Inspect Fuel Delivery Module – 2019 Mercedes-Benz Sprinter

August 4, 2020 NHTSA CAMPAIGN NUMBER: 20V453000

Possible Fuel Pump Leak

An open port on the fuel pump module may result in fuel leaking onto the roadway, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V453

Manufacturer Daimler Vans USA, LLC

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 46

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The affected Sprinter vehicles from platform 907 (VS30) might have an open port on the fuel delivery module (fuel pump).

 

Remedy

DVUSA will notify owners, and dealers will check for the additional nozzle on the fuel pump and install a closure onto the nozzle as needed, free of charge. The recall began September 18, 2020. Owners may contact DVUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is VS3KRASTUF.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Vans Recalls

---

TO:  Mercedes-Benz and Freightliner Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Anthony Washington, Department Manager, Regulations and Certifications
RE: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Inspect Fuel Delivery Module	DATE:  August, 2020

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above

 

 

---

Campaign	Campaign Desc. :		Inspect Fuel Delivery Module
2020080009	PDGKRASTUF
This is to notify you of the upcoming Recall Campaign concerning the fuel delivery module (fuel pump) on approximately 46 MY19 Mercedes-Benz and Freightliner Sprinter vans.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “Pending” in VMI.
Background
Issue	Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the affected Sprinter vehicles from platform 907 (VS30) might have an open additional nozzle on the fuel delivery module (fuel pump). If the vehicle is equipped with an open additional nozzle on the fuel delivery module, there is a risk that fuel could leak from the vehicle. Fuel leaking from the vehicle onto the roadway could increase the risk of a crash.  MBAG has determined that the condition does not pose an enhanced risk of fire because the fuel leak is not in the vicinity of any potential ignition sources.
What We’re Doing	MBUSA/DVUSA is conducting a voluntary recall. An authorized Mercedes-Benz or Freightliner Sprinter dealer will check for the additional nozzle on the fuel delivery module and install a closure onto the nozzle as needed.
Parts	Parts are still being verified. An additional notification will be sent when parts are available for repair.
Vehicles Affected
Vehicle Model Year(s)	Model Year 2019
Vehicle Model	Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall	46
Dealer Inventory	1
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		An owner notification letter will be mailed in mid-September 2020.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA/DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA/DVUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

 

---

TO:  Mercedes-Benz and Freightliner Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Anthony Washington, Department Manager, Regulations and Certifications
RE:  Launch Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Inspect Fuel Delivery Module	DATE:  September, 2020

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above

 

 

---

Campaign	Campaign Desc. :		Inspect Fuel Delivery Module
2020090005	VS3KRASTUF
This is to notify you of the upcoming Recall Campaign concerning the fuel delivery module (fuel pump) on approximately 46 MY19 Mercedes-Benz and Freightliner Sprinter vans.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “OPEN” in VMI.
Background
Issue	Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the affected Sprinter vehicles from platform 907 (VS30) might have an open additional nozzle on the fuel delivery module. If the vehicle is equipped with an open additional nozzle on the fuel delivery module, there is a risk that fuel could leak from the vehicle. Fuel leaking from the vehicle onto the roadway could increase the risk of a crash to surrounding vehicles.  MBAG has determined that the condition does not pose an enhanced risk of fire because the fuel leak is not in the vicinity of any potential ignition sources.
What We’re Doing	MBUSA/DVUSA is conducting a voluntary recall. An authorized Mercedes-Benz or Freightliner Sprinter dealer will check for the additional nozzle on the fuel delivery module and install a closure onto the nozzle as needed.
Parts	Parts are available
Vehicles Affected
Vehicle Model Year(s)	Model Year 2019
Vehicle Model	Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall	46
Dealer Inventory	1
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.   Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		An owner notification letter will be mailed in late-September 2020.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA/DVUSA fleet representative.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

 

---

 

Campaign No. 2020090005 September 2020

 

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model 907 (Sprinter), Model Year 2019 Inspect Fuel Delivery Module

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the affected Sprinter vehicles from platform 907 (VS30) might have an open additional nozzle on the fuel delivery module. If the vehicle is equipped with an open additional nozzle on the fuel delivery module, there is a risk that fuel could leak from the vehicle. Fuel leaking from the vehicle onto the roadway could increase the risk of a crash to surrounding vehicles. MBAG has determined that the condition does not pose an enhanced risk of fire because the fuel leak is not in the vicinity of any potential ignition sources. An authorized Mercedes-Benz or Freightliner Sprinter dealer will check for the additional nozzle on the fuel delivery module and install a closure onto the nozzle as needed.

 

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.

• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 46 vehicles are involved.

 

Order No. V-RC-2020090005

 

---

Operation no. of the operation texts or standard texts and flat rates

Category	Op. no.	Operation text	Time	Damage Code	Code
L	02 1989	Operations: Seal connection fitting of fuel delivery module	0.3hr	09 912 51	VS3KRAST UF

 

	Check
1	Check whether vehicle is affected by measure	For authorized Mercedes‑Benz service partners, only the entry in the “Extended VEGA Application” (EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary.
2	Raise vehicle.
Topical note	Special instructions for lifting and supporting vehicle		AH00.60-N-0100-01TS
			AR00.60-D-1000-04TS
	Clean
3	Clean connection fitting (2) of fuel delivery unit (1).	Assembly cleaner	BR00.45-Z-1028-04A
	Install
4	Seal connection fitting (2).	Attach connector coupling (3) to connection fitting (2). Ensure that connector coupling (3) engages correctly.   Connection fitting (2) can also be accessed without lowering the fuel tank. If necessary, use a mirror to help.
	Clean
5	Clean fuel tank (3) from outside.	If fuel has leaked out of connection fitting (2). Assembly cleaner	BR00.45-Z-1028-04A
6	Lower vehicle.

