad Inspection Gauge Check | |
| 2020080023 | 20P5891007 | ||
| This is to notify you of a Service Campaign launch to add a brake pad inspection gauge and supplemental booklet on 10,793 Model Year (“MY”) 2019-2021 118, 177, 247 (A-Class, CLA-Class, GLA-Class, GLB-Class) vehicles. This service campaign is related to PENDING RECALL NHTSA ID# 20V481 . Affected VINs will be flagged in VMI as “OPEN” on August 28, 2020. | |||
|
Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that certain MY 2019-2021 A-Class (177 platform), CLA-Class (118 platform), GLA-Class (247 platform), and GLB-Class (247 platform) vehicles might not be equipped with a means to check the wear status of the brake pads on the rear axle. Furthermore, information regarding the brake gauge and its operation might not be included in the owner’s manual. | ||
| What We’re Doing | An authorized Mercedes-Benz dealer will check the affected vehicles for a brake pad inspection tool and supplementary booklet, and include them, if necessary. | ||
| Parts | Parts are available and can be ordered as necessary. An initial parts allocation will be provided to dealers for new vehicles in dealer inventory. Parts for all other vehicles in the campaign population will be ready for order after September 4, 2020. | ||
| Vehicle Model Year(s) | 2019-2021 | ||
| Vehicle Model | A-Class, CLA-Class, GLA-Class, GLB-Class | ||
| Vehicle Populations | |||
| Total Campaign Population | 10793 | ||
| Next Steps/Notes | |||
| AOMS/SOMS | AOMs – This Service Campaign may generate questions from your dealers.
IMPORTANT: After warranty claim submission for this service campaign, VINs currently in “pending” status will be automatically removed from the recall (Campaign Desc: 20P2197282, NHTSA ID# 20V481) population within a minimum of 5 to 7 business days in Netstar VMI. Please allow time for the systems to accept the service campaign claim and change the status accordingly. Once the service campaign is closed, the vehicle may be sold. Please advise your dealers to submit the claims as soon as possible to prevent delays. Also, please allow time for the systems to accept the claim and change the status accordingly. Vehicles can be requested to be added to the campaign. However, please be advised that adding vehicles to the service campaign is managed by MBAG and this process will take 1-2 weeks minimum. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
Campaign No. 2020080023, August 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model A-Class, CLA-Class, GLA-Class, and GLB-Class (177, 118, and 247 platform) Model Year 2019-2021 Inspection Gauge Brake Pad Check |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that certain Model Year (“MY”) 2019-2021 A-Class (177 platform), CLA-Class (118 platform), GLA-Class (247 platform), and GLB-Class (247 platform) vehicles might not be equipped with a means to check the wear status of the brake pads on the rear axle. Furthermore, information regarding the brake gauge and its operation might not be included in the owner’s manual. An authorized Mercedes-Benz dealer will check the affected vehicles for a brake pad inspection tool and supplementary booklet, and include them, if necessary.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 10,795 vehicles are affected.
Order No. P-SC-2020080023
Work procedure
- Check whether gauge (figure1) is present; enclose if necessary.
- Check whether supplementary booklet (figure 2) is present; enclose if necessary.
The gauge and booklet maybe in different locations. Check the trunk, glove box, and the new vehicle packet/booklet.
The vehicle may be missing these items and should have both upon completion.
Figure 1 (gauge A 000 583 42 06)
Figure 2 (supplementary booklet A 118 584 63 04)
Primary Parts Information Qty.
| Qty. | Part Name | Part Number |
| As required (1) | Gauge | A 000 583 06 42 |
| As required (1) | Supplementary booklet | A 118 584 63 04 |
Note
An initial parts allocation will be provided to dealers for new vehicles in dealer inventory. Parts for all other vehicles in the campaign population will be ready for order after September 4, 2020.
Warranty Information
Operation: Check vehicle for gauge and supplementary booklet, enclose if necessary (02-9471)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 58 910 07 7 | 02-9471 | 0.1 |
Note
Operation Number labor times are subject to change.
P-SC-2020080023
Brake Pad Inspection Gauge Check
Model A-Class, CLA-Class, GLA-Class, and GLB-Class (177, 118, and 247 platform)
Model Year 2019-2021
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Bestseller No. 1
SCITOO D1340 Front Semi-Metal Brake Pads Sets Fit For Mercedes-Benz C250 2010-2015,For Mercedes-Benz C300 2008-2012,For Mercedes-Benz SLK250 2012-2015
- COMPATIBLE VEHICLES : 4PCS Brake Pads For Mercedes-Benz C250 2-Door 2012 2013 2014 2015,For Mercedes-Benz C250 4-Door 2010 2011 2012 2013 2014 2015,For Mercedes-Benz C300 4-Door 2008 2009 2010 2011 2012,For Mercedes-Benz SLK250 2-Door 2012 2013 2014 2015
- Used For : The gasket serves as a buffer between the caliper piston and the brake pad back plate. They act to absorb vibrations,which will reduce noise
- Brake Pads Feature : The pads with slotting design increases friction, heated evenly, heat faster,better ventilation, improves drainage.Ensure exceptional stopping power and quiet operation
- Easy Installation : Manufactured to precise OE requirements to meet your car's needs.Designed to be integrated, easy to install and save time
- BUYER NOTICE : Please check picture,part number and fitment information to verify if this is the correct one you need before purchasing
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- 10-YEAR WARRANTY!!! - Undergo impact, wear, and fatigue testing to help ensure quality and durability
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- [Perfect Fitment-1]: Compatible with Mercedes-Benz C250 C204/W205 2014 with Sport Package, C300 W204 2011-2012 with 322mm Diameter Rotor, C300 W204/W205 2013-2014, C350 C204/W204/W205 2008-2015, CLS400 C218 2015-2016, E250 A207/C207/W212 2014-2016, E300 W212 2013-2016, E350 A207/C207/W212 2010-2016
- [Perfect Fitment-2]: Compatible with Mercedes-Benz E400 A207/C207/W212 2013-2014 without Sport Package, E400 W212/W213 2015-2017, E550 A207/C207/W212 2010-2011 Coupe, E550 W212/W213 2015-2017, SLC300 R172 2017, SLK250 R172 2012-2015 with Sport Package, SLK300 R172 2016, SLK350 R172 2012-2016,
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- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted disc ceramic brake pads. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
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![Detroit Axle - Brake Kit for Mercedes-Benz 2015-2019 GLA250 CLA250 [with Sport Package], 12.60' inch Front and 11.61' inch Rear Drilled Slotted Disc Brake Rotors Ceramic Brakes Pads Replacement](https://m.media-amazon.com/images/I/51vrqPmdtjS.jpg "Brake Pad Inspection Gauge Check - 2019-2021 Mercedes-Benz A-Class, CLA-Class, GLA-Class, GLB-Class 20")
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- OE REPLACEMENT: Designed and engineered to OE specifications for fit, form, and function
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- VEHICLE APPLICATION: INFINITI QX30 2019-2017, Mercedes-Benz A180 2014-2013, A200 2019-2013, B180 2013-2012, B250 2014-2013, B250 2017-2016, B250e 2017-2016, B Electric Drive 2015-2014, CLA180 2017-2015, CLA200 2018-2013, CLA250 2019-2013, E300 2015, GLA180 2018-2016, GLA200 2019-2014, GLA250 2020-2014
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