September 14, 2020 NHTSA CAMPAIGN NUMBER: 20V558000
NHTSA Campaign Number: 20V558
Manufacturer Mercedes-Benz USA, LLC.
Potential Number of Units Affected 36
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLB250 vehicles. The second row seat may not be correctly aligned within the seat track on one side, possibly causing the seat to not lock properly into place.
MBUSA will notify owners, and dealers will inspect the installation of the second row seat and correct it, if necessary, free of charge. The recall is expected to begin November 13, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers||FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services|
|RE: Recall Campaign Initial Notification|
Check Second Row Seat Track Alignment
MY20 247 (GLB-Class)
|Date: September 18, 2020|
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
|Campaign No. :||NHTSA ID||Campaign Desc. :||Check Second Row Seat Track Alignment|
|This is to notify you of a new Recall Campaign to check the alignment of the second row seat track on 36 Model Year MY2020 247 (GLB-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on September 18, 2020.|
|Issue||Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class vehicles (247 platform) the adjustable second row seat might not have been installed according to current production specifications. As a result, the second row seat might not be correctly aligned within the seat track on one side. To ensure the installation of the second row seat in all loading conditions, all seat tracks need to be correctly aligned. In the case of an incorrectly aligned seat rail, the locking of the second row seat could not be ensured, increasing the risk of injury to the occupants in the event of a crash.|
|What We’re Doing||MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer, will check the installation of the second row seat on the affected vehicles and correct it, if necessary.|
|Parts||Parts are not required for repair. However, the remedy is not available at this time. An additional notification will be sent once the remedy is available.|
|Vehicle Model Year(s)||2020|
|Total Recall Population||36|
|Total Vehicles in Dealer Inventory||8|
|Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased. |
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
|Customer Notification Timeline||Customer letters will be mailed approximately one week after the remedy becomes available.|
|AOMS/SOMS||AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.|
|Rental Fleet Partners||This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.|
|While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.|
1 Affected Product
3 Associated Documents
Defect Notice 573 Report
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Check Second Row Seat Track Alignment MY20 247 (GLB-Class)
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
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