 

Repair materials

Number	Designation	Order number
BR00.45-Z-1028-04A	Assembly cleaner(check dealer stock before ordering)	A 000 986 56 01
Parts ordering note
Part no.	Designation	Quantity
A 005 997 54 89	Plug-in connector	1

 

V-RC-2020090005

 

---

IMPORTANT SAFETY RECALL #2020090005
This notice applies to your vehicle, VIN:
Inspect Fuel Delivery Module
NHTSA Recall #20V453

 

September, 2020

 

2020090005

 

• A remedy is available for your vehicle.

• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.

• This repair will be provided free of charge.

 

Dear Mercedes-Benz Sprinter Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Mercedes-Benz Sprinter vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

 

What is the CONCERN?

MBAG determined that the affected Sprinter vehicles might have been equipped with an additional open nozzle on the fuel delivery module. If the vehicle is equipped with an additional open nozzle on the fuel delivery module, there is a risk that fuel could leak from the vehicle onto the roadway which could increase the risk of a crash to surrounding vehicles.  MBAG has determined that the condition does not pose an enhanced risk of fire because the fuel leak is not in the vicinity of any potential ignition sources.

 

What will your DEALER DO?

An authorized Mercedes-Benz Sprinter dealer will check for the additional nozzle on the fuel delivery module and install a closure onto the nozzle as needed. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.

 

 What should YOU DO?

For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to inspect fuel delivery module under Recall Campaign # 2020090005.

You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

 

Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

A VIN-based recall lookup tool on our MBVans.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

 

If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

 

We apologize for any inconvenience this situation may cause you.

 

Sincerely,

 

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

---

Mercedes-Benz AG became aware of a potential issue concerning the fuel system on platform 907 Sprinter vehicles in September 2019 through a field complaint, which reported that a customer had observed a diesel leak under the vehicle during fueling.

 

MBAG initiated its analysis as to the potential cause of the reported case as well as to whether this was an isolated case or the indication of a broader issue.

 

In October 2019, the investigation shifted to focus on the reassembly process at the US production plant in Charleston (SC).

 

In the last quarter of 2019 the US production plant initiated a plant action to check and, if necessary, to rework potentially affected vehicles previously held at the plant or on of MBAG’s Vehicle Preparation Centers (VPC).

 

In the beginning of 2020, MBAG identified that 46 vehicles did not have the appropriate documentation confirming the vehicle check and rework had occurred before the vehicle was released from the plant or VPC. MBAG initiated a subsequent investigation into whether these vehicles had in fact received the check and rework or if the documentation was lacking. MBAG later found the vehicles were not checked and reworked as previously planned.

 

MBAG then initiated its analysis as to the potential consequence of a vehicle that had an open fuel nozzle, including how the condition may impact a vehicle in normal operations and in a crash. The analysis focused on the amount of fuel potentially leaking, whether there was a potential risk of the fuel coming into contact with or leaking onto hot vehicle components, and whether fuel vapor could  enter the vehicle’s fresh air supply and enter the passenger compartment.   Within its analysis, MBAG also considered the effect of certain vehicle options such as under floor covering and the geometric design of the fuel tank to the potential consequences under investigation.

 

Due to the COVID-19 pandemic, plants were shut down and many employees were furloughed during the spring of 2020.  The analysis resumed in July 2020 and on July 29, 2020, MBAG decided that it could not rule out the potential for a critical amount of fuel to leak from the vehicle onto the road, and decided to conduct a safety recall.

 

---

2 Affected Products

Vehicles

MAKE	MODEL	YEAR
FREIGHTLINER	SPRINTER (VS30)	2019
MERCEDES BENZ	SPRINTER (VS30)	2019

 

---

12 Associated Documents

Recall Quarterly Report #4, 2021-2

RCLQRT-20V453-5491.PDF 211.424KB

 

---

ISSUED Owner Notification Letter(Part 577)

RCONL-20V453-6662.pdf 196.446KB

 

---

ISSUED Owner Notification Letter(Part 577)

RCONL-20V453-9117.pdf 104.885KB

 

---

Manufacturer Notices(to Dealers,etc)

RCMN-20V453-6012.pdf 1486.833KB

 

---

Defect Notice 573 Report

RCLRPT-20V453-9120.PDF 214.074KB

 

---

Recall Acknowledgement

RCAK-20V453-5132.pdf 244.835KB

 

---

Recall Quarterly Report #1, 2020-3

RCLQRT-20V453-9969.PDF 211.132KB

 

---

Manufacturer Notices(to Dealers,etc)

RCMN-20V453-1340.pdf 744.532KB

 

---

Miscellaneous Document- Chronology of Defect

RMISC-20V453-0043.pdf 219.332KB

 

---

Recall Quarterly Report #2, 2020-4

RCLQRT-20V453-6808.PDF 211.231KB

 

---

Recall Quarterly Report #3, 2021-1

RCLQRT-20V453-4861.PDF 211.319KB

 

---

Recall Quarterly Report #5, 2021-3

RCLQRT-20V453-8402.PDF 211.534KB

 

---

Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V453&docType=RCL

 

---

 

Last update on 2024-04-19 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.