Check Second Row Seat Track Alignment – 2020 Mercedes-Benz GLB-Class

September 14, 2020 NHTSA CAMPAIGN NUMBER: 20V558000

Second Row Seat May Not Lock

If the second row seat is not locked into place, there could be an increased risk of injury to the seat occupants in a crash.

 

NHTSA Campaign Number: 20V558

Manufacturer Mercedes-Benz USA, LLC.

Components SEATS

Potential Number of Units Affected 36

 

Summary

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLB250 vehicles. The second row seat may not be correctly aligned within the seat track on one side, possibly causing the seat to not lock properly into place.

 

Remedy

MBUSA will notify owners, and dealers will inspect the installation of the second row seat and correct it, if necessary, free of charge. The recall began October 23, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020090020.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification Check Second Row Seat Track Alignment MY20 247 (GLB-Class)	Date: September 18, 2020

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

 

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Campaign No. :	NHTSA ID		Campaign Desc. :	Check Second Row Seat Track Alignment
TBD	20V558		20P2197286
This is to notify you of a new Recall Campaign to check the alignment of the second row seat track on 36 Model Year MY2020 247 (GLB-Class) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on September 18, 2020.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class vehicles (247 platform) the adjustable second row seat might not have been installed according to current production specifications. As a result, the second row seat might not be correctly aligned within the seat track on one side. To ensure the installation of the second row seat in all loading conditions, all seat tracks need to be correctly aligned. In the case of an incorrectly aligned seat rail, the locking of the second row seat could not be ensured, increasing the risk of injury to the occupants in the event of a crash.
What We’re Doing		MBUSA will conduct a voluntary recall.  An authorized Mercedes-Benz dealer, will check the installation of the second row seat on the affected vehicles and correct it, if necessary.
Parts		Parts are not required for repair. However, the remedy is not available at this time. An additional notification will be sent once the remedy is available.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLB-Class
Vehicle Populations
Total Recall Population		36
Total Vehicles in Dealer Inventory		8
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.   Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)   Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Check Second Row Seat Track Alignment MY20 247(GLB-Class)	Date: October 16, 2020

 

IMPORTANT RECALL CAMPAIGN UPDATE

 

Please see the attached documents related to the campaign listed above.

 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

A Mercedes-Benz AG Company

 

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Campaign No. :	NHTSA ID		Campaign Desc. :	Check Second Row Seat Track Alignment
2020090020	20V558		20P9190167
This is to notify you of a Recall Campaign launch to check the alignment of the second row seat track on 36 Model Year MY2020 247 (GLB- Class) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on October 16, 2020.
Background
Issue		Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class vehicles (247 platform), the adjustable second row seat might not have been installed according to current production specifications. As a result, the second row seat might not be correctly aligned within the seat track on one side. To ensure the installation of the second row seat in all loading conditions, all seat tracks need to be correctly aligned. In the case of an incorrectly aligned seat rail, the locking of the second row seat could not be ensured, increasing the risk of injury to the occupants in the event of a crash.
What We’re Doing		MBUSA will conduct a voluntary recall.  An authorized Mercedes-Benz dealer will check the installation of the second row seat on the affected vehicles and correct it, if necessary.
Parts		Parts are not required for repair. The recall remedy is available and can repairs can be performed as necessary.
Vehicles Affected
Vehicle Model Year(s)		2020
Vehicle Model		GLB-Class
Vehicle Populations
Total Recall Population		36
Total Vehicles in Dealer Inventory		8
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry Once the repair is complete, the vehicle may be sold or leased.   Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)   Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed on October 23, 2020.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

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Campaign No. 2020090020, October 2020

 

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model GLB-Class vehicles (247 platform) Model Year 2020 Catch Mechanism Second Row Seat

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class vehicles (247 platform) the adjustable second row seat might not have been installed according to current production specifications. As a result, the second row seat might not be correctly aligned within the seat track on one side. To ensure the installation of the second row seat in all loading conditions, all seat tracks need to be correctly aligned. In the case of an incorrectly aligned seat rail, the locking of the second row seat could not be ensured, increasing the risk of injury to the occupants in the event of a crash. An authorized Mercedes-Benz dealer, will check the installation of the second row seat on the affected vehicles and correct it, if necessary.

 

Prior to performing this Recall Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 36 vehicles are involved.

 

Order No. P-RC-2020090020

 

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Work procedure 

 

At the 2nd seat row, the lock may not be correctly engaged within the seat rail.

With the work procedure, it will be ensured that the lock engages in parallel on both sides within the seat rail.

The work procedure must be performed on the left and right seat frame base of the 2nd seat row.

 

1. Actuate adjustment lever for fore/aft adjustment and slide seat frame base toward rear all the way to the end stop.

The adjustment lever is located at the front under the seat surface.

 

2. Remove covers (A, figure 1).

Figure 1

 

3. Unscrew front screws of seat mount by one revolution.

 

4. Fold seat backrest forward.

Release seat backrest by pulling the loop (B, figure 2) and fold forward.   Do not release seat backrest via handle at top on seat backrest.

Figure 2

 

5. Actuate adjustment lever for fore/aft adjustment and slide seat frame base forward all the way to the end stop. The adjustment lever is located at the front under the seat surface.

 

6. Unscrew rear screws of seat mount in each case by one revolution.

 

7. Position seat backrest upright again.

Move seat backrest to cargo position or first detent position.

 

8. Actuate adjustment lever for fore/aft adjustment and slide seat frame base toward rear all the way to the end stop.

The adjustment lever is located at the front under the seat surface.

 

9. Pull seat frame base forward at the seat backrest top left and right.

The lock within the seat rails thus engages in the correct position.

 

10. At the seat cushion, pull seat frame base forward all the way to the end stop to correctly position the seat frame base in the bodyshell.

Hold seat frame base until front screws have been fastened into place.

 

11. Tighten front screws onto seat frame base.

First tighten inner screw onto seat frame base, then tighten the outer screw.  Seat frame base on bodyshell 50 Nm.

 

12. Fold seat backrest forward.

Release seat backrest by pulling the loop (B, figure 2) and fold forward.  Do not release seat backrest via handle at top on seat backrest.

Figure 3

 

13. Actuate adjustment lever for fore/aft adjustment and slide seat frame base forward all the way to the end stop. The adjustment lever is located at the front under the seat surface.

 

14. Tighten rear screws of seat frame base.

First tighten inner screw onto seat frame base, then tighten the outer screw.  Seat frame base on bodyshell 50 Nm.

 

15. Perform work procedure on 2nd seat frame base.

 

16. Install covers (A, figure 4).

Figure 4

 

Warranty Information

Operation: Rework seat frame base of second seat row on left and right (02-1759)

Damage Code	Operation Number	Labor Time (hrs.)
91 901 67 7	02-1759	0.4

 

Note

Operation Number labor times are subject to change.

 

P-RC-2020090020

 

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IMPORTANT SAFETY RECALL 2020090020
This notice applies to your vehicle, VIN:
Check Second Row Seat Track Alignment
NHTSA Recall #20V558

 

October, 2020

 

• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.

 

Dear Mercedes-Benz Owner:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2020 GLB-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.

 

What is the CONCERN?

On certain Model Year (“MY”) 2020 GLB-Class vehicles, the adjustable second row seat might not have been installed according to current production specifications. As a result, the second row seat might not be correctly aligned within the seat track on one side. In the case of an incorrectly aligned seat rail, the locking of the second row seat could not be ensured, increasing the risk of injury to the occupants in the event of a crash.

 

What will your DEALER DO?

An authorized Mercedes-Benz dealer will check the installation of the second row seat on the affected vehicles and correct it, if necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 30 min, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.

 

What should YOU DO?

For additional information and to schedule an appointment, please contact your preferred authorized Mercedes- Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to check the installation of the second row seat and correct it, if necessary under Recall Campaign # 2020090020. You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter.

Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

 

Information for Owners

In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

 

We apologize for any inconvenience this situation may cause you.

Sincerely,

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
MERCEDES BENZ	GLB250	2020

 

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11 Associated Documents

Recall Quarterly Report #3, 2021-2

RCLQRT-20V558-6445.PDF 211.315KB

 

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V558-2409.PDF 211.13KB

 

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Remedy Instructions and TSB

RCRIT-20V558-4243.pdf 223.433KB

 

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Recall 573 Report – Amendment 2

RCLRPT-20V558-8210.PDF 214.193KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V558-1247.pdf 212.07KB

 

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V558-0448.PDF 211.23KB

 

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Defect Notice 573 Report

RCLRPT-20V558-4671.PDF 214.192KB

 

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Recall Acknowledgement

RCAK-20V558-4840.pdf 244.78KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Check Second Row Seat Track Alignment MY20 247(GLB-Class)

RCMN-20V558-1132.pdf 322.206KB

 

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Recall 573 Report – Amendment 1

RCLRPT-20V558-3914.PDF 214.194KB

 

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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Check Second Row Seat Track Alignment MY20 247 (GLB-Class)

RCMN-20V558-5154.pdf 104.214KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V558&docType=RCL

 

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